Costa Coffee in Knowsley

I'm not comming to Costa often, maybe twice a year, but I'm not happy about my recent visit. Coffee and food as you would expect from Costa, but staff completely incompetent to work under pressure, remember orders or multitask, which is quite sad for such a nice place. 4 girls stressing around, spilling coffeys on the desk, customers waiting ages for their coffee as 4 girls cannot manage even 2 customers at the same time and can't remember an order for more than 10 seconds. I have been asked 3 times what I ordered even 10 minutes after I paid and that was just a croissant, lemon cake and late, three customers came after me been served before me, nothing for my level of patience. No smile, no politeness, no sorry, just stressed faces. Cannot recommend, otherwise the place is nice and clean.

Only had a coffee need a code to get in to the loo girls vey helpfull

I ordered 4 items 1 item didn’t turn up and another item was the wrong thing and then the other two items where damaged, very disappointed as I requested a refund and haven’t heard back from yous.

Went and reserved a table for my Mum and Sister in the Costa in Kirkby, then when they came decided what to have along with a hot drink. Visited a few weeks ago and used my £3 reward to get a Strawberry 🍓 and cream frappé which tasted delicious 😋 and loved it.

They delivered the completely wrong order. If there were items out of stock, there was no phone call attempted to see if we wanted anything else. I have allergies Hense why I ordered what I ordered. So now I have no food. And they couldn’t even be bothered to switch it to of stock or even bother to call me to see what else I would like. Or they just messed up the order.

Excellent as always, thank you.

Faultless once again, thank you!

FREEZING COLD FOOD! I live literally 5 minutes away and it took an hour and a half to deliver cold food. 4 out of the 6 items ordered were incorrect! NEVER AGAIN!!!

Restaurant reciept says order completed at 13:02 Recieved order at 14:16 Food cold and stale Drink cold

Delivery time and courier again was excellent. Chai Tea Latte was delicious as usual, Bacon rolls needed to be warmed up a little though.

Food was delivered ahead of the ETA, courier was polite, food was good, however, on the receipt you say you called to advise the Cinnamon Buns had to be substituted with Chocolate Twirls, there was no call? What number did you call? The Chai Tea Latte was a little lukewarm so had to warm up.

Fantastic as usual! Food delivered ahead of the ETA and courier was also excellent. Food was hot and delicious. Chai Tea Latte is 🔥

Delivered the wrong items and the food is cold!!!

My food has not arrived and your driver has marked it as delivered

says the food was delivered and it werent

Both hot chocolates are ice cold and the toastie is the wrong one and again ice cold, every part of the order was terrible

Great variety of beverages and such as you would expect, very well made too. Nice simple food options including toasties and small cakes. Friendly and approachable staff members inside of a very nice, peaceful building and very atmospheric in terms of its design.

Item stated delivered but didn't arrive. Not happy at all

Costa in the morning to coffee drinkers Is as necessary as bobby brown is for ur ex after a rattle

On time and food was delicious. Whoever is doing the Chai Tea Latte’s is doing a great job with them!

There were no bubbles in the mango frappe and no cream or sprinkles on the salted caramel frappe

Food was delicious and the Chai Tea Latte was one of the best I have ever had, thank you Barista!

One of the best Costa coffee shops 👌

Friendly and quick delivery of the food ordered. Food was hot and delicious and whoever the Barista is, thank you for the perfect Chai Tea Latte!

Very friendly and helpful driver

Food was delivered well ahead of the ETA and was hot and tasted delicious.

Brilliant quick got food lovely delivery driver thank you x

I come here a lot and it is always the highlight of my day out. Today was lovely in particular and Emma was an amazing server who made me feel very welcomed.

Food was delivered by a friendly driver well ahead of the ETA, food was hot and delicious. The Chai Tea Latte is the best one I have had in ages.

Love the coffee,but I think it's called Costa because it costa a fortune!!!

