Copt Oak in Hinckley and Bosworth - Phone Number, Reservations, Reviews

Booked a table for casual dining. Setting was cosy and comfortable. Food was outstanding 👏 pork belly burger lived up to my expectations and the caramel tart.. who cares about calories when it tastes that good 😂 service, food, drinks all of it 💯 thanks to the team at Copt Oak we will definitely be back 😁

It was a very hot day and as we were sitting outside, all we fancied was a salad. Not a great choice of those, but I ordered a Ceasar salad. It was tasty, but in my opinion it could have done with more lettuce - if you’re going to charge £15.50 for it, at least make it look more appealing and filling for a salad. Or review the price down. Staff was nice although was made to feel like a burden when I ordered at the bar for alcoholic drinks and a pot of tea. If there is a next time I might order via the QR code to avoid being served by someone who clearly didn’t want to be there that day.

Another great visit to the Copt Oak this lunch time. Great offers available, food tasted great and was well presented and hot when it was served. Staff are a credit to the pub, all were friendly and offered recommendations when we couldn’t decide what we wanted to eat. Thanks for a lovely lunch!

Previously visited the Copt oak for a family dinner. Food was great however wanted to give a big shout out to Josh for going above and beyond on our visit. Great customer service skills and extremely polite. Will 100% be back soon.

Had a lovely lunch with my wife in very pleasant surroundings. A very well run pub/restaurant with pleasant and attentive staff.

Friendly, helpful service, and excellent quality food. A good choice of children's food for the 1 year old toddler in our group.

Family Sunday lunch today at the Copt Oak Markfield. As always we were warmly greeted by the restaurant manager. We all enjoyed the wonderful food & service provided with the waiting staff Manager & kitchen staff. Well worth a visit for anyone wanting to eat great food with a great service. Thanks guys & we look forward to our next visit soon.

Chorizo mac n cheese, burgers, and pork Sunday roast all delicious. The roast had lots of interesting veggies and an apricot pork stuffing. They kept my plate warm for me whilst I was feeding our baby, and they noticed when I had finished and was ready to eat again, which was really helpful. Quick service. We’ll be back.

Went here today for lunch. Ordered my son Hunters chicken and it arrived and he initially asked me if it was a child's meal as a very small portion. He took one bite and left the chicken as it was so dry it was inedible. Fed half to our dog. I complained to the manager as all my son had ate from his £15 main was a handful of chips. The manager dismissed my complaint saying that their Hunters chicken was one of their signature dishes. Sadly won't be returning due to the substandard customer service.

Great pub, great atmosphere and lovely menu. We celebrated dad's 90th B'day and managed to get the little room off to the side, felt more like a private party

service was great as always with friendly staff. Great food served in an appealing way -we go here regularly and nice choice of food.

The Copt Oak has become our catch up place to meet friends, we always opt to go here as enjoy the atmosphere in relaxed dining area, has a lovely outdoor area too, easy meeting place and great staff. We tend to go for drinks but always end up getting food, generally the sharing platter with some added extras! It’s perfect for us. We were here on Saturday, and I didn’t catch the Barman’s name but he was so lovely, as all staff are, which is why we keep coming back!

Lively pub/restaurant which we often visit. Good food and very good value for money. Always friendly and efficient staff. Food arrives quickly. Plenty of choice on the menu. Would recommend The Copt Oak.

We had a meal with 5 friends following our wedding in the small snug. Everything was perfect, food, service, atmosphere. A big thank you to Jamie & his team who made us so welcome. Steve & Sandra.

Visited the Copt Oak for drinks and a catch up with family. The restaurant was buzzing and we struggled to find a table, which is a great thing at a restaurant in my eyes! Our drinks were made quickly. We ordered J20s and Pepsi, however, we felt that the drinks were slightly expensive for soft drinks. Nevertheless, we had a great visit and will be back for food soon.

A lovely place. Good menu. Took ages for our order to be taken ( mains) and even longer for dessert order. Dessert over priced at 7-50 average. We ordered the sundaes, and although stated , whipped cream was missing. Coffee Luke warm and cappuccino had not a sign of any froth...... Disappointed tbh. Not a cheap place by a long way, but food was hot. Mashed potato was instant, I think.

Spontaneous decision to head out to for a meal, making the most of the good weather. The manager squeezed us in which was great! Food was delicious and all 3 of our party thoroughly praised the quality and taste (the steak and ale pie was excellent!). Lovely atmosphere and friendly service, all for a good price. Very much recommended.

Good choice of food for our fussy party. Provided a good variety for a vegetarian coeliac and a fussy eater. Food enjoyed by all and the staff were polite and friendly.

Heard they had a new menu, food was great! I had the sausage and mash and really enjoyed it. Pub looks great inside, will definitely go back!

Great value and really enjoyed the new Sausage and mash on the lunchtime menu Friendly staff and good decor. Will be back soon

Worst dining experience I have ever had! I took my 7 year old son for lunch. The food took a long time to come and when it arrived my son’s food was inedible and mine was completely dried up. I complained about my son’s meal and they asked if he would like to choose something else, which he did. When we came to pay the manager charged me for my son’s meal that he ate most of, plus half of the inedible meal. I questioned this and I was told that he had tried the first meal so I needed to pay for the part he ate. I refused and was told that it wasn’t their problem that my son was fussy and that it was only fair that I cover half the cost of the meal he didn’t eat. I was also told that the children’s meals were for under 5’s and that was why my son didn’t eat it. The manage is clearly lacking in customer service skills, tries to intimidate and is very rude. Honestly don’t waste your money. The manager needs sacking and the food is disgusting. So many better places to eat near by. Awful experience.

my wife and I both had a main course and dessert. Main courses were 30% off which is very helpful from time to time. The menu has a good variety of choices, I had steak and ale pie with mash and vegetables while my wife had chicken with chips and salad. they were well cooked and presented and tasty.

