Costa Coffee in Mid Sussex

Waited for almost 20 minutes for our drinks on a Sunday, staff couldn’t be any slower… uninterested, prioritising customers who are after us. 3 staff on and honestly just ridiculously slow. I would leave no stars if I could given the cost of it all.

Just drinks only, expensive but nice coffee

Excellent staff. Good food. Expensive

Smart and clean. Coffee decent, and best caramel shortbread I’ve ever had. It’s not cheap, but worth it.

Slightly slower service than I would have preferred but otherwise excellent. The new decor is very attractive

Visited on new years day and was pleasantly surprised with the stock levels, the building and furniture could do with some renovations but overall good experience

Nice flat white. Wife loved the hot chocolate. Cakes were good, almond and raspberry slice and a lemon tart. 👍

No staff was around. I waited for about 5-10 mins for someone to turn up but no one did so I just left.

Quick service and great coffee also staff are always trying to tidy tables resdy for customers

A long overdue transformation of a once dark and uninviting space. A plea to the staff - please work hard to keep this interior clean.

Slowest service ever, had to leave it was so slow!!! All the free tables were covered in used mugs and food wrappers. Very understaffed if service is going to be so slow. Took my business elsewhere.

Nice store but it gets busy here and tables are never cleared so there’s not anywhere clean to sit once you have got your food and drinks. The disabled toilet should be locked under radar key but is left open for anyone to use - no wonder it’s absolutely rank and smelly. Went today and used the disabled toilet to find the pull cord for emergency use tied up - this isn’t acceptable it should be hanging free incase someone like me with a disability fell or needed emergency assistance. The queue is out the door and they just don’t have the staff to cope here.

Nice day yesterday to sit outside but staff did a very slow job in serving

Didn't order food hence the 3 stars for it. The gentleman who served me went above and beyond. So helpful and friendly!

I visited this Costa at 5:45pm on Saturday, the door was open and customers were sat inside so I believed the shop was open and still serving drinks. The advertised closing time on the door said 7pm. I stood in front of two male staff members at the counter who completely ignored me after looking at me several times, one continuing to just put a tray away in the back room, clearly more important than serving a customer or even acknowledging me. In the end just decided to leave and take my business across the road to caffè nero because I couldn’t be bothered with the terrible customer service. Won’t be in Costa again!

My wife was not impressed when she asked for a frappe, and was told we're out of stock!?! Gone to (tea) pot!

Understaffed. Tables not cleared. No spoons available.

Искам да кажа че напоследък като си поръчам кафе забелязвам че с мръсен парцал чистят и барплота и дето приготвят млякото да заври,металната част.Аз ги предупредих че това не е хубаво и с тоя парцал пълен с бактерии и мрасотия да заразят клиентите но те продължават.И не се чисти по масите и не се махнат мръсните чаши.Никаква чистота, голяма мрасотия в ощарб на клиентите.

Love Costa coffee, it was great as usual. Their sandwiches are a bit uninspiring. VERY unusually the place was nearly empty at lunch time, hmmmm. So little atmosphere. Decor starting to look a little tired.

Tables needed to be asked to be cleared. Overall okay

Ordered 2 drinks and a snack which took far longer than they should have, while waiting I noticed several things which were just poor for a Sunday, such as the shop being very dirty and the staff being incompetent. For example, during my wait, I heard the server say to another customer "you cannot have a teapot for your drink, as we can't wash any up because we are understaffed". This was ridiculous as there were only 4 people in the queue at that time. Any competent team could have washed up the teapots etc, and cleaned while the other did drinks. Another thing I noticed was the attitude of the gentleman named Luke, who was making the drinks, swearing under his breath and complaining it didn't feel like a Sunday after another customer returned their food after saying it tasted sour and out of date. The icing on this cake being the drinks were of poor quality after waiting for 15 mins for them. Cannot recommend, I would advise any of the independent shops in this area as a better alternative.

Ordered costa on deliveroo when it arrived and I had taken of the plastic seal there was only half a cup of coffee.

Have problem with their Internet connection, so could not have my free coffee this morning

Compared to some Costa outlets this one is quick, efficient and friendly.

What a miserable experience..rude and grumpy staff,after waiting to even attract their attention they were so rude we walked out without even ordering..grim atmosphere and dirty tables..never go there again

Fantastic staff. Polite , caring and friendly. Best Costa coffee shop in E. Sussex.

Usually very busy on weekends, so have to queue up for a while. But in general friendly service and shelves always full with the food.

The coffee is perfect and my partner just loves their Sicilian Lemon Muffins. The atmosphere is very relaxing. Good break before continuing shopping

Always looks a bit untidy and unloved. Not sure what it is but just feels a bit scruffy

Quite dirty in comparison to other Costas. The staff got our order wrong and after we politely pointed out that it was the wrong drink we were told “you’ll just have to take that one” and given a sarcastic “thank you” very rude staff who clearly haven't been taught about providing good quality customer service. I won’t visit again.

Poor service. The staff doesn't actually know what's on the menu so I always have to point (to the menu behind them). They always get my order wrong and it's just become unpleasant to visit unfortunately. Took my mother in law out for a coffee and we ended up with just one coffee, because the staff that asked me twice what I wanted didn't realise that two people would drink two coffees. "You want two... you have to pay for that.". Well I did, you just didn't give me two... get some training. And please repeat the order back to the customer.

