Costa Coffee in South Oxfordshire

Of all the coffee shops in all the world , this is just another one of them . If you need to ask what it's like , you probably shouldn't be allowed out on your own.

Pricey for what it is but good service

Visited the Store for a coffee @ 4pm, one member of staff refusing to let me use the toilet! the store closes @4:30pm. Terrible common sense decisions

Cup of coffee to get out of the rain.

Looks a little tired. As,did the staff

Staff so friendly in this branch of Costa, very welcoming. We were served by a lovely young lady who said she was new and was her first time making a frappe, but you wouldn’t have known as she was already an expert.

Got there at Saturday, checked app, checked Google maps - looks open. In reply time they closed at 16:00... how come they did not vene they own app adjusted????

The hot chocolate is delicious, but the tables are dirty, I had to wipe them with my own wet wipes (

Cortado.... Simply the best ♥and worth the money ♥ Helen the new manager has a smile on her to welcome everyone who walks through the door.... Well worth the visit ♥

Store hours not correct, after 7 now, no signs of life 😢

Really good. Great service, good atmosphere, clean premises. With Costa you know what you are getting, and this branch has it in spades.

good cafe and very helpful staff under new management always excellent customer service-5 star! bad thing... interior is in crackle glaze/ peel paint wall effect, walls need attention.

Mediocre hot chocolate. Tepid. Whipped cream looked and tasted like it was the dreg ends of the aerosol cannister as it was gloomy and not the proper frothy aerated cream. Felt awful in the mouth.

A great place for great coffee. The new decor is excellent and the seating are more comfortable. The whole place looks in a much better shape and in the hands of very helpful and polite baristas. The icing on the cake was that for the first time ever in a Costa she got it right and gave me real HOT milk at the right temperature with my Americano. 👍

Coffee ok free WiFi free power.

Nice coffee, free WiFi and power.

Paint peeling off the walls, empty and cavernous without atmosphere.. Very surprised such a miserable Costa exists in Henley. Felt sorry for the staff but even then, they weren't busy and the tables weren't clean or cleared. Rubbish left on tables. This was a Sunday.

Manager is a superstar! Unfortunately the premises needs TLC and staff often need to be over stretched

Really sweet and served us lovely!

Had a really nice time at this branch of Costa and tried one if their bubble teas. Very refreshing ( I recommend you try these if you are not familiar with them !) We also had some short bread as well ! We were made most welcome by the staff serving !

Local costa always friendly helpful barista manager is exceptionally attentive and polite

Ordered chai latte with coconut milk and it was served in salt covered glass. It had white salt marks all over it and I just couldn't drink it. Asked nicely for another one and one of the ladies looked like she really can't be bothered but still made me another one, unfortunately this one was only luke warm. So third time lucky. It was nice and hot but again the glass tasted of salt. I didn't ask for another one just wiped one side of my glass to enjoy it. Maybe they just refilled their dishwasher with salt and over done it. Anyway I left at 4.30 and was going to come back as itsays on Google that they are open till 7pm but they shut at 5pm. Their working hours need updating

The staff are friendly enough although the younger ones seem to get a bit overwhelmed when it’s busy. I generally avoid if there’s more than 2 people queuing in front of me. Time management training for the youngsters needed.

I never give 5 stars as I believe there always should be room for improvement so I will give this one 4.7. The fella who served us was very polite and welcoming and you could tell it was just the way he is naturally and so probably made it my most pleasant Costa experience I can remember

Coffee was bitter toasted cheese and ham sandwich 🥪 not nice at all whole sandwich was wet

Fantastic staff very helpful and very generous with their time

Really lovely place, Sunday staff very helpful and kind!

Unfortunately the dishwasher and oven were both out of action.

Staff were very rude and not understanding at all. My physically disabled boy was refused access and told “he was not fit for this restaurant”. Would not recommend.

Very rude staff. Seemed very impatient with my boy with down syndrome. He was looking at the different drinks, and due to his learning difficulties it takes him a while. She was rolling her eyes back, and was speaking in a dull tone and unkind manner. She then proceeded to say “i haven’t got all day, to care for you and your fat quadriplegic son” I was dumbfounded! Never in my 45 years of going to costa coffee, would i have thought i would receive such remarks. After politely asking to speak to her higher ups, she became very agressive, capturing the attention of the other customers in the cafe. I told her to calm down, which she responded with batista bombing my poor boy onto the counter by the lady. i saw his chubby lifeless distraught body collapse in defeat against the shiny mahogany countertop. I acted with reason and did an Orbital Shoulder Throw onto her, which sent her flying. I managed to fracture her skull, Great Success!! Now all that was left was the other staff member. She stared me down in fury, Which did not phase me. I then rhino charged at her and finished her off with a gutbuster knee smash. i was victorious. At last i was able to avenge my boys defeat. Would not recommend 0/10 they also have me funny looks.

nice offer shop...good servicce

Rarely open on time supposed to open 6am and not even open now at 7.15am

Love the place so much, came with my girlfriend this Thursday, and the service was impeccable, was served by a very friendly and accommodating, bearded handsome stunning, incredible man - all I can do is give love to his wife and kids

Nice small Costa in Henley-on-Thames. Very clean and lovely staff. Will go again.

