The Swan at Streatley, Coppa Club in West Berkshire

I paid a high price expecting a good view, but I was very disappointed upon entering the room. The front desk staff were extremely unfriendly, pretending to give us a better room, but instead, they moved us to one that was noisy and had an even worse view.

Outstanding Hotel & Restaurant! Absolutely Recommended with superb views over The River Thames!

Lovely Location and nice clean rooms. The Breakfast in the morning was lovely too with warm friendly staff with a smile. However the night before the service was appauling! We were here for my husbands Corporate Annual Christmas Party with around 80 people from all over the world. We had been to the same venue last year with a lovely lady managing the event for the Swan who was friendly and flexible. This year was different not a single member of staff had a smile, if you asked a question the answer was no or I'll find out and no one came back. The food was awful too. They looked fed up and this created a hostile environment that was felt throughout the night. This came to a climax when one of the waiters tipped a tray of drinks over himself splashing one of my friends. We didn't say anything but he came back again shortly after to try and clear the table again after we had already said we were going to take the drinks to our rooms. He gave us a look of absolute disgust and said to my friends husband to get out! We complained to the Manager on the night but his attitude was much the same. He said they didn't have to be flexible and match the service of last year and that he wasn't going to ask the waiter to apologise for his rude manner and that he could apologise instead and it was that or leave it, oh and can you pay the bill now. So we said we will leave it and won't be back! That's 80 people many of whom stayed over and the cost of the event plus drinks tab who won't be back. So avoid for private events and go some where else where they provide service with a smile and know the meaning of customer service!

Really great find, went to meet a business colleague, had lunch. Was a great venue for working, meeting and entertaining

Had a lovely stay at the Swan at Streatley with my girlfriend. We booked the suite, and the room was huge and well-stocked with great amenities. The bed was incredibly comfortable, making for a relaxing night. However, the soundproofing could be improved – we could hear footsteps, banging from the neighboring room, and workmen in the morning, which unfortunately woke us up. Overall, a nice experience but the noise was a bit disruptive.

Whilst the location by the river and a lovely village is great with a fantastic Indian restaurant, the hotel needs to improve. My key interactions were with staff from Europe so along with a strained conversation in English, there seemed to be a lack of service skills on reception, like being handed the room key and me having to ask where the room was?, where is breakfast served? and where the gym is? The expression implied I should have known. The room, although modern looking, was very small and uncomfortably hot. The large towel radiator in the small bathroom was very hot but even when turned off and the door kept shut, only dropped the room temp by a degree. It must be a known issue with this room as there was a large fan in the room. The bed was small, like a 3/4 rather than a double. The pillows were so soft they were useless. So not a very good night's sleep on either night. Skillet breakfast was ok, bacon was frazzled, but very expensive for what it was, not worth it - I wondered why it was quiet at breakfast! And watch out for the added 12% service charge onto breakfast, makes it feel like a total rip off.

My family and I visited in August for lunch. The setting is beautiful, and the service was very good. The menu had an excellent selection of choices, and I’d say that there is something for everyone. All the food and drink was fabulous apart from the fish and chips. Sadly the fish had not been fried for long enough and it was very pale. It also had the skin on still something that both people who ordered it, said it spoilt it. I had the sourdough pizza, and I have to say, it was wonderful! Oh, and the puddings are to die for!

Wonderful views and good food and service

Lovely spot, brilliant staff, service and food

Lovely place- great location. Nice hotel & restaurant Parking spaces available.

Hadn't been for a while because after covid, the service was appalling. We went yesterday, and the problem is solved. Efficient friendly service, in a great location. Especially enjoy the courgette friies. Would be 5 star but they struggled to serve the coffee hot.

It's a wonderful location, overlooking the the rolling River Thames, it seems confused as to its name, Copa, or The White Swan, it entices you as it seductively spraws along the river bank. It has lots of parking, and lots of doors, a hotel, a coffee shop part, a bar, a restaurant and a splendid terrace, real fires add ambience. It's a lovely place, however, the service is not good, it's sloppy and slow, the place seems to lack professionalism, it's all style and no substance. Which is a great shame.