Costa Coffee in Sefton

I know it was late but I expected with weather thank you to driver

order was wrong and cold by time of delivery

food and coffee is always great but they get the order wrong so often!

Had the new caramel nut latte. Disappointed. Lost some of the content from the cuand taste just like a normal latte. Normally great service really disappointed this time x

Missed all the food off my order. the delivery driver showed me the order note, no food on it. The app still showed the food ordered and that I had paid for it.

ordered a hog roast toasty, got a ham and cheese. And it was cold. Day ruined!

Usually takes a while to get served as they seem to take preference for the Home deliveries side of things rather than physical customers. Drinks are hot and tasty, food is nice, atmosphere is cosy and the place is always busy.

Tasted amazing not to sweet and not to plain it was just right. Thank you

I ordered 3 wraps but only 2 were delivered. I told the driver while he was still at my door that one was missing and he said he would return with the third wrap but did not return.

The girl with short dark hair is fantastic she is always friendly and helpful no matter how busy she is.

Great service and delivery. Coffees were as to order. Thanks

I think they have a new driver - not had any issues with cold food / spilled coffee for a while now. Thank you and keep up the good work!

Delivery guys was great.Food and drink we're hot

The staff in this Costa are lovely. Really friendly and always chatty. I love how it has an upstairs which is small but always quiet so you can have coffee and work in peace

My daughter called in around 3pm for a medium skinny wet latte with 2 extra shots and a.small berry cooler. Apart from costing almost £10 the drinks were disgusting. The cooler was only 2/3 full and the latte was like a flat white coffee with 2 extra shots in it. My daughter brought it to the car. I opened it to put a sugar in it and found it had been filled to the very brim. I spilt some over my hand and over my clothes. It was far too full and the barista should be far more careful. Obviously from the state of the coffee which ended up getting threw away cs it was undrinkable and the undermeasure of the cooler we will not be going there again and would not recommend to anyone

ordered 2 breakfast raps and ony got 1 not happy!!

both coffees spilt inside the bag im not happy with it

coffee was great cinnamon bun stale couldn't eat went in bin normally get a fresh one shame as won't order again

Really disappointed. We order a coffee every few days but on this occasion the order was so bad. both the latte and Cappuccino was awful. So watery but strong there didn’t seem to be any sugar free caramel in the latte and the cappuccino seemed as though skimmed milk had been used. ended up making our own and think we will save our money and continue to do so.

2nd time in a week not got full order

Very nice thank you polite quick delivery

Fast delivery, coffee still hot!

Courier was polite and friendly. Even got a smile.

Very polite an apologetic delivery driver explained the 2 coffees fell off the bike while en route. I guess the wrap went as well because it was covered in wet/coffee! Only solution offered was to request a refund on the app.

Always love Costa but there KitKat frappe wasn't very nice, popcorn one is super tasty though 😋😋

Lovely coffee and food nice and hot

you were on time and even rang me up to ask if I wouldn't mind swapping something in my order because you didn't have enough and I really appreciate that alot! do thank you so much excellent customer service

Disgusting deliverers to wrong address

I ordered plain iced latte as can't have sugar and it's had some sweetener added so I can't drink it

Not happy with new price increases I think 30p on a small coffee is excessive.

Great service as usual today, Wednesday 28th Feb, Kirsty, Beck, Edith, great staff as usual, always consistent. John.👍

Some of the nicest staff I’ve ever met. Eden in particular is so welcoming and friendly, they always make us laugh and smile!

Worst Costa ever?. Toilets always broken, orders often wrong after a long wait...easy things to improve but never seem too...Take Away you may strike it lucky,...

Food and drinks were all hot and enjoyable

missing a toastie from the order

Food is limited but tasty. Coffee excellent atmosphere 👌 excellent service.

Owners, fix the damn toilets. You're a chain restaurant, you've got the money. Nothing against staff though, they were all lovely and made nice drinks.

Staff always really friendly and attentive and always get served with a smile! 😊

Missing food from the order and no way of ringing them!! Delivery driver rude and didn’t say anything when we told him the order was missing and no help from Costa at all

Really friendly staff and nice sitting area

Arrived 20 minutes later than the original 'latest' time. Coffee was luke warm and the sandwich was coldish and a bit damp (guessing from sitting in its packaging for a while) so had to be reheated. Driver was polite.

Great food & service after having a difficult customer too 🤩 thank you 😊

Love I'm so happy you remembered our chocolate twists we didn't receive them last time made up thank you

Sent the coffee - got a latte instead of a cappuccino. Service was good otherwise and coffee tasty as always.

Delivery was due between 15-30 mins which is why we ordered for our lunch break, it took 50 minutes. Also the latte had leaked out over the bag. For £17 it was quite disappointing.

Had to get rid of my latte this afternoon, it tasted like old coffee! Not sure if the machines aren't being clean or what but not worth £4.00

the food was fine it was just not what I ordered tried to spoil myself and make my morning a little better and then I get a completely wrong order LAME!!!

It's a lovely little neighborhood Costa shop but please guys clean your portfilters and milk jugs more frequently because I live across the road and pop in regularly and they're just never clean. The coffee station is visible and sometimes the mess there really bothers me, and you can taste old coffee grinds in your coffee. I've also been served milk that's clearly gone off recently so please just make it a little tidier.

