Costa Coffee in Brent

It was rather unfortunate for the cafe that their coffee machine broke down this morning as it took nearly half an hour to get 2 coffees (26 minutes to be precise). Two other customers in front of us also got their coffees 25 mins after their order was taken. When our 2 coffees did arrive one was incorrect. We had also purchased 2 doughnuts, which looked absolutely lovely in the display, however I agree with other reviewers - not the best we have ever had - doughnuts a bit tough ie. not fresh (?). With the 30 minute wait, we would have expected the coffees to have been refunded at the very least !! The 2 coffees were very small, 2 doughnuts for £15:40 - bit of a rip off. Have had better artisan cakes and coffees for less in London at other independent retailers. Will not be returning. 856/100 min characters

Visited as a family with 2 young children Positives Gails offers a bakery choice in willesden green, when there is an absence of alternatives. We eat regularly from there, chosing from their range of baked goods and coffees, as in Willesden Green, where else can we go? Their sourdough bread is nice enough, as are their range of bakeries, and coffee isn’t bad. Negatives 1) no cash business 2) The company are fine with having one person on a laptop treating it like a home office nursing a cold coffee all day on what should be a table for 4. So it can often be a challenge to find anywhere to sit if you want to eat in and try their cooked selections. I contacted them, and said, hey, on sundays god said to have a day of rest, so how about a no laptop day so people can get a seat who might want to eat your range of hot foods. Company response was that they don’t care, which is a terrible attitude. We now go further afield more often than not.

Such kind warm staff. Spilt a drink by mistake and all they cared about was making me another drink rather than the mess I’d made. Didn’t embarrass me any further. Lovely coffee, always lovely staff.

The staff were so uninviting and seemed like they hated their job, had to ask 5 times where to pay after having a look at what I want and the guy completely ignored me and left it for his colleague who also seemed very unbothered and monotone when I finally did get served. As for the doughnuts, It was my first time trying them. They look amazing but tasted so underwhelming, chocolate and salted caramel had a slightly burnt taste and the “salted caramel” was definitely not salted caramel, just tasted like burnt caramel. The vanilla was just plain and bland no real flavour so I was really hoping the blueberry cheesecake one would be good but it was also a disappointment. You get slight hints of blueberry then it’s just tastes like whipped cream. The only good thing about the doughnuts were the amount they were filled inside but it’s a shame they don’t taste as good as they look

The servers are very impatient, except for one woman, perhaps of Polish origin. He is very nice, but everyone else is a condescending phlegm. The drinks ordered are very tasteless, battered and not enough compared to the size ordered. We've been coming here for years, but this was probably the last time.