Costa Coffee in Isle of Wight

Big coffee shop with lots of customers but only 2 girls to serve and clear up and one girl out back. All the empty tables were covered in rubbish and dirty cups and plates, and the toilets were horrific as they clearly don't have the staff to keep the place clean or clear tables.

Always friendly staff and great food / drink just a bit took noisy for me

I was in town really early and decided to pick up a coffee on the way in to work. It wasn't too busy so I joined the queue and gave my order, and paid. The lady making the coffees was efficient at what she was doing but was so busy chatting to the builder guy in the queue behind me that she didn't acknowledge that I was standing there waiting, and when my coffee was ready she pushed it towards me whilst still chatting to the guy and didn't even make eye contact with me, let alone say anything to me. Just a small thing I know, but I was a customer too and would have appreciated some interaction.

I have to say I think this is one of the most disappointing Costas I have ever been in, it was really grubby, I had to clean the table myself before I could sit down, the cup for my tea was dirty even the chair was dirty! The staff didn't even seem to want to be helpful, maybe they were short staffed which was why the place was so dirty. I can certainly say it left an impression on me!

It's what you expect from a Costa, nice and clean, friendly staff, nice food, nicer drinks. No parking which sucks, I like the take out option on the app because it gets busy

Should give this place and its employees a pay rise as well as an extra star for rating! Every time me and my family pop in for the daily brew we leave with a smile on our faces 😇 thankyou all!!! from the large whole milk caramel latte guy ;)

If you love Costa coffee you’ll love it here…

Love it ❤️ it's so nice and relaxing, staff are lovely and helpful 🤗 very respectful.

Dirty coffee shop , tables not cleaned or wiped down ,one of toilets not working other was filthy , not a good experience at all

Lovely cafe. Had the loveliest hot chocolate I have ever had. Staff friendly, welcoming and happy.

Stopped here for a coffee, which was really nice with good service.

Great coffee ☕️ and great staff 👍

We had a hot drink and a very tasty blueberry muffin. Plenty of seating when we visited. No parking outside. Accessible toilets.

The coffee and food are good, that's why we come here, and the staff are friendly. But overall cleanliness isnt great, the tables are rarely cleaned even when it's quiet so I've started bringing my own disinfectant and tissues to wipe the table. It's always so noisy and its not a very relaxing environment compared to other Costas (e.g Cowes) Overall a bit grotty but does serve nice coffee.

Great friendly staff but all of the vacant tables were covered with trays & used cups and plates - nowehere to sit despite having plenty of available tables

Very nice medium latte, perfect way to finish afternoon in Newport.

Medium-sized coffee shop. Polite and helpful staff.

Pleasant enough. Toilets clean etc. First table had a spillage on it but otherwise no snags.

I grab a toastie and coffee whenever local Usually busy that speaks volumes.

Always close the upstairs area hours before the shop closes 15h58 (sign up not to go up when shop closes at 17h30!!)!! Soooooo frustrating!

We go to many Costas but a visit to Ilse of Wight meant that we went to Newport and thoroughly enjoyed our Costa experience with Kelly, Natalie and Nat - the way service should be! They spread so much cheer - thank you so much

Natalie served us. What a total treasure! She’s hilarious. Kept us entertained whilst we sat and drank our coffee and devoured our sausage baps. Look after that one! She knows all the regulars, puts everybody and ease and is genuinely lovely.

The service in this Costa Coffee is so unbelievably slow over 20 minutes for a cup of tea I waited. I wasn’t even waiting for my coffee to be heated and made into a fancy decoration on the top of my coffee. Every time I’ve been into this Costa Coffee the wait has been so long and generally I’m nipping from somewhere and want to grab a drink, but this is just taking the 500 cal caramel packed chocolate, Costa, coffee biscuits!

Nice place to go for a coffee ☕️ and chill out. Staff very friendly and helpful 👍 would highly recommend.

