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3.9

Based on 1.131 opinions finded in 4 websites

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Nº 4201 in 7028 in City of London, Westminster

Nº 675 of 1079 Other cuisines in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..coffee

comment_iconOpinions

I had a great experience at costa everytime I visit. Borsha is amazing and very friendly. Love to visit costa !!☺️

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ayushi savaliya10 . 2024-09-23

MORE AT Google

Good location. Good furniture. Very friendly staff

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Rajai . 2024-09-15

MORE AT Google

The team here is extremely friendly and provide a great service - especially Dan! As a returning customer I always order the same thing, Dan quickly gets my order prepared and exactly to my liking! Thank you Dan, this puts me in a good mood for the rest of the day ☺️

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Maja . 2024-09-11

MORE AT Google

It was closed it was on Google and thr costa app as open

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george Hunter . 2024-08-18

MORE AT Google

My everyday coffee place! The staff is always amazing and really friendly! Borsha and the manager knows my order which I think is lovely!

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M N . 2024-08-01

MORE AT TripAdvisor

Fast polite service clean tables - salted caramel frappe

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Darran Cornelius . 2024-07-23

MORE AT Google

There was a hair in my food and the toilets weren’t working. The coffee was cold I would not recommend, better off going to the Pret next door!

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Maria Walczak . 2024-07-04

MORE AT Google

I asked for a cold latte and they gave a hot latte! After asking to be cold milk the barista said to be that wasn't possible to make a latte with cold milk without putting ice in to it... 🤦

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Manuel Torres . 2024-07-02

MORE AT Google

Terrible service, no one ask for order when we’ve stand there for five minutes.

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郑文浩 . 2024-06-25

MORE AT Google

I had a toasted sandwich, crisps, muffin and an Americano which was very enjoyable. The baristas were friendly and appeared to enjoy their work even though it was obvious that they were overworked and understaffed. Update: On my last two visits to Greenwich the coffee shop was closed down and there was no real alternative such as a Starbucks or Nero.

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Keith Llewellyn . 2024-06-18

MORE AT Google

The employee who served us was quite rude. We won't be back

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Sandra Susana . 2024-04-05

MORE AT Google

I’ve been coming to this shop every day for one year and 2 months buying small latte, and I never had a problem with the order or with the staff .Friendly , nice, brilliant , excellent ,lovely and sweet staff especially (the manager Voya),(Mohammad,Daniel,Alessandro , the Spanish woman , the bearded indian guy and the long hair guy)and the rest of other staff.

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Raymond Reddington . 2024-02-20

MORE AT TripAdvisor

Coffee was very weak, staff unfriendly. Made you feel unwelcome even though they were still open for 2 hours. There was a lot of cleaning and tidying up. Won't go back to this Costa again

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Marijke van Bebber . 2024-01-08

MORE AT Google

Great good as usual and wonderful staff. We reached around 6 pm , the toilets were not working. There were no plates for serving cakes and pastries but we managed. A good stop for a quick coffee

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Saurabh Gupta . 2023-12-28

MORE AT Google

experienced the worst Costa customer service ever. The old lady who was on the till was very rude and aggressive but the rest of the staff was ok.

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Dilum Dayasri . 2023-12-18

MORE AT Google

Tea was black delivered white. Coffee was luke warm.

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ANDREW . 2023-12-07

MORE AT Just Eat

Staff were disorganised regarding orders, unlike any of the many other Costa's that I've visited. Toilet was good.

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Robert Sprigge . 2023-11-30

MORE AT Google

The lady un there serving is very rude spoke to my friend who had her lung removed it's tuff she can't use disability toilet walk down stairs and continuing laughing at my friend please get back to me on this issue

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Jacqui Welch . 2023-10-28

MORE AT Google

This is literally the rudest costa I've ever been in! I go to one wherever I go and have never been made to feel as uncomfortable. The staff clearly need some people skills. Don't chose to work with people if you don't like them!

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donna morfitt . 2023-10-22

MORE AT Google

No sugar water from cold coffee

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Aviad Moshe . 2023-09-06

MORE AT Google

Trato correcto por parte del personal, mesa sucia y baño fuera de servicio...

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Carolina . 2023-08-20

MORE AT Google

I always enjoy Costa Coffee, when in London.

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Kim Fleron . 2023-08-15

MORE AT Google

Nice downstairs area with toilets

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LInkash . 2023-08-04

MORE AT Google

Pequeño, algo descuidado, atención estandarizada, sin muchos alimentos para elegir y el baño no funcionaba 🥲

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Rosa Lilia Gómez . 2023-07-25

MORE AT Google

Amazing toast. Was really tasty. The AC worked really well. When I was there it wasn't too crowded. The toilets are okay and the staff were really courteous. Overall, unexpectedly a very pleasing experience since I didn't have high expectations.

