Costa in South Somerset

A lovely friendly atmosphere and the coffee is the best that there is.

Always nice hot chocolate and friendly service

Very friendly staff, mixed atmosphere and well prepared coffee. Handy location for shops

I was in 2 minds about writing this, but I feel I need to say something. As a whole I enjoy visiting this costa, it’s convenient for me with a baby that doesn’t like the car and I often go with a few other mums after our baby group on a Monday morning. I also visit with my partner and stepchildren on the odd weekend too. Generally speaking, the place is clean and the staff are upbeat and friendly despite it being busy. There was a lovely guy making the hot drinks on Saturday 9th March 2024, I’d say he was maybe early-mid 20’s and went above and beyond! There is one person who just makes me so anxious on my visits and is usually there working and I’m afraid he may even be the manager. I was in 2 minds as I get 2 versions of him and usually within the same sentence. He doesn’t appear to enjoy working there either. The first few regular visits my baby was 5-8 weeks old, he was friendly and chatty. Then started coming the passive-aggressive comments. We spoke briefly about my job and I said I didn’t want to go back until she was 2. He made an eye roll as if I had just had a baby to avoid work. Another time he was obviously annoyed one of the other babies in our group had dropped some snacks on the floor, huffed as he walked past the table. At the weekend (9th March ‘24) he got annoyed because my stepdaughter wanted a bubble tea - no longer available and then took a while deciding. I could sense his annoyance so cancelled my order so he could serve the person behind me, before queuing again to place our order where she wanted a hot milkshake and he stated “you’ll have to wait, they take a while to make!” Which was fine. Today I went in alone with my baby to sit down before another mum could join me. He (I think is called Alex, middle aged, has teenagers and I’m guessing ex military?) started pleasantly, though understaffed and busy. Asked if he’d seen me in an Airsoft cap a week or so ago. I stated yes and it’s mine and my partners hobby (not many people know what it is, so I thought maybe this would be a positive conversation). He then followed up with the following comments during the conversation “so you like to play toy soldiers” “it’s not so fun when you get shot for real” I stated how I wouldn’t know as I wouldn’t have passed the fitness test and im too old to join “what? You’re over 33!?” Whether the unpleasantness beforehand was because he thought I was some young mum trying to not work, I don’t know! Later during this visit my friend’s 1-yr-old had dropped snacks on the floor. We were going to pick them up at the end, as we know dogs come in and it was raisins (we are vet nurses). Before we were leaving he put the dustpan and brush over my head and behind me. I brushed up the mess as we got ready to leave. On leaving he apparently said to my friend “oh you got the hint to clean up your own mess then!” I’m never one to not leave a place as I found it. I put my rubbish in the bin & id put my tray with plates etc in an area designated if there was one. I just constantly feel like a pain by him when I visit and am starting to think we need to find another local coffee shop to visit. Which is a shame as I enjoy my costa rewards. I also never complain, but he’s never like this when I’m with my partner and he makes me want to walk out, I get such anxiety visiting now!

Hey 👋 Costa in Crewkerne is ace. Awesome 👌 staff and service. Love 💘 it. Gaz

The man serving me was very passive aggressive, and then eventually just went straight aggressive, not a pleasant experience.

Tuesday 19 December 2023 , 2.15 pm. Cafe quiet at this time. Behind counter very dirty, staff scruffy and look dirty. waited ages to be served while all staff were just chatting to obviously a regular customer. Many Tables not cleared. The worst Costa I've ever been in.

We've been in a few times recently and can only say we won't be back! Service terrible, tables not cleared, staff seem unmanaged, on this visit they spent more time telling us what they didn't have, than what they did have! Iced Cappuccino was unpleasant, tasted burnt. Definitely won't be visiting again.

Great staff, superb atmosphere

Dog friendly which is unusual for a Costa lovely staff

Lovely and roomy .staff helpful and friendly .

great coffee, staff very friendly, food good

Stopped in for hot drinks which were lovely. The queue to order/collect was quite long and slow moving and the tables were not cleared quickly so had dirty cups and plates left on them.

Always seems to close earlier than the scheduled times!

