Costa Coffee in South Gloucestershire

I have a problem with my Costa app. Keeps coming up with ACK005. So although my points are on receipt, not on my app. Did lask butno one seem to know what to do. Otherwise good service. Just biscuits and coffee. Still problems with spp, so unable to have 30% off food etc. Always good service at my Local Costa.

I brought a iced latte for my daughter, she loved it, however the cakes, I noticed there were lots of flies over the cakes, I made the lady aware who was serving me, but the duration of me being in the store they were not moved. I have noticed this a lot in coffee shops that flies hang around the cakes. It has made me think twice about ordering a cake from a coffee shop again.

Really lovely place for a coffee

Great service today. Needed a top up of caffeine as my machine costa was too weak. All sorted with another coffee on the house, thank you. Was not expecting that.

Excellent service from friendly servers. Good quality food. Freshly made drinks.

Nice drink, nice, clean store .Great food

Young staff were rude and unprofessional, I have never in my life seen espresso thrown into a cup after pouring the milk in first, in the customers face, whilst laughing amongst themselves. Certainly not the usual Costa service.

Costa has the best coffee, and that's all that matters, because without good coffee, we have NOTHING.

The staff are always very friendly and helpful, the food can be a bit hit and miss at times, but this is Costa's products, not those that prepare them in store. If I could suggest one thing for the company itself, perhaps more variety of Not Sweet items? The drinks and foods are all too sweet and as a result we tend to reserve Costa purely for the occasion rather than a regular pit stop. Again, no beef with the store itself, the staff are Wonderful! Just wish the company wasn't so Sugar/Sweet focused as to have a single cake is a third of what someone should eat in a day - and that is Without a hot chocolate/drink to go with it!

Hot chocolate is not hot, and the mug is only half full.

Busy Costa coffee in the town centre. Staff are always welcoming and helpful, though often there is not enough of them and they are running around like crazy (please employ more, the staff will burn out working like that!). Food and drink is always yummy, one of my favourite coffee shops.

Great coffee, always quick and friendly service, even if it is busy!

I Hope this message gets to the gentleman who served us.his name was Chris.he was very interactive with customers which I love.he is a credit to you with his excellent customer service. The blackforest hot chocolate and Terry's chocolate orange hot chocolate were out of this world.hes deffinatly a keeper so you need to look after him.

Love the team here. Dawn and Chris in particular ❤️

Fabulous as always staff always helpful 👍 Christmas lattes well worth it.

I just had the best coffee in my life I think. Thanks to the girl who made my medium latte with coconut milk. God bless her hands. 😍 28/10/2023, 15:08

A nice little cafe right in the middle of the shopping centre in Yate

Have a good laugh with staff. Very friendly

Love Costa coffee always nice and relaxing

Staff was very friendly did not take too long to get served

Very quick and friendly just eat u need.

Great, friendly & efficient team. They all work so hard getting through the queue as quickly as humanly possible.

Nice clean restaurant. Staff are pleasant.

Very good daisy was very polite and helpful

The ladies that served me introduced me to a dairy free & gluten free chocolate brownie frappe, I had never had a frappe before as I didn't think it would be dairy free. They were so lively and took the time to go through the allergen book with me and let me look at the packaging to put my mind at ease, and it was amazing, my new summer favourite dri k. Thank you ladies, you're amazing 👏

Katie and Beth make the best frappes and always so friendly 💜

Buen lugar para tomar café de calidad y buenas muffin sobre todo de limón y chocolate

Great customer service, staff are very friendly and reassuring about the timing of orders, amazing cake and coffee, would definitely recommend!

Not much variety of things but still a good option

Apparently this Costa is the lil boy lover capital of Yate nowadays with teen boys "helping the staff" but walking around kissing and cuddling all day, they aren't even old enough to work and apparently come compliments of a new staff member, good riddance to the old but this place now smells like a public loo.

