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4.4

Based on 881 opinions finded in 4 websites

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Nº 1042 in 3448 in Manchester

Nº 129 of 412 Other cuisines in Manchester

CUSTOMERS TALK ABOUT DISHES WITH..coffeelady

comment_iconOpinions

Latte are too expensive especially with alternative milk. Toilet smells always bad, sometimes the smell come outside the toilet, it's embarrassing, they should use toilets products. For the service and quality it's fine but the new staff always had a problem making foam, it's frustrating

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Klaas Klaas . 2024-10-05

MORE AT Google

Recently I was served by a woman and she made me a very good coffee, slim, black hair, glasses, athletic figure, if I remember correctly, her name was Aghata, great customer service!! thank you!! 🤗

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Pedro . 2024-10-02

MORE AT Google

Amazing service from Costa at Manchester Fort,greeted with a smile and asked how I was best service I've ever had from a Costa.

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Rhea Worthington . 2024-08-20

MORE AT Google

Ordered a frappe with cream but I only got small cream on top and I doesn't taste sweet

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genet teklemariam . 2024-08-07

MORE AT Google

As always, very friendly staff.

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Real Mates . 2024-07-14

MORE AT Google

The girl in the till, Maria. Rude and not educated! She doesn’t know how to treat customer, snort on me for asking something. Rude with the girl in the coffee machine yelling to communicate the orders, she’s creating an awful atmosphere in the shop! The manager should take action and change this!

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Hiba M . 2024-07-02

MORE AT Google

Great job 👏 free coffee with beans 🫘 discounted cakes 🎂 and tasty sausage butty cheers🍻

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Paul Herod . 2024-07-02

MORE AT Google

Came in carrying my 9 month old. Asked where abouts the high chairs were located whilst also carrying a large rucksack. Was pointed to a corner of the room where a large wooden collapsed high chair was. 3 people stood behind the counter and watched me attempt to move this high chair to my table whilst holding my 9 month old and not a single offer to help was made but instead carried on with there conversation. Then to make it worse when I later complained the managers response was ‘I don’t hear anything’. That’s because no offer to help was made.

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Dena Bennett . 2024-06-24

MORE AT Google

Just been in and couldn't fault the food to be honest. What I did notice was that there were 3 people serving. 2 of them were constantly speaking in their own language, which in itself is rude when they are serving customers. I sat down and observed that the two ladies continued to speak in their language, evidently excluding the 3rd member of staff. It was very uncomfortable to witness and I came very close to passing comment

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Karen Shaw . 2024-05-17

MORE AT Google

One certain staff member is absolutely fabulous. The toilet was really dirty but when the staff heard, they went to clean it for us straight away. A brunette young curly hair individual went above and beyond to clean the toilet and their attitude was so understanding and kind. I am so thankful and the drinks we had were great. My drink had a light whip and she made it straight away when there wasn't any left. She also went straight back to making drinks after extensively cleaning the toilet for us, coming out to clean the tables and even noticed a table was a bit wobbly so she tried to fix it. This type of young and hardworking staff is so hard to find these days and any employer would be lucky to have her on their team. I really hope she gets promoted. My order ref was 245002295891.

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Tiffany Ng . 2024-04-15

MORE AT Google

Not enough staff to cope with cleaning tables, and the toilets are a right state! Ordered a cajun chicken wrap, hardly any filling in it. Poor, just so poor. 👎

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Damien Marchant . 2024-04-13

MORE AT Google

Can be little bit crowded. On this last instance was served by same member of staff was very helpful

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David Riley . 2024-04-08

MORE AT Google

My ftiend went to buy a coffee and had a giftcard(£2).The employee scanned, said it isn t working and didn t want to enter code manually. Is 2nd time when this happens there. My friend paid in full left embaressed as other people were looking. If it was me there i would have made a big scandal. It is a joke to be lazy, not respect people and treating people different cause of their accent or just you can t be bother to type in some letters. Her english is poor but you can help out and be nice cause that is what is part of your job. You don t like the job just leave it. Tried to complain on the website but it is a joke to be able to fill those forms. Just doesn t let me to aubmit the complain. Today in city centre 28 Market St, Manchester M1 1PW worked no problems and asked if they can do manually if needed and said no worries if it doesn t scan will do that. Top staff in this Costa but the one at Fort a dissapointment. Shame on the girl working there. This happened yestersay at 11 20. I think that girl is a manager there. Waiting for Costa to contact me to sortt this situation out cause i ve wasted 20 min to contact via the form and didn t work

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Ionut Dudau . 2024-02-23

MORE AT Google

Brief encounter at the point of sale with a jaded member of staff who had what I shall politely call "customer service fatigue". We could chalk it up to a bad day at the office but looking at this lady's resting face, I would guess a career away from the challenges that some of the great unwashed present would improve hers and everyone elses quality of experience. Ho hum.