Ordered today... they rang me to say they went to the wrong place on the same road and that the will be a few minutes. Order never turned up ... it is a joke that even if I get a refund from just eat I'm still out nearly £5.00 for fee's. I will not be using again.

No lid on drinks all spilt everywhere

Lovely coffee hot and hot food deffo order again.

Polite driver and good delivery time. Unfortunately one of the coffees had spilt in the bag quite a lot. Driver was very apologetic and that drink was immediately refunded by Just Eat, so no major issue at all.

Was sent a soya milk cappucino. I couldnt drink it as I dont like soya. Food was good.

Cream all curdled and brown when the drinks arrived. Never order from here. Powdered and smelly milk in your coffee

Worst delivery Ive ever received from Costa. 1st time using this branch. Received items with bag torn in half nearly, dripping with coffee that was spilled. Wint order from this branch again!

Drinks arrived cold , half of marshmallow in bag . Hot chocolate had also leaked in the bag

Coffee is still hot which is great came on time like the fact can see where delivery is

Really quick and drinks were fresh and hot. Thank you!

Whoevers on shift for the late afternoon today clearly doesn't give one, order is entirely wrong, foods obviously been tossed into the bag in a rush. First order was completely correct from the other day and the typical service you'd expect so what happened??

Wrong food received, asked for a panini and received a cheese and tomato toastie and only half of my wrap arrived

Specifically said no cream, loads of cream on it.

Ordered sausage. They sent bacon. Atrocious.

thank you just what we needed and thanks for the phone call about the order very polite and great service as always would recomend as they always try to deliver the best they can

Costa said expected delivery 15-25 at the time of ordering then gave me a time 40-60 minutes upon placing the order, delivered just before the 40 minute mark.

Cold, not sealed drinks half full spilled. How can you be sure a driver hasn't drank the drink if not sealed

Cheese & Ham toastie was missing

Ordered two flat whites and they were basically warm milk, couldn’t drink them. Disappointed.

Everything intact, cute lil strawberry’s on top❤️ Delivery driver was super lovely, and friendly ✨

Lovely spacious costa good coffee and food

Very busy only 2 staff bought croissants but didn't find them very fresh drinks order was wrong also but too busy to complain like the layout and it was clean also

Delivery driver robs your food

Just ordered a flat white from here as a takeaway. You could barely taste the coffee. Undrinkable unless you want a mug of warm milk.

They’re where very helpful and made the order special , by listening to my note . Thank you.

Good decent coffee made here staff are friendly and helpful

Order all right can't fault this place

Did not come with food only coffe came disgusting t

Quick service and quality breakfast

Completely wrong order and have no way of calling up

Paid for Hot chocolate and Cheese and Ham Toastie. No toastie came, just the hot chocolate. No phone number to call the store.

Only got my lattes and hot chocolate was missing my food items no option to ring the store apart from that service was fast

Driver delivered multiple orders after collecting ours, resulting in a 5 minute journey time taking over 30 minutes. Coffee was delivered cold.

Cappiciano is when you temp the fats from the cooked milk to make a 'cap.' If it's not possible to temp the supremo milk then don't have it available as a cappuccino then... kids are crying now nice one Love from karen

Not the tidiest, but staff are friendly and good selection.

Bacon bap supplied instead of sausage and popcorn instead of crisps

Pleasant staff, smart and clean, lovely cup of tea.

Good missing items with no mention from the delivery driver

Missing item and only just warm enough eventhough just up the road

If I could give 0 stars, that would be perfect! I have no idea what is happening with the employees here, because it is not good at all! They are not doing their job properly! The old ones, the ones before grade 10, but these ones now are a disaster! She gives you a dirty cup, you ask to drink it inside, she gives it to you to take away, she doesn't give you a spoon, napkins, she forgets to give you milk, even if you ordered, you wait a long time to order something, she looks bad at you, and I talk very bad with the customers! I am not satisfied at all with the new employees, and I am a loyal customer there, I frequent this cafe every day!

Ordered two muffins and only received one

I absolutely love costa coffee. My choice out of my local coffee shops by far. Staff are friendly and the restaurant itself is clean and tidy

Not a happy customer, terribly slow service an you keep putting the prices up in your store every few weeks. Today was my last penny spent at costa I will never stop their again.

Good staff always willing to help but still canopy not fixed !!! Been broken for months

Missed caramel in latte an ruined it for me! After paying £8 for a coffee

Popped in for a coffee on a beautiful Friday afternoon it was quite in there shop first appearance clean stocked up full presentation and approachable staff. The gentleman behind the counter with greyish long hair tyed up was at my service made eye contact greeted me with a good afternoon!!! Which I feel is right there's nothing worse then being approached by alright mate/pal so good on u however the other staff member in there making the coffees abit like ok not really interested the girl behind the counter might of been training but at least u got a smile which is good wood I go back I think so

It's nice to get a cup of tea and hot chocolate every now and then

Brandon was great entertainment and great service

Received the wrong order with the wrong name on. JustEat wouldn’t refund. AVOID.

Ordered a Mocha and it was just warm milk

ordered 2 vanilla wafers, one was missing 😭

The drink had spilled all over the sandwich so couldn’t eat as soggy, the coffee spilled all over my hall way as it had leaked through the bag!