Costa in Liverpool

What was once a friendly, familiar place for hoards of locals has become a soulless, impersonal experience. Several popular staff have been moved out. New ones are pleasant, but poorly trained and management is now poor, with staff often running round aimlessly with little engagement with customers. Two recent delivery orders were missing items that had been paid for. You can’t telephone the branch. Stock control is also inconsistent which is particularly annoying for regular customers who have preferences. On one occasion recently the business owner stormed into the shop, in front of many customers and shouted angrily at staff. I was utterly appalled by this unnecessary behaviour. I visited today. Normally, you would struggle to find a table over the weekend. Unsurprisingly, at midday, it was virtually deserted. As a loyal, regular and longstanding devotee, I really hope those responsible do something or the future of this branch looks bleak to me.

This was such a brilliant Costa. The girls were incredible. Really friendly, quick and by my opinion some of the best working in any Costa I've been through. Unfortunately the girls have had to leave due to an issue with upper management. Now the staff are slow, the tables were all heaped with pots and struggled to get a simple coffee order correct. The upper management need to get the other team back before they loose loyal customers.

Staff are very nice, pity the furniture isn’t the same , when you sit on the chair it rocks like it’s going to collapse, despite the furniture falling to bits, I come here nearly every day, get some new furniture please

The staffing has now settled down following a hiatus which saw the departure of the previous manager and several longstanding members of staff. Present team members are pleasant and helpful. Coffees are well prepared and the food quality is pretty consistent. Locals have returned and the venue is always busy.

I went this morning whilst my wife went shopping and I had my little Shih Tzu with me, I stood by the door and asked if it was OK to order as I didn't want to go inside with my dog, one of the girls working happily took my order and said she would happily bring out my coffee and toast to me, great service really pleasant staff they are a credit to your brand and you should be proud to have staff like this in your business

L’accueil est convenable,les boissons chaudes également par contre les viennoiseries sont très ordinaires,le tarif est très doux.

Good to see the screens removed and a measure of stability in terms of staffing. Members of the team are, generally, very helpful and the food and drink are very good.

Called into this Costa for coffee today. So impressed by member of staff with long red hair. Sorry didn't see her name. Elderly man in mobility scooter came in and she came from behind the counter to deal with him personally. Took his tray to the table and communicated with him all the time. Sure she made his day !! Well done

Very fast preparing, clean and tidy!!! Very polite and professional staff especially Store Manager!!! Thank you!!!

I stopped to buy a cofee. The place are very friendly, clean. Also the manager serve me ( saw her badge - Magda) and she was very very friendly. Best manager met on cofee shops! I will be back soon as possible

Staff are lovely and always work so hard here. The food and drinks are first class and nothing is too much trouble. The pandemic has put people working in service industries like this under enormous pressure, yet this Costa team has coped admirably with all the constraints and maintained high standards throughout.

Been here a few times with my partner and friends! Most recent was January 2020 me and my partner were doing veganuary so popped in for coffee with oat milk and they had these lovely little vegan rocky roads, nice to have some options! Places generally seems well run & staff seem friendly!

I don’t even know where to begin. As someone who prefers to give my money to independent coffee shops to help give back to the people of my city, I decided to visit Costa in Gateacre as I was in a hurry and needed a quick caffeine fix. Upon entering the store, I was immediately set back by the loud and obnoxious sound of an Eastern European woman screaming orders to both staff and customers. It wasn’t very busy, yet, I believe the staff were run off their feet as one mentioned having to prepare Uber Eats orders as well as serving customers. Another reason I prefer to go to independent/family owned coffee shops is because I know the level of customer service and etiquette of those who work there will be above and beyond. Unfortunately this was not the case at this store. The woman in question continuously screamed and spat bullying comments at the staff, most definitely with the intention to embarrass them in front of the customers in store. I have never experienced such foul, degrading treatment from one person to another in my life.I find it incredibly out of order that someone who quite obviously is psychotic, with disgusting behaviour, is allowed to work in the hospitality industry. Whoever hired this woman obviously does not care about their staff or their reputation. I am truly disgusted by what I experienced today and I most certainly will never be revisiting.

