Costa in Sefton

Overall it's too expensive and quality isn't anywhere near as good as local individually owned competitors. Food over priced and standard quality. Better quality food in IKEA and less than half the price. Service was good. Professional and friendly. Atmosphere is the same as any chin coffee shop. People taking laptops and pretending to be in meetings.

Rude, obnoxious and extremely poor service, I only asked for the seats outside to be wiped dry only to be told it will only rain again By Kev. Maybe he was building an Ark out the back expecting it to rain for 40 days and nights, it was clear today and didn't rain for the remainder of the day. The best they did was to nonchalantly hand me some paper towel which wasn't enough and give such a response. At this point I thought I might have to make my wife and myself our own drinks, I told him I won't be coming hear again and he said we don't want you too, then threw my drink down the sink. I requested a refund and was told to wait outside, which I refused as my refund was not forthcoming. I eventually got my refund after he had served two other customers. I visited this costa on many occasion having never before being treated this way, I have never had a problem. I am sure he would spin some tail denying my side, check your cameras as he is not to be trusted.

No idea why people are obsessed with chain, support local businesses

We'd always gone to the nearby Cafe Nero, but after an unsatisfactory experience, we gave Costa a try. Much nicer feel, very clean and welcoming, with pleasant and helpful staff. It's Costa every time from now on.

Coffee was pretty good and had good latte art. The flat whites are ridiculously big and very expensive, but that's no fault of this specific Costa. The seating area at the back is incredibly dark though and not in a cosy way, very uninviting.

Cosy little costa in tesco, cant go wrong with a coffee from here, nice seating and peaceful

Busy and therefore a little slow with the service, but the staff are excellent.

The place is in dire need of a deep clean. Grotty and dirty. 🤢 vile

Came for a simple Americano which was luke warm and somehow bitter so hiw you can burn the coffee and serve cool is beyond me. Anyway was dropping my daughter off as her Brownie unit was singing here as as I'm stood waiting a very rude and confrontational large man starts having a go at me about moving things round and the store being closed and banning us from entering. ( i had not touched a thing) Luckily before I told him what I thought one of the brownie leaders stepped in and had words but he was so rude and unreasonable with both of us just because the girls wanted to hang their coats on a chair Never seen customer service this bad.

I ordered the Black forest and cream hot chocolate drink with a white chocolate trillionaires slice. If you want a total sugar rush, then these two are perfect! At over £7 for a hot chocolate and a small cake, this isn't cheap, considering the seating and decor of the place. It's hard to rate the atmosphere in a small cafe within a supermarket. Parking is obviously no problem as it is within a superstore.

Today I went to costa in Tesco in formby. I was served by Matthew. I feel Matthew really delivered superb customer service and absolutely deserves some recognition for that. He was super cheerful, super helpful and genuinely happy to help ! Well done Matthew. Keeping us customers happy isn’t always easy but your cheerfulness really made me smile today. Thank you !

We have been to all the Costa's in formby, birkdale a d Southport. The people we support in the community always ask to re visit Formby Costa inside the Tesco. The staff are all amazing. Always have a very happy welcome and take time to greet them. We have been going here for a long time now and we are all on first name terms. The service us fantastic, food is good. Atmosphere is very relaxing and happy.

Hi, I had the absolute displeasure of visiting one of your shops today. It is in Tesco Formby. Disgusting filthy dirty shop I walked in for a coffee, waited at the till looking at the floor covered in dirt, at the open topped stuffed full bin next to the counter. The dirty rags strewn on the floor. The counter looking filthy dirty. Then I looked at the coffee machine with no guard over the drip tray, full of dirty stale milk, with an upturned small coffee cup sat in the middle of it! I asked for an oat milk latte coffee with sugar free syrup. £4.45 the cost! Imagine my horror to watch the member of staff lift the cup from the drip tray and put it under the coffee machine and allowing my coffee to go into it! She then looked at 8 dirty, uncleaned jugs that had clearly been used before, she selected, and I mean selected, the one that looked the cleanest! WOW! Then she put my oat milk in it! Not sure how she knew what had been in it before! I just hoped it was not animal milk, or indeed nuts, the consequences could have been disastrous. Anyway, I then said to her, is that my coffee, referring to the cup she had recovered from the drip tray. Oh yes she said, I am going to pour the contents into your coffee. I felt sick, without saying a word, she then got one of the other dirty cups off the side, tutted and as if to repeat the process, but in some way convince me that this time it will be clean, put more coffee into the handled holder, pressed it down, then used her hand and wiped the top of it! She had been cleaning the bloody tables two minutes before that! No hand washing no hygiene. I said it’s ok I will leave it, and went to leave, but then Remembered I had paid already, so went back for a refund, then the ‘shift manager’ came through and tried to tel me that Costa had trained them to use their hand to wipe the coffee handle! What on earth are you doing as a business! As a trader, as a company who operates a service of consumable goods to the public. It is by far the worst state I have ever seen a shop. The lack of hygiene, poor customer service and sheer audacity to then tell the customer that Costa had trained them to use their own filthy hands to wipe a product. Then when I get my refund, they can’t even work the bloody till and the manager decided my refund, so cost of my drink, was only £4!!!!!! I do have images, but won’t add them here!

Great breakfast on the go. Gerard and Keiran were really friendly and welcoming creating a pleasant and relaxing atmosphere.

