Costa in Medway

Went for a hot chocolate with a family member- 2 members of staff were rude to both of us on separate occasions. Staff seemed stuck up and had no good customer service skills.

They were very busy and some of the tables had not been cleared. There were bits of food on the floor as well as other litter. The coffee was very good, but the surroundings left much to be desired.

Its a Costa and being such its is fairly consistent in its service and menu, that being said it is always popular with long queues

We were early so decided to get a coffee, ended up with a latte strawberry and mango passion fruit coolers all very nice. Would have been 5 stars but the place was a total mess, not their fault that so many people left all their crap on the floor, except only 2 girls serving

Had a lovely coffee and toasty here It's open early and closes late what more do we want Also free parking is always good

Nice coffee but needed more staff. Only one person making coffee, long queue to order then a long wait for coffee. Nice when we got it.

Often have a cuppa and bite to eat as part of shopping trip. Use the Costa inside the shops ( there’s another in food complex outside). Always found staff helpful and the Costa points system is good - get free cuppa every so often.

Costa both think inside and outside the shopping centre.both well run and friendly staff.I always go to Costa with family and friends.

Visited many times and always a friendly welcome and great service. This Costa sets the bar for the others.

Always busy but very nice.pleasant atmosphere,lovely staff,always cheerful and helpful.Nice place to go with friends for coffee and lunch.

Inside the Mall. The staff were very busy, but it didn’t stop them from being jolly & attentive. No complaints anywhere. The queue kept moving along with tables being kept clear. Good food & drinks. Excellent team work.

Used to go their regularly with other breastfeeding mums, and the staff were always very friendly and accommodating. The food and drinks are very tasty, although a bit expensive. Would recommend.

Even though they were very busy the staff still were warm, polite and attentive. I enjoyed a hot chocolate that tasted wonderful. The tables were clean and the floor well swept.

There are two Costa Coffee shops at the Hempstead Valley Shopping Centre - this one is inside the mall along concourse from main entrance (other is outside in restaurant area). It wasn’t busy on the afternoon we visited and there were plenty of seats available (plus another area opposite for when it does get busy). Snack/pastry selection is what you expect and drinks are to the standard formula. Staff worked well as a team behind counter but tables took a while to get cleared and cleaned.