Costa in Hounslow

The attendant this morning treated me very badly and was very rude she seemed nervous, I don't know why I was the first customer.

Good place for hangout with friends . Best best meet friends for coffee ☕️

Anna is the best manager I have met across all costa coffee shop in london. She has brilliant customer service approach. She makes the best extra extra hot soya cortado. I only go to the shop if Anna is there. Very polite lady always smiling. Other managers especially the manager at 108 hounslow should learn from. Anna you are the best !

Always an excellent experience at this branch. Especially Daniel, Dhillon & Anna & Claudia. Wonderful team! I really enjoy meeting the whole team! They make a stroll down the high street, a plaasure!

Over priced coffee ☕ not the best coffee beans 🫘

Love Costa. Delicious food and cosy atmosphere.

To expensive its like £4for 250 ml water

I didn't ger any food. The seevice was fast and very good.

Great Staff.. Beautiful product top coffees.

Visited Costa Liverpool Street station. Good place to catch up , pocket friendly.

Requested a regular americano Decaff......preparing the coffee on a paper cup felt a cup with boiling water...and drop the caffe from the paper cup on...results, a boiling big cup of dark water...( worse that filter coffee) to hot to drink .So must wait ...but the noise is Unpleasant. I leave after 20 minutes with out be able to touch the coffee..still to hot and they charge allmost 4 £ for .the terrible experience

Barrister was very very rude not only to me but everyone i think the owner need to be worry about her behaviour I'm frequent visitor but now will change my mind

lovely vibe here, we came here two days in a row, lovely staff member memorised our order immediately. 🫶🏻

Very kind staff, I really like going there always delicious coffee

Nice atmosphere and staff good coffee and food.

Women in three ask me for ID for coffee not happy

Nice location to have a sit on and enjoy a nice coffee.. Today comes and the first things staff asked how I can help you" No good manner, no good morning!! I'm very focused always in welcomes wich make a day better for many peope!! Serving coffe as "human machinerie" and a nowadays matter and and a bad things. Let's start always saying "hello how are you"!!

Good coffee, and a relaxing atmosphere.

Filthy & dirty with inattentive staff. Old torn furniture & chairs with leftover food littered across the floor! The staff had to be asked twice to confirm my order when collecting, which was made negligently as well with no cutlery for the dessert ordered or any toppings, sprinkles 9f cocoa powder on the drink! The pecan slice was as hard as a rock & literally be broken with two hand for it to be esible withno taste of pecans at all! Overall a horrible & very disappointing experience which was also mentioned to Costa almost a week ago in their survey - with no acknowledgement or reply of any sort!

Rude behavior from the staff. I bought 2 hot chocolate and the lady staff inside gave me a cold chocolate instead.... This is my first experience from costa... Extremely disappointed

It's really sad to say.......coffee is just not worth it anymore, especially if you're having a milk alternative. I'm not visiting as regularly as I once did - I can't justify the cost. The availability of vegan options is hit and miss. The staff are brilliant but the cost is meh. It's a new year and obvs the cost of vegan options is just shocking.

Was in hounslow high street and it was very cold went for a coffee and cake to warm me up staff were very pleasant and very helpfull i will go again

Sono andata ieri mattina verso le 10:00 con mio figlio 22 Dicembre 2023, abbiamo preso 2 caffè, molto buono il caffè, barista capace e cortese. Purtroppo quando sono andata alla toilet era molto sporca quindi ho informato l’altra barista che era intenta ad aprire scatoli, ma questa nel rispondermi ha usato molta strafottenza e maleducazione, dicendo di dirlo all’altra che, poverina era alle prese a servire molti clienti, su mia insistenza che avevo deciso di non andarmene finché questa non mi avesse ascoltato, infatti lei molto contrariata dopo circa un quarto d’ora è intervenuta ha pulito anche se malamente. Sono 13 anni che frequento quel Costa, ma non ci andrò finché lì ci sarà quella barista.