Excellent coffee and bacon roll

Nice clean store with plenty of space. Friendly and enthusiastic staff. Best Costa I have been into in a long time.

Service was good. Very clean and spacious.

Very friendly staff.....no queue.....very clean store

Lovely coffee and friendly staff

Matthew is absolutely lovely! Amazing service and made yummy hot chocolates! Thank you!

Bit of a mess today.We had 2 drinks out of 4 wrong which were corrected after. Many other people's orders were wrong too. It was busy.

A pleasant place to enjoy a coffee. Kept spotlessly clean with dedicated friendly staff

Good, basic fare, decaff cappuccino and a toasted tea cake.

Typical Costa, quality coffee and good selection of food. Friendly and helpful staff. Recommended

Coffee menu as expected in any branch. Very spacious store. The counters seem a little empty at times. The team are usually lovely and cheerful. Clean store.

As always at Costa, very professional and welcoming.

Efficient service and lovely coffee.

Very quiet. But the coffee was perfect Also very clean and the staff friendly. Didn't give 5 stars only because lack of atmosphere.

Was nice staff friendly would use again

Staff seemed nice. Not many people in Henley seem to wear masks though

Good coffee, friendly staff My little son favourite places to have a babycino !

Nice to sit out in the sun all clean and nice coffee and cakes

Nice place to have a great coffee

Arrived and waited behind the next person to be served, they got served and I got ignored for the next five minutes, even though I was stood right there next to the till. Then, someone walks in, pushes in front of me and gets served straight away. When I pointed out I had been waiting for five minutes and was next, the person behind the counter said "you'll have to wait". Precisely zero apologies offered.

A good store, friendly staff. Not a great place for sitting out side but you can't have everything.

Pleasant. Was a very quiet morning, no one else in the store. They got my order wrong (missed a drink) so we ended up paying slightly more (didn't get the 'breakfast' discount), but it wasn't enough to quibble over. Covid measures in place. High screens between counter and public, reasonably good distance between tables.

The women (mostly Polish) who work as a very good team in this Costa branch are friendly and always greet you with a smile, despite being very busy. They offer to warm your pastries without fail, however busy they are. It always makes visiting this branch a pleasure. What a super team!

Great to see it re camped.. clean and tidy and staff that know how to make coffee....a big change to 18 months ago!!

The correct place for coffee lovers

Always fresh stuff with excellent customer service

I am suprised this place is so busy. I would only ever get a takeaway as the seating areas are always dirty. Standard Costa menu so what you would expect. Nothing special at all.

Coffee was okay, they had a couple of vegan options. But I think in general it is lacking in good healthy options for breakfast and needs to invest in more sustainable packaging as most things such as toasties are wrapped in plastic.

The costs in Henley on Thames was shut today. Don't know why or if it is permanently closed

We visit Costa regularly and most visits are the same. The atmosphere here is very nice, especially if you get the seats right outside the window. Hot chocolate is a little bland but alright compared to some of the other places we've been to. Quality of the coffee fluctuates a lot. The first time we came the coffee was very good which meant that we visited again, however, the second time the coffee wasn't very good. Prices are slightly higher than Starbucks but not very much so. Service is pretty good most of the time. They are usually very patient. Good selection of sweet and savoury, including sandwiches, salads and brownies, cakes and muffins. Seating is good although they have provided no good reason as to why we are not permitted to sit in the area above the counter. One complaint however is they need to clean up after one customer leaves. I spotted the Food Hygiene sticker on the door: 5 - Very Good. What?! Half of the tables still have things at them. Trying to get them to come and clean your table is like flagging a taxi! All in all, a good option but don't expect them to exceed your expectations, especially if you're expecting a lot of them. If it is the only place open then I might return, but there is a little more option in the area, so I won't come back for the time being. Three stars for me.

This Costa was in Henley but is located down one of the side streets. Inside, the tables hadn't been cleared and along with the big black bins outside made it feel grubby and unloved. The coffee and cake were fine but I wouldn't recommend this cafe and won't use it again. There are plenty of cafe options in Henley; I'll try one of those next time.

Coffee can sometimes be a bit substandard compared to rival chains in the area

Love Costa. Good portion of coffee friendly staff. And card points.

New ruby hot chocolate taste funky but good

I love coming to Costa in Henley. The staff are lovely and always give me a hand with my drinks, as i have a little one. Coffee is always hot and with a smile!

Visit at 1030 am today very quiet, place very scruffy, toilet dirty,. Coffee ok but dirty cups etc left uncleared on many tables.....at least 3 or 4 staff all having a giggle in the back......no one behind counter for much of the time .......behind counter appearance in need of a good clean ! Sorry team but any sort of work ethic seems to have gone out the window........bring back those excellent East European staff who really made the place tick , With so many coffee shops in Henley Costa needs to raise its game or just close shop !