Went in to use the toilet before ordering my drink, only to find out you can’t use the toilet without a keycode to unlock the door which they give you on the receipt once you’ve got your drink. As i needed to use the toilet in an emergency (as a woman), i found this very uncomfortable to then have to stand in a queue waiting for my drink. Then once i had the keycode i went back to use the toilet only the find out one of the toilets was out of order. once i went into the other one after a long wait, i realised it did not have a lock and any customer with the keycode could just unlock it at any moment. it did eventually happen and someone unlocked the door whilst i was in there. the condition of the toilet was filthy with faeces everywhere and rubbish all over the place. The seats and tables were also filthy with coffee stains all over the tables. not a good experience and will not be going back.

So so dirty, notified about dirty tables, was handed a cloth to clean ourselves... bearing in mind it wasn't even that busy... So loud due to an insufferable employee making animal noises and running about the place.. so unprofessional and seemed the manager was encouraging it rather than disciplining... would only recommend if taking away

I like Costa coffee cakes and hot chocolate very nice 👍🏻☕️🍰🍪🍩✅

Had a nice hot chocolate with cream on top

poped in Quick service, clean and comfy had my coffee and toast staff were friendly and chatted spot on

Friendly staff, good tea/coffee.

Unfortunately, really bad experience at this costa, a very unfriendly local man and his big Alsatian/husky type dog, which was not on a lead, both sat near the door, the man made no attempt to control his dog, when it approached our dog very aggressively. My daughter became very scared and upset as did we, and the man still made no attempt to control his dog. We ended up having to shout, and ask if the owner of the dog could please control it, before one of the dogs or someone else got hurt. The owner then shouted abuse at us and still showed no attempt to shout back his dog or control it. I love dogs, but unfortunately if you can’t or won’t put your dog on a lead and control it around other animals, people/children in a crowded area then you should not have one. Unfortunately, I felt too threatened to be able to go into the store to purchase my drinks or even highlight this situation to the costa staff, but thought they should know about the situation outside, preventing customers from entering the premises. I feel costa will loose a lot of genuine customers if they continue to let this man sit by the door. I would also strongly advise anyone with children or dogs to avoid the area, until this man is told to restrain his dog on a lead, before anyone or any animal gets hurt!

A very poor experience in this store which is dirty and in poor condition. The general feeling is of a grubby run down store that is due an update. First find a table , clear off the previous customers cups and debris, try to clean table surface of crumbs and spilt coffee then brush crumbs off seat. Sit and AVIOD the food and rubbish off the floor. As a sit in customer due to “staff shortages “ coffee was served in paper cups with cake eaten out of a bag. Not a good experience as prices were not reduced to compensate for this. Clearly not a flag ship store for COSTA but please try and get the basics right. Only point of positivity was that the staff were pleasant and apologetic but seriously let down by the owners and management. Please refurbish this store and give customers what they are paying for.

Ho notato una certa ironia verso di noi perché italiani per il resto ok

Nice coffee, very friendly staff 👍

Quite noisy, food was ok. All about the company

Friendly staff. Comfortable surroundings.

Costa coffee Newport IOW. Best on the island, great team, helpful, always have a chat and a laugh with them. Build relationships with regulars and know what they like. Clean and tidy environment.

Like my toast and latte first thing in the morning

great place, friendly staff, nice food and great coffee.

Always a great level of service . Friendly team. Perfect coffee. Really clean too. And the decor is awesome.. anywhere that has old comics on walls and odd quirky merchandise hidden around the place is awesome. And then there's the specials.. drinks with sci fi themes !

Ordered a click and collect which im glad as queues were out the door!

Revamped recently plus some seating outside in the sunshine so all good!

Only had a coffee. Staff were efficient. Outside space isn't particularly nice, but that's not Costas fault

I can't say about the food as I didn't have any fantastic service always

Good service, incredibly expensive for what it is

Great coffee, great sausage baps....

Cafè Costa ligger i bästa läge i Newport. Slogan är att de "har världens bästa bönor förtjänar den bästa kaffeshopen". Ja, kaffet var gott, men butiken var gammalmodig. Servicen var okey.

No matter where you are, it still Costa fortune for a coffee!

