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4.0

Based on 204 opinions finded in 1 websites

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Nº 231 in 433 in Gloucester

CUSTOMERS TALK ABOUT DISHES WITH..coffeemocha
Score
OpinionsNoteGoogle2044.0

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Just cannot for life of me understand why so expensive and slack service every table had dirty crockery on yet 4 staff so slack unwelcoming at such premia tariff.!

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Andy Martin . 2024-10-01

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Great service & food & coffee to die for..Will be going back soon!

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Paul Silvester . 2024-09-25

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VERY expensive (£3.30 for a medium americano and up to £5+ for a sandwich). As usual hospital rip off for patients and visitors

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Jim Verrechia . 2024-09-12

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Every time when I visit, the service is very professional, and the quality of food is excellent. They do not need stars. They are above.

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Daniela Claudia Burducea . 2024-06-19

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An oasis of calm and coffee ☕ in the middle of Gloucester Royal.

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Don Burgess . 2024-05-27

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Arrived 18 35 ordered a toasties and crisps, told to eat outside at the Age UK designated seating as floor was wet. Incredibly rude staff member, supervisor, who covered her name tag while I was talking to her, and refused to tell me her name. Terrible, rude service.

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Valerie Foulsham . 2024-05-22

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If I could give no stars, I would! I was visiting a relative in hospital and thought I’d grab a couple of coffees, upon arriving at the Costa, it was really quite busy so we decided to order on the touch screen and wait to collect. There was no option for a mocha, so I ordered the next best thing and went for the mocha cortado - I assumed that a regular mocha wasn’t available so went for the closest thing. When our order was being prepared, I was advised by the barista that a mocha cortado was a small drink and wanted to know whether I wanted this or a regular mocha, I replied that I wanted the regular mocha but couldn’t see it on the menu, hence why I ordered this. I was met with a great deal of attitude from said barista - she said ‘if that’s what you wanted, you should’ve ordered it in the first place’ I then advised that the regular mocha wasn’t an option on the touch screen but again, I had a snarky reply in the form of ‘well, other customers haven’t had a problem with it’ and then she had the audacity to roll her eyes at me. I made a point of double checking the touch screen menu and as I said previously, it wasn’t an option and it wasn’t on the menu. Her attitude was disgusting and continued to argue with me to the point that I had to leave the cafe as it was upsetting. I was in hospital visiting a really poorly relative and felt that she could at least have a bit of compassion but no, I was only met with a vile attitude! She spoke to the previous customers in the same way. She should work in a different establishment if she can’t handle the stress of a cafe being busy. It’s disgusting.

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Jade Sollars . 2024-04-06

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Excellent hard working staff, who manage a variety of demands with professionalism.

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John Taylor . 2024-04-03

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This Costa outlet is excessively priced and operated by personnel who are not particularly efficient or welcoming.

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Dan Cross . 2024-03-11

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Que bit long at time . But got our refreshments in the end just before our hospital appointment.

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Mary Saunders . 2024-03-03

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Over priced due to being a franchise... Close down all their machines early so wouldn't recommend going near end of shift and staff won't do simple requests for people who have just came out of surgery..... COSTA NEEDS TO PULL THIS FRANCHISE!!!

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Rickie McCullough-Hyett-Brooks . 2024-02-10

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Can not believe the price increase. Service always really slow, queuing for ages.

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Emma . 2024-01-31

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Interesting lady with red hair

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Michael Hughes . 2024-01-13

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Shocked to see disposable cups are the norm. I can't believe a company the size of Costa can't find a better solution.

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Tania Chomicz . 2024-01-11

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Always busy....due to location..

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Nigel Walsh . 2023-12-15

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This Costa is in newer entrance of Gloucester hospital, and only cafe bar main hospital resturant so has monopoly on customers requiring a coffee and snack. I arrived at 17.30 and staff appeared to be clearing up despite being open till 19.00. Dark atmosphere and very small selection of cakes toasties. Almost bare. Coffee and food served in takeaway boxes. Staff more interested in talking to each other and having a laugh than customer care. As coffee in takeaway cup cream flat and sunk..gingerbread man on top of cup not fresh. Mexican toastie greasey Disappointing that relatives visiting can't have a nice space to relax and have to suffer immature staff.

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Mark Buet . 2023-11-01

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Great staff. Great coffee plus a very clean sitting area.