Always welcomed and treated with a VIP service Especially Chloe who goes above and beyond to help Not just with me but with a lot of people who in these days are looking for some compassion & happiness, her attention to detail is amazing A true treasure to Costa

Maybe its a thing with British companies - but whenever I go to a Costa - over the far superior Nero or Starbucks (sadly now working at home this is all I have) I find the staff to be the most disapointing part of the experience.Staff today where moaning about how busy it was, moaning about excessive uber orders (which seem to take priority over serving a queue) and also expressing their excitement to go back onto furlough.I don't normally care for this stuff, but when I'm paying 7-8 quid for 2 drinks, I really hate it to come with a complaint. I don't need to hear it.Nero and Starbucks seem to have far down to earth, chilled out staff who know the basics and beyond of customer service. Costa on the other hand seem to employed mouthy snotty staff who don't know how lucky they are at the moment to have a job - never mind expressing excitement for furlough. Cheers.

I tried to ask the cashier Chloe about the new hot chocolates, she was rude & stern just answering ‘YEH!’ And was more interested in pouting & scrolling on her phone I know it’s lockdown but still nice to show your customers some common courtesy

Great to be back! Lovely coffee, as always and the usual delicious cakes and toasties. Staff are unfailingly friendly and helpful and work very hard to please.

Very excited to be back:) Please come a long and grab your favourite drink/cake :) we are waiting for you our coffee lovers xxxx

Called in for a coffee and a cake. The BOSS had a cappuccino, I had a latte, hazelnut with cream and a bakewell slice. Very nice, it was busy but we were served quickly and got a table easily. Fab.

el domingo por la mañana, pedimos nuestros chocolates, 2 tostadas y un croissant. Kieran hizo nuestras bebidas excelentes siempre lo hace. Nos sentamos con nuestro hijo y terminamos. Cuando dejamos a nuestro hijo saliendo, y 2 segundos más tarde, el gerente se apresura y lo golpea por suerte, no hay bebidas calientes donde esté involucrado, así que no se hizo ningún daño, sacamos a nuestro hijo y le pedimos disculpas, ya que fue una mala suerte. sin mirar hacia dónde se dirigía desde el lado contrario, de lo contrario, si lo hubiera visto, aceptaríamos felizmente una sincera disculpa, pero ella bufó, arrojó el plato sobre la mesa y miró agresivamente a nuestro hijo y dijo: 'no debería estar corriendo' Bajo mis pies 'y se alejó como una tormenta. Ninguna disculpa, ninguna simpatía, ninguna preocupación a la vista. Totalmente repugnante. Somos clientes habituales, ya que toda mi familia nos conocen tanto que saben que nuestro pedido ha sido así durante casi 2 años y medio.Y para que el gerente ni siquiera nos ofrezca un perdón. Nosotros donde estabamos - fundamos absolutamente asqueroso. Es una suerte que no se tratara de una bebida caliente, no debería apresurarse aquí y en todas partes en una cafetería en primer lugar y no fue culpa de nuestros hijos en lo más mínimo. Él simplemente salió de nuestro puesto, donde estábamos sentados, caminamos unos pasos y ella cargó y caminó hacia él mientras miraba a todos lados, pero a dónde iba. ella era la culpable Pero nos alegramos de disculparnos y aceptar una disculpa, pero ella culpó a nuestro hijo y se fue.Absolutamente inaceptable. Estamos en shock con el servicio al cliente por ella.

Primera visita aquí como parte de la ruta del café Liverpool Costa. El BOSS ama a sus capuchinos, así que tuvimos uno cada uno. Desafortunadamente, eran tibios, así que tuvieron que llevarlos de vuelta, los calentaron y eran aptos para beber. Muy ocupado buen ambiente, cómodos asientos. El servicio fue mixto. Uno de los miembros del personal fue realmente miserable, nunca se disculpó cuando hubo que retirar los cafés. Los otros dos empleados eran amables y serviciales.

