The Swan at Streatley, Coppa Club in West Berkshire

My friends and I dined at the lobster bar. We were greeted by Lauren who was polite, friendly and informative. She explained that you were some food shortages but helped us pick some good choices. The food was great and i cannot praise Lauren enough for the service that she provided

So we came to Streatley for the day from london and thought we would eat here. For our starters we ordered bread which came without cutlery and I had to go and ask. When we finished our starter there was no room on the table to put the plate, so we placed it on the floor as we were already eating the main meal. Surprise that NO one bothered to pick the plate up from the entire time we were sitting. Are we dogs??? The menus were also on the floor no one took them from us. This is the WORST service I have ever experienced. And for 57 pounds that I paid if a manager reads this is want a refund... Edit - thanks to the manager who refunded the order and was understanding therefore will change my rating to 3 stars.

We booked for our Golden Wedding Aniversary and it was perfect in every way

Group of seven guest were late for our dinner and this sweet lady Anna came to our rescue And served us .she was very helpful and service was top class Five star service

Went there to eat on Monday 26th. lovely service. They did something sweet for my birthday and I felt very well taken care off. Shout out to Summer who was so sweet and she made sure everything was prefect. I'll come again .

DO NOT RECOMMEND. Arrived and told to sit in the bar and find our own table. Found a table Of 2, no one came to take our order so we ordered on the app. Forced to pay the service charge but hadn’t received any service thus far. Our food turned up about 15 minutes later, (which was over priced for some pasta and a Caesar salad) asked where our drinks were, young waitress was miserable, no apology just said they were busy. I wouldn’t go here again or recommend the coppa club- overpriced and poor service

wonderful place, close to the river, the staff is polite and friendly. the food is quite good and the service was fast and accurate. Only the prices are high in my opinion. the overall impression is quite good.

A lovely spot for lunch on a sunny day but 1. Drinks hugely expensive - ok it was a lovely spot. 2. We had to order via QR code as table outside the “magic rope”. We nearly left as Us oldies aren’t good at that but managed to persuade a waitress to help. 3 .ordered 2 burgers and 2 lobster rolls. Burgers good but lobster rolls just tasted of mayonnaise and very little lobster in evidence. Definitely not value for money.

Service was poor! My lunch came, we waited 5 mins for the other meals and then asked for them. They then came instantly. Obviously waiting on the pass while the servers were chatting. Priced at what I would say is the top end. I had chicken Ceasar salad for lunch. It was on the very small size, about half the amount of salad. It was tasty, though, but it did cost a lot £18:00, that to me for 6 lettuce leaves (with dressing) an egg and some chicken strips. Not value for money in anyone's book when you look around at other TOP restaurants prices. There were three in our party for lunch, my chicken salad, a Feta salad and salmon came to just over £70. That after we asked for the 12:5% service charge to be removed. Shan't be going again I've had a much better all-round meal/experience for similar cost

Summer at Coppa Club Streatley was absolutely fantastic.

We had Summer as our waitress and she was amazing - she was absolutely lovely and so quick with service!!

Absolutely amazing! Summer was an amazing waitress

Summer was our waitress and an absolute babe. Best service

Surprisingly good value for money for such a great location. Summers service was impeccable. Will be back.

Wonderful lunch with friends. Our hostess Summer looked after us well beyond expectation. Lovely, welcoming lady and we all thought so. Thank you Summer and The Swan.

Amazing place, Denise was a super star!

Efficient friendly service, in a great location. Especially enjoy the courgette fries. Would be 5 star but they struggled to serve the coffee hot.

Thomas was a star. He went above and beyond! Thank you!!

Lovely location and restaurant but found the service for brunch today to be very poor

Such great service , very busy at times but everyone seems to make such an effort, food was delish

Marta was absolutely fantastic! Super friendly welcoming, and always ready with a smile. She made our stay even better with her great sense of humour and helpful attitude. Excellent service. Thank you very much Marta!

Had an excellent evening at the Swan Streatley made all that much better because of the level of service from Thomas.Food and Wine was great ! Thank you all at The Swan.

Just had a wondeful 60th celebration with my husband and our boys. The staff were excellent, all very friendly. The young man who served us even arranged the chef to do a happy birthday plate with ice cream, not asked for, so thoughtful. Compliments to the chef, the food was delicious. My husband and I stayed at the hotel which was lovely, then a walk along the Thames on Sunday. I would definitely recommend the Swan as a special place to visit. Thank you to everyone making it a wonderful special day for us all.

Fantastic service, food and drink. Loved the location. 2nd trip here loved it again. Orla was fantastic polite attentive and not pushy. Thank you

This was our 2nd visit to The Swan. It is a fantastic location with a lovely interior and exterior eating spaces. It's self service by ordering at the bar or via QR code and collect your own cutlery. Our food could have been hotter and requested condiments weren't received. The service needs a little polishing.

tom was a great waiter, attentive and provided great service

Thomas was excellent! great service!

Incredible food. Pleasant space and the service of Alina was impeccably good.

