Costa in Warwick

Always good! Nice and cosy with a option to sit outside... The only thing I would suggest ditch the Ash trays outside....

Myself and my partner stopped by for a coffee and some quick breakfast yesterday morning and i can say with confidence we will never go back. A member of staff (a male with glasses) was beyond rude and dismissive and acted like it was a huge chore to do his job! the whole time we were met with tuts, sighs and eye rolls- from a grown adult! We felt like we were a bother, giving them business! Never ever again!

Awful awful service. So slow. Leaving review as probably the 4th or 5th time it’s happened. When staff were asked why it was such poor, slow service one woman practically took my head off saying she’d not had a break all day and actually asked me to leave a review as it may result in Costa hiring more staff. Felt for the woman to be honest.

we use costa a lot when we travelling to and from our home in manchester to our family down in leamington spa, and we have never experienced such appalling service and manners from staff in any other costa or any hospitality service for that matter. The whole time we were sat having a drink the staff were acting like children shouting things across the shop and one member of staff who seemed to be working on the drive through was being extremely rude to customers and to what looked like a new member of staff which is not what you would expect to have to put up with in your new place of work or for customers to have to hear, it was absolutely disgraceful! The group next to us complained about having to wait 10 minutes for a piece of toast and some butter and the appalling service they received alongside this! We decided to get a toastie and wrap each which took a long time to be heated as the staff members were just messing around in the back to the point where my toastie was cremated and cold! This branch needs to have some serious changes made as this service was absolutely shocking and we have never met a team of staff as rude and immature as the ones we encountered today. i’m shocked that the area manager hasn’t acted upon any of the previous complaints about this branch. Do not waste your time or your money here!!

Poor service inside as the staff concentrate on drive through customers. Most looked miserable and avoided eye contact but we did experience one good member of the team who was very apologetic about the service.

Miserable and rude staff. Shocking. Won’t ever go back This place needs a serious shake up as it’s terrible in every way

This was my first time using this Costa drive through. What an experience! I got to the drive though machine to order a coffee. No one said anything. There were stickers all over the machine. To be honest it looked a little redundant so thought maybe it was out of order. So I sat in the queue for maybe 10 minutes waiting. Got to the window and confirmed that I haven't ordered anything yet as I didn't think your machine was working. The batista replied - we need to ask you to drive back round and put your order through. I was so shocked! I said to her, no one said anything to me at the machine, therefore didnt think it was working. She then told me I needed to say Hi to their machine for me to order a coffee (I was so shocked). Why would I say hi to your machine, your machine should great me as I arrive letting me know your ready to take my order. She look at her other colleagues and said well other people do it (like i am not the normal one here). The barista then reluctantly asked me how many drinks I wanted, reinstating they would normally ask people to drive round again if they haven't ordered. Given the attitude of the batista I advised I'd rather go elsewhere to which she replied "bye then" as apposed to attempting to resolve the situation. NOT what I expect at a first time customer visiting this particular branch. This particular member of staff is in desperate need of some basic customer service training. The shop looks like it run by inexperienced children (Costa, really to brush up on their training of thier staff). Looking at other reviews on trip advisor of this same drive through, the area manager seriously needs to look into the staff they are employing. I hope this is looked into further.

I was passing by on my bicycle and decided to buy a drink. The main door was locked as they had just closed. However, the drive thru was still operating. I cycled to the service hatch. I asked for a cappuccino and was told I couldn't be served. The reason was health and safety. I was on a bicycle! So I asked if I could place myself and the bike on the adjacent grassy area out of the way of any vehicles whilst the drink was made. I was still refused service. Even though the whole time no vehicles were on the drive thru lane. I get that companies have certain policies in place, but come on! I'm sure that the local cycle group aren't going to just suddenly turn up! I've never witnessed or heard of speeding in a drive thru and what are the odds of being injured while paying and handed a drink through a little cubby hole. Health and safety gone mad enforced by robotic sleepy sleepy assistants who don't have the ability to judge situations. Can't say I go here often anyhow and bought something much healthier from somewhere else.

What has happened to this Costa? It used to be clean, and with friendly efficient staff, but more recently it has become an extended office for the laptop brigade and staff who are more interested in the drive-thu trade than serving those within the cafe itself. I visited today and was the second person in the queue. The majority of the tables in the cafe had the usual one person at them with a laptop, mobile phone, papers and (probably cold) half drunk cup of coffee sat just behind the laptop screen. The lady in front of me in the queue was already attempting to place an order when I entered. The next 10 minutes was torture for her. The lady could not get the Costa staff member to understand what she was asking for. 5 attempts were made to order a hot chocolate, a toasted sandwich and a latte. Eventually the message hit its mark and payment was made. Two staff members then set to making the two drinks. 5 minutes later and still no drinks for the poor woman and I am still waiting for someone to ask me if I want a drink. The woman looked at me and shrugged her shoulders. I left. There are plenty of other coffee shops in Leam and Warwick.

Very rude unprofessional barista’s in this Costa, I complained about my drink and all I got was attitude and aggressiveness back before she made me another one, which again wasn’t how I wanted it, but after first complaint we couldn’t be asked to complain again! This was my 2nd visit here and trust me I won’t be going back until they change there staff who all seem to to struggle to understand English. I shall stick to the one on The Parade as they are friendly and know how to make decent coffee something this Costa should learn to do.

