Costa Coffee in South Gloucestershire

730 in the morning miserable staff dearer coffee and crap service gave up waiting sorting it out

I visited this Costa on the 23rd of May around 1:30pm, there were 4 people working. It took 10 minutes to get my drink, the man on till was absolutely lovely can’t fault him, I had ordered one of the new drinks a dragonfruit refresher, I asked for mango and cloudy lemonade syrup to be added. He wrote this on my receipt. My issue was with the barista maestro on shift who was on the coffee machine. She first made my drink as a medium instead of a large which I had ordered. When I asked for the additional syrups to be added, she stated I had not paid for them which I had offered to pay for and gladly would have had she been willing to make my drink correctly. She shut me down and didn’t offer to put it through the till. The level of customer service from her was appalling. This isn’t the first time this Costa has been rude and made my drink wrong. Never had this issue anywhere else apart from at this store.

The retractable cover sheet for the fridge is covered in accumulated mold spores.... Grim

Didn’t even arrive. The courier then marked it as delivered. Even though costa didn’t even make the order, he/she never collected it. Took an hour of my time to get a refund. What a joke

absolutely amazing and very friendly and went the extra mile to help me with my order! thank you so much!!!

Went in there today around 12pm even though it was busy it only took around 10mins to queue and get our drinks, the service was amazing and friendly.

Arrived and there was a queue of 7 people. Placed the order and then waited 20 minutes for the coffee!! By this time there was 15 people waiting for coffee etc. To add insult the coffee was Luke warm. Not good, we have been b4 and all good. There were 4 people serving ??

I came after lunch just before 2pm. It took 16 minutes from queuing to receiving my order when the queue wasn't even that long. Only two members of staff were working meaning any empty table had trays full of dirty crockery as the queue never lessened so they were unable to clean. I can't fault the two women working as it isn't their fault they are understaffed. They were doing the best given the circumstances. Please hire someone else to help alleviate the amount of time people have to spend queuing and make the place more clean and welcoming.

It’s always busy in here, parking is restricted to 2 hours and is fineable though parkingeye. It never feels clean and the service can feel slow, it doesn’t help the fact the queuing system means you pile up on each other while waiting for coffee!

Quick service and poor quality of drink, had a chocolate fudge Brownie frappe no coffee with cream and oat milk and a preference and it's like water and not with cream but light whip and normal milk and I'm not happy

Food colder than the snow outside currently

both drinks were cold, bag was open!! drinks were spilled in the bag, not good at all...

Very disappointed, popped in for a coffee with my parents, service was slow and the shop was filthy, rubbish lying all over the floor, fixtures and fittings needed a good clean. Won't be in a hurry to go back!

I felt like I was sat in an office with a lot of people using laptops, one person with a headset on, The cake was covered, the croissants wasn't covered and there was a fly on them.

Will not he ordering again from here. Thank tou

Missed half the order on delivery!

Change driver,he didn’t care at all.Only half drink was delivered

Horrible delivery service,piad £16.80 for half cup of fudge brownie frappe as because driver spilled the other half and no sandwiches at all.

Popped in today as a first time costa customer Louie and tigean was amazing. Customer service was perfect. This is the what makes customers come back. I have my own business and this is the sort of staff you want in your business.

friendly driver, item arrived with no spillage 10/10 service

So disappointed as I opened the bag a half of my drink had fallen out and the drink was covering the cup I should be given a replacement

One of the best Costa about. Can get very busy as itis pretty good around place for a coffee break. This is due to the generally great service from friendly staff. Could be bigger but that may ruin the place.

lovely service, very quick, no spillage, highly recommend x

excellent service, no spillage, friendly would recommend

excellent service, no spillage, friendly would recommend

Order took ages to arrive, when it did it was cold. Really poor. Will not order via just eat again

Tried the new hot milkshake, chocolate hazel, it wasn't great! No idea how they make a hot milkshake that thick and the more i thought about it the more i didn't like the idea! Otherwise the usual lattes and teas were great. Found seats easily compared to Starbucks across the road.

Pretty well maintained Costa. Coffee is just like what you get from every other Costa.