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Mike Cook . 2024-01-29

MORE AT Google

Only gave 4 star as I only had a drink last visit,last food I had (cheese and hog roast toastie) I'd have given 5 star+ rating and I will most definitely be having it again.

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William Ronney williams . 2024-01-29

MORE AT Google

My daily breakfast spot. Love carret cake. Nothing to complain

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Syed Shaukat . 2024-01-16

MORE AT Google

For the last 18 years I have visited as a regular customer with family and friends,today marks the end of an era. Having completed our shopping tonight my husband and I visited the store for a much needed coffee. While I awaited my drink having paid. My husband queued to use the bathroom, as he queued a lady left then a member of staff jumped in front to routine clean....a mother carrying her baby and an elderly lady joined the queue at that moment, with a boy about 4yrs old. The boy could not wait and was teary and the family desperate -so my husband directed them in front of him and politely knocked to advise the staff member the boy could not wait. The staff member stormed out of the toilet shouting, then proceeded to shove a chair across the restaurant and went into the staff only area at the rear of the shop. The boy went in and used the toilet with his parent. The cleaner returned and proceeded to shout at my husband regarding how the cleaning needed to be done for H&S and was waving his hands in a threatening manner in my husbands face something along the lines of this is not a public toilet, we were paying customers! A 2nd barrista whom had taken my order joined the cleaner in the toilet area, I asked him to come and return my money and cancelled the drink with the lady barrista, I asked her to contact the manager as the situation was volatile, she told me that was the manager! While refunding me the server proceeded to try and justify the behaviour of the irate manager! Telling me about H&S, I advised him both my husband and I are teachers so understand the importance of assessing risk and H&S, however, in desperate circumstances- you have to make more professional judgements .As we walked out of the door the server continued to shout to my husband in a completely unprofessional and provocative manner. The child urinating on the shop floor would have posed a much larger risk to patrons. In the long run, this will save me and my family a fortune as we will not be visiting this store again. I was not surprised to read the review from 3 days ago also stating customers had been shouted at SMH!

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Connie Buckley . 2023-12-22

MORE AT Google

The short fat lady and the guy who are working in this Manchester fort shop are not polite and they shout at their customers. They are very rude. I will not use Costa any more. Also it is expensive and don’t care about their clients.

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Mohammad Abu-Zaid . 2023-12-19

MORE AT Google

My coffee was given to me full of just milk no coffee at all, when I went to show them the lady (Farah) who call herself a manager, asked for more money, she just simply heated milk and added the leftover coffee of someone else. Waist of money

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mariam zamari . 2023-12-01

MORE AT Google

Asked for extra hot chic but it wasn't extra hot .

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Kay Ashworth . 2023-11-29

MORE AT Google

Clean establishment, courteous polite staff. I can honestly say that I was able to enjoy a big cup of java and get a lot of paperwork done. Quickly becoming one of my fav Costa Coffeehouses

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Wayne G . 2023-11-14

MORE AT Google

Not like the beverage in store but was good quality.

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Amanda . 2023-11-13

MORE AT Just Eat

Friendly staff, but not the cleanest costa iv been in

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Philip Coghlan . 2023-11-07

MORE AT Google

Very good coffee! But lately the service have gone down! Much, much to slow! This have become a problem by all costas branches! You can't get a quick coffee on the go no more! Waiting times from more then half an hour and staff is having breaks or go to breaks while the queue is getting even longer! I often give a miss as I can't afford this reticules waiting times!

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Ziggy Z . 2023-10-29

MORE AT Google

Ordered a couple of times, majority of them the drinks have been ready for me in the time it has said to collect, once I've still had to wait as if I had just walked in. (Does say between 5-8 minutes to go then should be done), but claimed to have been really busy. (Not even acknowledged the order till I arrived). So it meant I had to wait 20 minutes (longest for Costa). Good place for coffee and a wide selection of milks for dietary, good selection of cakes and food, but will need to speak to staff about allergy.