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yeet yeet . 2023-07-11

MORE AT Google

Nice enough but toilets out of order. In central London it’s not too hard to get fixed.

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Bob . 2023-07-07

MORE AT Google

So we had cakes and drinks. The cinnamon bun was mouldy- yes mouldy! My sister fortunately cut it in half rather than just biting into it and thought it felt quite hard, when she turned it over it was mouldy. She took it back and they immediately threw the try in the bin (which suggested they knew this wasn’t fresh) and opened a new packet! The lemon drizzle cake was also very dry, which again suggested it wasn’t fresh. Drinks were great, tried the popcorn frappe.

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Zoe Chambers (Chillidog20) . 2023-06-26

MORE AT Google

The place was tacky and dirty, staff were unhelpful and and unhelpful. Badly in need of a refit and staff training.

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Colin Rose . 2023-06-24

MORE AT Google

Horrible, bad service and very bad attention

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Claudia Torres . 2023-05-28

MORE AT Google

Great place, but down stairs was closed limited seats up stairs, 50% off some foods fantastic!

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tom b . 2023-05-06

MORE AT Google

Unfortunately the toilets weren’t working.

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Danish Faizan . 2023-05-03

MORE AT Google

I've been frequenting this place for a couple of years. Staff always very helpful and attentive.

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Alberto Vella . 2023-05-01

MORE AT Google

Just what you expect from a costa coffee. WiFi is good. It's a but noisy on the ground floor.

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Phillip Jemmison . 2023-03-30

MORE AT Google

The staff member I encountered here today was very rude. On google it shows this Costa opens at 6am, when I came by at 6:20 the lights were on and I entered the building. However I was met with ‘obviously we’re not open sir’ and a tut and rolled eyes. Used this branch many many times as I work around the corner, however I’ll stick to the neighbouring Pret going forward as they have some concept of customer service.

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Shaun M . 2023-03-20

MORE AT TripAdvisor

Si quieres desayunar rápido y medio barato es tu sitio. Ofrece para comer solo bollería y poco más. Si quieres un vaso nornal (tipo España ) elige el tamaño small porque el medio es enorme!

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Srta Megias . 2023-02-27

MORE AT Google

Normal costa coffee place. The hot chocolate was very hot for a while after dispensing

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LittleVixen9 . 2023-02-26

MORE AT Google

Love costa have a great service a bit cheap and the tast in bussin

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Jad Lazki . 2023-02-15

MORE AT Google

Gut, um beim Shopping etwas auszuruhen. Leckerer Kaffee, netter Service.

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T B . 2023-02-14

MORE AT Google

Didn’t make a double macchiato correctly. I asked for it be redone and again wasn’t done correctly. They didn’t froth the milk at all, it was just hot milk.

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Elsa Reqica . 2023-02-05

MORE AT Google

Premium coffee and best hot drinks

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Noor Un Nabi . 2023-01-23

MORE AT Google

Great coffee/latte and decent food. Staff were very friendly and helpful.

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Judy Ramos . 2023-01-04

MORE AT Google

The food is like always at Costa but the staff closed the space downstairs, and the toilet was out of order. No one was clearing the remaining tables or cleaning them, and they were not particularly polite either. It was very crowded, and I assume that is why this was happening, but it was the worst experience I had in a Costa. Will avoid going there again.

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Claudia Elena Gjorgjiev . 2022-11-30

MORE AT Google

Four out of five coffees are ok

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mum dad . 2022-11-29

MORE AT Google

Amazing place to be and have coffee

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SIDHARTH SOOD . 2022-11-29

MORE AT Google

Christmas hot chocolate was very nice

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Katie Glanville . 2022-11-12

MORE AT Google

when i visited it wasn’t even too crowded and so i sat pretty cozy! it was so delicious and im gonna go there definitely again !! also the price was more than fair and the staff was really sweet :)

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lana . 2022-11-01

MORE AT Google

Visited for a coffee, tried to sit outside at an empty chair. The 1 customer at a 4 seat table did not like this so threw their drink over the table and me and went inside the shop. I attempted to complain about his behaviour and was made to feel i was in the wrong. The staff either really dont care or are intimidated by this customer. Absolutely disgraceful.

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Lee . 2022-10-22

MORE AT TripAdvisor

Lovely staff, good food and drink but the toilets were disgusting and there was no soap to wash your hands with!!

