Based on 15 opinions finded in 1 websites
Based on 15 opinions finded in 1 websites
Nº 382 in 699 in Medway
Nº 67 of 108 Other cuisines in Medway
Opinions
There are two Costa Coffees at Hempstead Valley Shopping Centre (one inside and one outside). This is a review of the one outside as it was the first one we saw after parking the car. It it a light, airy establishment with friendly, helpful staff. There is seating both inside and outside and the tables were cleared as soon as the customers had left. The usual Costa drinks and snacks were available and our coffee was up to the usual good Costa standard.
Geoff H . 2024-08-02
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Went for a hot chocolate with a family member- 2 members of staff were rude to both of us on separate occasions. Staff seemed stuck up and had no good customer service skills.
Lacey . 2021-11-02
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They were very busy and some of the tables had not been cleared. There were bits of food on the floor as well as other litter. The coffee was very good, but the surroundings left much to be desired.
Paul R . 2020-02-09
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Its a Costa and being such its is fairly consistent in its service and menu, that being said it is always popular with long queues
colin g . 2020-02-08
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We were early so decided to get a coffee, ended up with a latte strawberry and mango passion fruit coolers all very nice. Would have been 5 stars but the place was a total mess, not their fault that so many people left all their crap on the floor, except only 2 girls serving
Keith T . 2020-01-19
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Had a lovely coffee and toasty here It's open early and closes late what more do we want Also free parking is always good
peter12345678901234 . 2019-09-04
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Nice coffee but needed more staff. Only one person making coffee, long queue to order then a long wait for coffee. Nice when we got it.
Allisoncsuk . 2019-08-12
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Often have a cuppa and bite to eat as part of shopping trip. Use the Costa inside the shops ( there’s another in food complex outside). Always found staff helpful and the Costa points system is good - get free cuppa every so often.
CjbMe . 2019-05-31
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Costa both think inside and outside the shopping centre.both well run and friendly staff.I always go to Costa with family and friends.
lindaadc . 2019-04-13
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Visited many times and always a friendly welcome and great service. This Costa sets the bar for the others.
Gmac813 . 2019-02-18
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Always busy but very nice.pleasant atmosphere,lovely staff,always cheerful and helpful.Nice place to go with friends for coffee and lunch.
lindaadc . 2018-12-28
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Inside the Mall. The staff were very busy, but it didn’t stop them from being jolly & attentive. No complaints anywhere. The queue kept moving along with tables being kept clear. Good food & drinks. Excellent team work.
Schutters16 . 2018-12-24
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Used to go their regularly with other breastfeeding mums, and the staff were always very friendly and accommodating. The food and drinks are very tasty, although a bit expensive. Would recommend.
Jo P . 2018-11-11
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Even though they were very busy the staff still were warm, polite and attentive. I enjoyed a hot chocolate that tasted wonderful. The tables were clean and the floor well swept.
Paul R . 2018-07-12
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There are two Costa Coffee shops at the Hempstead Valley Shopping Centre - this one is inside the mall along concourse from main entrance (other is outside in restaurant area). It wasn’t busy on the afternoon we visited and there were plenty of seats available (plus another area opposite for when it does get busy). Snack/pastry selection is what you expect and drinks are to the standard formula. Staff worked well as a team behind counter but tables took a while to get cleared and cleaned.
nnmercman . 2018-07-07
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Two of my good friends where visiting from Wiltshire and we chose the Boathouse. Just to make sure, I called them to check it was fine to have my Therapy Assistance with us and I was told this was fine and I booked a table for 3 a 2 p.m. When we arrived we were asked to sit in side booths rather than the restaurant. It was 30 minutes before our orders were taken and whilst my friends food came out correctly, my order was incorrect. Because of the time it took to actually order and receive our food, I chose not to say anything. It's clearly a very popular place to eat, but we were put in a corner, almost out of the way, which is exactly what I'd hope we'd avoid with my Therapy Assistance dog and bearing in mind my friends needed to travel back to Wiltshire, the timings were too long. The young lady who served drinks was brilliant though and she served the best gin and tonic with appropriate fruits added but ensuring beforehand I had no fruit allergies. I doubt I'd go back again, but I'm glad it's thriving given the current economic climate!
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My favourite place in town , the costa I go to in gillingham kent is the best for staff and friendly people 😀