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4.3

Based on 742 opinions finded in 4 websites

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Nº 1044 in 2648 in Liverpool

Nº 195 of 463 Other cuisines in Liverpool

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

comment_iconOpinions

Only one member of staff not enough for amount of customers doing her best.

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Edna Davis . 2024-10-20

MORE AT Google

Typical Costa coffee. Bit expensive but we all know what we get at these cafes. This one is just like the rest in the chain. Decent offers if you collect though the Costa app - so guess loyalty keeps those prices down a bit with the freebie offers that do come quite quickly on the app.

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Mark Borthwick . 2024-09-11

MORE AT Google

Lovely staff always clean and tidy

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Julie Kevan . 2024-08-20

MORE AT Google

Popped in on my way to a meeting. Two girls behind counter quite rude. Only interested in their conversation and eating Got my order wrong and did not seem bothered Coffee nice when finally got it. Staff need some customer training

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jasmine068 . 2024-03-05

MORE AT TripAdvisor

Wrong order. Loads of hot chocolate and no coffee.

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Sean . 2023-09-24

MORE AT Just Eat

Costa coffee allerton road the end near allerton library , is totally filthy and dirty . Papers on the floor and behind the till . Tables uncleared too . I’ve just been there now , for the 2nd time and found it in the sane state as the first time I went - I went back today as thought first time may have just been a one off , but definitely not. Definitely WON’T be coming here again , so dirty .

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Lisa-Frances T . 2023-09-22

MORE AT TripAdvisor

Ordered a cheese and tomato toasties at £5. Hardly any tomato if at all and only toasted 1 side. The Tea was weak. Noticed beans now are 10 before a free one. Staff were fine and place clean but beeds to up the ante.

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Nella C . 2023-08-05

MORE AT TripAdvisor

The rudest experience at a costa. Gave attitude when I was trying to scan the app and shouted “the ovens off” when I was just browsing the food. Also just threw my drink down, didn’t even look at me or specify it was my drink despite a few of us waiting for drinks

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Sophie W . 2023-08-04

MORE AT Google

A quiet morning coffee with friends was just the job! Pleasant surroundings, friendly staff.

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Joe Welsh . 2023-05-31

MORE AT Google

Lovely Costa! Clean..quick..friendly...best Costa in Allerton

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Lynne Forsyth . 2023-05-09

MORE AT Google

Can't do without the best coffees and just had one . Thank you Costa

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Keith Robinson . 2023-03-01

MORE AT Google

Lovely afternoon drinking lots of coffee with my cousin

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Ruth Tweedale . 2023-02-16

MORE AT Google

Cheerful staff and good selection of snacks. Nice clean toilet.

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Jennie Rake . 2023-02-02

MORE AT Google

Great staff, friendly atmosphere & there's a nice cosy seat at the back or gaze out the window & people watch. I go every Sunday & nicky is so helpfully

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David Huddleston . 2023-01-26

MORE AT Google

Вежлив персонал, невероятно лате, приятна обстановка! Препоръчвам на ценители!

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Svetla Tomova . 2023-01-11

MORE AT Google

Bad customer service and just rude

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Vaishali Ilanko . 2022-12-22

MORE AT Google

Clean friendly staff has always just not enough hot food selection

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Georgina Boswell . 2022-11-28

MORE AT Google

Usual costa which is good, great staff

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Steven Johnson . 2022-11-13

MORE AT Google

Favourite place to take the kids for a cheeky hot choc before school.

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Leah Moore . 2022-11-08

MORE AT Google

A very pleasant surprise to be served by two,(sorry),older ladies,really nice attitude,very polite with smiles on their faces as opposed to the usual looks of disdain you get from younger members of staff,attentive without being overly so,served as soon as the previous customer had departed,not ignored at all,please start employing older people as opposed to the younger generation,this way you will get returning custom,thank you

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Robert Segar . 2022-10-25

MORE AT Google

Waited ages for a flat white that was really just milk the stumpy orange girl with the fake smile served me . I'm a costa regular but won't be back to this one with its dirty tables and slow service

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john deaves . 2022-10-23

MORE AT Google

Busy but clean and as always friendly customer sevice

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Lynn Owen . 2022-10-17

MORE AT Google

Never waited so long in a queue. Terrible.

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Joseph Massey . 2022-10-15

MORE AT Google

Order didn’t even turn up!! Rang up costa over 10 times to be buttoned every time

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Hannah . 2022-07-28

MORE AT Just Eat

Barista with tatoos. If she smiled would make my day. Threw the teaspoon onto the tray. Breakfast teas were weak and at £2.35 each overpriced. Was due a free drink but had to buy 2 teas to get another one. That's not right. Said come back tomorrow for free drink. Anyhow went back for free green tea. Not a smile from that same batista. Cafe is worn in in need of refurbishment and virtually empty. No surprise if they have batista like her.

