Costa Coffee in Halton

My BLT was missing with ‘sorry out of stock’ written on the receipt so we had to share a sandwich. Hot chocolate was almost cold, awful. Had to claim the money back from just eat for the sandwich but I noticed they didn’t refund the portion of the service charge related to this. Why am I paying almost 50p service charge for a sandwich that’s out of stock and wasn’t called and asked if I want a replacement? I’ve messaged just eat about this. It’s really sly hoping customers won’t notice.

The main part of the order was missing

delivery time and quality of food is apalling, delivery time was an hour and ten minutes after i had ordered, when the food had arrived, the food was cold and my "hot" drink was also cold, this needs to be fixed for the future

It was late but it was hot and tasty guess they were busy with the festival on but they didn’t prepare it till there was somebody available to pick it up. I know this is supposed to happen anyway but this was a great example of it when it works 😉👌

Best to say less then room temperature not even warm took so long for delivery prefer my coffees hot.

Nice coffee and the food is fresh little bit on the expensive side but worth it

Costa Coffee is one of the best I've been to. I love the fact they have a rewards scheme to earn free drinks and that you can get double the beans for using a reusable cup. I just wish the free drink didn't expire as fast.

great coffee fast service thank you.

Only two of the three items ordered were delivered. Leaving me without the main course, a sandwich. The receipt says no charge by the vendor, yet Just Eat has taken full payment. Please refund immediately.

Food was freezing when arrived, delivery took over an hour to come, keep in mind the prices you pay aren’t even worth what you get.

Missing a few things but Millie who works there called me & was great & helpful & explained what was missing & ask me what I would like instead, thank you

Didn’t receive my blt sandwich and my salted caramel frappe just tastes of milk no flavour what so ever

far too late food was freezing

Excellent apart from one item was unavailable

Coming in, you have to clean tables after previous visitors by yourself. Every single table was dirty with remains of cutlery and napkins on them and on the floor, and no one cared.

Just been for a coffee latte. Stone cold

I was spending sometime in Morrissons cafe with 2 of my Daughters on that day.

My food hasn’t been delivered what so ever

cup is half empty after it being late

i ordered my food to the wrong address and when the driver got in contact i gave the right address. the driver said they would deliver the food but then did not bring it.

It's always so busy and but I don't like the smell of coffee ☕ tho but other then that it's fine

Missing items and no one called to say would you like an alternative - this is so simple.

Missing item, mini muffins £3.65

Very good and polite and friendly person

Need to stop doing 4 deliveries at once

There was no chocolate dusting!!! Apart from that perfect

Did not send one of the things I ordered

Costa staff need to do more on their quality control of products going out for them. Yet again my coffee was missing its chocolate and there was only 3 sausages in my bap. Given that there should be 4 sausages on the bap and the alarming regularity of the occurrence of baps with 3 sausages this is easy to check. I don’t order bacon baps also because you regularly get baps with next to no bacon. The amount of times I get my cappuccino without chocolate is ridiculous. Also some one should check th

Hot and tasty altho I'm not a fan of the ultimate blend milk

One cold one hot ,hot chocolate just perfect ,

Hats of to Linda George amazing staff

I was very well taken care of! I'm pleased that there is a COSTA COFFEE in several places! CONGRATULATIONS on everything!

Inside shopping centre. Really pleasant staff. Nice coffee and lovely bacon roll. Nice way to start morning. Opens from 7.30am.

Brilliant staff and good service

The food wasn’t toasted much but the drink was good

Amazing staff hot coffe ,,always,, wen I order from This store

My experance at Costa Coffee was nice relaxed. Good service. Prices are a little expensive but worth it.

Love costa coffee. However …. Been here a few times with friends Last few times we’ve been a little disappointed…. One week dishwasher not working so take out only ? Can’t wash dishes by hand 😳 Next time dishwasher again faulty … plus NO COFFEE!! Yep ! No coffee. Go figure Latest visit … maybe our last now .. no crockery ! so take out cups only dishwasher not working ( again ) No toast available ! Oh dear …. Place definitely could do with a shake up Staff are ok but one little observation. Doesn’t really affect me either. One guy calls every female customer ‘Darlin ‘ .. sorry but shouldn’t really be saying that these days. Not good Cringe cringe 😕

Nice coffee but a little pricey.

Food cold missing item no sugar

Had a lovely day there I would definitely go back

Toastie was cold and 2 croissants missing so my daughter didn't have any breakfast!

Ordered a delivery absolutely vile just a cup of milk arrived what should of been a popcorn frappe. Will not be ordering again.

Best service from both sides today store and driver thankyou

Would have had a higher star rating butttt... Well I paid for a panini which is on the reciept However I did not get my panini..

Hats of the to the staff in Costa amazing quality lovley and hot highly recommended as always

Latte cold , never ever get a hot drink of these I think just east are useless , Costa do a great job for it then to be let down by ur driver who takes 1hour

Was delivered to wrong address, order got soaking wet having to go collect it from building next door

Staff are lovely. It's generally a nice place to chill.

