Costa Coffee in Brighton and Hove - Phone Number, Reservations, Reviews

Quarter filled cups of coffee. Lids was not on properly too. A lot of money for 2 sips of coffee

So friendly and superb service:)

Lovely, genuine, helpful staff. Absolutely the ONLY coffee chain I would use and then only because of the delightful staff.

Average customer service They turn the oven off too early I wanted my Toastie Don’t recommend unless you want a cold Toastie

I have been a customer of this branch for about 3 year's and I have never had a bad experience. Delicious food and excellent service from the very friendly staff. All in all a perfect 10

Costa is better than Starbucks! Friendly staff, pleasant atmosphere, yummy cakes!

Staff are brilliant and very helpful

Awful. No customer service demonstrated. Male with beard and glasses needs to watch his tone as he is extremely rude when customers have general enquiry. Not all options available. Limited menu. Overall a horrible experience with the brand. I love Costa and go regularly but this was truly disappointing. There was a young guy, he seemed to be a trainee, which was done by a blond lady, who was ignorant.

Absolutely 💯 awesome, thanks to Kristine and team. Super wonderful service. Highly recommended 👌Definitely I will visit again! Thanks again ☕️ 🥐🍪

Service with a smile! Served quickly, very friendly staff, plenty of free seating, food and drinks reasonably priced and prepared swiftly.

Great service quick and friendly

Drinks were spilled and no labels on the drinks as we had different milk.

No difference from any other Costa really, but the staff were super friendly. On my last visit, the place was completely steamed up so felt a bit like a sauna

AVOID Go to the deli or Costa machine next-door in Sainsburys. Both are cheaper and you don’t have to sit in what smells like a room filled with wet, old towels. Absolutely lovely and kind staff!! BUT Throughout the cafe there is the the most awful pungent mould smell, peeling wallpaper, croissants and food that looks weeks old, and flies all over the shop. It’s just revolting and GOLDEX should be ashamed at the lack of upkeep and investment. Half of the reviews are below 2 stars. not a single response from management.

Great little Costa, really friendly staff!

The workers are so nice its qlways reasonable clean qnd quick service considering they have few workers working its a good place to study at however the wifi can be a bit difficult to log in to

Very friendly and helpful staff

Light and airy atmosphere with giant windows, the two ladies behind the counter were incredibly friendly, very welcoming

missing my children’s two cookies

Really nice lemon and lime no bubbles innocent drink

This place is dirty. it was hard to find a clean table, and the floor was covered in crumbs. The only savoury food available was a nasty brie and cranberry sandwich that was difficult to eat without getting covered in goo, or an unappetising bacon roll.

I had coffee and a muffin both were fine. Service was quick. The shop was disgusting. Loads of tiny fruit flys everywhere. We were swatting loads away. Unpleasant. Avoid this shop . It was gross.

Sadly food was poorly made and the hot chocolate I ordered was Black Forest but came as a normal one and very weak it’s very unusual as it’s all normally amazing food and drinks

Me and three school friends came in and worked immediately notified we couldn’t sit downstairs which we agreed to i order a drink and sit down they let us sit for five minutes then say if you’re not ordering food please leave and you have to order food even though adults were sat drinking tea and I bought a five pound drink. I understand kicking out rowdy or loud teenagers causing trouble but we did nothing wrong and simply because we came back from school and they view all school kids as rude

Very tasty and warm. Nice driver

Great baristas and lovely atmosphere - best Costa in Brighton for sure!

Slightly over priced, especially for the 2 toasties that I had that were only toasted on one side 🤯 🤦🏻‍♂️ the ham was most definitely of the poorest quality!! As was the cheese 🧀 and don’t start me on the coffee ffs 🤦🏻‍♂️☹️😣😖😫😩 I mean come on COSTA BLOODY COFFEE” ☕️ it’s what you do !!! 🤷‍♂️ I won’t be returning in any rush ……

Impossible to get hot food about 1 hour prior to closure.

Both times I've ordered a delivery. Both times wrong caje and an hour wait. Drink not even filled to the top. Just over half full.

Half full drink and wrong cake. Second time preston Costa has messaged up .will not use that branch again. They are useless

Coffee had spilled all over food

Food was a little cool but still lovely and tasty. Our coffee was piping hot and just what we needed! Thanks

My order took ages to come well over an hour. and when it did finally arrive the food is freezing cold! Not even edible. Absolutely disgusting.

Waited quite a while before a driver was available but when it arrived the meal and drinks were hot. Lovely and thanks!!

Amazing service and always of high quality when making my frappes and toasties Staff are polite, happy and always greet you with a smile.

Well over the delivery time. Took an hour. Ordered and paid for 2 large drinks. Received small. No direct number to get a refund. Still haven't a refund

Amazing staff , Wishing you all the best.

The original time of arrival was 11:00 and at 11:07 the food/coffee was ready. We got it at 11:38!!! Food is literally cold and coffee is cold as well. Could we please have refund!

Nice selection of coffees & cakes in a well run place.