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Nella C . 2022-07-16

MORE AT TripAdvisor

Very busy when I visited. Drink I bought was nice

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Heather Brunston . 2022-06-03

MORE AT Google

woman with neck tattoos was extremely rude for no reason. staff need to be taught how to talk to customers will not be visiting again

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charlotte rose . 2022-06-01

MORE AT Google

Busy but as usual pleasant staff and nice tea 🍵

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Darren O'Connor . 2022-05-29

MORE AT Google

You have missed part of my order you have only sent me one cheese toastie

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Gemma . 2022-05-19

MORE AT Just Eat

Like Costa. Staff in Allerton road are particularly friendly

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Marion Greene . 2022-05-08

MORE AT Google

Geeat coffee great staff good service

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Leon Hunt . 2022-04-26

MORE AT Google

It took hour they kept change delivery time 2 tostie all soggy the drink the cream melted was like water

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Natasha . 2022-04-21

MORE AT Just Eat

Nice to see this place is back open. With lots of chairs and tables outside. Helpful staff have turned this place back to 'A place to go'

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Jonathan Marshall . 2022-04-19

MORE AT Google

Just paid £2.90 for a flat white, then an extra 25p to sit in and drink it!! So £3.15 total, not too bad as the coffee is quite nice, but I have paid an extra 25p to sit in a messy coffee shop, there are no customers waiting and for the last 20 minutes I've sat here not one table has been cleared.

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Maria Hayes . 2022-03-31

MORE AT Google

Coffee was very good the staff were fantastic

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Ian Cameron . 2022-03-22

MORE AT Google

Cold food, missing items and late delivery every time.

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Arwen . 2022-03-01

MORE AT Just Eat

Great place to get cup of coffee

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Mazen Hasen . 2022-02-25

MORE AT Google

The food is always cold from here.

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Catherine . 2022-02-23

MORE AT Just Eat

Drink was mediocre. I paid extra for more coffee and had none. Also the whipped cream was all over the sides of the drink.

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Jazz . 2022-01-08

MORE AT Just Eat

Always return to this Costa as good all round personal service 👍

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Diane . 2021-12-15

MORE AT Just Eat

Nice food, drinks and service but not the cheapest!! You know what you're getting and paying so no surprises.

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Sein . 2021-12-08

MORE AT Google

A very cosy cafe. Me and my mum came all the way from town to drink at this Costa because it was so lovely.

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Daniel wonderley . 2021-11-16

MORE AT Google

Get some staff, Costa. Two little girls serving this morning, and a queue almost out of the door. After 10 mins, the lady in front of me left. The queue barely moved. After 15 mins, and getting no closer to being served, I left too. All that time in the line allowed me to calculate that nipping round to Tesco and buying a cafetière, milk and coffee was so much more economical (and quicker). I feel really sorry for the staff on shift this morning.

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Sophia Bee . 2021-11-14

MORE AT Google

Just lukewarm so won't order again

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June . 2021-10-29

MORE AT Just Eat

Good Missing from order after a long wait and freezing cold. Terrible

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lynda . 2021-10-29

MORE AT Just Eat

As with all Costa could do with a re vamp, still very popular.

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Colin Platt . 2021-10-03

MORE AT Google

Awful. Food was cold. Drink was melted. Over an hour late.

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Catherine . 2021-09-18

MORE AT Just Eat

Wonderful place for a quick stop or to chill out/work. The staff were incredibly polite, quick with orders and had a smile on their faces. Lots of room inside and outside to sit down, will go again.

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TiaCx . 2021-09-14

MORE AT Google

Ordered a cappuccino not a white coffee . If I wanted a white coffee I would of just put kettle on

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Scott . 2021-09-07

MORE AT Just Eat

Everything perfect! Just need to fix comp ordering glitch - keeps adding sugar to tea or extra shots to coffee free ice drinks!

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Tracy . 2021-08-28

MORE AT Just Eat

This is my favourite Costa around Allerton, its bright and spacious inside, the same familiar staff are always running it well, and it's well stocked/consistent every time. ☺

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Loz Davidson . 2021-08-24

MORE AT Google

Pleasant staff always service with a smile, and fast as they can be and serve excellent coffee and also have good atmosphere all the time, keep up the good work

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Aden Jones . 2021-08-17

MORE AT Google

Train your staff the meaning of accepting diversity by friendly service. Tray was wet, plates and spoons not clean, told staff and they changed without apology or explanation.