Am there several times a week. Hard working gals behind the counter. They are always pleasant, smiling, and fast. Great crew!! Love your frozen drinks.

Cheese and tomatoe toastie, a latte and piece and quiet. Chills vill. 😎

Order showing as delivered but we never received it. No option to call the shop or just eat to find out what has happened.

Good staff but way over priced on many items.

Have just called there at 7:15pm Thursday with my wife and son. It said on the door it is open until 8pm Mon-Fri. The door way locked with a guy inside indicating that they were closed. I suspect this was a staff early dart! DISAPPOINTED! Trained staff should not be allowed to wind the business down because they want to be walking out the door dead on 8pm.

Gorgeous and hot however £10 a bit steep for a large latte

Was missing a muffin and the coffee didn’t have the shots of syrup in. Wether it’s a genuine mistake or not isn’t acceptable at the prices they charge and don’t answer the phone.

Coffee good, reasonably spacious. Food there I haven't tried yet, so can't comment. Only one cashier and one till. So in peak times, long and slow moving queue

Excellent delivery driver. food is lovely as allways from costa very happy thank you

The staff are friendly and welcoming and the atmosphere is pleasant. The low stars for food is because I find the prepacked sandwiches artificial. Cakes are lovely

Love Costa polite staff very helpful a treat look forward to visiting Costa every time.

We are two drinks down as the driver has spilt or dropped two drinks and we are 3 cakes short from our order.

Food was delicious hot choc was tasty n hot, thank you for my treat a nice surprise, x

Friendly service and tasty food and great coffee

Missing ham and cheese toastie

Staff very friendly and helpful i am a disabled pensioner and they always go out of their way to assist me

Really friendly staff and classic Costa experience. Very relaxed environment and friendly staff who can deal with the more challenging customers easily and professionally. They have an access code now for their toilets that can be found on your receipt. This is so only customers can use the toilets and to stop them from being abused and left in a mess so much. The council need to build toilets in that area of the town centre to remove the lack-of-toilets problem which puts a strain on restaurants etc.

Nice overpriced but fresh and hot water with milk and flavour!

Large cafe and all the options expect from Costa, however on day of visit only one staff member on duty and doing everything. Place was looking very untidy and took way to long to get served. Not the usual Costa experience.

Takes a long time to to get served. But staff are friendly.

Used coconut milk instead of oat milk

The driver had threw the bag outside and the drinks have spilled leaving us with 2 empty cups

Didn't even show up to my house? And it's saying it's delivered when it isn't?

Chaotic inside, place was rammed. Great for Costa but a place to be for a quiet coffee break.

Before lockdown I lived in Kirkby & Costa was the best thing there. I recommend this place for the great service by Tash the manager who would always say enjoy after she serves you a delicious cappuccino.

I ordered of justeat the latte had tipped over and spilt all over the cheese toasties,. The millionaire short breads had been put in same bag as latte so chocolate and caramel was melted to paper bag!! Totally disappointed don't know if it is fault of restaurant or delivery, but won't be using delivery again ... in times like this when money is tight to loose just under £30 on a little treat. Total disgrace

Always quick delivery. Hot food when it arrives. Drivers always friendly and pleasant.

All items where damaged I’m still waiting on a refund the driver spilt the black coffee all over everything

I didn’t receive my order even though the app is saying it has been delivered! Waited hours with a message saying my delivery was in route!

Always super quick service . Food and drinks always arrive on time and hot 😊

drew heart next to latte on my cup hope they have a cold pillow tonight and they win the lottery xoxoxoxox

Really quick and friendly delivery driver. Food was hot and the Latte was delicious.