I went on a quick break and consider I bought a coffee & hot chocolate no one made me aware of the breakfast bap deal.. Now considering one of the first things I would have to give up due to the cost of living raising would be treating myself to a coffee. I was extremely annoyed that I was not made aware of the breakfast bap offer, I understand they have sign put up here or there but not everyone has 20/20 vision and were all humans so we have things and such as problems or issues were dealing with still on our minds when we out. This means I may not be paying attention to every sign that I pass or is on display. I am a Radiographer and this might have been my only chance in a 12 hour shift to get a meal, but as I was not made aware of it, I bought my coffee and a hot chocolate for a colleague and left. As I was cycling I then did see the sign I went back in to to ask if I could still purchase the baps and was told no. As there are signs I should of been aware, well when you been scanning cancer patients etc. from 7.30am & just had a quick chance to pop out to get this hot drink a cost effective meal would have been great. But as I was worrying the patients i had just scanned I did not even see the signs. I think the staff should be more understand and allowed out of good will to honour the deal. In addition I have now seen where other major chains now give you coconut milk, soya or plant base milk for free I was charged 45p. Considering there is no pay raise for the NHS worker & this is a huge treat for me work hard on a 12 hours shift. I am not impressed with Costa coffee 225 Preston Road. I was not trying to get the baps for free just asking them to honour the deal since I had just bought the coffee and hot chocolates minutes before. Asked to see the manager, no manager available really, I did not believe that but had not time to argue the fact thought it was best to just leave it and get back to work. I told them I will make time to leave a review that said rudely go ahead so what. Ok! Do not use Costa Coffee at 225 Preston Road take your money to an independent shop!

Cozy place to have your coffee and chat

Food was cold and drink where 2/3 melted. We had to throw them away!

Come hot always fresh and tasty

Incorrect order something missing but paid for

the delivery map shows the wrong location for my address, as it frequently does !!!

Great service and beautiful flat white😊

Food was never delivered. Map was disabled when driver picked up.

I went in at 9:16 to have a little Cappuccino and went out at 9:28, having only 1 person in front of me, in the end my Cappucino was also cold.

This is a decent Costa. The staff are polite. It is kept clean. They are much the same so not much to say. While I was there an elderly lady complained about everything, very vehemently. I thought she was way over the top but they dealt with her well, so good marks for the staff.

Friendly staff, nice atmosphere to stay in

Standard Costa coffee. You can sit in side but there is also a bowls club opposite that you could go and sit on a bench. If it is rainy try the sheltered seats to the south of Preston manor garden. There is also seating in side and child seats.

calm and relaxing atmosphere, as in the morning most people are taking coffee for takeaway.

Cold food and time kept getting added

The drinks had spilt everywhere, there's hot coffee in the frappe, no caramel syrup and the delivery person was less than helpful

5 people in and 25 minute wait for Coffee

Wrong order, they just added hot water to instant coffee. The cup is ripped and so was the bags when they handed it to me. THE WORST.

No bad thing about the delivery service but the Costa drinks where wrong and didn’t come with the added requests that were paid for such as marshmallows - didn’t drink the drinks

I wasn’t given a straw for my iced coffee.

With staff in training the product fell short.

Wrong crisps but otherwise great thanks!

Can't fault coffee ☕ staff lovely and friendly. Owners could do a bit more to make drinking/dining experience more inviting. More people would drink/eat in (spend more) we tend to when feeling relaxed and comfortable.

Great coffee. Even though it was busy the wait wasn't very long

Food arrived and had spilt everywhere so had no coffee and you can’t get a refund. I have never had this before. I will not be ordering again

Good coffee and service, clean venue.

Order was perfect and even took the tea bag out as requested. Thank you so much. The driver was so lovely and talkative too.

Friendly driver - great coffee!!

both costa and just eat are ahead of the competition in my book :)

Nice and cozy Costa near Preston Park. Friendly staff, indoor and outdoor seating.

In my opinion, just another Costa.. all Costa coffee are overpriced. But because it is the only one around....

Toastie was underdone, shortbread was lovely

Awesome love the tracker prices are higher but hey will use again thanks

my favourite delivery firm. riders also seem to have the best social skills :)

Did take a while (delivery time was extended) but driver was very friendly and I got a bonus small item :)

I didn’t even get what I ordered

Love a Costa, fabulous staff very helpful and efficient

My salted caramel frostino just tasted like milk, cream and a hint of something else. Definitely not how it usually tastes.

tell ya what though - better packaged and rival quality to Starbucks. Could be my new go to

I have ordered and paid for two chicken fajita wraps, but only one turn up! Not happy at all!!

Coffee was literally leaking from the bottom of the cup structure, just astonishing. Was given a bakewell tart instead of a Lemon curd tart. First time buying Costa and will be the last.

Excellent and professional service. I highly recommend them

Dead coffee mo snackies and they kicked me and my mate out telling us they were closed at 5 but they actually close at 7. We weren't doing anything wrong I promise were just sitting there Chatting. Just plain rude from the manager

Confused staff and what I needed,,due in part to masks and perspex screens

Great friendly team, who work hard in challengin times, great coffee, recommended.

This fourth time that the sevice at this costa has been poor. Long waiting times,coffee's rushed, coffees not warm enough, hope it improves soon!!

Local coffee shop ,ideal to pick up coffee when working,welcoming staff every time no matter what time of day,always smiling

Nice clean coffee shop with plenty of coffee choices. Some parking available for a quick collection but watch out for traffic wardens (one can also park in the nearby Sainsbury's and walk across) good non dairy options, coconut milk and almond milk, perfect. Staff are nice and friendly. There is a customer toilet but haven't used it. All in all a good costa branch, recommended.

On the whole efficient and friendly staff. Good selection of savoury & sweet items. Only wholemeal bread available for toast. Mind the step going in/out

The one star is for the atmosphere. Went a few weeks ago for the first time since it opened and was so disappointed. A terrible refit. Almost no window seats, no where comfortable to sit, stairwell and bin near potential window seating and worst of all, only just warm. Also, they don't do the offers that Costa promote. It's fine though for take out coffee or if you are ok sitting on stools. Downside could be snug and comfortable but again, stools to sit on and cold. Odd!

Good coffee but too slow barista

Good team. Very nice people and good coffee

costa always good, the floor inside was not clean, hope they do something about it