I had the best possible service with Alina. Very competent and friendly, she exceeded my expectations. I will come back again and hope to see Alina here again.

Great food and excellent service from Alina

Amazing!! Good food, good service and good vibe.

I had dinner with friends for my birthday in a very nice private room. I had delicious ravioli! The service was excellent. We were served by Alina, a very efficient and friendly waitress. I recommend it and I intend to return.

The food was SOOO GOOD! We had a lovely table for 9 of us and it was amazing! Alina was such a great server too! Really lovely, helpful and always with a smile in her face!

We visited The swan for a Sunday lunch and have a few drinks . The food was awesome and hot . The front of house stuff was very polite and helpful all the time . We will def be back

We have just stayed at this hotel for 2 nights. It was our second time visiting the hotel and we were really looked after, I felt that the staff went above and beyond to support us with any queries we had during our stay. We dined at the restaurant both nights and food was really lovely. It’s set in a beautiful location they are currently updating one of there restaurants so I have no doubt this will also look amazing on too. Thank you so much for having us back it was a pleasure to stay here.

Been a few times. Once for dinner and it was brilliant. Friendly service & great food but following that, two daytime visits and both times the staff were so unfriendly. I felt like an inconvenience by existing. Real shame as potential is limitless in that location.

I paid a high price expecting a good view, but I was very disappointed upon entering the room. The front desk staff were extremely unfriendly, pretending to give us a better room, but instead, they moved us to one that was noisy and had an even worse view.

Outstanding Hotel & Restaurant! Absolutely Recommended with superb views over The River Thames!

Lovely Location and nice clean rooms. The Breakfast in the morning was lovely too with warm friendly staff with a smile. However the night before the service was appauling! We were here for my husbands Corporate Annual Christmas Party with around 80 people from all over the world. We had been to the same venue last year with a lovely lady managing the event for the Swan who was friendly and flexible. This year was different not a single member of staff had a smile, if you asked a question the answer was no or I'll find out and no one came back. The food was awful too. They looked fed up and this created a hostile environment that was felt throughout the night. This came to a climax when one of the waiters tipped a tray of drinks over himself splashing one of my friends. We didn't say anything but he came back again shortly after to try and clear the table again after we had already said we were going to take the drinks to our rooms. He gave us a look of absolute disgust and said to my friends husband to get out! We complained to the Manager on the night but his attitude was much the same. He said they didn't have to be flexible and match the service of last year and that he wasn't going to ask the waiter to apologise for his rude manner and that he could apologise instead and it was that or leave it, oh and can you pay the bill now. So we said we will leave it and won't be back! That's 80 people many of whom stayed over and the cost of the event plus drinks tab who won't be back. So avoid for private events and go some where else where they provide service with a smile and know the meaning of customer service!

Really great find, went to meet a business colleague, had lunch. Was a great venue for working, meeting and entertaining

Had a lovely stay at the Swan at Streatley with my girlfriend. We booked the suite, and the room was huge and well-stocked with great amenities. The bed was incredibly comfortable, making for a relaxing night. However, the soundproofing could be improved – we could hear footsteps, banging from the neighboring room, and workmen in the morning, which unfortunately woke us up. Overall, a nice experience but the noise was a bit disruptive.

Whilst the location by the river and a lovely village is great with a fantastic Indian restaurant, the hotel needs to improve. My key interactions were with staff from Europe so along with a strained conversation in English, there seemed to be a lack of service skills on reception, like being handed the room key and me having to ask where the room was?, where is breakfast served? and where the gym is? The expression implied I should have known. The room, although modern looking, was very small and uncomfortably hot. The large towel radiator in the small bathroom was very hot but even when turned off and the door kept shut, only dropped the room temp by a degree. It must be a known issue with this room as there was a large fan in the room. The bed was small, like a 3/4 rather than a double. The pillows were so soft they were useless. So not a very good night's sleep on either night. Skillet breakfast was ok, bacon was frazzled, but very expensive for what it was, not worth it - I wondered why it was quiet at breakfast! And watch out for the added 12% service charge onto breakfast, makes it feel like a total rip off.

My family and I visited in August for lunch. The setting is beautiful, and the service was very good. The menu had an excellent selection of choices, and I’d say that there is something for everyone. All the food and drink was fabulous apart from the fish and chips. Sadly the fish had not been fried for long enough and it was very pale. It also had the skin on still something that both people who ordered it, said it spoilt it. I had the sourdough pizza, and I have to say, it was wonderful! Oh, and the puddings are to die for!

Wonderful views and good food and service

Lovely spot, brilliant staff, service and food

Lovely place- great location. Nice hotel & restaurant Parking spaces available.

It's a wonderful location, overlooking the the rolling River Thames, it seems confused as to its name, Copa, or The White Swan, it entices you as it seductively spraws along the river bank. It has lots of parking, and lots of doors, a hotel, a coffee shop part, a bar, a restaurant and a splendid terrace, real fires add ambience. It's a lovely place, however, the service is not good, it's sloppy and slow, the place seems to lack professionalism, it's all style and no substance. Which is a great shame.