Service really slow. Forgot my order. They had to check 3 times on what I was waiting for. It wasn't busy either. Two friendly staff one male and one female brown hair(her badge said trainee) Other female one experienced member was rude

Great staff, the coffee is also good.

Nice coffee and cakes normal costa staff friendly.

Good coffee. Clean and very quick service

Great place for coffee etc, just a good place to chill out.

Popped in about 7.30am for breakfast before visiting the Local Auction House -. Very clean , airy and comfortable . The young lady in charge was great - Knew her customers well , smiley and chatty - a delight .- should be given a pay rise!!

Like all other Costa's but the decor is very dreary. Helpful staff. Now the sun is out again very pleasant and uncrowded outside space with 10 tables.

One of the nicer costa shops ive been to. Staff very friendly and efficient. The young lady serving the day we visited greeted me before i had chance to get my foot through the door. Brilliant.

Friendly great service .Staff nice Floor needed a sweep of food items .

Excellent coffee and service I returned the following week the coffee wasn't very hot however food was okay the service was still excellent

Costa Coffee what more can I say

Costa coffee with lovely service Recommended

Good coffee and yummy mincepie!!

Lovely spot for a cuppa, we grabbed a window seat and enjoyed some autumn sunshine. The only letdown was a child running around shouting for fun, we saw a couple leave because of it as it was going on for over 10 minutes. The parents thought it was cute 🙄. It really wasn't. Not Costa's fault of course.

Good seating variety, good size.

One of my favourite Costas - and I have been to many. Good to be able to sit outside and plenty space inside

Very very short staffed lately , unfair on the only two working as fast as they possibly could hence dirty dishes everywhere inside and outside , no clean tables

We use to be regular visitors but have been informed the owners are not dog friendly, unless you want to sit outside in the rain and inhale secondhand smoke. We will now take our cash elsewhere. Goodbye Crewkerne Costa

Excellent service by pleasant, friendly staff under difficult circumstances. Excellent coffee and delicious bacon rolls at reasonable prices. We'll done, Costa, Crewkerne 👍

Always nice. Bit of a wait for some unknown reason on this visit but nice otherwise

Does what it says on the tin. Staff are friendly and make good coffee.

Very nice clean fantastic people working at Crewkerne Somerset

Staff always helpful and friendly

Great service thanks and best-known coffee ☕

Staff very efficient and full of personality, other costa stores could do with taking notes on how great they were with customers.. 👍

This is not for Costa. But this is how this Gresham Books comes up on Google. Gresham Books is closed. Try Phoenix Books in the arcade by Hotel.

As all else was closed we were able to get a take away coffee here; so thanks to the young couple who were working in difficult circumstances; and as further closures and measures take place I hope you remain safe and sound!

we just been costa at crewkerne summerset and wow dog friendly to wish all Costa would be dog friendly

Good service, usual quality coffee, spacious, comfortable and clean loos.

I am a regular, but have so many faults about the place, firstly dogs should not be indoors, as that big brown one outside is also a nuisance pestering people for food, fed up of screaming kids and women breastfeeding in the café in public and people using the cafe as a creche and also people on their laptops using the place as an office, we have a library for creches and laptops. The staff are very slow at clearing and wiping down tables, also the tables are always wobbly which is very annoying.

Very friendly and welcoming Barristas. Dog friendly. I would recommend to anyone visiting/passing through Crewkerne.

Very busy, expensive cakes nice coffee.

Nice coffee, nice cake, shame about the dogs all over the place.

Lovely barista named Daniel very helpful even when clearly understaffed on a sunday . Deserves a pay rise i personally think.

Good clean location close to town centre with friendly staff

A very comfortable place to relax and re-charge.

For a Costa it was a good experience. The staff were very friendly. The location is perfect.

Nice in the afternoon very relaxing friendly staff but bit pricey so losses 1 star in my opinion but deserts are really nice as are drinks

Awesome coffee! Really friendly Baristas

Can't fault the place, staff are extremely friendly and welcoming. Coffee is always perfect. Service is speedy and efficient!

We Visit this Costa quite frequently, the staff are always freindly and helpful, just the other day I went in with my daughter and having bought us all treats I thought I'd get the dog a wafer, when I said I was buying it for the dog the young lady said we do have dog biscuits, she then proceeded to give me free of charge 3 dog bone biscuits. So we all enjoyed our coffees and treats :)

It is what it is. a coffee shop.

