Costa Coffee in Lincoln

Friendly and prompt service. A bit messy on a late Sat afternoon which perhaps is to be expected, but lovely and chatty staff.

£4.55 for medium kitkat hot chocolate Seat was stained, needed new cover. Service was friendly

It's a coffee house, the staff are always helpful. Wheelchairs and coffee don't mix well

£4.60 for a coffee. You couldn’t find that in central London

It's everything that's wrong with coffee culture in one place. It's mass produced, soulless and devoid of character. You may as well put the kettle on at home and invite your friends round. You genuinely look around and feel nothing but abject boredom. The staff try their best, but in all fairness, the tedium must rub off on them as well. There's more life in an old folks home, and more atmosphere too. Though the faint smell of death was there. Maybe I imagined that, I'm not sure.

Zero stars. Spent £17 on nothing

Love coming to Costa High street Lincoln, great coffee and great staff! Big shout out to Katie & Dylan! You’re both awesome at what you do.

Ordered a latte and got a hot milk no coffee in sight

The premises are a bit tired but the staff were very friendly and the flat white was nice. Very busy around lunchtime.

Don't get me wrong the service and products are great, prices could be better, and the shop needs more light, so dark and cramped inside,

Excellent Service!!! Great place to have breakfast!!!

Today is my birthday & I have just had the worst experience at the Lincoln UK High Street Store. Callum, one of the barista’s, just yelled at me pointing and shouting ‘scan it’ , repeatedly. And this is even though his colleague explained that he was already attending to me. I was thrown back with his first words, especially as the other barista who was attending to me had been extremely polite and helpful. He refused to calm down. By his second batch of words, I said to him that I did speak English, asked him why he was yelling & said I would report him & he scoffed. He has left me in tears, was extremely menacing & I have not experienced this form of aggression ever. This was definitely a racist attack - totally unprovoked behavior. I went back in to get his name. Callum.

One item was missing from the order and It was in the receipt.

Been having coffee at store for sometime Very disappointed Had half semi and half fat milk

recently visited the Costa location in Lincoln and overall had a positive experience, warranting a 4-star rating. The service was friendly, and the coffee, as always, lived up to the Costa reputation. The cozy ambiance of the place makes it a great spot to unwind. The variety of beverages and snacks is commendable, catering to different tastes. I particularly enjoyed the latte and the tempting array of pastries on display. However, the only drawback was the limited availability of seating during busy times. Finding a place to sit became a bit challenging, and it impacted the overall comfort of my visit. It would be great if the seating capacity could be increased or if there were more efficient ways to manage crowded periods. Despite this, the staff remained attentive, and the service was swift. The cleanliness of the premises was well-maintained, contributing to a pleasant atmosphere. In summary, Costa in Lincoln is a fantastic choice for a coffee break, but the seating situation during peak hours slightly affected my experience. I'd still recommend it for the excellent beverages and inviting ambiance, but be prepared for potential seating challenges during busy times.

Absolutely disgusting chairs to sit on all look like someone's urinated on them not nice!!!!

Great coffee but getting very expensive nearly £10 for 2 coffees absolutely ridiculous 😑 and the snacks is a absolute rip off you can get a whole pack of cakes for the price of 1 cake

Ridiculously late. It advised 25 mins and we have been waiting 1 hour and 40 mins

items missing but told no refund!

It was convenient to find a coffee shop that was still open after 5 pm in Lincoln. (This branch closes at 6 pm). 5 stars for our hot drinks, delicious, perfect temperature! 3 stars for service: we had to ask the staff twice about cleaning and wiping the table we wanted to sit at. At about 5:40 pm the staff started to clean the shop and move the furniture which didn't make us wanting to stay till 6 pm.

The store was busy, but the staff had smiles on their faces. The service was very helpful. Thank you to all staff concerned

Ordered a sandwich and coffee. Only got the coffee.

Great range of food and drinks and always hot and fresh.

terrible service. forgot parts of the order and the ones they did manage to actually make were burnt to a crisp.

Would just like to have a coffee without feeling I'm ruining the staffs day. Toilets are in a state and coffee wasn't hot as poured from a jug that had been out for a while. Wasn't even busy 🤷‍♂️

Decent lunch, finally got to spend my gift card, the staff were working hard to get everyone served and did a grand job.

Idk. All screens show maple hazel but the people say nothing is there. Might now want to advertise it nationally if you can't provide your shops with it..

Nice clean place the staff are friendly.

Good service friendly staff clean and tidy food is very nice

They got my order wrong, I ordered two coffee frappés and got two milky drinks with cream with no coffee in them. As I've got hydrocephalus, I need caffeinated drinks otherwise water builds up in my brain. Most disappointing.

