Costa Coffee in Blaby

I'm sad to say that when approaching the till, the staff member was absolutely clueless on the breakfast offers when we asked questions on it. Not only that, they looked like they didn't even care or give a damn whether we stayed or went. The impatient look on their faces said it all. It's not good. Really not good. The whole principle of service is to make customers feel welcomed (whether they want to pay for something or not). But clearly, the priority for staff was to just work and go home. I ask that the business looks into this thoroughly and employ those that need wish to be a part of your journey.

This is to express my thoughts about the customer service.The cashier should be more aware about the requirements. When the customer requests “ regular coffee” , they should not get the payment and make the customer uncomfortable and serve “ medium sized coffee instead of serving a small cup of coffee “. It’s kind of unawareness.

Polite staff and I was told my drink would be brought over to me to save time which I thought was kind given they seemed busy. After some time, I saw my drink waiting on the counter and came over asking if it was mine and ready because I had been waiting for it. Short blonde with an attitude which was unnecessary said dismissively 'yeah well we did call you a couple of times' as she is turning away. Very rude and uncalled for, you aren't the only one with a demanding job so if you're stressed take a break rather than take it out on your customers thanks.

Prefer Soho for price, quality and atmosphere

Have the AC on when its freezing outside. All the customers inside asked if they wouldnt mind turning it down and the staff refused. The one at next is a much better atmosphere.

Always missing items. This has happened twice now with missing food and only recieving the drink. If the food is unavailable staff need to use customer care skills and ring up to suggest an alternative to compleate order. Its not hard!

I ordered a delivery and only my coffees turned up, never received my food

Same old ,staff not bad, could do with a clean though

Great Costa clean and very fast service couldn't buy a chai latte as they were out of teas.

What is the point to have opening time 8 am if the rude and lazy employees will tell us to wait 10 minutes more ? Poor management and quality on one hand, expensive on the other

It's very over priced for their products and it's not all it's cracked up to be.

Server at till was just tired it seems and table were a joke,all needed wiping and we're not dissapointing trip overall

Good larger Costa in shopping centre

Great coffee from great brand. Good service from the team and plenty of space and tables to relax and work on laptop.

Clean modern coffee shop serving an extensive range of drinks and food. The staff were friendly and efficient and helpful

Shocking service. Staff have an appalling attitude that unfortunately they wore written all over their face .

Was in on a Saturday around 6.30pm and the outside area had been shut and half the coffee shop was closed including the toilets. They are meant to be open until 8pm So why are they half closed now?

Lovely relaxing coffee house with lots of choice. It was hot and served with a smile so what's not to like.

Drinks - frostino and ice whipped choco latte, poor, watery, ice choc latte was not good, no taste very bland, no chocolate taste coffe hardly taste at all big thumbs down

Don't know what Costa has done to its coffee but everyone I've visited recently has delivered a very bitter coffee that I haven't been able to drink!? Always loved Costa up to this point . I won't be in a hurry to have another. What's happened??

A fairly new trend of one person taking up a table for four whilst sitting with a laptop, mobile phone, notebook and empty coffee cup. Amazed that Costa allows free 'office' space at the expense of genuine customers. Will use other cafes in future.

Friendly staff and great location, coffee is delicious and up to the high Costa standards.

Staff were great, lovely cup of coffee, it was near the end of the day and the Slice of cake was dried out and so tasted stale, so that's why it's marked down

Great Costa Good quality food. I'm a regular as I live my Chai Lattes

Plenty of seating, relaxed atmosphere

Sometimes the food items sell out very quickly, but I generally enjoy coming here since the food and drinks are nice. Also it tends to be less crowded than the other food places.

The lady who served us was lovely, cant say that about the guy who looked like marlon from emmerdale, complaining about having to put cream on latte's, two young girls on phones behind counter, coffee and hot chocolates were spot on as usual but staff need to be told about their standards behind the counter.

As always lovely slice of cake lovely coffee

.Bad customer service. Went to leicester fosse park Costa today. The Barista was serving and there was a que of 2 people waiting .. There was another Barista, I believe that may have been the manager, he was stood at the end of the counter with a young lady. I Imoved over and thought I would politely ask him if they had costas brand of porridge in stock. As uiur own brand is better than the marks and spenders brand that you stock. The youn lady quickly replied as she was stood talking to what I thi k was the manager., who I woulddescribe as a nice man. This is because I normally go to that particular Costa in fosse park leicester.The a coffee shop in the food court. The young lady was quick to reply. All the porridge are out there.I then asked the chap stood with her; The question is , Do you ha e your own brand porridge in stock. She smirked . Whilst he shook his head from side to side a d said no. So , your staff reply without listening to the question. The young lady definately needs training on customer service. As this reflects on Your brand and Company. Was very offended. This is why I took Time to write this review. POOR CUSTOMER SERVICE

Such nice staff, so friendly and helpful :) Clean and efficient service even though I went when it was busy! Thanks to Dan and Josh

I have never seen Costa Fosse park food court open until 8pm we visit the park regularly for a coffee in the evening and each time we end up going to an alternative cafe as the shop is always closed at 6/7pm. If on the rare occasion it is open they never have the stock to make the drinks… so we have gave up. I would recommend Starbucks instead!

