Costa Coffee in Liverpool

A rude red-haired waitress / barista - will not go back to this store

Staff ignore you and just chat and giggle among themselves behind the counter, then 3 staff came and stood by our table talking about their personal life next to us, no privacy at all. Cups are dirty.

Girl on til was v good but v busy and slow servicev

Extortionate prices for weak coffee and tiny servings

Lovely costa for a coffee and cake

the drinks were wrong and the food was grim, wont be ordering here again

Brilliant as always. Coffee is great and you still get a proper cup with a SAUCER!

Come here 4 cuppa n chat wenever i meet my bestie

Lovely staff very pleasant. Place was spotless. Well done

Really good coffee really good food friendly staff great for people watching.

Great as to be expected.. but many people couldn't find the toilets ..better signage req

Always busy around lunchtime, especially on weekends. Nice views.

This is a lovely place with friendly staff

This is a shopping chain i visit regularly First class quality A lot of shops sell clothes a lot cheaper but after a couple of washers they look like dish clothes Not here last longer look nicer

Nice place and excellent service

Bon endroit pour se reposer, prendre un cake et un café. Possibilité de recharger tablette et smartphone avec câble USB 😉☺️👍

I been here this afternoon around 2.15pm for a Cortado and a babyccino , the young girl that made the beverages was not good at all to do them ,unprofessional and really rude. I just asked to have a bit of foam on the babyccino and she said that the babyccino she does like that in bad mood, also the cortado was only coffe with milk without creamy milk on top. I don’t recommend.

Enjoyed a stop for Coffee and Cake before heading to the hotel.

Excelente atención al público. Muy amables

Coffee was delivered all spilled in the drivers bag and the paper bag it was in was also split from the coffee that had spilt

Great coffee shop. Lovely cakes.

I always enjoy my visit to this costa

Got forced into going shopping, rescued by stopping for a nice drink!

We had a lovely cup of coffee in nice surroundings, nice staff,a pleasant time.

Nice & cosy with excellent Coffee and cakes

Nice place to sit with a lovely coffee and watch the people of Liverpool walk by.

First of all, NEXT in Liverpool has moved to a new premises, across the street from where it used to be. NEXT, along with the Costa Coffee in it, is now located in the old Forever 21 store. This is an attractive Costa Coffee. It's not been open too long, so as a result, it feels modern, sleek and upscale. It's certainly one of the nicest looking ones in the city. The food and drink offered is your standard Costa, so I guess there are no issues there. This place is located on the 2nd floor of NEXT, however there is a lift in case you have mobility issues. When I arrived, there were quite a few tables with trays and plates still left on, however there was a member of staff going round clearing those, which was good to see. There was also no queue so I got served immediately. This place was also not overrun with customers, so it's possible people don't know about it that well being a fairly new addition. Then again, I did visit after 5pm on a weeknight, so this could change depending on your time of day. The prices, however, weren't so good. This felt like a slightly more expensive Costa than some I've been to, with toasted sandwiches being sold for £3-£4, which I thought was a bit heavy! The biggest insult were the Mark's and Spencer's sandwiches they were selling - I'm not sure if you've heard but Costa Coffee have agreed a deal with M&S to flog their sandwiches in their coffee shops. The BLTs were being sold for a grossly expensive £4.60, which knocked me sideways, considering the M&S in Lime Street Station only charges £3.80, which is already a bit over the top! Also, the staff could have been a bit happier in their work. Granted, they did their job and there were no problems with them per se, but they could have engaged more with their customers, rather than moping around looking glum! On the plus side, the lady behind the counter offered me some cloths to go with the toasted sandwiches and I thought Hallelujah! A coffee shop that finally gets it - too many places, including Costas, are getting away with not giving out napkins or serviettes with toasted sandwiches, meaning my hands always get dirty and I have to run the toilet. So I was impressed with this addition! Overall, not a bad place at all and I would definitely recommend a visit if you want a coffee. But due to the prices, I wouldn't recommend buying the sandwiches or toasted sandwiches from here because the prices are a bit penny-pinching!

When in town I go here. Food is fresh. Staff are friendly

Great place to chill for a coffee with friends

Very popular cant always get a seat

Good choice of sandwiches and toasties. Efficient and friendly staff. Tables cleaned. Plenty of spaces.

Nice friendly and helpful staff

Nice place, but I have seen them heat up bacon baps and veggie items in the same oven.

Came in and had a nice coffee in a relaxing environment

Love this coffe shop great to ppl watching

Lovely large Costa (2nd floor in Next) plenty of comfortable seating.