Please start cleaning and wiping properly your tables after customers visit. This is really bad sight when I try to grab morning coffee and all tables are already sticky and full of rubbish

After visiting the branch in Leamington Spa drive thru I felt very unwelcome. The staff were miserable and pretty much grunted at me and my drink was tepid. As I was back at the car and on my way I couldn’t return to complain.

We stop at this Costa regularly en route to our weekly medical appointments. My autistic son and I have always received a warm welcome and good service. Tonight, however, barista Nadir excelled himself by recognising our car as it pulled up and having my son’s regular order underway before we had even walked through the door! Thank you to the whole team for making us feel so welcomed, we appreciate it. ❤️

Good location with parking which is convenient. Decor is standard and food and drink the same as others. Nothin special. The staff seemed happy enough. . .good for a 'practical' visit.

I regret going to this costa every time I go in. Today I gave them a last shot to redeem themselves and they absolutely blew it. The woman at the tills was already serving a man and started to make his drinks. However whilst waiting for the drinks to finish she did not come over to me and serve me instead she stood there waiting while a queue starting building up. Aftwr she FINALLY finished she came and asked me what drink I wanted- she was clearly not in a good mood and did not care about the ya she was talking to her customer. After telling her what I wanted she continued to pull a face at me as I paid. She then went to make the drink clearly not thinking about the fact that I was watching her and she started to throw things around in a strop making a mess of the place throwing around the lids of the cups. This woman took almost 20 mins to make a single drink. I mean come on this is ridiculous. The fact that she also gave me 2 straws tipped me over the edge- BE ENVIRONMENTALLY AWARE PEOPLE I CAN DRINK THROUGH ONE STRAW THIS IS SO BAD. Will not be returning. STARBUCKS ALL THE WAY PEOPLE

Nice relaxing cup of coffee and read of newspaper, good atmosphere and friendly and helpful staff, well worth the visit..

We found a sharp aluminium piece in our fruit cooler and it was small enough to be a choking hazard. I was shocked when neither the branch assistant manager nor the cashier lady bother to politely apologise.

Always enjoy returning to this costa outlet. Always enjoys the lattes, hot chocolate, sandwiches And cakes! There is always a lot of people enjoying a break there and always has a very good ambiance. A great coffee spot.

Half a rash of streaky under-done bacon given in a doughy white roll. Awful! No response from Costa through their complaints service and no refund given.

when I can I go with my girls for coffee and catch up or call for a drive through on my break never a dull moment the staff here always make me smile excellent customer service and lovely coffee and cakes

love this place the staff are so friendly its always busy but well run had latte hot choc and tea and toast with my girls great place to catch up handy location

Poor selection of food and staff you can't really understand English. Very disappointing drinks; cappuccino with no chocolate topping!!!

Stopped in for a latte and some toast. Coffee was hot and delicious, toast was lovely. Been before and will visit again.

Same Standard Costa business in line of their scope and business model. Personnel is a bit iced and most part of the times in those chains this is what it makes the difference.

The drinks and cakes are really nice and they make your drinks the way you like them and they are very understand if you like your drink milder than normal so well done!

Just like any other costa in the UK. Lots of seating indoor and out. Friendly staff and good service

After yet another wrong order I feel compelled to write on here. I frequently use the drive/thru facility which is great if the order is correct, not so much if it's wrong. At times it's been spot on hence I keep going back, but at others the coffee has been missing from the 'coffee' and I've ended up with hot milk. Reduced sugar syrups which taste awful are used in place of regular ones with no indication or apology and then the standard of the sandwiches which need to be toasted range from completely chargrilled, to soggy, as if they've scarcely seen a toaster. Coupled with sauce missing or an inability to follow the simple request to cut them in half.

Drive thru! This is a really great idea....especially on a cold autumn night.

Called here twice whilst moored on the canal...excellent service both time and the coffee and hot chocolate were very good.

love it here. Always clean and staff always lovely and welcoming. There coffees are delicious and the children's babychinos are great value meaning it doesn't cost us the earth to take the family

Same as any other Costa except it was a drive through. The outside seating faced onto a busy road. Wouldn't recommend it to sit in.

To be honest in my review, I have passed this shop/drive in many times, but never used it. I have however been to a fair few Costa's in the area. We called in here on Monday, and all I can say is I cannot praise it enough. The Barista was smart, polite and served a Latte just the way it should be, hot and tasty. The food selection was beautifully arranged, my ham and cheese toastie was delicious. Everything about this site was A+, a credit to Costa. If you havent tried this particular site, well I can say is give it go, and enjoy some good food, excellent service, and great tasting coffee all in a very relaxed coffee atmosphere.

I'm not a fan of chains but this Costa is nice & new, spacious & with seating outside & a Drive Through. The staff are efficient, friendly and know they are there to serve food and drinks, the place is firing on all cylinders. With the new ovens installed the paninis are served very quickly & not squashed by the grill as in many other Costas. It's very handily situated on the way out/in to Leamington, with parking so one can relax after leaving or before going into the traffic.

Drive Thru in Leamington is ok for a quick coffee and bite if driving thru.

Always go here on my way home after a long day! The drive thru is great and the café itself is really big so you can nearly always find a seat. Much better than the cafes in town in my opinion. Plus, free parking!

Have been here a few times it has good comfortable seating and service is great, I like the drive thru too as a pit stop after shopping.

Twice I've visited here this week. (My daughter has chicken pox and we needed a drive through then car picnic).

This is a new costa drive through beside morrisons and the train station in leamington spa.