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Natasha Wilson . 2022-09-25

MORE AT Google

Nice toasted sandwich, friendly staff and quick service

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Julia Seeber . 2022-09-23

MORE AT Google

Good place for coffee. Space in the basement and ground floors. But deducted 2 points due to the toilet, which is not clean at all.

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Abu Siddique . 2022-09-22

MORE AT Google

I went into this costa and ordered whilst my children were shopping nearby. I was then informed the toilet on ground level were blocked and would have to use downstairs. As a disabled person stairs are an issue. When my children joined me I went downstairs very slowly and unfortunately held other customers up whom were entering and exiting. The toilets were the worse I’ve ever been forced to use. Also the service area was dirty too. Staff were rude and abrupt

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Holly . 2022-09-01

MORE AT TripAdvisor

Their coffee is just average, as all these chains, so we don't really go to these places for coffee. In this particular Costa they built a massive room reducing the available space for customers. Besides that just one electric socket upstairs (downstairs was closed). The real reason we come to these chains is to charge our mobiles, which was impossible to do at this place.

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Drago Drums Studio . 2022-08-01

MORE AT Google

Der Kaffee ist das wo ich liebe,sowie das Lokal.

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Karin Oberholzer . 2022-06-23

MORE AT Google

Ok little Costa shop, nice staff. Toilets were disgusting though, hadn't been cleaned all day by the looks of it. One toilet was blocked with someone's shorts, sink blocked with tissue and tissue all over the floor.

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Charlie . 2022-05-03

MORE AT Google

My fave coffee shop. Tired Mocha Cortado was ok but prefer Mocha. Hot cross bun hot choc. Was very nice too. Staff always helpful too

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The Fragrance Don . 2022-05-01

MORE AT Google

It's quite cramped in the shop with seats and table close to each other. The chairs are dirty and the cakes have been stale for the last couple of times I've been here. It was quite disappointing.

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Jana Benjamin . 2022-04-12

MORE AT Google

I loved Costa, I always went and have come back and I realize that more and more croissants lose quality, savor, they are very dry and hard. Nice service, but please take care of the customers and give them a little more quality croissants, maybe it's a good idea to do it up to date, with that it would be magnificent

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Lissette pf . 2022-04-04

MORE AT Google

Posto in cui è possibile bere un caffè quasi italiano.

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Francesco Bonaccorsi . 2022-03-25

MORE AT Google

I drank better coffee in Kahalia😅I really think they need to improve their standards. Also their toilet was not in use😐I hope this was not planned by the management cause it was a Saturday when I visited them and maybe people are using their toilets and they are non- customers. I had to go to Lavazza coffee house😅, they were very generous and they did let me use their toilet even though I didn't buy anything from them. You feel like you are in Hilton's toilet 🤣😁👍

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serra c . 2022-03-23

MORE AT Google

The barista for some reason thought it acceptable to angrily yell at me in front of everyone because I had no idea where to receive my order. I felt really embarrassed.

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moot hxor . 2022-03-20

MORE AT Google

All toilets out of order, drinks were tepid at best

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Gavin Stace . 2022-03-19

MORE AT Google

Coffee shop needs to clean toilet more regularly. Also only one toilet cubicle was available. Needs to be sorted very fast. High foot fall thru this coffee shop in Central London.

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Damian Byrne . 2022-03-06

MORE AT Google

Nice place as with all vista spots but limited seating options (about 5 tables)

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Kriz . 2022-01-21

MORE AT Google

The phone number is not working!

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PAOLA BERTA (Sheepish PR) . 2022-01-20

MORE AT Google

Believe her name is Lucy, makes and extra effort to greet customers and remember orders - shes wonderful, great service!

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Tee God . 2022-01-18

MORE AT Google

Like every other Costa, a home away from home if you are missing your local Costa.

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Ben Paton . 2021-12-22

MORE AT Google

Top marks I love ❤ enjoy all the coffee they do

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Kevin Phillipson . 2021-12-13

MORE AT Google

I would give a higher score if they would stop certain clients from using downstairs as an office, or at least stop people who just sit with a drink for hours on end and talk loudly on their phones and computers. We happened to be sitting next to a black lady who spoke so loud on her phone and computer that we just had to move. We moved to the far side of the room but her voice continued to reverberate in the air around us. It was a relief to finally finish up and leave. I complained politely to the manager on our way out (about our experience being ruined by this insensitive woman). That being said the coffee was good and the staff (girls) were very nice and friendly, so five stars to them.

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Haridas Thakur Das Acbsp . 2021-11-04

MORE AT Google

Not bad except the cappuccino was not frothy enough, it was a bit flat. Tea, lemon muffin And cinnamon bun were very good.