Rearly enjoy breakfast and watching the world go bye start of a good day xx

Order literally didn’t arrive, waited 3 and a half hours and still no coffees, no call, contacted just eat and got a refund but got to wait 5 days, so pretty pointless all in all Disappointed, won’t use again, adios

I got a note saying no sheep marshmallows provided somthing in replacement nothing there and food got left on step

Fast service nice staff great coffee,

food was hot and delivered with a friendly face

This is in my local area staff are friendly

Orderd a sausage bap n a hot choc, got told no baps so to cancel my end, tried but ther was no cancel option, so I paid £10 for nothing,

Oder absolutely fine. Delivered, within eta, by a pleasant driver. Thank you.

Staff was lovely and accomodating in our phone call and the food arrived as requested in good time

Good to see Costa, on JE, in this area. Food was fine. Hot, and very tasty. Delivered, by a very pleasant driver, well within eta. Thank you.

Brilliant service friendly staff 2,got our drinks very quick

An enjoyable coffee in a lovely place. What more can you ask for

was ok not the nicest costa I've been in toilets weren't that clean only met there because it was handy to meet friends x

Staff very pleasant but coffee was too strong and colder than I would have liked.

Emma .Manager and staff . Have been extremely supportive. THROUGH my PTSD . AND CURRENT MEDICAL SITUATIONS. CATARACT, REFLUX DAMAGE TOO , ASOPHICAS . PERPHRATING BOTH EARDRUMS . AND BERRATS ASOPHICAS . THE ARE MY EYES EARS AND DIGEDTIVE ANGELS .EMMA IS ALWAYS VERY WELCOMING AND SMILEY I ALWAYS FEEL AT HOME BEING IN THE KIRKBY STORE!

Tuesday 20th April 2021. After another long lockdown just getting my fair share of spoil me please. A nice latte or two and a couple of cakes Millionaire Shortcake and Almond and Raspberry Slice The crew super welcoming and the quality always good. Thank you Emma and James

I came here and requested a coffee. Which is exactly what I got... deelish...

Dirty with luttle chose of sandwiches

Me and my mother had a coffee and a cheese and tomato tostie yummy

Shocking this place been twice got latte don't know how they can get it so wrong idea love to see how there making drinks it's mad its like I've just got a large instant white coffee needs someone in there from another costa

Great Covid procedures makes you feel safe. Staff all very friendly and the hot chocolate was very welcome in the cold weather!

The store is extremely clean, always have sanitisers ready when you walk in, the staff are so welcoming and friendly, love Costa, love the coffee.

Great christmas vegan sandwich and mince tart. Plant based Chocolate Orange Hot chocolate was very tasty. Would visit again!

a safe place to get a coffee, social distancing is great,

Not the biggest fan of this costa. They never really have alternative milk available. As a barista from another store, I am not that impressed with the quality they provide. Extreme slow service, never clean tables. They even charged me for OPS to my coffee I didn’t, cream on my hot chocolate and other things I did not ask for which added to about £2. When asking for a refund the woman was extremely rude. Haven’t been back since as it’s not something I would expect from a costa store.

Could not live without my latte

Slow service. No one sanitizing tables. QR code doesnt work. Customers having to clear own tables

Staff are really friendly and professional, nothing is to much for them

Nice quiet atmosphere and a crackin flat white x

A very cosy cafe, good quality coffee, staff are really nice and polite, especially the manager her name is Tash always smiles when she serves you, and says enjoy, that always cheers me up.

Place was very clean and the staff are very quick and professional

The service is good but the food it awful ! I had a cheese & ham toastie this morning and it was the worst taste ever , I was expecting cheese and ham, what I got was a piece of rubber that disguised itself as ham & awful cheese sauce that tasted chemically . Not worth the overpriced amount ! Wont be eating there again!!

Friendly atmosphere, polite and pleasant staff.

You have got to clean your own tables because they are full of dishes and not enough staff. Coffee weak. Wont be going there again.

Great place for a sit down and chat

Great coffee much needed after a hectic day

Nice place to chill out in Kirkby about time. New town centre will complement this well

free eye test from specsavers kirkby and a nice coffee at costa