Costa in Sunderland

Called in for a couple of drinks as our cruise ship was alongside in Scrabster. Really quaint bar, lovely pint of Belhaven Best and my wife enjoyed her pino grigio. Two really pleasant young women behind the bar and friendly locals. 100% recomend this bar if you are in town. Thanks for making us feel welcome.

Unfortunately the bar service here has deteriorated massively. It must be costing the company a fortune. Had my friends not already ordered I would have left. Behind the bar were a number of staff but only 2 were serving customers at the bar. The remaining staff were all working at the bottom of the bar dealing with app orders. It's a very long bar and with only 2 staff working it they did not know who was next. People would walk up to the bar long after you'd stood there , and be served. I would have used the app myself but couldn't get a signal in the bar. Unfortunately the 2 staff serving were also extremely slow, despite there not being much of a queue. We waited ages to get served when there wasn't many people waiting, so on a busy night I wouldn't even bother. If you don't have the app or it's not working properly I'd give this bar a miss. It looked like a lot of other people felt the same as this once busy bar was noticeably quiet for a weekend night. Whoever is in charge of the bar needs to sort out proper training for the staff. I've never experienced service as bad as this in any other wetherspoons I've been in. If at all possible, use the app or you'll lose the will, watching other customers stroll to the bar while you wait, wait then wait some more

This was a first time order for a special anniversary. We were meant to be going out but I wasn't feeling too good (I have Fibromyalgia) so we decided to order a posh meal instead of the usual takeaway fare. The Bruschetta starter tasted strongly of basil and had melted cheese overpowering the tomatoes. I have never had Bruschetta cooked like that and I've eaten in many Italian restaurants including real ones in Venice and Rome. It's usually small diced tomatoes mixed with diced red onion, extra virgin olice oil and basil. Sometimes there will be a little drizzle of balsamic. I couldn't even detect the garlic rubbed on the bread. The tomato was whacking great chunks which had turned to mush under the huge smothering of cheese. The salad garnish was nice at least. My husband enjoyed his Smothered Potato Skins but did comment on the very large portion! Not a bad thing, I know lol. The mains - My steak was cooked to perfection (not lean though, as promised on the menu - I cut off quite a chunk of gristly fat) and the chips were to die for. However, the Diane sauce just tasted of cream - the mushrooms had no flavour and there was absolutely no hint of Brandy at all. It was very disappointing. My husband didn't enjoy his Chicken Parmo as he felt that there was far too much cheese and that's all he could taste. The Sticky Toffee puddings were amazing though - generous and moist with a lovely toffee soaked airy texture. The portion of cream that accompanied mine was laughable, however. It was the size of a dip pot and quickly soaked into the pudding so was undetectable anyway. I had to add ice cream from my own freezer to enjoy it. My hubby had custard with his - wish I'd had the same. Service was good and on time, everything was packed well and portions were very generous (apart from the cream, lol!) Based on everything not having much flavour though, and the weird starter, I don't think I'd order again. It's a real shame as it did put a dampener on what should have been a perfect evening. I really wished we'd gone out instead.

Service was poor unfortunately at Gindon Broadway lack luster to say the least . Bought cakes and one that was offered to me had been put in bag for some previous customer ...not good....cakes would have been put on top of my hot take out dish if I hadn't noticed . Disappointed

Always friendly and efficient, Sherriff consistently delivers friendly service and top drinks tips. Thanks to the two ladies who always recommend gluten free snacks to me when I visit