I went to Costa in Hounslow high street in front of HSBC, I gave one start because it is not possible give them less, Alexandra,the coffee maestro should change job, but her college too, both of them should be fired, they are rude, doing faces to customers completely unacceptable behaviour if you work in customer service, as a Manager in same kind of business I will fire that two ladies in the moment, people like them only give bad name to the business and to the barista that do good job

I went to Costa today, December 12, 2023, at seven in the evening. I found workers who had no experience in making coffee. I also found that they were busy cleaning and raising the chairs above the table in 80% of the store, and there was no rest room, and dust began to spread throughout the place as a result of the use of a manual vacuum that is not even an electric one. Then I went outside and found all the tables with empty cups and a completely dirty place, so I left the place and went to another place. It was a very bad experience.

Love costa the food is fab the service is quick and helpful and plenty of seats easy 4 wheel chairs and hot drinks little bit expensive but worth it as could quality of drink and food

As always a nice cup of coffee perhaps could be a little hotter

Love to spend time with my husband here... Very good service. Great smell and taste of the coffee..

Always 1 of my fave stores.stopped by for the returning maple hazelnut latte.did not disappoint

The two staff members are racist. The girl is using her phone to text instead of serving customers, and she is not paying attention. They don't want to serve me because I am Asian? The guy charged more than the price listed on the menu.

Always get a mocha from here. Amazing careful tho you wont sleep its strong!

It was a nice experience, particularly after having a bad on in Feltham one. Did not visit Costa for more than a year.

actually very nice place to have a coffee

Rude staff, I asked for a peach ice tea with one pump of strawberry syrup and the lady completely ignored me. The lady with the black hair and overdone makeup with a attitude didn’t even want to be there, just get another job hun, giving dirty looks to all the customers. My ice tea tasted like straight up cold water with no peach taste and no strawberry flavouring, also the cup wasn’t even filled to the top. Completely ignored the instructions and clearly doesn’t give an f about the customers, only the money. What a waste of £3.40

All the girls are making an amazing team, they are focused on the customer happiness... Good job guys!

Very noisy for a thoughtful coffee...

Costa's is always good for a decaf skinny latte

Lovely coffee with amazing stuff . Bianca and Stefania are just brilliant

Perfect place to get work done… chill vibe , clean and quite.

I recently visited this coffee shop the neighborhood and was pleasantly surprised by my experience. From the moment I walked in, the staff was welcoming and kind, greeting me with a smile and making me feel at ease. I was impressed by their excellent customer service, which was evident throughout my entire visit. The staff was also incredibly efficient and quick to serve, which was a great touch for someone like me who is always in a hurry. I appreciated that they were able to take my order promptly and had my coffee ready in no time at all. Despite the fast service, the staff was still friendly and accommodating, making sure that my coffee was made just the way I like it. Speaking of the coffee, it was decent and satisfying, hitting the spot for my caffeine fix. It wasn't the best coffee I've ever had, but it certainly wasn't bad either. It was a great complement to the warm and welcoming environment of the shop. Overall, I would definitely recommend this coffee shop to anyone looking for a quick, tasty cup of coffee served by a friendly and efficient staff. Their focus on customer service and speedy service is truly impressive, and it's a great spot to stop by for a quick pick-me-up or to catch up with friends.

Located on the High St, Hounslow, this place serves a decent cuppa. Impressively, the barista was cheerful and ready to make small changes to the coffee to the way I enjoyed it. Happy!

Costa Coffee Hounslow High Street is one of my Costa Coffee shops I always visit. Chai Latte and coffee Latte are my favourite hot drinks and I have one today as usual. My friends are with me today to have Coffee here and to chat a while.

I am changing the review from Clean to not clean, from fast service to slow service, and very kind staff to they can be better, unfortunately the shop don't deserve 5 stars anymore, not even 3.

The girl on the counter probably Polish was super rude.

Prompt & friend service. The Hot Chocolate there is my favourite.