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Jason Taylor . 2023-10-08

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Gave a 4 star as I really don't have food here but I do have a nice latte while I wait for my time of my appointment well worth the wait

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Jackie Bull . 2023-10-01

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Quick friendly service pleasant sitting

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Russell Harding . 2023-08-11

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Very slow service. Awful Pain au raisin but good coffee as usual.

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Susan . 2023-07-25

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Quick service, good hot drink with a nice ambience.

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Lesley Thompson . 2023-07-25

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One of the best Costas I've been to. Friendly efficient staff. Comfortable seats and nice decor. Good place to relax after undergoing outpatient treatment or tests.

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Ian Lindsay . 2023-07-11

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Staff friendly but rushed off their feet at busy times. It was lovely to sit there in the hospital in a nice tranquil room... Will visit again if I am at the hospital again... Thank you...

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Brenda Mary Finney . 2023-06-18

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It's a Costa inside a busy hospital serving drinks and refreshments. Be prepared for a wait for your order, but good quality.

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Peter Tanner . 2023-06-13

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Courteous prompt service with a smile ☺️

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Nic . 2023-06-12

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As a disabled person, I would like to say a big "Thank you" to the Staff, there for bringing my coffee and sandwich to me, as I had my 4 wheeler seated trolley with me, and they were exceptionally full of customer's and very busy. This is not the first time, that they have helped me. Well done!

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Keith Bedford . 2023-05-15

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Our regular haunt, staff are the reason. They recognise my son and grandson and go the extra mile time and time again....will be back soon

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Neal C . 2023-05-01

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Dreadful. Waited in qué for ages. One staff doing hot drinks, one serving and doing sandwiches etc and another seemed to be doing very little. Left without being served. Won't be using again.

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Mark Havers . 2023-04-04

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Slow service and the worst coffee we have ever had. Also totally overpriced. Would give -5 if I could.

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Angela Luke . 2023-03-23

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Too much chit-chat between the staff, resulting in large queues waiting for their orders.

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Heather Rheeder . 2023-03-22

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Awful beyond words. Service was incredibly slow and the coffee was awful

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Daniel Healey . 2023-03-03

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25 min to get a coffee. Two people serving! Inside a busy hospital 🤯

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Carl Hall . 2023-02-28

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I'll start this by pointing out the fact this Costa is in a Hospital. So the staff there should have additional training in compassion, as if someone is in a hospital the chances are they're already having a bit of a traumatic time. During my 5 day stay at the Gloucester Hospital I visited the Costa twice. Literally two of the worst café experiences I've encountered anywhere. First trip. Ordered Chia Latte and Almond Croissant. Took one bite of the croissant and it was completely stale. I politely requested another croissant and the response was, "it should be fine, they're fresh this morning". The girl reluctantly gave me another croissant and that was just as stale. I asked for a refund, only to be told again that the croissants are fine as they're fresh today. Basically hinting that I was just being fussy. I finally left with my refund, took a sip of my Chia Latte and that went straight in the bin as it literally tasted like Peppered Milk. Second trip: Thought I'd give them the benefit of the doubt, this time I ordered the breakfast deal of a Mocha with a Sausage bap and a slice of cake. Credit where its due, the Mocha was lovely - no issue there. Went to eat my sausage bap only to discover they'd given me a bacon one. Being too tired and in a rush I let the mix up slide and ate the bacon bap - average at best. Took my slice of cake up to eat on the ward, took one bite and couldn't believe it - completely stale again! Literally rock hard. Went down to ask for a refund (feeling fuming but staying polite) You've probably already guessed the next bit...."the cake should be fine, it is fresh this morning". I asked the girl at the till to actually touch the cake and she confirmed it definitely felt stale but maintained that it was fresh. Yet another reluctant refund. The staff couldn't have cared less about my experience on both days and for such a big named café the quality was absolutely appalling. I can only assume that who ever manages the branch does not have the highest standards.....oh wait! There was no manager there to speak to. None of the staff on duty even knew how to action a refund and had to call the manager to find out how (is it even legal to have an establishment open without a manager or acting manager on site?) I hate to leave a negative review but the Costa Cafe in the Gloucester Hospital truly deserves its one star.

