Costa Coffee in Wakefield

Awful customer service. Girl with french was stroppy and lied about that she doesn t have a pen to write on cups. shouldnt be working there if you can t deal with busy environment.

Service station Costas are usually bad but the service here was fantastic - thorough and kind and patient when I was tired. Coffee as expected, bit pricey but that's service stations, fast order and fast delivery.

Ordered a kit kat frappe. Should of had a Free kit kat bunny as per sign, but was not given one. Went back to counter only to be told that the had sold out. I was given a single after eight mint instead. Very poor service.

To all coach/bus drivers, if you want to go to a services, get a coach drivers ticket, and then be accused of lying about having passengers at Costa Coffee in front of your passengers and random customers, like its anything to do with them, and stalked by a little, old, blonde staff member, this is the place to go, literally cost her own business over £30 a week I spend there on food as well as all the coach tickets

Very quick and friendly service from both members of staff at Costa today. 😁

Quick service happy to rinse my mug

Arrived last night at just after 9.30pm, to be told that they were closed but would be serving again in 15-20 minutes. So we sat down, waited as the two female staff played on their phones, took a cage of rubbish out, came back for the till drawer and came back a few minutes later, before hanging around logging the till back on. A male member of staff then took over. Half an hour later we were able to get a drink. Really not acceptable service in view of the premium price.

Great service and friendly staff.

Been in far worse Service Area franchises, but staff here are friendly, helpful & efficient; light and airy, well maintained; ample parking; prices? well, "are what they are" - no more to say really ...

Customer service here is dreadful. I asked about Friday cake deal, but I didn't qualify as I don't have the app. I then asked for a regular latte and hot chocolate, to only be charged for one drink, I asked was that for 2 drinks and was snapped at and she rolled her eyes at me. I was then charged for large drinks when I had asked for regulars. Rude and unhelpful, I just felt ripped off.

Just been to this costa and asked for a chocolate frappe to be rudely told it gets turned off at 8pm and no ice drinks at 10:45pm. Got a very much can’t be arsed attitude from staff member… went last week for the same drink and got served fine at 10:15pm

Closed at 10pm but are 24 hours? Nice

Trying to serve everyone with takeaway cups if you don't ask specifically, not impressed.

No vegan range in stock . But still showing on breakfast menu

Great customer service from Angela, who came to my need for a safety pin, as my blouse had come open! She went the extra mile and got me a coffee bean pin!!! Well done Angela!!! 👏

The staff are nice and try to help, but they is no provision for vegans. You don't have to advertise that it's vegan if you think that it would put customers off, but when asked, you could offer the vegan alternatives. Also the food tends to be of poor nutritional value, when people are traveling long distances nutrition is necessary. I only buy drinks here, my go too for fast food is firstly Pret a Manger, if one is available, then Greg's because they support me so I support them, then Burger King, because they do the most gorgeous vegan Burger.

Great coffee but Olivia needs to work on her customer service skills..

Staff are not trained to serve customers. Bad experience.

My first visit to Ferry Bridge Costa and I really enjoyed my short visit. I was greeted by a jovial, very tall gentleman (Kyle if I remember correctly) who made the most delectable mint hot chocolate🍫 Really brightened up my day and hope I drive by soon sometime

Lovely flat white & the clementine & cranberry loaf was excellent. Quick, efficient & friendly staff. Glad we stopped here!

Always seems a bit gloomy here, but the coffee is fine and the service good.

Stopped in for a coconut flat white today, it’s one of the nicest I’ve ever had! I work for Costa too so of course have expectations of how it should be and it was spot on! Both ladies who were serving seemed very friendly too ☺️

Good coffee as you would expect from a costa

Decent coffee but expensive snacks, especially if you eat in.

Weak coffee even with a double shot Pret is mich better

Good as usual just getting too expensive.

Variety of hot beverage options. Cold drinks also served. Fast friendly staff.

Outside tables are shockingly dirty. It is unfair to pay inflated prices and treated like this as a costumer

Chose this service station specifically because it had a Costa. Very clean and tidy. Staff were very chatty and friendly and the coffee was lovely too.

Staff were more interested in their phones than serving

Ordinary Costa in a small and slightly old fashioned services. Reasonable place to stop on the A1.

Not bad but baristas are a little slow and not slick like other costa joints.

coffee and toilets, need anything else?

Bend over and let big bubba have his wicked way. Be prepared to sell your sister to a man with a camel, a tent and a private 747, if you want a coffee and a danish.

Nice toastie and coffee after a 4 hour drive