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Ahmed Ahmed . 2021-08-08

MORE AT Google

Service not professional, wet tray, plates with coffee spots and spoons were not clean, staff non friendly. When asked a staff member for a clean everything the other asked in front of me what he needs, other staff told he asking for clean plates and spoons and handled everything without apologies or any professional communication This Costa definitely is not accepting diversity.

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Ahmed . 2021-08-08

MORE AT TripAdvisor

I was at bus stop.outside so can't say

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Alan Mcdonnell . 2021-08-02

MORE AT Google

Awful Hopeless Slow Couldnt Care Less, left without being served & served straight away at Tesco next door. Wont be going back.

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Nicola Thompson . 2021-07-14

MORE AT Google

Normally a very good Costa, but I was disappointed this time. I was served by the manager who asked if I wanted my coffee smooth or bitter. I said I want the normal one. I asked for a receipt and saw I'd paid for Champions Roast, which I never asked for. Up-selling is taken too far at this place. The manager was rude, but the other staff member was nice, which is why I'm giving two stars and not one.

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Joshua Bates . 2021-06-28

MORE AT Google

Probably the cleanest I've seen it although sat outside after order. As usual with Costa service wasn't the fastest but decent coffee

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Halcyon days . 2021-06-09

MORE AT Google

Clean friendly costa, staff very good offered to carry the tray to table because I had a bandaged hand. Will return, to the relaxed atmosphere.

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U.F . 2021-06-07

MORE AT Google

Our nickname for costs is costa lotie haha but nice xxx

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Cheryl DeAsha . 2021-06-04

MORE AT Google

Staff very helpful coffee always hot.

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Christina Molloy . 2021-05-27

MORE AT Google

Coffee was tasteless, I complained to Costa and they sent me a voucher, went to Speke for another one, just as tastless. Long live Cafe Nero and Starbucks!

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Merle Biberfield . 2021-04-27

MORE AT Google

No social distancing rules. Staff remove their masks while making the coffees. People stand around when they shouldn't be drinking in the cafe. queues are massive at lunchtimes, everyone spaced a few cms apart in the queues and many with no masks. I would say risk of high level of Covid 19 - buyers beware as you were warned !!

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Terina C . 2021-03-18

MORE AT TripAdvisor

Wow what has happened to our lovely local costa !! This is a latte?? Really !!! And where are the nice staff gone been replaced with some proper misso’s

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nickjonesjones jones . 2021-02-17

MORE AT Google

Pleasant staff & very friendly atmosphere.

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David Huddleston . 2021-02-01

MORE AT Google

This Costa different to the one I would normally visit however the staff were pleasant explained they had a large order to complete so the wait could be a little longer. The staff also asked people to wait outside as there were too many inside people did this. In fact if I have a complaint there were 3 girls approx 14 years old NO masks worn not sure whether they were asked why as I was leaving with my coffee they were all chatting were they exempt?????

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Karen Henry . 2021-01-17

MORE AT Google

Given the current situation, it's rare to go inside a coffee place, and this isn't one of my favourites. But the week before Christmas we found ourselves there so went in. It happened to be the last day of the school term and it was overrun with teenagers from the local comps who treated it like they were still in their school bubbles. Swapped presents, moved from table to table, popped in and out of the place greeting friends, and the staff were too busy serving to do anything. Tables didn't get emptied fast enough, which meant that people were standing trying to work out what to do while still maintaining social distancing. Not one of the better ones.

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GillH358 . 2021-01-05

MORE AT TripAdvisor

Met a friend today, was taken back how grubby the place was, toilets stink, everywhere needs a deep clean. My cutlery was dirty too, would never go again, these places rest on being popular, cant think why they are, taking the @# !? out of customers.

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mummyuk2017 . 2020-12-14

MORE AT TripAdvisor

Friendly staff. Good.experience had.

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Kelly Radcliffe . 2020-11-19

MORE AT Google

Great little Costa. Same as all the rest but well spaced ou.

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William Costello . 2020-11-01

MORE AT Google

Great coffee and very Covid secure.

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Jack Morris . 2020-09-25

MORE AT Google

Lovely, spacious with a huge window overlooking the outside. Very friendly staff. Limited menu ATM. Hardly any vegan items.

