Costa Coffee in Blaby

Friendly staff. Coffee great. Wasnt to busy when we were there but can be nutty at peek times

The drinks were OK but the place was dirty - both the unswept floor and the unwiped (and uncleared) tables. Come on, Manager, open your eyes.

Very Friendly helpful staff great atmosphere brilliant cleanliness highly recommended though don’t take my word for it check it out for yourselves

Great place to have a catch up with friends and for business too.

The staff here need some more training on customer service skills. Both Barista Maestro were abrupt and rude. I understand it is a busy store, however that is no excuse for rudeness to customers.

More often than not, I have to clear a table myself to sit, and get refused paper napkins on the grounds that it's company policy. Really? I have emailed Costa a week ago with no response. I'm a little tired of poor customer service when paying high end prices. I will now delete my app and go elsewhere.

They don’t want to serve in costa cups they want to serve cafe in take away cup which is paper made we can feel taste of paper in coffee, wrong law don’t serve in cups after 19:00 hrs why not they close it after 19:00 in this time people searching work but who have work they don’t want to do that.

Two days ago I went there to have a hot drink, was just few minutes past 8:00am , I been told in a very arrogant manner that I must wait ten more minutes! The opening time is 8:00 am , they are liars, disrespectful, lazy, expensive, low quality! There is nothing Italian about Costa , except the name !

Decent coffee although rather expensive. Also suffering from regular people with laptops taking up tables for long periods. Cheap office space for them, but not ideal for other customers when space is short

Lovely atmosphere with a good view from the cafe. Friendly staff.

The service was fast here and the staff were polite. I had a latte. It was good. Not amazing but good.

This is nicely located and convenient when shopping. Its bright and airy with lots going on during the busy part of the day but all the same a nice place for a cuppa.

Location within Next is very comfortable, staff very pleasant and friendly. Only one small issue...the sitting areas floor could be swept more often.

Unsurprisingly the loyalty 'system' was down again. Been in here 3 times and each time it's down. Get it sorted out guys

Service is really bad. I ordered 4 chai latte and spend £21 pound. But when I received my order I saw that the cups were not sealed or there is no cling flim. It was open and the cups and costa bag were completely wet.. I was at my work and I ordered it for my staff... But it's really disgusting... I am not happy with that...

Very popular for tea/coffee and cake.

Would have got 5 stars but they need to clean the tables and not just let customers move trays and coffee cups onto other tables so they are overflowing on tables

My main go to local Costa. But mainly because it is very light and airy. Staff are also better than most. Able to charge your phone etc at many of the tables while treating myself to an enjoyable hot chocolate or coffee in comfort seating.

I was meeting friends for lunch do did not pick this venue. I have been before and I find this Costa a bit under par. They have a lack of options especially in savoury food. There is always a queue and service is very slow. It was pretty busy so tables were precious and we had to sit at one that was in level. It also was dirty on the table and there was items spilled on the floor. (there were 3 of us, had there been 4 someone would've had there fit in a sticky wet mess) I had to ask for it to be cleaned and I mentioned the floor but that was still left a mess. I then had to ask at the counter for a fork for a friends cake. It's not the nicest Costa at all.

The worst Costa Coffee ever !!!!🤔

Only downside was it was so busy and the tables are very close together

Good spot for a quick business meeting.

Love Costa and great having it in Next. My favourite high street coffee.

Nice Costa store located inside Next.. Great service and good coffee..

Still fail to see why someone would wait for almost 30 min for a coffee

This is one of the best Costa's in Birmingham. Why? Not only because of the drinks and snacks, but because of the staff. Everyone working there is so nice and friendly. Go for a hot chocolate with marshmallows and it'll be just like the picture. This place is nicely located to unwind and relax with a Costa drink and food treat.

Great location as its inside NEXT so take a rest whilst you go around with huge amount of seating and wonderful views

Good little spot, if a bit busy. Not many tables left

Enjoyable coffee house to visit

Typical Costa but inside large Next. So great for a tasty coffee when you fancy a break from shopping.

Typical Costa, nice coffee pleasant ambience.

Great location in next,but a lot of times you cannot get a seat.

Busy & clean, but staff had to much to do.

Nice little costa in next at fosse park. foods nice.

Great venue for a quiet coffee with plenty of space between tables for those still concerned about the covid virus.

Love coming here for meeting friends for a coffee. Always clean and very friendly staff. No rush to leave after coffee is finished.

Shocking customer service, girl behind the counter was so miserable, dirty cutlery. Worse place ive been . Sort ur staff out!

Very good choice of drinks and treats, nice service!

Great location, even though there is another Costa Coffee in Fosse Park. This one is inside the Next store, on the 2nd floor (1 above ground floor). Plenty of space and a great atmosphere, staff were very nice and friendly too. Good place to sit and relax, but not sure what it is like during peak times.

Good place for clothes shopping, especially for regular formal attire.

Good quick service and a pleasant environment with a view

Loved the new Easter menu. Hot chocolate just needs to be warmer

Lovely place for pit stop when shopping

Very good service and goodteam work for quick service, very good quality of drink

Really nice and clean. Food was excellent x

Whitbread's worst venture, and I used to work for Sergio Costa back in the day

So many options and lovely friendly service.

Takes them at least half an hour to hand you the worst drink you've ever had.

Best Next in the country without question.

Lovely place for a coffee ☕ 👌🏻 😍

What's not to like about Next? This flagship store has got it all. Even a coffee shop, travel agent and book store. Displays are amazing. Staff are pleasant and helpful. One stop shop for the family's clothing and home needs.

Pleasant friendly service and great coffee and cakes. Lots of tables and seating available.

One of the better costas in Leicester seem to have more staff than others welcome coffee after shopping

Costa: open 9 to 5. Inside Waterstones: open 9 to 9. Poor show Costa. Very. You don't care about your customers so... Bye bye and for good.

Love the coffee but very busy was waiting a long time to be served

Whilst visiting Next on a shopping trip, I came across this coffee shop. Given its location, I had obviously passed it by. The products on offer replicate those to found in any other High Street Costa. However it's 1st floor location give it an ambiance missing in other locations. After all, 'going shopping' is not a pre requisite to enjoying a coffee.

It's the first time I've been inside this Costa Coffee inside the Next building,I thought it was pretty good, but I thought the surroundings elevated it to four stars. Nowadays it's easy to see the attraction of getting a coffee shop to rent inside another business like Next,it's a win,win for me,not to mention Waterstones,. When you think about it,you could shop in Next,buy a book in Waterstones and look at your purchases whilst having a coffee and some to eat in Costa's, and the best thing of all you can park right outside for nothing. That's my kind of shopping.

Tables hadn't been cleaned before opening, floors were plastered with old food and thick dust that had clearly been there for weeks. The 2 staff on even though it was opening and we were the only customers got our order wrong 3 times. Not a good experience, will not be going back

Staff were glued to their phones instead of serving customers and had to repeat orders a number of times before they understood it. The drinks were also made in a hurry and didn't taste the same. Nobody really knows the opening times, it feels like they decide on the day.

Miserable staff, felt like I wanted to jump off the top escalator. Very unhelpful and rude!

A shambles.. Sticky surfaces, poorly trained staff (abrupt - bordering on rude), VERY slow service, coffee was lukewarm 😑 Shame because it’s a nice setting with a panoramic view outside.

Hygiene very poor. Service rubbish. Covid secure? Never. Don't go here.

Staff were extremely rude and the service was terrible, I normally love going to Costa, but I am sure I will never go back to this branch.

One of the best Costas in town. Overlooks the car park and Soar Valley. Friendly staff.