Costa Coffee in Medway

My favourite place in town , the costa I go to in gillingham kent is the best for staff and friendly people 😀

Costa has improved lots and much nicer enjoy my coffees there

I have left a review 3 stars before as I had 3 frappe, not much sauce on it, ordered today put in notes “more sauce” and even less, I won’t be ordering from this branch any more!!

I hardly get any in the salted caramel frappe as it is, I even ask in the notes for extra sauce, but i dont!!

Customer service was rubbish, the lady serving us at the till was too busy talking with other members of staff that even didn’t look at us. The fridge with cakes was nearly empty. I haven’t seen something like this at any costa… Staff was too busy talking to top it up? For our cakes we received knives only with a comment that spoons and forks have finished 🤣🤣🤣 There were a few customers, and a lot of the tables were full of rubbish on them. Seriously I felt like it was a candid camera joke!! The standard was soooo low. It looked like the cafe itself was quite new, but staff needs to be changed immediately for young, nice people who want to work and offer a good customer service, not like these grumpy ones busy with themselves.

Upon entering we were not greeted by staff or given any attention eventhough we were the only customers in front of the counter, no one was waiting, and no one was coming behind us, staff were too busy chatting. There were 3 female staff, we looked at the food, the variety of cakes/muffins were very limited, in fact it was half empty eventhough there weren't many customers in. When we were ready to order we were given attention then, one told us to wait, staff member took our order with no eye contact, while she grabs the cakes she was chatting to her colleagues, we paid and waited, she placed the cakes and juice on the tray and said ill get you forks and knives, but then we got knives only, she said we don't have forks.. although it was a large room with many empty tables, however a lot of tables had left over cutlery/cups/plates from previous customers, its like customers were expected to clear tables themselves before sitting, i would if bins were available! cleanliness wasn't a priority for the three females. When we left, there was no attention given either. I'd say customer service wasn't up to par with such a popular coffee chain, cleanliness, items on offer also was below standard expected at Costa Coffee.

DID NOT BRING BOTH DRINKS! ONLY GOT FUDGE BROWNIE FRAPPE

Rachel is as Efficient as she is beautiful. Always has a smile for you no matter how busy she is. Makes the best flat whites.

It was not my coffee it was Iceland order. I can not reach any team member of Just eats. Today I ordered coffee two times, one is stolen by someone because it was never came to me and another one was wrong

Poor lady on her own while two others sit yawning at a table while it got busier with people waiting for drinks. No one helped until the lady asked them to start making some drinks. Poor customer service apart from the nice lady on the till.

They accepted the order, then wrote on my receipt that the wrap was unavailable. This was not communicated prior to delivery, so my order was just a big disappointment.

just crossing off an unavailable item is not good customer service.

Half a cup of hot chocolate. Joke

Very disappointed as the delivery driver took 30 mins from leaving the restaurant to dropping off the order at my address.

3 servers to sort out a women's bill for over 5 minutes. Banana Bread, quite flavourless, asked for extra hot latte didn't get one

Pretty good since Expansion Farms up

Greeted by the delivery driver very polite and friendly

It is a good place to dine,lovely coffee,snacks and relaxing atmosphere.

All hot, quick delivery, didn't have sausage rolls and to submit request for refund, nice touch letting me know by putting a note in the bag, that was very helpful.

Never received my order despite it saying delivered

Got there well before kickoff this evening and had a lovely time. The two ladies serving were efficient and friendly hope this translates to when Gillingham are playing at home next.

Did not have anything to eat but coffee and staff was very nice

Great coffee. Staff are highly professional and friendly 👏 👌

Always a great stop. My favourite Costa

Yet again the useless lids came off and we lost half the coffee. Please change ur lids. Only costa has this problem

Great coffee, friendly service and just 2 mins walk from the train station.

Food was stone cold, looked like it was thrown together.

Maple latte was missing half the ingredients. No marshmallows with the hot chocolate. Won't be using this branch again.

Best coffee shop with the sweetest and most hard working baristas. They make the experience even better.

I recently visited Costa Coffee and had a generally pleasant experience. The coffee and pastries were up to the usual high Costa standards, and the service was friendly. However, one significant downside during my visit was the overwhelming presence of cigarette smoke. The atmosphere was unfortunately devoured by the strong odor of cigarettes from nearby smokers, which made it less enjoyable for non-smoking patrons like myself. This aspect certainly needs improvement to create a more comfortable and inviting environment. Despite the issue with smoke, Costa Coffee continues to deliver on quality coffee and service, which is why I'm rating it 4 stars. Addressing the smoking concerns would make it an even better place for everyone to enjoy.

