Costa Coffee in West Berkshire

Peaceful music, good location near shops, and lovely staff attitude. They took care over what they were doing. Relaxed atmosphere. Thank you.

Wrong things and some things missing

Came in and ordered 18 drinks for a staff meeting and Jessica And Raven served us so speedy. They got all the drinks correct with dietary requirements etc!

Absolutely disgusting! I will never go into this Costas again. The one waiter was wiping tables mess onto the floor so the floor was filthy and horrible to walk on. Just about every table was full of people's stuff that had left. When I went to the loo, I had to walk straight out again, both toilets were blocked and full, unchecked all day by the looks of it as there was rubbish everywhere and the stench was appalling. I asked for a coffee with no lid and I was going outside. The barista said for H&S reasons you have to have a lid! I have never heard that anywhere else and it's a waste of damn plastic anyway. There were 3 members of staff one of which went on a break, obviously not enough. When I told him about the toilets he just grunted. I think this place should close down, it was like walking into a horror show.

Good service and polite staff LP

Due to the decor I find this place not very atmospheric. Almost clinical. It's a shame as staff are friendly and helpful.

1 HR and 10 mins for 2 frappes is quite long, frappes were almost flavourless and had no decorations/sprinkles, definitely not up to the usual expectations from this store that I visit a lot.

It's just coffee. Let's not be silly.

Great service, the staff are friendly and always polite. Best Costa shop in Newbury I think. Like to see more varieties of vegan food

If you want a chain coffee at a reasonable price, this a place to go

Incredible!! My barista was so so lovely!! They noticed my Pochacco keyring and struck up a conversation about him and the blind boxes with me and then surprised me by drawing him on my Takeout coffee lid followed by a note to say “have a super day”. I so wish I had gotten their name as they absolutely made my day. Thank you so so much to whoever you were :) Really made me smile

I ordered coffee and cake at 9.50 for delivery for 11.50. My app showed that order start preparing only at 11.37. Order arrived 12.18 and now I don have time to drink my coffee. Plus coffee arrived half cold in the soft cups and without milk froth. Looks like coffee made for a while. Very disappointed with my Sunday order. Not ordering again

Well run Costa with happy professional staff and the usual quality drink and food options. Busy as always and good seating options inside.

Order had not been delivered but showing up on my phone it has. Please can you let me know why this has happened and refund my money , this is twice this had happened now

I have occasionally supped their delicious coffee and the Raspberry & Almond Bake is my all time favourite. There is also no parking fee (for 2 hours) as in a retail park and tables are typically well spaced out (as in all Costa’s in the area). Service is good. I enjoy their outdoor seating though they ought to ban smokers as a bane (can’t stand the sickly smell and my health condition dictates I must steer clear).

Sevice very poor not enough staff waited ages .

Always love Costa food. The wrap and coffee was still hot enough. Thank you.

Never disappoints. Full cup of fresh coffee just as you like it. Always thoughtful for their customers.

We love a Costa, and like most costa's it can get busy. But service is great, I have seen some people moaning but I'm not sure they have much patience. Could do with getting their toilet fixed, but there is the disabled one open.

Was given the wrong order was shouted at by delivery driver won't order again

Great place to get something to eat and drink. The staff are always lovely and on time with getting orders out. I come here regularly and yet to have a bad experience 👍

Not on their "A Game" today - Flat White not their best...

No cups or plates today. Service VERY slow.

We visit this Costa fairly regularly and usually have a great experience. However today we were shocked by how the staff treated a new member of the team. There was a new young lady working today and she said it was her first day. She was clearly struggling operating the till and instead of either of the two other staff helping her, they just did it for her and didn't speak a single word to her. We noticed that the whole time we were there they didn't speak to this young lady at all and that is absolutely no way to treat anyone, especially a new member of your team who clearly needs guidance. I was also over charged on my wrap which was supposed to be 50% off and I believe I was given a small frappe when I ordered and paid for a medium. This is by no fault of the new employee because if these other staff members took the time to talk to her and help her it would have been done correctly. I didn't confront them about the charges as I was concerned about the young girl getting the blame. Really not pleased.

Quick and simple, happy service too!

The manager was called pickles 😂 He treated his staff very well which gave the cafe a good atmosphere and they gave me two teas when I ordered only one 👍👍

Always provide great tasting coffee, really clean environment and the staff are excellent, really friendly and make a great coffee, what more could you ask for.

missing half my order. no cake in the bag and i paid for it

Food was okay. Rude waitstaff. Oh well, not spending another dime there.

Thank you for the lil’ heart on my lid and extra straws, so thoughtful!

Need to clean tables more frequently

Had hot chocolate medium little expensive at £3.70 but was nice. Service was pleasant, shop was a little busy but everything looked clean and tidy.

Solid latte. Friendly staff. A go to whenever we visit the UK.

Delivery guy was too busy talking to his friend in the car

Excellent service place could do with a spruce up

A convenient local coffee shop in the retail park

Avoid sandwiches here ! £4.70 ham & cheese but trust me is something you never forget! You will blame you for… and about coffee is a franchise what to expect ?

Over priced poor choice of menu and 8t must have been the cleaner's day off

The cappuchino was pretty good, although I did ask for an extra shot in both our cappuccinos. Only disappointment was that they did not have cinnamon for the cappuchino.

Bless the staff, it’s super busy but they’re beavering away getting each job done with a smile on their faces.

Great coffee and friendly staff.

What's happened to the usual staff? I've Been twice this week and it's very very slow double the wait time easily. I also mentioned 3 times I wanted a roll hot chocolate and got a normal hot chocolate. My boyfriend ordered a rolo hot chocolate previously and didn't get his small pack of rolo Don't think we are coming back we shall go to the one in Tesco instead.