Staff need training. And hearing aid. They never get my order right and can't answer basic questions

Nice quiet cafe and I was able to be served with out waiting.

Lovely staff and typical Costa with all the best choices!

Dishwasher was broken, so no chance to get a proper cuppa... A bit tatty designed and full of screaming babies.

unattentve staff , poor old lady just wanted a chat while waiting and was unnecessarily ignored 😢

Shocked to realize that for a fraction of the price I can get a better coffee at Gregg's. Who knew

Small latte one sugar everyday quick service very nice coffee

Great service and a lovely peaceful vibe to the place. Plenty of seating too along with wide doors for pushchairs etc

I love caramel latte from Costa, taste is different 😊

quick service covid safe staff ok... didn't interact. coffee hot 👍

Not my usual coffee house. But staff are always super friendly. I’m not sure staffs name; a Filipino chap serves us every time and is always super hospitable and polite.

Weak coffee. Tastes like water.

Nice atmosphere, clean and lovely staff.

Want in for my large coffee which is always good but disappointed again that they never have any muffin or pastries for my breakfast.

Lovely fajita wrap, made me feel less ill. Bit slow on the cleaning so had to dock a star.

A bit of a queue but not too long to be served.

I need to cut my cake but nife was dirty

Good coffe nice ambient.lovely place

below average service, no one being served and when my drink was ready called it out loud like there was a massive que 😂

Nice place can get busy so be prepared to wait for a seat.

I only used the loo. They were usable if you hover. Dryer was minging.

Good choice of snacks including vegan and quality coffees.

Go to coffee republic over the road is my advise!! Long wait at least 15mins, terrible americano complete with film of grease on top....

Not the best hot chocolate I have had.

Cup was dirty had to ask for drink to be remade

One of the nicer one's... it's a coffee cafe !!!.

Toilets dirty. Too many people on counter not enough on clearing tables . Needs to be more organised

Bog standard coffee shop that offers little different to make you return

Regular visitors as its local and friendly staff

Good coffee and a reasonable choice of cakes

Good on Sunday morning as not too busy.

Empty, just they way I like it.

Good and roomy Costa, the aircon is great in this hot weather

Friendly staff and good coffee.

Comfortable coffee shop. Can get noisy.

Friendly staff and great place for a snack . Reasonable prices

Visited today and was amazed at the appalling state of the tables. There were numerous tables in dire need of clearing and cleaning. The outside of the cafe was littered with rubbish that was blowing into the street. Place looked dirty

Food and coffee is nice but one of the staff members is so miserable everytime I visit, its put me off this Costa store

Very welcoming employees, and the best hot chocolate in town!

Had a yummy vegan biscuit here.

Coffee was good ..friendly staff

Popped in for a coffee around 5.50pm... The store closes at 7pm. Pretty disappointed when one of the staff was moping the floor around the half a dozen customers. Pretty much the best way of them saying.... You aren't wanted here now, we want to go home.

Not good value for money and in my view quality of products has gone down

Nice newly refurbished Costa. Quick service

This is a lovely place to go for a relaxing coffee or tea

Very busy as usual but they always deal well with the pressure and have quick service

Nice place to sit and chat. Good service. A good plus two Loo's.

Could do with a referb.... And deep clean. Also staff who want to work there....

Cozy atmosphere n great coffee and snacks...dope

Nice place for a coffee but my toastie was over done and was £4.00

Perfect and manager is great and always has time to make you welcome

I didn't like the caramel frostino, Starbucks is better

Lovely time relaxing with family on one of their sofas after shopping in haywards heath

Good Costa. Has exactly all the things you would expect when you visit a Costa. The staff were friendly and helpful. The drink were made fresh and hot and the food brought to our table

Manager is rude, miserable and unhappy. I will not go back there again.

It's a Costa same as all others just different scenery. Staff as indifferent as all Costas. Coffee good though.

It's a coffee shop what more can you say lol

Really nice but never ever have any plain croissants!!!! Please can you get more!!!

Usual Costa fare in a nice little cafe.

Bardzo ciepła atmosfera i wyborna kawa.

Products ok but not very friendly. Clean in Costa and in toilets.

Great, opened late day I went but great coffee in the end

Costa pay their taxes to the UK Government - boycott Nero's!

Always a friendly and welcoming atmosphere.

Okay. Tables very close. Used crockery not cleared quickly - usual understaffing, low wage baristas who are overworked. A general complaint with all of the major high street, coffee shop chains in my view. Gluten free food/snacks tend to be the ubiquitous brownie, coconut square or mini iced cake in a plastic wrap and NEVER the desireable cakes from the glass covered cake stand. Another cafe where coeliacs are definitely. 2nd class citizens. I mainly go for the mango cooler and the occasional capacino but with recent exposures about baristas non-hand washing after loo use I'm dubious!

Love this place can't keep away!

Standard Costa coffee fare. Fairly tatty and no outside other than a couple of tables on a busy pavement.

Generally second choice, but it's ok

It's a Costa, not great but not bad either. Always very busy but when it's less busy staff make an effort to be friendly so thank you to them for that