The coffee and cakes were good and the staff patient, funny and helpful. The place loses a star for the blocked filthy toilet.

Very noisy for my liking but otherwise a nice place to go

My favourite place on the island, Sue is the best.

Chill atmosphere improved by how lively and bubbly the staff where.

Delicious coffee with good service

It was lovely to have a Costa in Newport, Isle of Wight 👌, instead of Slough 😴

As usual whichever Costa. Great service

First Costa I have ever been to with such poor service, dingy, dirty, unable to see food on offer as there is no lighting. A particular member of staff made my adult Autistic son so uncomfortable he had to leave, the staff member was loud singing, dancing whistling as well as leaning all over the counter saying 'hello darling' to the customer's very unprofessional. Cashier moved onto the next customer before providing me with a receipt which I never received. There is clearly need for retraining for all staff, they are treating the place like a night out and not in a professional manner.

Very good place for coffee and work. Payment with touchless works and there is really stable strong wifi all around. Comfortable seats

The food was amazing; some may say it’s slightly overpriced however it’s worth it. The staff are so lovely as well.

The place is very tatty , eplacement second hand furniture brought in , it now looks like a classroom!! You are not allowed to bring in your dog , the only place in town with that rule, if the weqther is inclement don't bother the canopy outside hasn't worked for years. As for disabled, pushchairs and prams - access is nil , i9f you are lucky a kind person will open the door. It needs to be automatic !! Costa don't like to spend their money

Stopped in usual Costa fair but the toilets were found not to be working. Felt rushed to finish by staff who wanted to close the seating area

Very pleasant, friendly staff with a quick service. 👍

There was a Spanish girl working there who I’m sure lit up everyone’s day with how friendly she was, so sweet, kind and the biggest smile. I had to pop in to do some work when the house wifi went down and all the staff were super accommodating and lovely. I generally speaking would never go into a costa as I’ve never liked it on my travels, but after this lovely experience here I would totally go to costa again. Thank you for making me feel so welcome !

Lovely coffee and atmosphere nice and clean

Very busy therefore the wait was long but the drinks were excellent and very enjoyable. Thankyou.

Lovely coffee and great service

the services in the Newport branch are fantastic all the staff there are really friendly and can't do enough for you they remember you and always remember what I have love going there

Was unable to done in, no reason given en

Just after 4pm in Newport and our usual cafes were closed or closing so off to Costa for tea which was fairly priced and came in pots with proper VIPs and fresh milk. It was efficient and comfortable--and doesn't close at tea time.

Hot coffee, m and s food. Perfect

Might have been 5 stars but the barrista had everyone repeat their orders 4 or 5 times, which annoyed & made process very slow!

Lovely coffee, great service and a smile unusually

Always a pleasant refreshment stop when shopping or on my way to work

Went in with my mom and niece and could see that it was very grubby and hadn't been cleaned properly for a while. So we turned around and went to a pub further down the road and had a nice coffee in a clean environment.....

The coffee and service were fine. However I felt compelled to write a review as I was really disappointed at the state of the place. Dirty tables unclean and unkept Filthy seats Filthy floors Decor shabby. Cup had lipstick on it.. Supposed to be a relaxing place, but the state of it is scabby. Shane as it could be good.

I had to go to Newport to pick up a package from Waitrose on Saturday afternoon and had a bit of a wait for the bus home, so I popped into Costa on the High Street. I had never been in there before and was surprised how big it is - they not only have tables in front of the counter and out on the pavement, but also more tables at the back and upstairs. The staff were very friendly and welcoming. I ordered an Americano, which was very nicely made and enjoyable. I shall definitely call in again when I am next in Newport.

I would like to thank the Costa staff in Newport Shropshire for their service. The staff are well led by the manager Tom and adhere strictly to Covid protocols while still providing a professional service

Always friendly and helpful, even during the struggle of this pandemic. I visit regularly and never have any problems.

Derogatory and condescending staff, particularly the woman (lady is too polite) named Elaine spoke to me today and continued to slag me off loudly in front of an audience as if I wasn’t there. Needless to say that Costa Newport have lost regular custom.