Dan was on Til . He don’t want to serve in cup he want to serve in take away cups which change the taste of coffee. I paid everything after they refused to serve in cup and refund . Reason was they are only two people at coffee and there was just 2 people on table and another was me . It was better if they close it

Coffee good and nice clean tables.

I had a ruined experience by a member of staff yesterday. Over a porridge. First the porridge was just powder and I had to go back. Then after a tiny bit of hot water was put in the porridge didn't thicken at all. When questioning this I was told " that's how it is. That's why no one buys them" A few minutes later when the same member of staff was clearing a table he noticed I hadn't touched it and said "do you want your money back" I said I'd prefer a new one. He seemed affended and changed his tone saying " there's nothing wrong with the water, we use it for other things and there ok" at this moment. From my embarrassment I just left.

I’m not sure what is wrong with some of the staff i. Thos branch. When you look at their faces they don’t seem happy. You can hardly see a smile on their faces. Makes me feel like they aren’t happy with their job or they’re underpaid. But certainly don’t like to spend money on a coffee shop where the staff looks miserable. They even gave me a smaller sized coffee and denied that they didn’t. I had to show them my cup and my order to finally convince them.

I enjoyed it more when it was owned by Whitbread....

Good choice of hot drinks and snacks. A little loud, but it was the school holidays.

Lovely staff especially Jacob, very friendly very efficient. Coffee was excellent and although the shop was very busy it was clean and well run.

Excellent service and good food

They took drinks order incorrectly but exchanged with no quibbles so no complaints here.

Love Costa over all other coffee chains. Just my preference. I'm not a fan of the flavoured lattes this year, but again, it's just my preference. I'm glad they brought back black forest hot chocolate. I love their iced lattes. 🧊 The Costa at Fosse is always well maintained and has good service, but this time, I found the toilet I'm a mess. Notified them, and they politely said they would sort it.

There are very welcome service , pretty place, good food with good price

Ordered a tea and a hot chocolate. First was stood waiting to be served and three members of staff failed to acknowledge me and I was the only one waiting to be served. After 5 minutes I asked if I could be served. Tea was really weak, more water and milk than tea. Hot chocolate was hot milk and contained very little chocolate.

Time I went they were only serving takeaway drinks but having said that I enjoyed it

Costa Beaumont Leys Leicester makes a really lovely coffee! Staff-wise Diana is very efficient and makes excellent coffee!

Good place to enjoy a nice cup of tea,coffee, something sweet or a sandwich. I went on a Saturday and the food shelves were quite empty around 5:00pm,but when I usually go during the week is looking very nice and clean and plenty of food to choose from. Probably being a Saturday it was busy and didn't have enough people around,but I saw a girl at some point while waiting, cleaning the tables. The staff was nice and friendly. I hope I will see again this year for Christmas a really good cake which they had last year!

Had a good cappuccino & chocolate brownie with relatives & the Costa was a comforable temperature & cosy.

Hard to hear yourself speak as they hoovered all-around us the whole of the time we were in the cafe.

Friendly staff and great morning service

Not a huge amount of space inside but a very standard and clean Costa not enough staff for the time and day I went though as there was quite a large queue

The oat milk latte is not as tasty as Starbucks

Great place to have a sit and chat. Friendly staff and delicious coffee

OK had a coffee and vegan bacon cob

love this place !! if you use the costa app every time you go, after 8 times you get a free drink !! Lovley customer service as well.

Coffee up to normal standard disappointed with the range of pastries on offer well below par.

Clean, tidy, pleasant staff, very cheerful. Lovely toasted Sandwich and pecan chocolate slice.

How can i supposed to drink this ? 😡😡😡

Stopped off for a quick drink, quick service even though extremely busy

Excellent choice and nice place to chill

Very nice new branch,but very busy and waited a while

Good staff, welcoming considering how busy they were. Good tasty cheese toasty nice coffee .

Friendly helpful staff and always very good coffee whenever we've used this coffee shop.

Love d it friendly environment.

The usual Costa drinks and food, which are nice. Sadly this Costa seems a little small for the number of people who use it, so it can get cramped and noisy.

Really long cues not enough staff

Great service and good food. Smooth transaction

Service was slow and the two hot chocolates we ordered were very weak in taste and only luke warm. Staff were slow to clear tables. Comfy armchair seats were the only bonus

Let's be fair, the drinks we received were well made. They were not however, the drinks we ordered. After paying for my order I was told that they had ran out of tea, "we only have decaf, is that OK?". As my partner can't drink coffee, I reluctantly agreed (she actually hated it, said it tasted like very cheap Tesco Value tea). Then I was presented with my "filter coffee" which was actually an Americano, "we've only charged you for a filter and this is better". No it isn't. I ordered filter coffee because that's what I actually like. So that's a zero percent success rate. Not a good ratio. The store however was very nicely laid out and well presented. Look, if you can't listen to your customers and tell them that you don't have what they want when they order it, you deserve to lose their custom to businesses that can.