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Linda Hogg . 2021-10-31

MORE AT Google

Not the same as pre covid but still great coffee.

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Mario Fabiani . 2021-10-31

MORE AT Google

Pleasant and just off the busy shopping area....

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Neal C . 2021-10-13

MORE AT Google

Tiene buena atención y es muy agradable para tomarte un café de paso.

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Rita Doris Barrientos De Zotes . 2021-10-11

MORE AT Google

Good way to start a shopping trip.

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Lee M . 2021-10-04

MORE AT Google

Pork sandwiches and ready pasta meals should not really be stored out of the fridge

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Sylvia Sylvia . 2021-09-12

MORE AT Google

Great coffee and quick service, but the toilets were disgusting

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G S . 2021-09-10

MORE AT Google

Nice typical costa in a good position and had plenty of choice.

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Philip Urwin . 2021-08-12

MORE AT Google

Lack of specialty coffee but decent anyway.

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Kamran Pourhemati . 2021-08-01

MORE AT Google

Great service, staff, clean and tidy

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Steph Murray . 2021-07-25

MORE AT Google

Usually Costa service, with great coffee and cakes. Usual reluctance to apply or spend points but that is the same at every Costa.

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Stephen Brent . 2021-07-19

MORE AT Google

Great service provided by a fantastic team. Would definitely recommend!

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Shakeel Khan . 2021-06-20

MORE AT Google

Nice location off the hassle and bussle of the main street in London. Same as any other Costa otherwise.

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Lee Axten . 2021-06-17

MORE AT Google

Have been coming here for years, one of the best Costa's in London

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Sarah . 2021-06-15

MORE AT Google

Nice sitting area, a bit congested but it doesn’t feel like it. Comfortable, nice staff, and most importantly they give the right quantity of coffee unlike others

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Khizar Asim . 2021-06-11

MORE AT Google

clean toilets, nice coffee and kind staff, what more can you ask for?

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ashir abbas . 2021-06-04

MORE AT Google

Lovely staff and always a nice chilled store

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Tara Pyne . 2021-05-27

MORE AT Google

Glad it was open as the area is a ghost town

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Dervish Shevket . 2021-02-04

MORE AT Google

I'm a Costa fun,today I try this shop but complete disappointment!I want to take a sandwich and a coffee, I was first and behind me a couple (dressed very rich)the laid don't ask me if I'm serv, she ask the couple, I tell her I'm first and she even don't apologise!I was feel like a homeless.

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Supermario . 2020-12-11

MORE AT Google

Excellent service and so clean ❤️

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Eliza Maria . 2020-10-31

MORE AT Google

Love Costa ,love the app. My kids love the mini hotchoclate with a flake.

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Asma Kapadi . 2020-10-13

MORE AT Google

Disappointed to find they were RECOMMENDING THEIR OWN TRACK AND TRACE QR CODE. When asked they said it can be used for marketing purposes! They did also have the official NHS QR code but only if you asked! BAD MOVE COSTA!

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Neil . 2020-10-12

MORE AT Google

All fine. Maybe a bit slow to clean up tables?

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Robert Rosenfeld . 2020-10-05

MORE AT Google

Small branch of Costa, can get busy.

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Mark Curl . 2020-10-04

MORE AT Google

Good coffee. But not a lot of tables to sit.

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Christina B. . 2020-09-27

MORE AT Google

μάπα καφές απορώ πως πηγαίνετε ρε μπροτζια

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teothan markovits . 2020-09-18

MORE AT Google

Dry and bad cookie and cakes and some staff don't care about anything.I wanted to cut the cake it was tough and I said them to make it warm maybe I can eat it .I was in Costa before but they were great. In Kingston but in central were bad.

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Shirin Salimi . 2020-09-06

MORE AT Google

Cozy environment and perfect downstairs area. Workers were friendly and nice. Would go again

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Mohamed Adan . 2020-08-26

MORE AT Google

The staff here are probably some of the nicest I have met in a costa, regularly have a conversation when I pop in to pick up my usual order which the staff had learned off by heart.

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Justine Vaz . 2020-07-29

MORE AT Google

Love costa glad it is open again

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Charlie Sheils . 2020-07-24

MORE AT Google

I've been here many times, the place itself is pretty standard, seating on this floor and below, staff are always nice. nearly always gets my order correct. One thing to note, it's very busy at times, so if you don't mind waiting up to 15 minutes, then you're golden.

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whY2G . 2020-06-14

MORE AT Google

Quick service and managed to get my orders right!

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chriscdb . 2020-05-24

MORE AT Google

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