The staff make this place stand out from the rest

Very funny man served me but did ask me too many intrusive questions which I didn't want to answer in front of a queue of customers.

Not my usual place, but I was up with meeting some friends. Not much of a queue when I arrived. I had tea and the pork sausage breakfast roll. All served promptly. Had an issue with the rewards system on my app - it would not work. No longer have the card, so have my receipt. Hopefully can get them added on a future visit.

A wet Apr Wednesday in a town centre Costa and 3 staff were professional friendly, calm and composed serving an unrelenting customer flow (not < 6 customers throughout) working long hours without a break. Come on head office - whilst profit margins are important, if you fail to listen to the team on the ground about needing the right number of staff on duty you won’t retain them and it’ll be your fault that customer service and atmosphere declines. Come on area Ops Manager - earn your package and work and with for your site team - empower and trust your team to balance customer demand and staff supply.

This store is in small place. Staff are friendly and serve to table. Food and drink are good quality

Excellent service today and accommodated our request fully. Our son loved it. Drinks tasty and hot too.

It's a bit slow at the till bit not the fault of the staff, it's just understaffed I think

Very busy but the staff was polite and friendly nice and clean

Standard Costa fare. Outstanding staff and level of service. Really busy but staff held their composure and were very welcoming and engaging. Their attitude made for an enjoyable visit

Was very busy at 2.30, but the coffee was hot, so no complaints

Always great service and good coffee!!

Nice atmosphere, friendly staff, always huge queues and takes a long time to be drinks, definitely understaffed.

Very busy on a Friday lunch time, long queue. Staff overworked, very friendly.

They now close at 4pm everyday by the looks of the opening times on the door, opening hours need updating :/

Ordered click and collect from bus on way home from long days work. Went to store to collect .but store was closed surly you can turn click and collect off if closing store early

All good. Perfect latte. Quick service. Polite, friendly staff.

Always friendly and nice atmosphere

Outstanding the drinks iced tea was good. The hot drink was good maple and hazelnut and the lced maple and hazelnut was good. The staffs members was working very hard and efficient.

Coffee stop whilst shopping for wife's 50th

Always closed early or not open during full advertised hours

Hottest day... ran out of ice. Waited for more ice to be produced. Lovely staff great iced coffee

Had toasty, melon, panayone, latte's, all very tasty.

Nice cafe with friendly staff, and a quiet calm atmosphere. The items provided are standard among all Coata Coffee outlets, but at least when you know you like certain items, they will be the same wherever you are. There is another Costa not far from this one, a 2 minute walk at most, but I find this my preferred place.

Very nice coffee and a lovely piece of cake

Las jade hot chocolate with marshm8

Muy buena cafeteria,lo negativo lo sirven muy frio

This place is disgusting two staff on the whole place is full of dirty tables some blonde lad with a flat top just gave me some attitude because I mentioned it to him ... they have customers moving dirty trays from one table to the next to find seats ... I've gave it one star as I can't leave nothing ...

Soya milk was burnt leaving a not very nice coffee. Barista was lovely.

Good service, was served by a new member of staff who was training, don't remember his name but he was doing a great job!

I sat outside, staff not as quick to clean these tables, coffee tasted bitter but staff were friendly enough

Good coffee, all sorts Lu's sandwiches and cakes recommended still great

My go to place of absolute joy is the Porto Lounge at Fishponds,but Yates Costa is a reasonable substitute,coffee is uniform each visit and more than good enough,a eclectic mix of customers,all the better for that and the staff much more efficient than is to be expected from a ' chain' establishment.They usually look genuinely pleased to see you even at hectic times( must be paid Megabucks) to be that happy at work.l like it there,l can't give it the gold cup because it is after all a clone of all the rest but maybe a third place ahead of all the rest.l am only speaking about the Yate destination,l have not tried any other from the same stable.