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Karl Jones . 2020-08-13

MORE AT Google

Really friendly and helpful. Pleasure to go there

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Michelle Kneale . 2020-08-11

MORE AT Google

Friendly staff and delicious coffee

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Lynn Kilpatrick (Scouse Mouse) . 2020-08-02

MORE AT Google

Not sure if due to current restrictions but couldn't get either a toasted tea cake or any toast but well compensated with a delicious toasted ham and cheese sandwich.

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John Wood . 2020-07-17

MORE AT Google

Not much to say about a coffee shop. Good service friendly staff.

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Steve Mcloughlin . 2020-06-01

MORE AT Google

Never disappoints always enjoy a bacon cob and a cuppa very busy but service is good.

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Eileen Terry . 2020-03-18

MORE AT Google

Great place to eat and have a drink and a matter.

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Robert Garlick . 2020-03-03

MORE AT Google

Today some low life stole the staffs tips from a cup on the counter and walked out leaving the staff totally stunned they thought it was the noise of someone putting monies in !!!

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Jac H . 2020-02-09

MORE AT TripAdvisor

Although it is New Years day, and, it was very busy I thought the staff coped very well. A very cosy atmosphere on a cold day. Very nice.

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Clifford Stanton . 2020-01-01

MORE AT Google

Large with plenty of seating in a fairly quiet area not far from Penny lane!

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Marybeth Martin . 2019-12-29

MORE AT Google

Still chipper at half 7 in the morning. Thanks Costa x

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Reuben Jones-rigby . 2019-12-04

MORE AT Google

Needs a update. Beginning to look a little shabby. Seats are grubby and are not looking their best. Costa coffee is not cheap. The surroundings should live up to the prices.

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Elaine Johnston . 2019-11-30

MORE AT Google

Nice and clean, reasonable price

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Dan katz . 2019-11-20

MORE AT Google

Sorry but it was a bit dirty, floor had not been cleaned, the same with toilets I expected more from Costas in Allerton Road

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Victoria Carreno . 2019-11-09

MORE AT Google

Disappointed. Get some proper staff in there. Got my ordered wrong when I asked for a milk free alternative. Croissant tasted and looked like it was a week old. Not good!

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Anna O’Grady . 2019-10-30

MORE AT Google

I love coffee, no brainer really

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Paul Rothwell . 2019-10-19

MORE AT Google

Great coffee and a cracking bacon roll - yummy.

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PPH . 2019-10-13

MORE AT Google

Nice place. Great coffee and staff ok. Toilets need attention and cleaning as there was a lot of paper on the floor and wet on the floor. I like the hot chocolate and it's made well. I cant wait for the Christmas drinks as this is where Costa come into their own. The different chocolate range is lovely. Wish they had a Costa in Belle Vale Shopping centre. I would be in my eliment.

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Keith W . 2019-09-03

MORE AT TripAdvisor

Your standard Costa Coffee experience. Clean surroundings and always friendly staff with decent service.

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Conger Derp . 2019-08-28

MORE AT Google

Awful WiFi remember dialup? That was better

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boilers direct . 2019-08-23

MORE AT Google

I’m a regular here. Spacious and bright, with the normal Costa selection. I’m not a huge fan of their standard coffee grain, as it’s bland, but it’s a nice quiet place to hang out, with free WiFi, and I like it. It’s one of the few branches where the staff usually remember to give you a glass of water with your espresso and usually get the order correct, but that’s probably because I always go when it’s quiet.

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Niall Beaucle . 2019-08-22

MORE AT Google

Special magic place for many years 😊

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naomi pinder . 2019-08-17

MORE AT Google

Nice coffee, pleasant surroundings

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Robert Davldson . 2019-08-14

MORE AT Google

The place was untidy and dirty stain on cups and plates

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Dave Allen . 2019-08-04

MORE AT Google

Went to this Costa on a off chance and was pleasantly surprised. The shop is clean, the service was quick and the order correct. As we no, Costa coffee is very tasty so a win all round. I would recommend

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Gary Small . 2019-07-27

MORE AT Google

Can be a bit chaotic behind the counter. The girl with the crazy makeup and eyebrows is always super friendly and happy which lifts the atmosphere.

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John Lloyd . 2019-06-12

MORE AT Google

A great Costa. Been here a few times. Today it was very busy, however the staff were excellent in managing the numbers and orders that I had to write a review. Spacious inside, good food options even for vegetarians, and service was friendly and efficient.

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David Partington . 2019-06-02

MORE AT Google

How much is a regular coffee,yes far to much

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John Navis . 2019-05-23

MORE AT Google

Love Costa. You need to open one in Belle Vale Liverpool. Please

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Keith Williams . 2019-05-15

MORE AT Google

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