I give 5 stars because I find there very friendly staff. Especially Patricia and Daniel very carefully staff with more attention to made the order properly. I will recommend to all my friends and I will invite to drink a lot of coffee. 😘😘😘

Amazing place and great atmosphere. Love the coffee and staff

I been to Costa today… this lady named Magda she was amazing .. her customer service was exceptional she was so kind and friendly thank you for great customer service .. well done

Very rude staff and the manageress she is very rude there is no costumers service 0 if they will carryon like that business will go down

Good place to meet up with friends, loved ones and meetings for decent coffee

Customer service zero! Cashier Terri doesn't evan know how to say hello to the female customers ! She is too comfortable up there and need to been given job chat .!Also she how to learn how to apply wipped cream to the chocolate. Disgusting!

Staff can be a bit more friendly. They r a bit biased towards ol customers

Good food and service. Tables and carpets were dirty and wallpaper peeling off walls so a bit run down.

Costa coffee , the staff is so rude and so unwelcome. Very unpleasant experience .

Very friendly and professional staff specifically Ana.

Great place to have your coffee , also the staff is friendly and fast . I ve been served by a lady called Claudia and she was fast and able to do multi tasking with the stress of soooo many orders . Very satisfied .

Costa Coffee…what else. That’s the best they are at. Had a cup of coffee which made me feel relaxed and enjoyed my evening.

Today it's a bad experience. Caramel maciato I ordered..and I got coffee expresso.. That boy said it a Caramel maciato. That's boy is completely doesn't know what is caramel maciato.

quick and accurate service though sometimes a little cool to guests as being too busy

Cold coffee, management rude to staff.

Less customers and lot of hunters, good time killing spot.

Staff seem eager to not make you come back. Service extremely slow, tables are always dirty. Most staff members have not been taught customer service skills, do not like being told how you want your coffee; if you ask for a certain temperature for your milk, they would add cold milk on the brew spoiling the texture, and they're always changing staff so being charged to getting your brew is a much longer process than it should be. I've seen some badly run Costas before, this is right at the top of the list.

Costumer service was awful zero

Visited around 6:45pm on 8th July. The two women working were disgustingly rude, patronising, and obnoxious to every customer.

Bought 3 frappe and they gave me Frappe without the cream and when I asked for the cream on frappe they said they haven’t charged me fir the cream . Are you serious? I paid £12 for 3 Frappe and frappe comes with a cream . Like seriously what a rip off

Good service and friendly staff

النظافه معدومه غير مقبوله اطلاقا

Lot of choices. Convenient place to get coffee at high street

Next time Coffee TAKE AWAY ONLY! So stressful inside. Every 2nd person goes into the café with baby buggy. I can't believe it. We only wanted to drink 2 coffees at ease. Idiot kids screams. There is no space for move due to the many buggies.

I always enjoy a Costa coffee the people are always happy to serve youx

Great service. Young lady serving on her own but remained calm and professional in a busy and noisy little outlet. Excessive perspex screening meant she had to shout everything at least twice as we couldn't hear anything. Lastly; no tiffin! Only member of staff? Diamond! Costa - you've let yourself down, your staff down and your customers down here.

Nice friendly staff quick service

Customer service is absolutely rubbish now, their seem to be new people in this shop and have no clue of how to serve customers. One of the girls who didn’t allow me to take her name (seem to be the store manager) was very rude and loud. I asked one the other girls to serve, however she did not allow them to do so I left the shop. Costa coffee should focus on hiring people who are truly willing to work as well as train them on how to behave with the customers.

Staff from this branch are working so hard, every day I go there everyone is so polite and friendly. They have big sitting area outside perfect for summer time. Hands up for the whole team especially the manager ! Highly recommend this Costa Coffee at Hounslow High Street .

We entered the place 20 minutes before closing time and were told to hurry up with the order for coffee. The sandwiches and breakfast rolls were at a 50 percent rate but we were not able to buy it for the lady at the counter said it can't be had without heating and the oven had been shut for the evening. A few hungry customers were turned back because she wasn't ready to sell the foodstuff.

Costa is a lovely coffee shop always consistent with Food & Beverages. This shop in particular has a great seating area aswell.