So rude! I asked if peppermint tea has caffeine in I was asked ‘why are you allergic?’ And I said ‘no I just don’t want to drink it’ in which I was laughed at. I was made to be an issue as they looked in the book to find the caffeine content whilst I was laughed at and embarrassed in front of other customers. I never write reviews but I felt like I had too in this scenario.

Just served by Toby and he was alone in the store and he had been all afternoon. Went in there at 5pm and he must have been very tired as saw him in there on his own since lunchtime however this didn't stop his friendly welcome and excellent customer service. What a true gent!!

Great staff. Service always great.

Friendly service, usual quality.

Staff first class really enjoy your coffee today

Friendly staff, central location

good coffee and cakes, friendly staff and close to car parks

Friendly staff and regular. Always good to see in this sort of venue. Good staff training and team building makes it a good place to go.

Ordered 2 Mochas not too chocolaty. There was less chocolate in them but not much. They were hot though and the staff were friendly.

Nice and good as always.Quet place to have your coffy

Excelent quality but very slow service.

As always great coffee and fantastic service always with a smile

Lush coffee, tad busy, slow service, but this can't be helped with fresh coffee.

Not my first choice for coffee but it will do.

Very friendly staff and lovely tasting drinks and food

Lovely place to have a nice coffee plus very friendly staff and theres setting outside

Good selection of coffees (obviously) and cakes. Covid compliant. Staff very helpful.

Well organised covid wise, screens between you and the baristas and checkout. Sit down now available, great coffee ☕

Had a lovely coffee for 50p thank you costa

Very friendly & helpful staff always

Really quick service. So polite and friendly too!

Very polite and fast service, despite it being busy.

Excellent staff and service highly recommend

It was very good and good service

Really clean and social distancing protocol is being followed well. The black forest hot chocolate is also awesome 👌

Staff very friendly and trying to ensure Customers are using Track & Trace or leaving their details. They are very focused in clearing tables and sanitising between Customers. Doing everything they can to create a safe environment. Coffee does exactly what it says on the tin. Whether you like Costa coffee or not it is always the same.

Spiced cappuccino today was lovely and treated my wife to a skinny honeycomb one which she loved. Missed the honeycomb flat white, no longer on sale.

Staff were very friendly and it's a nice place to sit.

Excellent service. Staff are always friendly and remember our normal orders, depending how many of us are there. Great place to be able to meet family and relax

Staff really friendly, very helpful and clean. Relaxed and comfortable with good food and cakes. Even when leaving staff made sure we were happy, so definitely recommend to visit for a coffee or something else :)

Managed to find a time when the shop wasn't busy, must be popular here! The usual Costa fare and reasonable seating arrangements. Smiling helpful staff as well.

I'm a regular customer of Costa & this particular branch. Most of the time they have 2ppl minimum serving & making the drinks, only on rare occasions, do I find the waiting excessive. They're all friendly & courteous. 2x toilets available, 1 is disabled & baby changing.

Good & don't mind helping the disabled

I like costa, but they are slow, unorganized, and a Latte and cappuccino come out identical. Still better than Boswells

a year on and still baffled why it now takes 3 people to make a cup of coffee.

Standard Costa with a toilet located at the rear. This store can get extremely busy at times and hard to find a space to sit. In these periods they may only be one staff member making the drinks and you can be waiting in the queue for a while.

I visit this Costa occasionally, and very little has changed it seems. The guy in the queue was so hungry in waiting that he actually ate the cake before the drink had been made. Requested toast and marmalade, along with a drink, but the toast was out on the tray before my drink was made. The same occurred to the customer behind me. Surely, initiative would say that either the till assistant should assist making drinks before taking more orders, or delay making the toast. The other annoying repeated habit seems to be that the staff engage in long conversations with customers/friends at the drinks counter, again impacting on the queue. They all seem oblivious to how inappropriate this is.

Gingerbread Latte with Cream! Does it get any better? Nope! ⭐⭐⭐⭐⭐