Very nice and friendly place with a delicious bevrage ☕️ 😋 😀

Staff were so helpful and friendly. I can't rate this place highly enough. Great job!

food was put straight in bin as cold and not good,another waste of money on my behalf,this the 4th/5th time this has happened,so i wont be ordering anymore food or drinks as not worth the worry of getting hot food delivered...

Slow service, coffee not great! BUT, the toilets, on a high street shop requiring a combination! Combination printed on receipt, paid contactless, no combination….. had to re-queue to get said combination, now reading glasses required to read combination…… couldn’t write this, almost …… To boot, toilets no acceptable cleanliness standards! Poor show Costa @ £3 for medium Americano, in future I’ll stick to MD’s @ £1.19.

Super slow service, waited for my coffee for 15 min on Monday afternoon

A nice place to meet friends for a coffee and a chat. Sadly, there are no toilet facilities here.

Never got it just eat services are poor

Such a lovely Costa staff are friendly and very welcoming good atmosphere in there 😀

Das ist genauso wie bei uns in Deutschland Bäckerei Bolten Empfehlenswert

The white chocolate could have been better, but the environment was cosy. So, I'm happy.

Second time, being there got Iced Latte with Caramel was good and I liked it. Cheers!

Very clean, always lovely food and staff very friendly too

Cups of coffee had leaked all over the bag and in the bag

New look!!! Great seating areas. Nice experience. The ladies working there are friendly and polite.

Bring some wet paint with you and watch it dry while you’re waiting for your order - they can only draw a single espresso at a time apparently. Drank the coffee out of a paper cup even though I wanted it in a real cup, presumably to save on washing up. The coffee was ok.

Fantastic service from COSTA COFFEE stafftoday and great delivery driver was polite.

Very good coffee shop, a pleasant experience all round...

Cold coffee always unless you ask for it to be hot. Service is OK when they don't have deliveries to deal with. Atmosphere is not great when you have drunken people standing at the window shouting abuse. Also not happy they have toast available shocking 😳

Déçu du flat white au niveau visuel (un était mal fait). Endroit pas très propre mais wifi gratuit.

I can’t comment on the coffee or the food seeing as it never actually showed up and reading through reviews lots of other people have had the same issues. I wouldn’t bother and just collect

Considering its position in the high street. It is an oasis of peace and quiet

Awful. Everything was cold. Hour and 45 mins to get my order

I’ve had better frappes it looked awful and didn’t taste nice either 😢

Coffee spilled all over had none left in the cup would like another one sent out please or refund

On time and quality was good but forgot one item.

Excellent drinks just what the patients in a ward with no tea available needed.

The order never showed up, it was put down as delivered but I've received nothing I want my money back

No issues with the costa restaurant they made our drinks and informed us that they hadn’t been collected. Waited an hour and a half for the drinks for the delivery time to be changed, to be told they were delivered when they never were. Worst delivery driver ever!

I little earlier than originally estimated great as a busy time for them thank you Costa Gillingham

Great service. Nice and friendly, efficient staff members. Definitely using again.

Unfortunately I cannot comment on the restaurant service as the delivery driver stopped outside our house and then drove off without delivering the order. My husband went outside in case it was left on the doorstep but not so therefore I’m nearly £20 out of pocket as the driver stole our order.

More comfy seating would be nice

Never bothered sending the marshmellows and flakes that i paid extra for the hot chocolate was cold and had spilt everywhere this wasnt cheap this was 30 quid dont bother getting delivery

Dirty dusty unclean tables Wait ages for a drink

Not what I was expecting on the Christmas drink

I have been served by Jagz twice now since I’ve been to the revamped Costa and I cannot tell you how much this woman puts a smile on my face. Serves with such passion and great customer service that my kids smile too. Thank you Jagz your super.

Very good, and not a long wait !

Dry poor service, waited ten minutes to be seen even though there was nobody being served. Very unprofessional staff, one blonde girl in uniform having her leg rubbed by a creepy looking guy with a moustache. Very unprofessional in front of customers. Only good thing was the coffee was nice.

The service in this cafe is so slow

Grubby, tables inside overflowing

I received my order which was made of hot and cold and the drink was put in with hot food and in turn the food was stone cold when it arrived

We were looking forward to having a coffe. It was very dirty and messy. We walked in and the first 2 tables were covered in sugar and sugar packets ( about 20) . Lots of sugar on the floor ( a trip hazard) napkins , straws and receipts scattered on the floor. 2 members of staff behind the counter, not serving anyone. No one was cleaning up. We turned around and walk out.