Paola showed excellent customer service especially, it was a breath of fresh air - she was lovely, smiley and friendly! The cleaning was very thorough and great shielding screens at till during lockdown - we were made to feel very welcomed and at ease. It was overall a lovely experience, and great coffee! Much improvement from previous visits!

Have visited Costa often but the place is getting more and more unkempt by the week. The cake fridge is always half empty and the crockery/cutlery dirty and chipped. Urgent refurb required, particularly with the growing competition in the town.

Haven't been for a while and probably wont return either, staff fast and efficient. But compromising on quality and presentation of the coffees, both staff look rushed of their feet and the site looks like it's not being cleaned or taken care of.

I usually love my local Costa, getting on very well with the staff members over the past few months. However, there is one new member of staff who is completely ill mannered. She stood round chatting for several minutes before taking any notice of us. It then took her a further several minutes to actually take our order. She then turned away and continued chatting and doing useless job as the queue built up behind us, all without taking my payment! When I politely said I'd like to pay by card, I was answered in a rude and snappy tone as she was 'busy' wiping down a side. When we entered Costa there was no queue but by the time she had taken my payment there was a queue out of the door!

Bits of food down the sides of chairs, tepid drinks, dirty crockery and knifes and forks. Just NOT clean

Staff unhelpful. I ordered food to eat in and was told I couldn’t have a plate because they were short on staff !! Tables are not cleared and the whole place seems ‘grubby’.I visit Costa outlets regularly so have many comparisons.This is by far the worst Costa branch I have ever used.

I have only been once, but it was quite dirty and no table was clear. Drink quality was ok and I was served quickly. They have outside seating.

Considering I'm a regular Costa coffee consumer, I felt the place needs some TLC. I've been in it a fair few times in the past few years. It looks worn down and there was a leak with a bucket on the ground floor. No leak upstairs though? Coffee was average. Nothing fancy about it. Didn't taste spectacular either. Panini was a bit soggy. Service was average. No problems.

Used to go here frequently and enjoy it. They have recently hired lots of new staff who are frankly rude at any and every occasion.

We popped in for a coffee, as we often do. We prefer to sit at the back, or upstairs. The staff are always helpful and friendly. Its always an enjoyable experience.

I have always found them giving good service and happy to help with my requests it does get very busy at times

On three seperate occasions I have visited this Costa to be greeted by either slow service or on one occasion no coffee. How can costa coffee a well respected chain have no coffee. I have felt groggy for days now without my Costa fix and I am considering changing to Starbucks at least they have Coffee. I think this will "costa" the Newport chain a lot.

I went to Costa Newport today. I am a junior and I feel I was put down at a low priority as a minor. I prefer almond milk

Calld in here for a coffee and no one seemed in a hurry. Satff seemed to have one speed only - slow! Even though there was a queue, there seemend to be no urgency to get customers sorted and we must have waited fifteen minutes and they still forgot the piece of cake that was ordered.

Just got a friend to pop in this morning whilst I was parking the car and all I can say is that their staff need better training.

Not sure what else to say about it. Good coffee. Polite service, reasonable prices. My choice over another coffee chain . But then I,m a star at bucking the trend.

Called here twice in the last 6 months . Each time the lonely but friendly and polite assistant struggled to serve the queue in a timely manner. This time there were no pastries other than croissants. The cake display showed a distinct paucity looking tired and almost abandoned in the display cabinet. No crumpets, no peanut butter and the bacon roll was as dry as cactus fertiliser.

Overall, it seems that this branch of Costa Coffee is understaffed or the staff don't do enough.

Staff here are always on top form. Todays snow day waa no different. They communicate exceptionally with the customers and you can see how well trained and professional they are with their fluid team work. Super impressed. Best coffee service in Newport, without a doubt!

Super staff and hospitality. Best flat white that I have had for a long time with a touch of sprinkles.

Lovely coffee shop. Competitive prices, lovely to be able to sit outside and people watch, we would highly recommend. Friendly and helpful staff.

Carmen are server was polite and charming in taking our order. Just a shame about the toilets situation .