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Stacey Daley . 2023-10-04

MORE AT Google

I paid over 3 quid for a yoghurt granola and I didn’t receive it and my coffee was all over the bag

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Savannah . 2023-09-30

MORE AT Just Eat

Tried 3 times all times wrong drinks , don’t accept card and the staff rude

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Mariam Ghezal . 2023-09-29

MORE AT Google

The staff were very rude and disrespectful

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Rabia Haliga . 2023-09-28

MORE AT Google

You could tell it was the end of a busy day, been to better coffee shops

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Darren Carter . 2023-09-24

MORE AT Google

Quick efficient and nice seating area

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Dion Markides . 2023-08-05

MORE AT Google

Absolutely disgusted with what just happened to me at Costa Coffee in Manchester Fort. They had only one oven working and they were heating up both meats and vegan sandwiches in one Oven. They pretty much using same chopping boards, utensils it was absolutely horrible to witness. I challenged the staff and they had a massive attitude problem so I asked for my Money back and they refused to give it back to me? Im speechless!!! I need a Manager from this store to get in touch with me ASAP, I'm not leaving this incident and pushing it under the carpet, this is serious and needs dealing with.

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Abdul Rauf . 2023-07-29

MORE AT Google

Had a cake slice last weekend. Would recommend.

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Khawar Raees . 2023-07-16

MORE AT Google

Nice for coffee and chat, friendly staff place was clean, outside eating if prefered.

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Karen Fox . 2023-07-07

MORE AT Google

I didn't eat thre but the food looked good. The coffee was excellent and the staff very pleasant.

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Dean Cowan . 2023-06-27

MORE AT Google

Love costa, local to me. Staff very friendly, helpful and polite.

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Ann Ross . 2023-06-20

MORE AT Google

Worst Costa I've been in, a lady in front of us was having trouble with the costa app and the payment for her order, there were 4 staff and they all got involved with trying to sort it out leaving us to wait 5 minutes before one of them started taking orders again. Food and coffee wasn't up to usual Costa standard. When I used the toilet the toilet seat was broken there was tissue all over the floor 2 take out coffee cups on the floor and the floor was dirty. Not somewhere we will be going back to. Very disappointed.

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Alan Burgess . 2023-06-09

MORE AT Google

A nice place to chill out and relax in. I went in the morning and service was very quick and efficient. The establishment was clean and tables were clear. The cappuccino and shortbread was first class.

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Zahid . 2023-06-03

MORE AT Google

The staff is great, but their card machine is seldomly working, which is very annoying

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Rebekah Sassoon . 2023-05-23

MORE AT Google

Dirty place, pure coffee is so dirty. I don’t know how good coffee coming out. Barista women dark hair is rude, talk a lot - work less, that’s why she mess with orders. And whe I said her that better put attention on the work, then just flirting with men and talk as radio. She start to be rude. Unprofessional!

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SAV BEA . 2023-05-14

MORE AT Google

Friendly staff, good at remembering what you drink. Prompt service.

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Karen . 2023-03-14

MORE AT Google

Not the best Costa, yes, the lady making the coffee was fast but she had to make it again as it was more like a latte than a cappuccino, then argued that we should have asked for an extra frothy one and that anyway she'd made it now. My wife said she would only bring it back as it wasn't a cappuccino, reluctantly, she remade it, but surely, a cappuccino is frothy. Then the frostino I had had mango bubbles in it but how can you give a straw of an eighth of an inch diameter when the bubbles are twice as big? Not the best.

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Eric Lowe . 2023-03-13

MORE AT Google

I love Costa!They have the best service and the best desserts/drinks!The prices are really good too!

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Summera Jabar . 2023-02-27

MORE AT Google

Recently moved to Manchester strange behaviour Improve ur customer service and teach them how to great customer if there’s something not available. Thanks

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aqeel ahmed . 2023-02-19

MORE AT Google

Coffee good, toasted sandwiches good, comfortable furniture, but very, very noisy!

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AA Gebril . 2023-02-16

MORE AT Google

Didn't include one of the drinks instead we got a hand written note to say it was unavailable, I would like a refund.