Rather noisy. Toilet out of order and indifferent staff. On the upside, the coffee was clearly Mocha Italia

Won’t order again, we’ve paid to have caramel in 2 iced coffees and 1 hot coffee and all 3 haven’t got caramel in!

Excellent team but they are busy most of the time

Need to no how to make a coffee cold all the time and u get half cup coffee staff have no idea

I am writing to complain about your alarm it's the 23rd July 2022 and since 8.30pm its gone off 4 times. I live opposite your shop and I'm not happy time now 10.37pm!!!!!

I ordered the mango bubble frappe and they didn’t even put the bubbles in them that was the whole reason i ordered as my kids wanted to try them with the bubbles 🙄

Ordered 2 fajita wraps and got something completely different to my order that has egg in that I am allergic too

didnt bring the complete order, forgot the hot food we ordered

No toilets open so woukd have given 5

I always get the salted caramel frostino delivered and it should come like the picture shows but instead it always comes without the sprinkles shown, when i put a note on to not forget them they put them on, it's part of the drink so why do they need reminding, im autistic and find it difficult and upsetting to drink it without the sprinkles as its different

Very poor service people having refunds tables dirty from previous customers with cups & saucers left on table orders confusing Batista's making coffees

Ordered a cooler, tiffin and two bottles of coke. Both bottles of coke didn’t arrive and the delivery driver just said he wasn’t given them

Tried to order a coffee through just eat, Uber eats and the Costa app but was unable to because I wanted to pay in cash. The apps do not allow this option. I tried calling the Rainham store (my closest store) nobody answered the phone over the almost an hour I was trying. So I try calling this store. I was answered to my surprise but only to be met by what sounded like a prepubescent who was clueless as to how to even slightly care about helping the customer. He offered no sort of help or direction as to how I could go about ordering for delivery by cash he just kept repeating "it's out of my hands I'm afraid" I eventually hung up before he enfuriated me further! Complete joke! Train your staff on how to talk to Customers!!!

Dependable and Good coffee.servicw very good

The new place looks good but I prefer the quiet place they have upstairs which they don't have any more.

My first visit though to this branch.

Probably the best thing in Gillingham high street. The staff is always sweet and nice. Newly refurbished and looks super cute now.

Nice new store layout and very friendly staff.

Daha önce de bahsetmiştim sanırım bence UK'de ki en iyi kahveler Costa'da.

One cup was split and the other lid was crushed . Coffee everywhere

The new store is fantastic! So much seating and the whole space feels lighter & brighter. The coffee and the food were delicious as always, and the staff at this particular branch of Costa were wonderful. Well worth a visit.

Good coffee friendly staff.Now reopened after a refurb.Much bigger now.

So today i thought i would try the new costa in gillingham to see if the service was better now with a brand new shop,ordered a flat white and a cheese and tom sandwich,the flat white was half a cup at most mainly all froth,the cup felt empty!! the sandwich was under done more like a bit of bread with melted cheese on top,no colour just a floppy mess,this may be as the oven was opened 3 times during the cooking process!Why? so in the end i put bith the coffee and so called food straight in the bin,so in short,New shop same bad service,I would go to Hemstead vally for a costa,seems only place you get good service from Costa,wont be useing the gillingham branch again as cannot afford to throw money away...

This place is a joke... Always a long waiting time, staff obviously need better training. other Costas are far quicker. I feel like I have to wait an absolute age just to get a coffee. Also there isn't enough staff to keep the store tidy, the place was pretty empty yet the tables were a mess.... I mean, have some pride in the place!

The new look Gillingham Costa Coffee is a lot better now. All downstairs seating with room to swing a 🙀. Looking good Costa

Small cafe with less tables but best place for a takeway coffee... Good customer service

If you want to go to a cafe for a quiet and relaxing drink, this isn't the place to be.

Staff are run ragged, all of them doing their absolute best even when there's only one person working the 9am rush. Phenomenal coffee and service, the staff always happy to have a chat especially with regulars. I've never had a bad experience here that couldn't be explained by lack of assistance on the supplier's part or being short staffed (understandable in our current climate). The staff put up with the absolute most, not even from customers sometimes - Gills locals know about the vandalism rise - and they still manage to be able to do their most. Some people in the reviews don't understand that service workers are people too, you're not always going to manage a smile when you've been working a 6 hour shift with the lunch rushes with only two people on staff. The guys here have always been nothing but lovely to me, and I think people are just upset that some of them have a no-nonsense attitutde.