Cosalea Cafe - Bar in Bury

I always come to this chippy when I'm in the area and the food & service is always good. However todays experience was not the usual nice experience. This is not a review about the food as this was 10/10 as per usual, the service is what has let this visit down. It was very busy when we visited and I understand that given the noise level when you ordering things can be missed, we are all human. When I pointed out a missing item I was told by the lady that took my order that "you didn't order one " in a really rude manner, now there is a big difference in someone not hearing something and someone not ordering something. It felt like the lady wanted to have an argument about it. Yes this is a popular chippy and a very good one but I think the owner needs to train her staff in customer service. The correct answer should have been "I'm sorry I didn't hear you ask for a buttered muffin, let me sort that out for you". Instead I was left stood there in disbelief being made to feel like I was lying. What made it worse was that the owner was stood right there let her staff member treat a customer in that way, she just stood there letting her staff member go back and forth over a buttered muffin!!!!

We came to the sparking clog for a special Friday night tea. It definitely did not disappoint. The burgers were really lovely and well cooked. We will be visiting again.

Not much different from when it was Yates

Decided to book for Sunday dinner for me and my friend it was the best pub food I've ever had in my life a credit to George the chef and the girl that served us was very nice called Lily she couldn't do enough to help the rib beef in gravy with smoking mash wow will definitely be back 🤌

Alisha our waitress was very attentive, very efficient, and had a lovely warm customer focused attitude. The food was also spot on. And the toilets clean. A really good all round customer experience.