Costa Coffee,they are a little bit like buses,if you miss one there is always another one just around the corner,but always a welcoming sight when you are craving that coffee hit.

Clean , tidy and friendly staff

Very good place to relax and have a great time with coffee ☕

My Daughter and I visited costa coffee in the food hall fosse park. It was very busy not enough staff serving but stood in the queue waiting then after 10minutes placed our order.I had Hot chocolate and my Daughter had the most dreadful frappe She had to throw it away was undrinkable. We could not go and stand back in the queue again.

Great Costa. Staff fantastic. Professional and friendly.

Lovely venue perfect outdoor style seating undercover.

Well been here a fews time, queues are always massive, but the windows that run along the edges of the cafe are absolutely filthy. It has never been , cleaned. Same marks present on same windows from 3 weeks ago. Someone please tell the elderly blonde lady, stop bloody shouting 😒, gives me a bloody headache 😫 Food and coffee was good otherwise. 👍🏽

Went to Costa at Fosse Park Leicester this morning and my Caramel latte was the best I have tasted from a Costa shop. The Barista made it a different way to what I have seen before , sugar free version and boy! was it good.

Great location, friendly staff and clean premises.

Spacious and nicely furnished but the staff were unfriendly and a bit rude

Great place to have coffee. I love the way workers take there time to make perfect coffee for every customer. Place is cosy and feels like at home.

Sadly having been here before and resolved never to return, it was a necessary evil on 28 December given the crowds at Fosse Park. Same old story - long queues to be served, staff not interested in customer service, more interested in personal conversations about their plans for later. The vanilla latte was more like a very weak coffee made with water and some cold froth from another used jug spooned on top. I wondered if they had used left over skimmed milk? The requested cake was incorrect and had to be changed. Chairs had not been cleaned although tables had been judiciously wiped. The same member of staff as in my previous review was walking up and down behind the counter, appearing to do something whilst actually doing nothing save for uttering the odd very audible swearing. Costa need to get some serious HR work done. This is NOT covid related it is simply poor quality product, service and environment.

Great coffee and quick service!

Only 3⭐ because of the service. They were short-staffed, which seems to be the norm nowadays, so my order got done as "eat in" instead of "takeaway". And this is all because of not enough people, loud noise in the café not allowing them to understand clearly what people are saying to them when ordering, behind those plastic screens. Coffee as usual, delish! Same with cakes. Staff quickly sorted out the issue, but this is an ongoing issue and it's always because of not enough people to serve... Hope Costa will take in account all this feedback as it seems this particular branch is always a problem. Their managers should be there helping, especially now in this difficult time when businesses are struggling to cope with all this COVID chaos...

Good customer service - Clean - On point, like many other Costa cafe

Nice and clean,good selection of drinks and food

Busy but being cleaned between clients. Well looked after and not too long a wait for the number of people in the queue.

Love this new outlet. Access very good, plenty of free parking nearby. Staff friendly and professional. Very good selection of food etc. All very clean and tables are cleared swiftly.

New coffee shop, nice and open area. Staff very pleasant and helpful. Would stop for coffee and cake again.

The employees lack basic hygiene. Seem to be more interested in chatting away. Had to ask for tables to be cleared away as all unoccupied tables had previous customers dirty trays. She didn't even wipe clean the tables!

We came at 7pm to have relaxed coffee and enjoy unfortunately we been told part of the cafe was closed cuz they don’t need ppl on the other side so is easy for them to clean even though the cafe closes at 9pm we asked if we can sit front we been that’s closed too so all the comfortable chairs was on the back wasn’t available my wife is 7 months pregnant and wanted relaxed seat and been told sorry don’t understand what’s the point of having cafe open till 9 pm if the service is half well disappointed then even put chair all around so u can pass through is like they don’t want customers someone from head office look at this as it is bad service or close early the cafe so u don’t give wrong impression to ur loyal customers

Great coffee nice place to sit and watch the world go by..

My favourite coffee shop love the new place very on trend great

Przyjemne miejsce na relax przy kawie I ciastku

Costa shop at the food Court extremely busy, queues out of the door, even tho i quit the queue after 15 mins on two sep occasions. on every try, even the third attempt only 1 till open and the others all busy making the orders. . . . need more staff?

same Costa experience, you know what you are getting

Large Americana with Extra Shot & Pouring Cream was excellent as was the Lemon Swirl Cheesecake

Love a Costa always nice atmosphere and a great tasting brew

Extremely poor customer service. Staff were bordering on incompetent and when I returned my coffee as it didn’t have the caramel shot in, the member of staff was very rude.

Lovely coffee and chai latte however the service was bit slow and long queues .

great coffee, but they do start closing their machines early, something to bear in mind if your heading towards there near the closing times.

Nice drinks a little slow service