Two lovely young staff, friendly service

Clean tidy was late popped in so take out cup didn't make any difference

My girlfriend and I have issues with consuming too much dairy therefore I ordered two drinks with oat milk and hazelnut syrup to avoid upset stomach's. I watched the barista use a green bag of milk in our drinks and I assumed it was oat milk as I rarely go to Costa and I trusted them to make our drinks correctly. After getting half way through our drinks our stomach were irritated, I realised that they must have just used semi skimmed milk as it was in the green bag and that my initial concerns about the milk being used were true. Not only that but we could not taste any hazelnut in our drinks. Considering its an extra fee for oat milk and syrups I am annoyed to get neither in our drinks and instead get charged extra for stomach issues and drinks we couldn't finish. I'm glad my intolerance is not as serious as others but I can't stress enough how important and serious it is to pay close attention to allergies and intolerances, the staff need to be trained and made aware that this is a serious issue that they need to pay full attention to otherwise they could cause serious harm to future customers!!!! I hope they take nut allergies more seriously at least!

A lively soya latte along with plant based sandwiches made this coffee stop a very nice time. Really friendly staff.

Staff look down their noses at you, asked if there was anyone to clean a table for me didn’t seem happy at all or apologetic that it was dirty, food all over the floor and chairs, not a good experience, will not be coming here again

Staff look down their nose at you when you ask for anything. Get orders wrong, asked twice for cakes and still didn't get them so gave up. No milk with my tea and when I asked one of the staff who were walking around if they could get some was told to go to the till.

Clean, friendly staff, love my coffee.

My strawberry drink was so weak it was like drinking water. The girl that had to remake me another drink had a face like thunder because I told her it was awful ... think the some of the staff need to be RE trained

I had a coffee and a muffin at Next Liverpool the service was very good Staff were very friendly.

Really good get there early as can get really busy nice staff

Service slow didn't see anyone cleaning the tables as people left.disappointed this visit

What a hidden gem! Quite large and alot quieter than the other costas in town! Perfect for avoiding ridiculous ques!

We were going into costa coffee until we heard the assistant tell the lady ahead of us in the que sorry we are using paper cups today as our dishwasher is broken !!! 🙄 come on you guys its a small coffee shop inside next clothing store get somebody in there washing cups the old-fashioned way . If i have heard that excuse once I've heard it a hundred times just lately!!!

Courteous and friendly team, food selection a bit limited. Pleasant atmosphere.

Just a kind thought to say highly recommended place i was on a day trip with Coopers Tours from Grimsby N.E Lincolnshire it's nice put places on the map i had brilliant time not to missed from biggest party goer in Cleethorpes from Party Paul 👌👍😊.

Coffe was excellent, made to perfection👍

Went shopping for a suite, came back with two. It must be good.

Great coffee, shame about the cleanliness. Tables not cleared & one member of staff looked like she was severely ill.

Favourite Costa in town always a warm welcome

Nice coffee. Every single table dirty, spills everywhere. I doubt tables are getting wiped at all during the day. Spent here some time didn't see anyone wiping tables.

Rude staff, unpleasant cafe which is far below Costa's usual standards. Staff certainly do not seem to care about hygiene here. Will never return!

Sunday, pushed to get a table at one point so sat on only one available, covered in plates and leftovers. Been here 15 minutes and it is quiet now, one customer asked for cloth and spray and is cleaning her own table and my table is still full of plates. Foreign lady that served me was abrupt and unwelcoming. When you pay £ for a coffee and staff expect you to sit in a mess then it doesn't make for a nice experience.

Genuinely the worst Latte I've ever had. My girlfriend's a barista so yes my standards are high, but by God this coffee shop is not only the worst looking and has the worst atmosphere of any Costa I've been in, it also produces the worst coffee I have ever had the displeasure of drinking. The coffee machine was filthy and the "barista" (if I would even call her that) poured the coffee from the machine into a dirty cup and then tossed it into the latte glass on top of the watery but somehow burnt milk. My girlfriend the barista was on the verge of pushing the Costa employee out of the way and making herself a new coffee, while myself the HACCP trained and qualified chef nearly rang the health and safety board. Disgrace of a Costa and it deserves to be shut down.

I walked in and this shop smelled musty, it didn't look very clean and looked dreary. In my opinion it was definitely NOT up to the brands usual standard. I walked out and went in the Costa in Lord Street which was up to the brands good standard. Clean and nice to be in.

Went in at 6 closing at 8. Girl behind the till unable to smile or even use any form of manners. Obviously on close down mode.