The Indian guy who manages it is always really friendly and gives excellent service. The youngsters are always really good too. Unfortunately the team are let down by a big tall girl with dark hair probably aged about 22 who appears to be in charge when manager is not there. She has no rapport with customers, is miserable and rude and generally looks like she'd rather be elsewhere. She let's the team down and they need to get rid!!!

The coffee is delicious although it is a bit bitter for my taste but other than that I was impressed.

Cheese toastie missing! Waste of time. Wasn’t that much on the order so to forget the toastie there’s no excuse - won’t order again. Poor experience.

They forgot my tea cake we had to ask for it they need a better system when pepole buy sandwich or item that need toasting . The service other than that was no bad but need to clear tables faster .

We come here every Saturday for our tea and toast. Staff always friend and helpful, nothing is too much trouble. Shop is clean and tidy. Look forward to seeing you next Saturday

Just popped in now for hot choc and a cappuccino, both were perfectly made

Never seem to be disappointed with a Costa. Lovely coffee as ever, tasty cakes and very friendly prompt service, thank you

Excellent selection of drinks . Great staff. The only downside is the menu for drinks doesn't stay on screen long enough for you to choose.

This place is the best costa I’ve been too and the staff absolutely make it. They’re non stop and still find the time to talk to customers and be generally great people. It’s a tough gig when things are busy but they always have a smile which is amazing as I know it can be tough! Thank you guys 🫶🏻

Really lovely staff and my drink was made perfectly!

Always a friendly service especially from the manager

We had a coffee and cake in Costa coffee

Ideal place for a great coffee and cake 🎂 🥮

Good Costa. Very busy. Could do with umbrellas on the tables outside.

Costa always nice coffee but quite expensive for what you get

Very nice Indian man works there, I forgot his name.

Usual Costa fare, only getting more expensive of course. Nice blueberry muffin. The staff generally weren't very jolly.

Good service. Well staffed. Can be quite busy, had to wait a little for the drinks to be made.

I totally appreciate Saturday afternoons are busy but the service today was unacceptable, we ordered 3 drinks which took at least 10 minutes, and even customers who ordered after us got their drinks before us. Must try harder next time.

Good service good food well done

Staff were short due to sickness but still got served quickly with a smile.

Just popped in for a takeaway coffee. No different from any other Costa in the area. Had to wait a while as they were very busy.

Disgusting 🤢 flat white had a twang to the taste DO not ever drink their coffee, but today was out with friends (no choice) I really don't understand how popular this chain are cheap nasty coffee ☕ that's if you know what your drinking 🥵

Most efficient Costa I've ever been in! Fabulous service.

Friendly staff. Well stocked. Easy parking. Opens early. Very convenient.

The cheese and bean sammich was great I also had a coffee which I enjoyed.

Easy stop post swimming for a coffee!

Very friendly and efficient service

Often very busy during peak times; in turn reducing the quality of the food and drinks. Standard costa prices. Not bad during quieter periods ☕️

Very efficiently run. Service was speedy even at a very busy time. Tables were cleared and cleaned as soon as customers left. Coffee was good.

The best Costa in the wider area. Only criticism is hoovering and washing the floor while cafe is still open which I dislike. Manager knows regulars, and always chatty, which is a nice bonus..

We went to Costa in the longwell green retail park . Very busy popular place .

Wow. Me and remaining customers basically shouted at to leave as girl was cashing up. She seemed very annoyed that we were even in there and the other two groups were very surprised at her rude and discourteous manner. Definitely will not be coming back here.

Tables and cutlery were filthy.

A quick stop and we'll deserved treat! Bit of a queue, but staff are hard and fast working and order was correct. I do like this branch.

If you're looking for a good cup of coffee, Costa Coffee is the place to go. The coffee is always fresh and the staff is friendly and helpful. The prices are reasonable, and there's a great selection of coffee and espresso drinks to choose from. Whether you're in the mood for a simple cup of coffee or something more elaborate, Costa Coffee has you covered.

Very good, quick service with a smile for those in a rush. They do stock almond milk as alternative to regular milk which adds to the positive experience!

Always good at Costa - but you have to choose the time of day carefully. We try to avoid the noisy and crowded times and get even more enjoyment from our visit.

If you want a really bad coffee this is the place to go