Called in Costa coffee here many times the man how served me couldn't keep his hands for inside the paper cup & wen putting the lid on the cup he couldn't keep his fingers from inside the lid of the cup , I brought this to his attention for the second time hygiene was not on his agenda

stood at front of queue for 5 minutes. Both staff totally ignored me so walked out. Totally hopeless experience

need to practise social distancing better

Staff always pleasant and helpful. Food and drinks always made perfectly. (Just don't visit when kids are on school holidays - but I expect that applies anywhere!)

Excellent service from all the team. Alin, the manager, knows his regular customers and their orders. As a lady on my own, I am always happy to come here on my own for a coffee. Alin is extremely polite and calls everyone madam or sir. He always says thank you also. Lauren, the barista who served me, also knew my regular order which is a small soya cappuccino with cinnamon on the top. Definitely 5 star service all round.

Myself and my other half stopped by on our mbikes, mainly to get warm as we were frozen stiff despite him wearing half a cow and myself 5 layers, anywho, he grabbed a seat whilst I queued for our lattes. I kindly asked for TWO gingerbread lattes please with cream on top, after a 20 minute wait in line with a man behind me trying to snuggle into my back (maybe he was cold) I was charged £10.05 and given THREE watered down possible lattes, I thought to myself hey that's a tad expensive, I couldn't read the price menu as it was written in some sort of Old English font, I merely got on with it and took the tray to our table. I took a sip from one of the glasses, couldn't taste any gingerbread so gave it a stir with one of the 3 spoons (the other two had some sort of dried milk substance on I wasnt risking that, we have enough IBD in the family) still no gingerbread) my partners the same, surely the third had some in? Well it seems so, very slight I may add. The atmosphere was pretty bitter, clearly we weren't welcome, we were in clean bike gear, didn't swear, spoke with a northernish accent but somehow were tutted and sighed to each time we spoke, we managed to clear the cafe in under 15 minutes. Most likely wont be visiting again unless desperate. It was warm inside so that's something.

Good place to meet and have a good cup of coffee. Its busy and can be a bit noisy but serves a good cup of coffee

It is what it is. You get what you expect from a chain like this. The table clearing could have been faster.

We opted for the obvious in the small high street of Formby as we had never been before. Probably typical of this chain nothing to bad but nothing to excite or please.

Popped in for a quick drink and sandwich - usual Costa food. However I found the staff here slightly rude. Not much acknowledgement apart from serving and and continued to chat endlessly.

Staff very friendly and helpful - nothing too much trouble. Quality of drinks and food always good. Can't say that I've ever come across a Costa that is better!

I usually visit the Costa cafe in Formby Tescos with 3 friends before shopping on a Saturday afternoon. I am always welcomed and most staff even remember my drink (soya flat white or cappucino). Cake or fruit toast is always a must too. I was sad to see the previous manager, Chris, leave. I am very pleased Alim is managing the cafe now. I might be a bit biased but Holly makes the best cappucino and flat white. All the staff are friendly and very efficient. Thank you.

I call in here quite often after shopping. The staff work so hard as it's always busy and they are very pleasant and welcoming.

So, apart from the fact that the toasted sandwiches were only toasted on one side, the staff were friendly, helpful and efficient. A quite pleasant environment which was well managed and clean.

I always end up in Costa post shopping and the staff there are always happy and chatty with everyone. There is plenty of varied seating arrangements and generally a nice light and bright cafe.

Lovely place staff great and as always coffee fab too.

No where to sit as staff could not be bothered to clear and clean the tables. Will not be going to Costa in Tesco’s store again.

Very poor marketing trick, running a free coffee promotion and stopping it a week before voucher runs out. Can't tell you what service was like and won't be back to try. Wasted my time waiting and a bit embarrassing being told no. Lost a customer for the price at a medium coffee.

Ideal for £7 lattes, one loo for everyone.

Very nice staff but not enough of them to operate the serving of coffee and the clearing of tables effectively.

Always nice coffee, I always go when it's quiet.

I wouldn't usually choose Costa for a drink and a bite to eat as it's rather expensive, but today I thought I might pop in while doing my shopping. I was pleasantly surprised at the great quality of the coffee and milk froth, the barista was charming and clearly knew her way with the coffee machine! Area was clean and refreshing to sit in, will be visiting again.

....which means good, tasty coffee. Nothing else remarkable about it. When it's busy there are the usual chain coffee shop issues such as tables left with empties for an age but that's because staffing is always at a minimum.

Great coffee, great staff, typical lean, welcoming Costa Coffee shop!

The coffee varies a little depending on who makes it. Toasrted sandwiches are tasty as id the freshly mad toast. Comfy seat which probably need a bit of a clean, and the dirty dishes need shifting more regularly. But much nicer than the Village Costa

82 yr old dad needed help with carrying coffee so I hung around to help. I had to clear his table and as I took them over to the counter they were snatched from me without a thank you and instead just continue to ignore our help in clearing away and huffed and puffed while my dad was being served.

Nice coffee shop to sit and chat and enjoy a lovely cup of coffee, after shopping in Formby village which a variety of shops to suit everyone's tastes.

Good quality Costa outlet, plenty of seating, tables clean and tidy and pleasant staff. Very good of its type

You know what you are going to get when you visit a costa , hot tasty coffee in a standard type furnishing and friendly staff . Formby Costa ticks all the boxes and gives a good value drink in comfortable surroundings

Very slow service an staff are rude! I have visited many times and every time I takes 2 of them to make a smoothie and they need to learn customer service!

We arrived at about quarter past three to be told take out only. When we protested we were told we could sit in but only have take out cups. At half past three they stopped serving and turned half the lights out in the cafe. Awful service, way to make customers feel unwelcome

Very friendly staff and manager. Served me even though they had closed. Very polite and welcoming