Llamamos aquí para tomar un café regularmente, ya que es de buena calidad. El personal aquí siempre parece amable y servicial.Para el almuerzo de ayer pedimos salchichas. Estaban calientes y muy sabrosos, ya un precio razonable.Esta es una cafetería / cafetería muy popular y no es difícil entender por qué. . . . .

We were the only ones waiting, and there was no one to serve us. Then a lad and a girl came, she jumped on the till without a smile and we've ordered to drinks to go and a muffin. She didn't give us the muffin. The guy made us our drinks and then he asked if we wanted anything else (always without a smile) and we reminded him of the cupcake. So he told the girl to give it to us and she basically threw it at us :/ Costa I'd always a good choice but I was a bit scared to ask as they were very unfriendly unfortunately. I work with customers too, and people don't need to know about my bad days

We enjoy coming to this Costa. The Manager and Staff are very friendly and obliging taking our tray over to the seat.

Entré en la cafetería de arriba con mi pequeño perro salchicha debajo del brazo para preguntar si era para perros.Esperé pacientemente hasta que llamé la atención de alguien detrás del mostrador.A mitad de la pregunta, ¿eres un perro amistoso? Me cortaron la mitad de la frase con un NO muy descortésNo, no somos amables con los perros, me temo, solo un NO.Decir que estaba molesto con esta mujer sería una subestimación, pero como estaba con mi perro, no quería hacer una escena.No es una muy buena impresiónNo iré allí bajo ninguna circunstancia en el futuro.

They now have a limited range of excellent quality, oven ready meals including Chicken Arrabiata and Mac ‘n’ Cheese. I like the new fruit toast too, with lashings of butter - delicious! Service and atmosphere are, as ever, tip top.

We stopped in for a iced coffee and a regular coffee. The customer service was fantastic .what a great experience we had.

It is amazing to see how popular this lovely, local coffee shop has become. They have a new and very quick oven so that toasted sandwiches are no longer squashed and misshapen and are lighter and fluffier than before. Staff remain excellent and the drinks are first rate.

Staff, as ever, are fantastic. Best Costa I have come across. Bakewell tart was scrumptious. Service is always efficient and obliging and the coffee shop is comfortable and relaxed.

the staff are really friendly and the cleanliness is good we normally go on our days off for breakfast and the guys normally have it ready as we walk in coz they remember ourr order that's service.

I love the new rhubarb and blackcurrant and almond cakes, each topped with a touch of icing and jam. Scrumptious. Staff, as ever, are fantastic. Best Costa I have come across.

The staff at Gateacre Costa really are lovely and it is reflected in the popularity of this excellent, local coffee shop. The food remains tip top the coffee is just how you like it.

Egg, mushroom and spinach muffin hit the spot, washed down with an excellent latte and a delicious chocolate nest cake. Staff are always superb.

I just love the mushroom and Emmental toasted sandwiches they do here and you are always served with a smile! The coffee is, of course, great too.

This branch of the Costa marque is always busy and for a reason. The staff are lovely and the food and drink, in my experience, is always just right.

Great friendly staff hygienic and great service and food. Friendly warm atmosphere. Will definitely visit again.

La primera vez que fui a la costa estaba tan contento con la experiencia; me pareció encantador y Costa limpia y el personal era genial. Sólo puedo asumir que era servida por el director como él no podía hacer lo suficiente para mi hija pequeña (3 años). Me hizo cualquier sabor frostini que quería.

Everyday I go into this costa and look forward to seeing the friendly assistant manager Magda She is very hard working and always multitasking she should be made manager ,, also there is a young lad Kieran who makes fab coffees

It’s Christmas again (well it is here, anyway) and the cafe is full of festive cheers, with seasonal cakes, including, of course, some delicious mince pies. All the usual favourites are there as well and, coupled with the great range of hot and cold drinks, this remains the best place in Gateacre to have that well earned break.

The staff are so nice here and always go the extra mile to please. The coffee will be exactly how you like it or they'll make it again. Add to this some outstanding cakes and sandwiches and you have a real winner.