Good coffee most of the time but a bit pricey to be honest and the service os a bit slow. Otherwise its ok

Great service and the food was lovely. A special thanks to the young blonde gentleman.

Very nice to sit with a coffee, but they were short staffed so a bit of a wait.

My order hasn’t been delivered to me

Good service and friendly efficient staff as always.

Ordered lunch. Restaurant called to say they didn't have some of what we ordered online in stock. They were going to send a sandwich, a wrap, two deserts and drinks instead. All I got delivered was a muffin and 1 smoothie- not enough lunch for 2 people. Very expensive delivery for a muffin and smoothie. I would rather cancel my whole order if known I would just get that. Restaurant said driver only took half the bags for me and they can't contact him.

Everything good except nobody talks to a man alone but that's not the fault of the staff.

Should update opening times on Google. Just arrived here and it’s shut! Have driven quite a way off my journey to come here.

Always great coffee, sometimes a bit of a wait but that's to be expected with how busy it gets.

Always excellent Although i always take my reuseable cup i dont always get awarded 2 beans 😫😫

Love the food and drink. Service a bit slow. Staff lovely

Not a pleasurable experience staff slow and no interest disappointed and it was early Sunday morning 😑

Could not find witherspoon so had to pay a fortune for (in my opinion) over priced coffee.

Closes at 5 when it's meant to close at 7pm. Not impressed!

Friendly and helpful staff. Great coffee

Very friendly coffee shop with good coffee.

Really slow service, always massive queues. Toilets disgusting, no toilet roll ever

Good coffee, a little expensive for sandwiches and cakes, more expensive to eat in. Always busy, but...good coffee

Friendly quick service, nice and clean and fresh foods and cakes

Nice enough quite busy but still nice.

Good shop, overworked staff, but kind of nice. Coffee is not good nymore, it was not quality coffee ever, but it tastes of dirty machines and overbooked beans now.

Nice place busy but still nice. I enjoyed my coffee.

I detest Costa and won't even go in them anymore. It's not just the lack of large cold drinks, but this one is the slowest in the whole country, and dirty.

Lovely friendly and helpful staff. Good location with plenty of parking. For a chain, the food is pretty good. I don't drink coffee but I believe its good here! 😊

Great place to grab a quick drink and lots other shops here and free parking

Nice variety of food and drinks very nice

This site is a bit of a hidden secret and as a result of being tucked away means that you don't queue foe very long at all...always a bonus. Staff ate polite and efficient and the place is always clean (you don't see empties on tables at all really). Now if Costa offered a free cake every now and again I'd class it as a bit of a favourite haunt!

You always get a good cup of coffee here!

best cappuccino I had in my life :)

We love relaxing @ Costa Coffee with a Large Cappuccino & Cake! Enjoy!

Decor very good nice comfortable chairs on this occasion though my Black Forest chocolate drink not up to normal standards cream running down the glass had to be reminded about choc flakes on top and the glass was covered in cherry sauce very sticky doing 2 customers orders at once instead of one at a time ..

Always large queues but fast & efficient staff.

Wonderful coffee thank you, very busy on arrival but staff did really well. Dont mind the wait if staff happy and no mistakes. Had the new quality street penny toffee latte with a tiffin cake.

Ordered an iced black americano to take out 2day. Waited along time to be served. Yet wen I got my order. No ice in it, luke warm. See lady topping up my coffee with tap water. Won't be attending again.

Lovely little Costa. Staff are polite and always tell you to enjoy the rest of your day!

A fairly standard Costa offering with very little to mark it out as different compared to pretty much every other coffee shop in town. It's fairly convenient if you happen to be shopping at the retail park, but that's about it.

We went to Tesco's where COSTA was shut. And ended up in this one. Much needed break COSTA supplied. Great stop.

Was waiting to get served 25 minutes

Nice store, good seating area. Selection was slightly limited compared to other Costa's, but overall a solid experience.

Great coffee but staff automatically did an americano with milk wasn't asked it was only because a looked at the till that I noticed it and told staff.A americano is black not white

Brilliant Good coffee plenty of snack choices Welcoming staff Clean and loos are available

Great service and good coffee Plenty of space with sanitizer available

Unfortunately they had no ice when we visited today but that won't affect my 5star rating. The staff were very helpful and friendly and recommend multiple other options besides their iced drinks selection. We had a lovely time sitting in the sun enjoying our drinks and snacks. Absolutely recommend

Absolutely amazing coffee and a amazing sandwich

Staff are ALWAYS friendly and helpful. They remember my order as soon as I walk in. A pleasure to visit.

Staff always polite and friendly

Excellent service and great mocha created by Kristina. Keep up the great work

Amazing range of drinks and food. Not the best coffee but still good. Never have issues with the service either.

As usual... Lovely hot chocolate.

Great staff, a really nice coffe with plenty of choice for breakfast and sweets

Had the lunch deal very nice. Great flat white. Will be going in again if I'm.that way.

Service was slow but lovely black forest hot choc..

Always great! Staff are great and you really do start to get to know them! Very quick and efficient! Coffee is always hot! ☕

Coffee yeah not for my but the lady

Love their hot chocolate. Very clean

I only had a diet coke. I'm not a fan of Costa. Used to be. But seems to me like most Franchises, this Costa has lost it's appeal. Toilets revolting. Staff not particularly engaging with customers. Covid puts a dampener on what ought to be a nice few hours chatting with a friend over a drink.

I don't like over priced coffee

Nice to chill and have a hot chocolate after work.