Lovely coffee and great service.

Always very clean and welcoming. Love that we can take our dog inside and she usually gets offered a biscuit. One of my favourite Costas.

Pretty hectic and cortado wasn’t the best but okay.

Service good. Great that it is Dog Friendly, nice setting and the cafe was clean and tidy. I will come back even though the coffee was only average.

Popped in here today for a bit of lunch. The service was excellent and the staff were friendly. There is a lovely atmosphere. The cafe is clean and nicely decorated. Unfortunately the choice of sandwiches available today was quite small and there was no fresh fruit. However, the cafe has a welcoming feel to it and dogs are allowed too.

This Costa is up the usual good standard of most of this chain's offer

Always a welcome smile. Lovely food and drinks. We go here most weeks.

Great coffee and chocolate brownie 🤩

Pop in here a few times a week whilst shopping. The staff are efficient and friendly. Even remembering my ‘usual’ ! Best place for a latte in the town

Love this place come here ones a week

Lovely quite place to enjoy your beverages and a cake

The staff in here are always friendly and helpful.

Our favourite coffee house in Yeovil

Very friendly staff and atmosphere, pop in there most days to unwind and read the newspapers that are provided, do not usually have anything to eat but occasionally they have some unsold croissants and the like which they hand out for free, whoop whoop.

Toilets seats in Crewkerne are loose. Reported this the last time we were there over 2 months ago. Tables needed clearing and washing.

We generally pop in here for a coffee after church on a Sunday morning. The coffee is always good but some time the service can be a little slow and the tables in need of clearing. A lot appears to be dependent on the manager being around.

I've been here many times now on my way down from Reading & this Costa lives up to it's good name. I like to go in there first thing when it's just opened & even at that time of day the place & staff are fully ready to help & serve. I like my coffee served in a particular way & the friendly staff are more than willing & helpful to take the time to make it this easy way for me. The premises is a little outdated or tired & could do with a refurb, but I put this down to the fact that this Costa is very popular & well frequented. Their toaster machine is also out of date compared to some but I prefer my toast made with this old machine. All in all I can't find anything to complain about, so keep up the good work Crewkerne Costa :)

Friendly, clean and great coffee

good place to relax and have an invigorating coffee

Steve are lovely, it is a safe place if ever get lost in Crewkerne, always a laughter and coffee. Always clean even in busy time, has a great atmosphere. One of my favourire Costa's thank you all.

I've been here many times now on my way down from Reading & this Costa lives up to it's good name. I like to go in there first thing when it's just opened & even at that time of day the place & staff are fully ready to help & serve. I like my coffee served in a particular way & the friendly staff are more than willing & helpful to take the time to make it this easy way for me. The premises is a little outdated or tired & could do with a refurb, but I put this down to the fact that this Costa is very popular & well frequented. Their toaster machine is also out of date compared to some but I prefer my toast made with this old machine. All in all I can't find anything to complain about, so keep up the good work Crewkerne Costa :)

Lovely customer service always smiling

Nice friendly place to have a coffee with family and friends 😊

Nice coffee and lots of seating!

Friendly staff and great coffee! Nice atmosphere and always lovely and clean. There's a real community feel to this particular costa.

Food is lovely. Staff really care about their customers. Nice decor and free wifi

Nice little place with a friendly welcome.

Always a brilliant service! Great bunch of staff! Always go above and beyond

Very hospitable. Let us stay a little past closing to use the Internet too.

Nice cafe and staff. Costa coffee tastes really bland nowadays

coffee weak and covered in silly hallowen stuff.

Great place with indoor and outdoor seating.

i love this place that the staff are very friendly. And this Costa is the best in Somerset

Friendly, consistently good quality. Always worth a visit

Costa is what you'd expect from Costa. This gets the full five stars because my dog is welcome inside, as well as at their outdoor seating area!

Always lovely coffee, wonderful staff, nothing is too much trouble. So much better than Yeovil.

Usual Costa experience, service a but slow when we were there.

Great staff both friendly and efficient wonderful time there every time.

Poor coffee, service was good, but what would you go to a coffee shop for?