I am regular here and the staff are friendly and the service is always swift. It's all the usual costa selection but it is always clean and you can always find a seat even at the busiest times

I love coming to this friendly, local coffee shop. The staff are superb and always remember my favourite drink. The coffee is consistently good and I really like the toasted sandwiches too.

Nice to sit outside with the dog and watch the world go by! Love the white chocolate crunch cake. Lovely staff, as ever.

Gente buscando un lugar informal para conocer encontrarán una amplia selección de bebidas no alcohólicas, incluyendo algunos excelentes cafés, tés, bebidas, zumos y batidos de helado. Como he dicho antes, el personal es maravilloso y las tartas, sublime. Últimas favorito es el anillo cubierto de chocolate crunch en blanco o leche. No estoy seguro acerca de las calorías, aunque!

The lovely cake selection changes periodically and currently includes some delicious, little brioche fingers, with pink icing. Perfect with butter! The excellent coffees and sandwiches remain and the staff are outstanding, as always.

My latest favourite is the new Rainbow Cake. An indulgent sponge log with a jammy centre and covered in creamy white chocolate. The staff are so friendly here and go out of their way to please.

The famous "Java Jive" song could have been written for Costa! The newish branch in Gateacre remains an excellent example and is justifiably popular. Staff are excellent and the hot drinks never disappoint.

Este es uno de mis favoritos de costas. Es bastante nuevo y situado en una pequeña zona comercial. Grande, espacioso y luminoso en el interior. Personal masculino de hoy era realmente encantador y amable. Los inodoros. Una mezcla de cómodos asientos y sillas y mesas habituales.

Perdí el delicioso lleno de pastrami bagels y queso, pero el pan están de vuelta aunque con una abundante y delicioso como son como siempre. Hay algunos otros cambios, pero los antiguos favoritos, y que, por supuesto, el café es tan bueno como siempre. Personal encantador, como siempre.

Nuevo y bagel queso, pastrón servido tostado, es mi actual favorito en esta tienda excelente café, luminosa y alegre. Chocolate, pastel de caramelo crujiente, merece una mención. Como con otras ramas, que le gusta su bebida caliente, o harán que otro, así que no te puedes equivocar. El personal es encantador. Lugar de reunión.

Always great service and a smile in this costa. Nothing too much trouble. Americano always perfectly served

Costa Coffee is pretty standard wherever you choose to visit.

This coffee shop is fast becoming THE place for Gateacre and Woolton locals to meet during the day. The staff are unfailingly pleasant and the food, consistently good.

Lovely decor and atmosphere, friendly staff & a lovely place to chill with your family or friends over good coffee / hot drinks.

This coffee shop has fast become the place where Gateacre and Woolton folk meet. The service remains friendly and the coffee and food are of a consistently high standard. You can even sit outdoors, if the weather permits.

Aside from excellent, consistent hot drinks, toasties, paninis and delicious cakes, the cafe opens early in the morning. Always a great way to start the day. Staff are lovely at any time.

El sol brillaba hoy y las personalidades soleado de la personal en esta cafetería encantadora significaba que el ambiente era brillante si nos sentamos en una de las mesas al aire libre, o quedarme dentro.

They do really good toasted sandwiches here. My favourite is the cheese and slow roast tomato, which is tangy and delicious. There is always great coffee to be had too and a nice array of cakes. Staff could not be more pleasant.

Find it difficult to pass a Costa that I haven't been in before, so I didn't , stopped the car and went in. I was not disappointed had my usual cappuccino that was as great as ever. Will call again if I am passing.

Por un pequeño cargo adicional, se puede optar por la oferta especial "Old Paradise Street" mezcla de café, que es rico y apacible. Vale la pena la diferencia.

I have reviewed this excellent cafe before. The staff are really lovely and the coffees are excellent. Try the special "Old Paradise Street" blend, available at a small supplement, which is rich and delicious. The Christmas cake selection is mouthwatering too.

Este es un buen ejemplo de la bien conocida cadena de tiendas de café. Todos los pasteles habituales, bocadillos y bebidas. Hay un grande, cómoda zona de asientos y mesas para esas raras ocasiones cuando brilla el sol. Excelente, personal amable y aparcamiento justo afuera.