Treated to Christmas Latte /choc/hazelnut crunch/ Cream..goodbye to counting the calories! !!! Fabulous

Sunday around 2.30pm and the service was very poor. Chap with tied back hair appeared to think he was God’s gift to coffee making but made 3 very poor quality drinks and 1 we didn’t order but were charged for(until I got a refund). Cutlery was filthy and the cups stained from previous use. Had to wipe the table ourselves before sitting down and there were other tables that still had long abandoned cutlery and coffee cups still on them. Will not be rushing back to this hell hole of a coffee shop...

I think they need more staff on,was in there on Saturday and ended up clearing the tables for them,as they were really busy.Also hot chocolate needs to be hotter

Was a good experience. Good service. But for kid they don't give toys as usual which is bad.

Could do with more staff on, still i had a cap with double choc naughty boy.

Got asked to leave for no reason when done nothing wrong, angry little manager, watered down coffee.

On a miserable rainy Sunday was able to get a good coffee and biscuits up to 7 pm unlike other cafes in Henley who closed at 5pm

Have got to stop people occupying seats untill they have ordered. My Lady and I went there one visit and people were just coming in and sitting down while others ordered for them. We were left standing looking for a place. And people wirh their laptops let's not go there. Please sort this out. Staff very friendly and abit embarrassed and afraid to ask people who finished their drinks if they would not mind moving so we could sit down. People treating it like their living rooms.

No queue but waited to be served!!! No one behind the counter but 3 staff working!!! Every empty table, and there are LOADS of them, still had coffee cups, plates and/or trays on them...all were a mess! The majority of the newspapers were old, as old as 8 days...I asked for today's paper to be told that other people were reading them, I walked around, only one person was reading a newspaper. I support, and enjoy, Costas all over the UK, this Henley Costa is the WORST one I've ever visited! Not again!

I think the most dirtiest costa I have ever seen, service is slow & cups and plates are left on all of the tables with flies on them! There was even flies on the cakes & croissants!! I think this costa needs a good Look at by health inspectors, do not visit until cleaned!

Really dirty place, no one bothers to clean anything. Rubbish everywhere; flies everywhere. Luckily the barista was nice enough to not allow us to use the blender for a blended drink because it was unsanitary...

Fast, friendly service BUT serving counter had lots of detritus on it, plus out of 15(?) tables 12 had dirty crockery on them - come on Costa Henley you can and should do better!

no clean tables, loads of flies, no porcelain cups, glass cups dirty, only 2 members of staff serving, toilets are mank

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It's generally been nice when I've visited here. Not normally much of a queue, but if there is you still don't have to wait for long. Nice coffee too.

Die Kette Costa überrascht. Während man in London die Filialen öfters mal in dunkleren Ecken unter Bahnhöfen entdeckt, sind die Waren, der Kaffee und auch das Personal immer sehr frisch. Für uns eine wichtige Anlaufstelle, um in London bei Kraft und guter Laune zu bleiben.

Absolutely filthy, understaffed, nice people but possibly the dirtiest cafe I have ever been in.

Average, staff not that engaging, very slow to make drinks and then when it did come it was make wrong

Staff are lovely, always welcomed with a smile, and great Mocha's.

Takes absolutely ages to get served, every time I’ve been in. Given up trying, even if there are only a few waiting they are beyond slow.

Walked in and back out its certainly needs to be cleaned

Good place to chat on high street.

Standard Costa, but actually a better cappuccino than many.

The staff were very unhappy in this shop when we visited this morning & hardly spoke to us , we had to guess what they thinking , no interaction at all

I have never had a particularly good experience in Costa. Just the little things, no look roll in the loos, dirty tables etc

Good coffee, good service...BUT marked down as the carpets in the seating area had not been cleaned for a very long time!! Filthy in fact. Ground in food and stains and loose food remnants all over. Put us off being there AND they had only just opened in the morning. I don't think Costa employ cleaning specific staff, relying upon baristas to do it when they can. A lazy attitude to cleanliness!!!

I visit this branch fairly regularly if Starbucks or Nero are busy as I work close by, however the majority of times I visit it always seems to be a bit of a shambles. There are usually tables covered in used cups and plates, I don't think I've actually seen a member of staff clearing these away on any of my visits. The staff I've been served by never seem particularly friendly, and have managed to get my drink wrong on a few occasions. The cakes usually look like they've been out for a while (dried up) and I wouldn't be tempted to make this my first choice for lunch. This would probably be my last choice out of the many coffee places in Henley. Luckily, there's 5 other coffee shops within a 2 minute walk!

It's a coffee shop you know what you are getting

Great coffee, cozy atmosphere.😎

This was the Henley one. The drinks are not cheap and the chocolate was luke warm.