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Adam Le Grand . 2023-02-28

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Always good service and good food

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Dave Virgo . 2023-02-21

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Absolutely awful. The ice tea was warm and frankly totally tasteless. Took ages to make and was dreadful when got. Complete and utter waste of money

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Jo Fraser Townsend . 2023-02-09

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Good clean coffee hot good service 👌

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Paul Harris . 2023-02-07

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Good selection of food available and staff very polite, comfortable seating area.

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Nicholas Andrzejuk . 2023-01-10

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The usual quick and efficient service expected from a Costa.

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Nick Parsons . 2023-01-08

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The staff are very polite and friendly, the drinks are great and the food is good too.

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David Clark . 2022-12-24

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Good coffee and extremely helpful and friendly staff. Making every effort to help customers. Great to see people with a smile having time for others

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Paul Higgins . 2022-12-10

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Staff working incredibly hard, but very friendly, could do with wider range of cakes etc.

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Peter H. James . 2022-12-07

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My go to coffee shop, fresh food and coffee What else is there?

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Iqbal Hashmat . 2022-12-05

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Always a pleasure to get a coffee form this place, staff very friendly.

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Andy Watson . 2022-12-02

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Enjoyed a decaffe, oatmeal cappuccino. It was lovely

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A P . 2022-11-18

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Lovely food but more meal varieties would be great.

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Beeb . 2022-10-25

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Staff unsure how to make basic drinks off the menu board, stood behind counter chatting and no urgency to clear the long queue id waited in. Drink made incorrectly and inedible, didnt bother going back to change as i could see they wouldn't care.

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Zoe Nutman . 2022-07-24

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Not sure how this place scores so high! The glacial staff re-write the definition of slow service. To fair they need at least three staff on not two. However the service was so slow that before I even got my hot chocolate the word hot no longer applied. Well that was disappointing….

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Ratljost . 2022-06-29

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Coffee was very nice, just what you would expect

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roger bruton . 2022-04-26

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Very busy but the ladies were very cheerful and helpful. They are a credit to the company.

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Jon Ingram . 2022-04-22

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Nice friendly staff and lovely food.

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Josie Dutton . 2022-04-08

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Slow service, expensive, huge queues and don't stamp cards! Too many Lights, they are overpowering..

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Madeline Sunderland . 2022-04-06

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Very busy location. Excellent coffee & service

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Pat Morgan . 2022-04-01

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Great space to get a drink and have a nice sit down, coffee is good, food is alright, overall it's an alright place to go if you want a nice coffee when you're out

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Alie . 2022-04-01

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Costa, Coffee at Gloucester Royal Hospital, better than Costa Cricklade st Cirencester, venue clean and tidy

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mary sollis . 2022-03-20

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Very busy and long waits, but considering it's in the hospital you kinda gotta expect that. Nice drinks though and good choice of food

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Paul H . 2022-03-09

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Staff really quick with orders. They were really polite and Happy. The drinks are lush

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Sydney Staff-Davis . 2022-02-23

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Great to grab a quick drink or bite to eat, while at the hospital. Always friendly and very helpful

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Shannie Louise . 2022-02-09

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This coffee shop is a well run cafe with well trained staff who clearly enjoy their job. Well done to all.

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GRAHAM LINT . 2021-10-05

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Great coffee as you'd expect from Costa.

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elaine moran . 2021-08-18

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Need more staff only two serving ! Really long queue.

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Mike Cox . 2021-07-30

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Lovely caramel frostini whilst waiting for my Mum

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Barbara Davis . 2021-07-23

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Staff are nice. Nice spaced out seating always clean.

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miss bet . 2021-07-19

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Lovely staff. Service with a smile. Couldn't find fault at all.

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Maz Maszlag . 2021-07-12

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Brilliant, efficient, cheery service. Thank you

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Paul Brocklehurst . 2021-07-09

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Lovely staff and good customer service

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karla Campbell . 2021-07-07

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Good coffee, friendly staff. Always very long ques.

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Chris Kasbia . 2021-06-29

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Lovely decaf Mocha served by Lovely staff.

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Lynn Golding . 2021-06-28

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Just like any other Costa. But do like the cakes

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Winter . 2021-06-09

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Always friendly with good service and very enjoyable

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Elizabeth Woodd . 2021-06-06

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Great friendly service and a very quick turnaround.