There was a bag missing not sure if it was the store or the driver

Got everything and sauces too brilliant thank you x

Poor quality of mango frappes, trying couple times, every time I get it worst.

Venue lacks any local character - coffee ok - fbut there are better places in Lincoln to enjoy a cuppa

Honestly is the best coffee stop in Lincoln. Staff are consistently helpful and kind, especially Jodie who served me today with a great smile and bubbly attitude (:

Lovely staff and great food and drink choices 😋 cafe was clean and spacious

Fabulous food only down side Yorkshire's weren't crunchy..

No sandwich was delivered. Still got charged for it. Very disappointed.

I LOVE this Costa Coffee branch. The staff here are super friendly. Their customer service is just first class. Service is always done with a smile. I was served by one gentleman (who I believe was a new staff member) who had the most immaculate customer service ever. He was so cheery and as he collected my empty plates, he was so overjoyed and humbled that I enjoyed my food and coffee. The gentleman who served me had dark, short hair and dark stubble, he honestly was super sweet and friendly and I couldn't have asked for a more kinder soul. 🤍❤️☕️😁 All of the staff here are friendly and welcome you with a beaming smile. I always enjoy every visit here. Great coffee, great food, great staff. ☕️😁

We were there later in the day; was very quiet (at least it was before we arrived.. sorry ) Service was very quick: staff were friendly and pleasant. We only ordered drinks, so can't comment on food: but my coffee was delicious

Callum was the most friendly face, couldn't have asked for a kinder soul on a bad day. His small act of kindness warmed my heart and he was the most helpful person, suggesting pairings for drinks and syrups etc. - thank you Callum!

Myself and my friend had the most amazing experience here all thanks to the kind and handsome Callum! He was incredibly helpful with ordering and suggesting drinks pairings. We would come back again just for him!

This is the second time in about 6 weeks that I've turned up here and it's closed when it's supposed to be open! Can't rate it when I can't get inside to try it!

Good too good to go bag one of the workers was rizzing up my friend 10/10 friendliness

Ordered 2 drinks and they forgot 1?! How? £12.29 is proper expensive for 1 iced coffee ,terrible service

we went for coffee and cake. we were told, toilets closed., so only take outs.why stop letting in people when lots of places do not have toilets lots of people were walking away.

Delivered the toasties but not the two coffee. The whole reason you go to a coffee shop. Even the delivery drive joked that the delivery was small.

Always great service and the male manager is such a kind man. Toilets wasn’t in great condition when I went today though

Not a place I come to regularly but always good when I do

Good coffee, efficient service..........but couldn't provide soya milk despite the store only just opening for the day.

Ordered a chocolate Pastry and got a bakewell tart

The order was entirely wrong except from the chocolate twist lol.

I LOVE coming to this Costa shop, the staff always make me feel so welcome, and we always have a chat(if it’s quiet) which it usually is at 7am when I get there, a big shout out to Dylan and Callum who never fail to make me laugh.

It was really busy when I visited. Even so, the store was clean, the food and coffee was hot, and the atmosphere was good.

Always used Costa coffee machines but was a bit disappointed visiting this high street Costa store as the mug and spoon that my drink was served with weren't cleaned well at all; management definitely need to follow up and check their cleaning routine.

Latte good, service good, and now the coffee shop has had a make-over an attractive place to take a break. Well done Costa.

Brilliant service from staff, happy very polite. Ran by a great manager really good team happy customers 10/10

this branch always seems to be somewhat understaffed but the employees are always so corteous, friendly and helpful - the other day, i ordered a hot drink and an iced drink but, because they were severely understaffed, they had run out of ice and had no way to get any more at the time: the lad at the counter was so apologetic and gave me the one drink they could make on-the-house. i hope that person gets a raise :)

Yeah was very busy today, felt for the staff they did their best

Awful store visit today, staff friendly enough but too few of them and wait to place order & get drinks was much too long. Tables not cleared or cleaned, one of the two toilets out of order and hadn’t been serviced regularly, and dishwasher apparently not working either so all drinks served in takeaway cups rather than proper cups even when sitting in. Will not be back anytime soon!

3 times on the trot they have no ice😕. So Starbucks win again.