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Sarah . 2023-02-16

MORE AT Just Eat

No idea what espresso coffee is 😡 Keep pouring espresso coffee from one cup to another like making cocktails and not espresso. Let alone that is to weak but don’t understand that coffee loses its flavours when changing from one cup to another one Could go to jail if someone sees you doing that in Italy 😀

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Roberto Egori . 2023-02-04

MORE AT Google

Shocking staff, turned up to collect a too good to go bag 1 minute late!!! Lights still on in the shop, 2 staff still in there refused us collecting.... we were 60 seconds late as we were delayed due to an ambulance on a blue light call!!!

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Catherine Dodd . 2023-01-22

MORE AT Google

Please ensure you send the right sized drinks

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Tayaba . 2022-12-22

MORE AT Just Eat

It wasn't very busy for the day we went, which was nice to be able to nip in and grab a quick take out coffee.

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Elbie “El” Kitten . 2022-12-22

MORE AT Google

i have been going there quietly and often see my clients there for Cuppa, and they have 1 washroom for customers but never used it. so messy send stinks. i appreciate that staff are busy and doing tasks rapid however every customer need fully attention rather than they feel ignored . 🙁

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Aftab Shah . 2022-12-09

MORE AT Google

Is mostly busy could have a better seating area

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Ehsen Ali . 2022-11-29

MORE AT Google

Excellent customer service 👍👍👍👍👍

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Rob Royston . 2022-11-27

MORE AT Google

One of the best cost I have visited

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Muhammad Imran . 2022-11-21

MORE AT Google

Really disappointed today. Imagine that costa Toilet out of order. Tab is broken so no water. A lack of staff Not the costa we have been knowing for many years

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Khalid Rabey . 2022-10-31

MORE AT Google

Delivery drivers should be told to take to the actual delivery door not just the main access to the building, this should be regardless of a house, marionette or flat. I have children and can not leave them on there own to go to the main door.

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Toni . 2022-10-23

MORE AT Just Eat

Some shops on the retail park had security guards at the doors and in costa there were several groups of men which unnerved my elderly mother. We've shopped here before and not noticed this. But all was ok

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Dee Tierney . 2022-10-11

MORE AT Google

Lovely place but the sitting structure or design team had no thought for mum's with buggy needing a break with a cup of coffee and some adult conversation.

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Brenda OK4 . 2022-09-30

MORE AT Google

Nice enough but always busy and loud.

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Tom Wright . 2022-09-14

MORE AT Google

It was noisy today in here, I couldn't hear what the member of staff was saying through the plexi glass at the counter - which she found amusing. I didn't. So I left. Poor service.

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Brian HBeck . 2022-09-13

MORE AT Google

Had to queue as with most Costa shops but drinks and snacks were their usual high standard. Staff friendly and restaurant was clean. Great selection of food and drinks.

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Sue G . 2022-09-06

MORE AT Google

Good coffee as always sorry to say no gf products

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Graham Metcalfe . 2022-08-31

MORE AT Google

Enjoyed a lovely iced latte with a complimentary slice of carrot and walnut cake which was so delicious..

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Z SI . 2022-08-15

MORE AT Google

Great service, COVID-19 secure. Great coffee

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Shimon Brennan . 2022-08-14

MORE AT Google

Delivery driver (biker) got lost and couldnt read the door signs/street signs. I had to go off the street to find him really disappointed. Cold drinks are now warm

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Craig . 2022-08-13

MORE AT Just Eat

Reasonable pace of service. Seating inside and out. Range of drinks options, menu on electronic display rather fast so couldnt read all before page changed

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G S . 2022-08-02

MORE AT Google

Staff are always lovely and helpful BUT It’s very dirty and untidy . Very off putting even to take away . Looks so grubby. It’s important that enough staff are employed to keep the inside and outside clean and tidy . For that reason I don’t go anymore.

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Carla Martini . 2022-07-30

MORE AT Google

That where I normally get my coffe from every morning , very nice and tastey , staff are really great.

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Hoshy Sorani . 2022-07-20

MORE AT Google

Nicest cup of coffee I've had from there but it's far too expensive! Cost twelve pound odd for two medium 'Choca Mochas' (I think that's how you say/spell it?) and a very small slice of cake. I enjoyed the coffee as said but glad the missus paid - because I wouldn't have paid for it lol 😁

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Matthew Vaughan . 2022-06-14

MORE AT Google

Sandwich was still frozen and toasted is burnt

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Emily . 2022-05-29

MORE AT Just Eat

Salted caramel frostino tasted only of Coffee, and got the wrong canned drink

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Amber . 2022-02-09

MORE AT Just Eat

COSTA THE BEST COFFEE MAKERS xx

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SOhail . 2022-01-27

MORE AT Just Eat

Nice and clean. The staff are really friendly and professional. Served pretty quickly

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Paul Smyth . 2021-12-31

MORE AT Google

I lovely place to eat to meet up and enjoy a nice cuppa or festive hot chocolate

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Farzana Tubassam . 2021-12-28

MORE AT Google

Was busy but was able to both get drinks and somewhere to seat quite quickly. Tables were cleared and cleaned constantly whilst there. Toilets were also clean

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Martin Nicklin . 2021-12-21

MORE AT Google

Great place with friendly staff.