The first time you have a chance at the first game is in a

Totally incorrect order by restaurant. Won’t order again.

Best customer service skills 👌 and great coffe

When my delivery arrived the sausage bap was mangled and only had 2 sausages instead of four. Now I normally order the sausage instead of the bacon because you can’t guarantee you’ll get a decent bacon sandwich they’re regularly come short on bacon this is the first time that a bap has come short on sausages. A little more care required In the preparation of the baps or checked before there heated at store would solve this. Having said that coffee was great as usual 👍

Great place, great staff and great coffee

Employee called to say they had already cleaned the machines for hot food so could I cancel. There was no option to cancel (I assume to protect restaurants from orders being cancelled after they've been prepared)employee got rude and defensive when I pointed out that they should have marked those items unavailable or simply NOT ACCEPTED the order. She continued to argue that I needed to cancel the order. I said its not my lookout and needs to be sorted from their end. She deliberately left the order sitting on "driver at restaurant" till well after the store closed. Absolutely ridiculous behaviour. Tied up over £25 for i guess the next few days all because some petty girl doesn't want to clean a machine twice

Mocha with hazelnut syrup is delicious.

All around good experience with the many times I've been here, but lately the staff are taking a nasty habit of mysteriously disappearing when the queue starts to get too long, and leaving the junior staff on the till to handle the volume on their own.

Polite staff but coffee was luke warm !!!!!

An item I ordered was out of stock but I still paid for it and I have no option to sort this through the orders so I'm a bit disappointed.

Longer than 20 minutes. Order first said 10;30 delivery latest then changed to 10;40 and has arrived at 11:40 supposedly. Two coffees, couldnt have made me anymore annoyed.

Good service and food. It’s clean also 😊 Had a caramel slice and a gingerbread latte

the best of hot chocolate I'll have a drink 🥃

I ordered 2 sausage barns and 2 coffees. I got somebody else’s order of 2 soy flavoured lattes. When I challenged the driver he said it was not his problem he just picked up and dropped off the order. You would think that checking they’d got the right order before they accepted it would be a minimum requirement of that pick up. Also I am now down over £20 because you’ve made it extremely difficult to get a refund if there’s a mistake or something wrong with your order it would be made as easy as possible to redress the situation from the driver going back to the restaurant for the correct order to a swift and easy refund if the driver is not prepared to go back for the right order. Just emailing you and hoping for the best is away of trying to deter customers from claiming refunds because you’ve made it to difficult to claim

Excellent service and friendly staff

Nice store. Staff friendly and helpful

Brilliant staff, nice atmosphere

Items missing to will need to get a refund but the restaurant did let me know

Half of the food did now come the order was only 4 pieces

Drinks were delivered and one had spilt everywhere!

good to see someone that can have a conversation with.

Very Good service the hot drinks were lovely and hot thanks

Excellent staff, suffer from liver disease so have to manage food etc. @Liam and @tanya is always on it when I come in and makes sure i have all the information I need for my food logs.

We had to clear our own table of dirty cups and plates.... several other tables had not been cleared.... 12pm is a busy time, but it meant tables weren't cleaned either.

Fab place to catch up with friends

Amazing staff and amazing drinks and food. One of my favourite Costa locations. Very deserving of this 5 stars

Quick visit for a coffee. The shop was clean and tidy.

My food came and the packaging was stapled shut with one staple and all of the bags had been opened and staples broken. I did not want to eat. I expect my food to have not been tampered with in any way and completely sealed.

It felt like there was a bit of chaos. They forgot to hand over the snacks we ordered, but that's no biggie :)

Love love love Costa ❤️ Never had a bad experience yet.

The driver isn't a very nice person to have food brought by, always makes excuses to be lazy.

As always good food excellent service

Nice and clean , friendly service and great coffee ☕

Visit costa coffee in Runcorn shopping centre regular for a coffee and a pastry, the staff are always well mannered , the drinks are served as you ask for them and the staff always go above and beyond to help you within their capability.

Missing all 3 chocolate twists, the whipped cream was missing from the hot chocolates which also tasted weak and lacking flavour. We've had excellent service in the past it's a shame to be let down this time.

It's a Costa, bit smaller than the average, staff friendly and service with drinks as standard.

AN awful driver, honestly these drivers are getting worse everyday

Called in to get a coffee staff cheerfull and helpfull

Staff are friendly. Food and drink taste like any other Costa. Nice place to relax when not busy. The Frappes are super tasty, recommended any flavour.

Everything was great as usual except I was missing a couple of barms

Excellent food and the best coffee and hot chocolate delivered red hot and quick

the cheese and ham toasty was a bit hard like it had been on the shelf for a bit, apart from that I am happy with everything else

Love Costa coffee staff are really nice.

Iced drinks arrived late with no straws.

Received wrong food, people are you blind?!?!

Sells nice coffee when I'm out shopping...

Lovely staff and great pastries and coffee...x

Very friendly and patient staff, great beverages and lots of seating.

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Order wrong - one drink missing and the other the wrong drink Toasties also cold

Good coffee shop but far to many competitors in the shopping city