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Malcolm Davis . 2021-06-04

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Tables are well spaced out. Lovely staff, pleadent experience.

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Fay Parker . 2021-05-30

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A place to wait if you're waiting to hear how anyone at the hospital is doing like my Grandson

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David Darkes . 2021-05-19

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Why are different from every other chain in the franchise. Not doing the daily deals had a Mocha just tasted bitter and that's not the 1st time something not right with there operation an d I don't mean covid restrictions I avoid now rather go anywhere else for coffee than hospitial Costa

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Gordon McGaugie . 2021-05-14

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Quick service, great skinny latte. Not too hot stayed warm for a good while.

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Sharon Clark . 2021-04-27

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Visited the coffee shop inside Glos Royal Hospital. Following very strict Covid-19 regulations, which is very reassuring. Only one person per table unless a carer etc is accompanying. Coffee (mocha) was lovely as usual, was naughty and had a biscuit too.... so good 👍

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Lisa Pryce . 2021-04-20

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Clean great Manageress ....Worked very very hard during lockdown as this Costa was allowed to stay open brilliant for The Staff and patients that still had appointments to go to

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Jennifer Jones . 2021-04-16

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Great, covid safe and nice to get Costa at work!

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Richard Cockburn . 2021-03-30

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Lovely cappuccino, warm and smooth.

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Neville Southgate . 2021-02-09

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Nice to be able to sit down and have a coffeexand muffin - albeit had to go to hospital for it was 😁

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Paul Bennell . 2021-02-07

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Loved it. Staff very friendly. Can get busy, but fine at 08.00 !

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Chris Burrow . 2021-02-01

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Fantastic service, considering all the COVID-19 restrictions the staff are fantastic, very polite and following all guidelines

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Catherine Radford . 2021-01-08

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Quick and friendly service. good drink

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Russell Harding . 2020-12-02

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Friendly staff, usual Costa Coffee fare. Would have given 5* if it wasnt for the speed of service.

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allan james . 2020-03-18

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Want a quick coffee? DON'T COME HERE. To say I waited is a understatement, the staff were do slow, were they roasting each coffee bean ? I decided to go next door,get a drink, then drink it in the Costa lounge, which is comfy. Is more training/ staff needed, really REALLY slow. As this is in a hospital, I would think speed was of the essence, as waiting for a coffee, a lady may give birth before being served

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Evans Hellforsure . 2020-02-19

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Amazing staff who might not be doctors or nurses but they can most certainly make someone feel a bit better 😊 Great job guys! You're all stars🌟

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Patricia Lee . 2020-02-12

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Extremely slow service, even tho barrister is in training, is very friendly and polite, appears to need a bit more support from the other staff who seem quite off

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Katie Barnfield . 2019-09-08

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Definitely the worst Costa coffee shop I have ever been in. The attitude of the barrista was awful - curt, rude, no smile, no please or thank you. One to avoid - St Oswalds Park, Gloucester.

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Denis Hayward . 2019-07-27

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Very helpful and polite staff even at this busy time.

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Linda Turner . 2019-06-10

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I absolutely adore Costa coffee

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Lorraine Brown . 2019-05-16

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Only grabbed a takeaway coffee but was a quick pleasant experience.

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Matt Wilson . 2019-04-04

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Behind the counter staff were amazing in such a busy environment. The senior staff....a disgrace....

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Tracey Swift . 2019-03-21

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Sometimes great sometimes poor. Probably needs another staff member or two.

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Adrian Flewitt . 2019-02-13

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Coffee and food is great but queue is often very long

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Beck Etherton . 2019-02-08

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Coffee is as you would expect, but with the high staff level, one would have expected quicker service. Dissapointing from such a high profile company. What a way to spend your precious lunchbreak, queueing in Costa.

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Frederick Philpot . 2019-01-04

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Ok service could be more effective

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Matthew Greathead . 2018-11-05

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Great service but always very long queues

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Becki . 2018-08-02

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Rude. Unprofessional. Sadly they have a monopoly. Avoid!

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Barry M . 2018-04-19

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Very comfortable coffee shop. Clean, well stocked and staff very friendly - even carried tray to table for me

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Mrs P Davis . 2017-08-14

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Went to get a coffee today at half 5,internet says the store would be open until 6,and it was closed.........

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Rebecca Pritchard . 2016-10-08

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