I ordered a salted caramel frappe kind don’t rember exact name . Apart from them there was white girl very rude I ordered first she keep me wait there while she served another customers who came after . Need to grow up a bit colour doent matter respect the other (brown) people as well . These kind of nonsense people make difference they forgot u will get what u served .

Cosmina was the one that took my order today and she was very rude and she was showing attitude when I ordering, and is not the first time when she is being like that to the customers.

Visited for a coffee and cake. Very quiet. A worker clearly in training served my. With help she eventually served me. Felt a little sorry for her as she struggled with the till. Still my Americano was good.

Really rude and unpolite staff Cosmina. I was first to be served but look’s like her friend had priority and I had to wait 15min for my coffee. Really unpleasant and unfair.

Impossible to order. Extremely long queue, extreme noise levels, staff who have no idea how to operate the tills or make drinks. Avoid.

Nice cosy coffee shop like all other costas

Nice one pretty place to stay in

A long wait to get service and to dear

I always ordered the Belgian chocolate frostino since it’s my favourite drink but this time they made it way too bitter. I couldn’t not drink it at all! ( location: Hounslow Costa 2)

So I was set to meet my friend for a catch up. It had been a while since we met. We both decided that we would meet at Costa Coffee. This was my first visit to Costa Coffee. The place itself is quite open and very clean. You can also sit outside, which also allows you to smoke. There was an array of large seating areas, for families and small ones too, for two people, as was the case for my friend and I. On arrival, I noticed how busy the place was, which showed to me that it must have been a busy venue. Staff were very busy serving the line of customers and cleaning the tables, so that customers could sit and enjoy the warm hospitality. I ordered a latte for myself and a cappuccino for my friend. I also ordered a cheese and ham toastie. Which with the latte I ordered was utterly delicious. And whilst my friend and I sat there, enjoying our hot drinks, I noticed people coming in and out, which shows just how popular Costa Coffee is. Staff were very busy, but polite and courteous and upheld a professional manner at all times. I even asked to borrow a pen, as I had some forms to fill out, and this request was met with a helpful attitude and a smile. All in all a great experience thoroughly enjoyed by myself. Definitely will go in again.

R.I.P Costa coffee! I could give 5* months or years ago, but now everything changed. Prices very high, poor service (sometimes) and less staff. Toilet always mess , no plugs too charge phones etc. 10* This shop opens very early and closes late. Staff is very lovely by the way no doubt 👌

Awesome service and well maintained standards.

Good coffee shop located at a prime location in high street. The ambience is good but you still feel something is missing!! There’s dine in area, washroom facilities and space outside the bar for smokers and ppl who like to enjoy a busy view

It was sunday afternoon. Very crowded , baristas were just boiling milk and coffees..bar looked messy , disorganised and dirty . Had to send back my mocha cause completely boiled. No nutritional properties in a boiled milk 😕 Will think twice before come back

Great coffee. Great store and location. We arrived for brunch and were welcomed by pleasant staff who served promptly as there was a que but soon it disappeared. Good atmosphere because sometimes it can get abit loud but social distancing was on point so not to worry about that and plenty of seating. Prices are decent and very much affordable as this is why we always return and as mentioned previously staff are prompt, welcoming and ready to help with your requirements. Thankyou😊

Toilet needs cleaning always filthy. Why not have a combination 🔢 number lock and only provide the numbers to unlock to those who purchase food or drinks only.

The staff are dismissive, I recently started coming and ordering cortados, I asked for the milk to be warm instead of the usual hot temperature , once I received a really hot cortado as the barista was too focused on chatting away. Another time I went in and I again asked for warm milk I received the milk basically cold I’m disappointed! The Costa at the end of the highstreet are much better and follow the simple instruction of warm milk with no issues.

Любимо място за релакс със и без компания !

Staff are so nice here, especially Melika. Plus toilets are SPOTLESS. The whole place is spacious and very clean.

Busy helpful staff nice chai latte

Nice staff, was oddly very warm inside despite being quiet, glad the doors was wedged open half way after being in there.

Helpful staff and plenty of room to sit down

Best place to sit,relax and have coffee

Very good coffee place to hang out with friends.