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B Masoudi . 2021-11-16

MORE AT Google

Nice place to sit and work for bit whilst having a drink. Staff were friendly and polite, didn't feel any pressure to leave before I was ready. Would definitely visit again 👍🏼

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Danial Farooq . 2021-10-28

MORE AT Google

Fast and friendly staff and quick service

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Gary Wigmore . 2021-10-26

MORE AT Google

A very cozy place indeed especially when there’s a little drizzle outside. The ambiance was so quiet and comfortable that you can get a lot of work done in peaceful environment. There are chairs, sofa seats and counters to choose from according to your taste. Outdoor seating is however best for a bit chilly weather. About coffee, I found it pretty bland to be honest. It just tasted like coffee dissolved in water with a pinch of milk. Still better than Starbucks but needed a cookie to get some taste. The staff is really friendly and helpful with ingredients and taste.

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Dr. Muhammad Hassaan Amjad . 2021-10-09

MORE AT Google

The hot chocolate is like water the macaroni taste like last nights left overs

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Kay . 2021-09-04

MORE AT Just Eat

Very nice helpful staff and A1 coffee

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Rob Taylor . 2021-08-31

MORE AT Google

Usually Costa, great selection of hot drinks and snacks. Friendly and great customer service.

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Ibrahim . 2021-08-24

MORE AT Google

Order incomplete - there are 2 toasties and 3 crisps missing.

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Nikki . 2021-08-23

MORE AT Just Eat

Fabulous services. Delivered well on time. Drinks were as hot as they would be if I store. Will be using again for sure

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shahid . 2021-08-07

MORE AT Just Eat

Wonderful friendly staff, clean and tidy. Love this Costa. Thank you.

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Tony Hoey . 2021-07-22

MORE AT Google

Was served by a lovely bubbly friendly young lady here today! We didn’t get her name but she made all the difference!

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Nice girl . 2021-07-19

MORE AT Google

I love this place. Shop assistants are great and polite and the place is clean. Recommended.

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Manchester Stories . 2021-06-06

MORE AT Google

Very good staff specially the manager, very professional and welcoming 👏 great customer service

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Masih Sahampour . 2021-05-25

MORE AT Google

Food hasn’t been delivered but says it has

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Abbie . 2021-04-27

MORE AT Just Eat

因疫情排隊購買飲食時間需時,大多店鋪寄居 Next店鋪內,車位足

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park . 2021-04-16

MORE AT Google

perfect order and a lovely delivery man

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Jessica . 2021-04-09

MORE AT Just Eat

Cheese and ham toasty over done nearly broke me teeth

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Mark . 2021-04-01

MORE AT Just Eat

Lovely shop and the manager is friendly and polite

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Tegara UK . 2021-03-31

MORE AT Google

Customers not social distancing some not wearing masks Flat white tastes like dish water ended up in a grid !!!

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Hazel Boswell . 2021-03-12

MORE AT Google

Good coffee as always at Costa. 👌❤️

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Jo P . 2021-01-14

MORE AT Google

Everyone knows just how good Costa Coffee is and this place is no different but the staff here are very helpful, always happy and cheery and they look after their customers

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Duncan Firth . 2020-12-24

MORE AT Google

Friendly helpful staff looked very clean nice place for coffee

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M55 Ct4a . 2020-11-04

MORE AT Google

Brilliant costumer service ,thanks

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Rose Photography . 2020-10-30

MORE AT Google

Nice coffee and biscuits. Brilliant staff.

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ALAN “AL” DAVEY . 2020-10-27

MORE AT Google

My visit was very nice ,staff very nice coffee good as I am vegan and had oat milk ,the guy who served me was helpful in all nice experience..

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Jane Fallon . 2020-10-18

MORE AT Google

Good coffee as always and great customer service.

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emma higginson . 2020-08-21

MORE AT Google

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