Lovely little spot in town. Only came here to write a review about the barista Callum. Came in with my brother and friend. He was very kind, friendly, and couldn’t have been more helpful. A total asset to the team, and a star employee. Thank you for brightening our day! :)

Ordered drinks as a treat when a friend came to visit as delivery time was 20-35 minutes. After 20 minutes it became clear it wouldn't be delivered in that time frame so I tried to cancel but there was no option to do so, it just kept sending me round in circles. I rand Costs telephone number but was told they weren't able to take any calls at present. I therefore had to wait. Drinks didn't arrive until over an hour after the order was placed and then turned up cold. I tried to complain on the app but the only options were "items were cold" and "item missing" which didn't cover my full complaint but I chose "items were cold" and submitted the complaint. Got an email back saying would credit me with £4 (less than half order value) and I could not respond. TERRIBLE CUSTOMER SERVICE AND WILL NOT ORDER FROM COSTA ON THE APP AGAIN, NOR WILL MY FRIEND WHO HAD TO DRINK HERS IN TWO MINUTES AS SHE HAD TO LEAVE. THE ONLY PLUS OF IT BEING COLD!

They did not deliver one of the items I paid for

We got our coffee but not our food. I'm diabetic and can now no longer afford to order any thing else to stop me going into a hypo. Not only have you screwed up our order but you've endangered my life!

over 40 mins late! no caramel sauce in my iced latte! and no straws wow 2 for 2 there costa congratulations on the absolute diabolical service - not using them again !!!!!!!

MISSING THE CHOCOLATE BROWNIE CAKE - !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! REFUND DUE

Found the staff very rude, was asking about coffee pods and was snapped at, won’t go there again

Forgot my shortbread bites and the toasties were cold :( Frappe was lovely though.

Excellent shop and staff are all awesome and friendly..very quick with the cleaning up after people have left and last but not least they make Excellent drinks 😀

Thanking Jodie for bringing us up-liftment in our day. Such a joy to be around lovely people like her who have genuine kindness in their hearts. Top service.

Not sure why but the window tables were stacked with chairs on top when we visited at 4pm despite the cafe being advertised as open til 6pm. Could understand if it was 1/2 hr from closing but felt like we were being hurried out.

Once again they’ve forgot to put my food into a paper bag. How are you going to continue in life if you can’t do the most simplest of things

Drinks were nice, made as requested. Slight problem with dialect, but all sorted in the end .

While the food that did come was great unfortunately my order was assembled inaccurately as I got a lemon muffin and bake well tart instead of my ordered white chocolate & raspberry muffin and lemon tart!

Missing a muffin, this seems to be a, common occurrence. Please check orders before sending them out.

Don't normally use this coffee shop(Nero normally) Had coffee and toastie only to see toasties reduced minutes later yet i was charged full price...could of said and offered me the same price.

Friendly staff, lovely atmosphere, clean and inviting

Good place for a lovely coffee ☕

Food was cold by the time it got to us

Coffee was nice. Service with a smile

Staff are very pleasant and helpful

Nice little Costa, service can be slow at times though

my favpurite coffee place ..nice staff

Wonderful service. Barista name Cher

Missing food - no chocolate twist

Not very clean. The lady got my order wrong twice, before getting in a mood and finally getting it right a third time (I only ordered a regular caramel latte, nothing special). Definitely need friendlier staff and better cleaning. I didn’t go in when it was very busy, so there’s no excuse for dirty toilets, empty plates and tissues all over the tables, etc.

Had a lovely hot latte with a sausage bap and a piece of Tiffin. Very nice in there not crowded

We both had the Vegan BBQ Chick'n Panini as we were keen to try the new offerings for Veganuary. The staff member on duty was friendly and welcoming taking our order and gave me an “enjoy” when she presented me with the tray of food and drink. The panini was tasty and the bread had a good texture but I thought the filling could have been more generous and there were hardly any roasted peppers. The coffee was up to the usual standard and the seating was comfortable.

My mother and I was meeting Mt sister and nephew for a day out and we met in Costa too start our day out together the service was very slow though I think

Excellent service , lovley coffee

The delivery driver was rude and unhelpful. He gave me false information about where he was waiting and was rude when he called me as he said “are you coming then or what?” when i was already waiting at the arranged pick up point

Great place to be well worth going to ave a drink i know its dear but well worth it i think

Excellent customer service. Took time with us even though it was closing time. Lovely atmosphere 👌

Really good, staff were really friendly.

Was quite busy, but a lot are at the moment. Very courteous staff. That should always be mentioned! 🙂

Nice place, to relax and enjoy good coffee

apart from the overpriced coffees the staff was actually alright for once. big shoutout to my man remy who provided excellent service. also wondering if he is single … 😳

Love the staff, lighting and drinks

Love the coffee and love it when its nice and quiet. Always go back for my Costa. Lol