Cosalea Cafe - Bar in Bury

I always come to this chippy when I'm in the area and the food & service is always good. However todays experience was not the usual nice experience. This is not a review about the food as this was 10/10 as per usual, the service is what has let this visit down. It was very busy when we visited and I understand that given the noise level when you ordering things can be missed, we are all human. When I pointed out a missing item I was told by the lady that took my order that "you didn't order one " in a really rude manner, now there is a big difference in someone not hearing something and someone not ordering something. It felt like the lady wanted to have an argument about it. Yes this is a popular chippy and a very good one but I think the owner needs to train her staff in customer service. The correct answer should have been "I'm sorry I didn't hear you ask for a buttered muffin, let me sort that out for you". Instead I was left stood there in disbelief being made to feel like I was lying. What made it worse was that the owner was stood right there let her staff member treat a customer in that way, she just stood there letting her staff member go back and forth over a buttered muffin!!!!

What a lovely visit we had here. Food ordered and arrived quickly. Despite football being on drink service was very fast. Well done team

Not much different from when it was Yates

We attended a party in the tepee in the grounds great atmosphere and location

Visited in Feb before we had a holiday, they were lovely, fab food big garden lovely bar staff,I only wished they were a b + b xxx