Costa Coffee in Torbay

Lovely place with amazing staff. Quick service and really helpful staff that will go out of their way to make your experience the best they can. It's my local coffee shop for a reason. 10/ 10

The dirtiest toilets I’ve ever seen

Check your receipts! They charged us £5 extra for things we didn't order ;/ On top of that we ordered and paid for large coffe and got all small ones. We got a refund from the manager but he was rude. Her attitude doesn't make me want to come back. Servis is also very slow. Only one plus - the place is clean.

Great cheerful staff.thank you, you made a good start to my day 🤩🤩

Coffee, tea and biscoff cheesecake were very nice. Kirsty, the barista, was very nice and attentive while serving my sister and I.

Ordered 2 cappucinos but what I got was 2 cups of hot milk . Called waiter she say that it's only one shot coffee then milk. I have been to a number of costas but have never had a cappucino like this One ever before. Staff needs to be trained how to make coffee.

The best Costa coffee cafe . Great friendly staff ,and great coffee 10 out of 10 ........

Absolutely lovely, my server greg was amazing so sweet ! drinks were lovely and made quickly

In a branch of Next. Pleasant café area. Cheerful staff. Good selection of food unlike some other branches.

Hot chocolate,coffee & service all good. Cleanliness of toilets though are a different matter.

Great for a quick coffee and snack, friendly staff

Drinks were well made, A little short on staff so had large Q.

Place was dirty , chairs filthy. Coffee machine looked like it could do with a good clean . Ash trays outside filled with water and cigarette ends

Dear Cost Coffee RE: Serious compliant about EXCEPTIONAL Poor Service at Unit 4, NEXT, Wren Retail Park, Browns Bridge Rd, Torquay TQ2 7BJ After parking out car at the willows today we walked up to Costa (which is based in Next at the Wren retail park). We arrived there at EXACTLY 6.17pm and asked if we could still get a coffee (even though it clearly states 6.30pm) - our bank card transaction shows 6.21pm. The Guy behind the counter (with strange hair) said, “Yes we are still open until 6.30pm then we close”, so we asked for 2 coffees and cakes plus snacks. We then paid for the above (once again shows time on our costa app and bank card transaction), and the guy then made our drinks and food. When he handed the drinks to us, we went to sit down and he said, “Sorry you cannot sit down!” we asked why since it was only 6.24pm he said we are closed. I then said to him “How come you allowed the people in front of us to sit down?” he just smiled...!!! I also said to him “Why did you not tell us that we could not sit down since we would not have bought food and drinks?” at this point he just had a pathetic SMERK on his face...!! with NO response. Very annoyed we had to take our coffees and food outside where there was NOWHERE to sit, and it was pouring with rain - BUT here’s the main point only minutes before he allowed the couple in front to us to sit down. There were about 11 people sitting down at the time - the last people left about 6.47pm - since we took note and stood outside FURIOUS that this “IDIOT” did not tell us before we placed out order!!! So here we have 2 possibilities...!! A) The Guy did not give a dam and was trying to be as awkward as possible B) He was not being awkward but suffers from being a total Moronic Idiot - hence he is not responsible for his actions as a MORON. Please advise to which satisfies the above?? I also want my money reimbursed otherwise I will keep posting this everywhere until this happens!! This is the worst service at ANY costa we have ever received! If you look at my Costa number, you will see we have been a LOT of places. The, Let’s say “MORON” needs to discipline and potentially dismissed. I look forward to your reply!! Costa complaints don't bother they are useless

Great service, when it was finally our time to order. Need more staff. One guy just wandered off and left another alone making the drinks and serving all together. Very busy time too

Excellent place to visit. Staff couldn't be more helpful & friendly. I go often and experienced fantastic service from Chrissie Sam & Millie - well done all.

Server was friendly and efficient but I didn't enjoy the iced latte, too watery with too much ice. Air conditioning was too cold for the seat I was in and no opportunity to move to a different seat.

One of the best Costa's in town.

Coffee is expensive but thst every where now

Nice lunch including coffee only thing which let it down was people just sitting there with no drinks etc BUT talking very loud.

Great place for a quick coffee or food

It's a Costa coffee, been to better.

Very pleasant place to have a coffee in between shopping. Great friendly staff, efficient, clean tables and general all round good service.

Always a lovely place to snack in between shopping

Love meeting the girls here but no salad unfortunately & nothing if you are trying to dodge the carbs or be healthy!

Nice place after shopping seat and drinking coffee lovely place

Always enjoy coffee staff Always helpful

Visited with one of my daughters who suffers severe anxiety she came away smiling and really happy the male assistant was so helpful and friendly if only all assistants had the same approach with customers.

Coffee was lovely as usual at Costa, space felt a little cramped

I didn't realise they had a costa coffee in the next store, so was pleasantly surprised, the savoury food was a tad dry as they never put butter or spread on their rolls, the cakes are lush though.

This Costa is really nice the staff are excellent. There are a couple of things that really need addressing!! Firstly very cold with the air-conditioning constantly on cold, when you order food it goes cold very quickly because of the air-conditioning, also it would be a good if Costa could introduce gluten free toast or options.

Lovely staff. Great coffee and cakes.

Staff are lovely and friendly. Service is great.

The staff today were amazing. The man serving me was so friendly and positive it was infectious. He had a great sense of humour with myself and the children/family he served before me. I couldn't help but smile, it definitely cheered up my work break and I'll definitely come back again.

Milly is an absolute angel. She is so helpful and lovely. My autistic GF didn't realise She had bought two sparkling waters. So I asked if they had tap water and Milly was so pleasant about it. She has a lovely smile. Thankyou Milly if your reading this xx Lauren

Friendly service and ample seating area. It is very busy and can feel a little crowded at times.

I rarely go to a Costa as I do think they are a bit expensive, but my friend and I popped in as there aren't many other places nearby to sit and have a quiet drink. We had hoped for a nice cake too but they either didn't have much stock or had sold most of the nicer items (we were there around 11am ish). The staff were friendly and the place, although busy, was quiet enough that you could chat.

Nice place plenty of choice, the staff are fantastic very welcoming, but please can Costa Have more food options for gluten free.

Great Costa but wish it was separate from next. Ruins the Costa experience

A good Costa, usually quicker service than the others in Barnstaple

The cake was tasteless ,Coffee didn’t taste of coffee just hot milk . Dirty restaurant. Say no more …..

Back again to buy some more clothes from Next. And have a nice Coffee ☕☕ and a Sandwich 🥪🥪 or a lovely Cake 🎂🍰. As usual the Staff are both Friendly and Helpful.👍👍😁😁.

What an excellent Costa. Staff were so friendly and very helpful. 'The Purple One' hot chocolate was the best hot chocolate I have ever tasted. Thank you, if only all Costas were up to your standards.

I sat by the window catching the last of the setting sun. It was quiet and peaceful. A good place to slow down and let the world motor on.

Very friendly staff! Good coffee!

Excellent lovely friendly staff, good service.

Staff were very friendly and quick at making our drinks. A great experience in the store. The store was well presented and I enjoyed my visit!

Love Costa produce but often find the service, cleanliness and general experience lacking, so was looking forward to the opening of this NEW outlet in Next. How often are the toilets checked? - grubby already and only 11am. Sat down at a table where the previous customers had loaded up their tray with their dirty pots. The waitress brought someone on the next table their order. Why did she not pick up the full tray from my table instead of returning to the counter empty handed? Left after half an hour - used tray still on my table (and noted a few other tables in a similar state) but the 2 assistants were chatting to each other at the counter - no customers waiting to be served. Oh dear - not a promising start.