Shocking experience! Staff were not helpful atall! Was a large amount of us, I arranged pre orders to make things easy for them, one of the chicken burgers had to be sent back as completely burnt! Once eaten all mains, the bill was put on the table! No asking about dessert! We said we’d like to order dessert and coffee to which the waiter said settle the large bill first, then order on the app! We did so and went on the app for desserts and coffees, the app had closed so we went to the bar to order the staff said the till was now closed! This was before 10pm on a Saturday night! So we had to cut the evening shorter than planned! Found the staff rude and did not care! Like they just wanted us to leave and close! Will not be returning!!!!!

Went here with my partner food,ended up been put were u have no table service had to mess about and order it all yourself on a app,when food came it was pitterful around 8 chips steak one small mushroom 4 tomatoes on vine,the meat was tough when ask medium rare and of poor quality meat. Second meal butter chicken burger just was awful not nice at all iv come back home with really bad belly ache from it. £50 for a very dissatisfied meal never again

We have an amazing time when we come here. The staff are so friendly and the service is top notch. The food comes out looking really good and tastes even better. This time we came with our dog and sat downstairs where you order from a QR code on the table and it’s quick and easy. Keep doing what you are doing because if you do we will keep coming back.

We were turned away at 7.30pm. Told drinks only unless we had booked. We had rung earlier that afternoon to inquire about taking our dog but not told we needed to book on a Monday evening.

We always have a great time at the copt oak. The staff are friendly and Rich and Ed always look after us. The food is amazing and if you haven't been I would recomend you go as soon as you can.

This was an amazing place member's of staff are great rich and Ed was very helpful. The food was outstanding. Would recommend to family and friends will definitely be going back.

Arrived at 645 on Sunday evening to be told that the rotisserie and Sunday roast were no longer available, this disappointed but I ordered lasagna, as I have a bread allergy I requested chips instead of garlic bread, the staff returned to advise that they couldn’t swap them over because they weren’t exactly the same price with no option given other than have an extra portion for an extra cost Although the staff were friendly we opted to leave as not being able to cater for people with allergies with a simple thing like bread is very poor approach.

Have been to this restaurant many times and especially the last few years on Christmas Day except for last year of course re Covid-19. We have always supported the pub and restaurant as we are local. Three years ago there was warning signs, management left at short notice, temp staff brought in for xmas day and problems in the bar saw us question whether to return the following year. (We do go quite a bit in the weeks throughout the year) So we again opted for Christmas dinner two years ago, no problems with groups of males in the bar area so a bonus but the food was very delayed and as we had the later setting had run out of some of the food we had selected a couple of months before? This year we saw new management and improvements so after a long conversation in November decided to book for 2021. We went for the early sitting to avoid food running out. We all sat down and service appeared to be good, very quick to order drinks and our starters arrived. Having had our starters we expected a short wait. We noticed quite a few people turning up apologising they were early but were being led to their seats. Whilst we were still waiting they were on their starters (smaller group than ours) so we ordered more drinks and waited patiently. More people were arriving and some people were beginning to argue with staff at the delays, felt a little sorry for one waitress who was left in tears as clearly the manager should have not allowed people in before their time adding to the pressure, they should have been directed towards the bar until their allotted times. After an hour and fourty-five minutes of waiting we asked where our mains were to be told we are trying to sort it. Some people who cam in after us were now on their coffees before leaving. after another half an hour our mains were brought out. The mains were not as ordered and the meat was burnt especially mine which was supposed to be rare! Not wanting to delay or spoil our day any longer so did not complain but the food was also lukewarm and had clearly been standing in the kitchen for some time. One of our party had to wait for their dinner so we did not all start together. Our puddings came out seconds after we had finished our mains in an clear attempt to get us moved on, so much so that we did not receive our Proseco (Booked and paid for early) nor offered our coffee. By that time just wanted to get out of their so was not worth the argument. After two weeks wondering whether to review or not I have decided to leave this one as I feel that I and others had been let down, spent a lot of money for poor service after showing years of support for the place. We have already decided that this would not be our place of choice for next Christmas Day.

I have been to several restaurants of this type over the Christmas period and the Copt Oak was by far the best by a long way. Not been to the Copt Oak for a while but I have to say I was very impressed with everything. Service very good, food excellent, and the prices were very reasonable compared to similar establishments. The Copt Oak will definitely be our restaurant of choice for 2022.

We arrived for our Boxing Day meal at 5pm but unfortunately this restaurant got off to a bad start. Our Table was pre booked and all paid for, however on arrival we were told one of the starters (chicken & chorizo terrine) was out of stock and only breaded mushrooms were left as an alternative. When I asked as to why they ran out I was just greeted with “stock issues”. Now, I completely appreciate and understand things can happen but when you have any prepaid booked tables, you should do your upmost best to make sure they receive items ordered and sacrifice your walk in diners. Next, our starters arrived. We had ordered 5 starters including 2 children starters. One being a soup and the other garlic bread. The difference in these starters were night and day. Soup being full with half a ciabatta roll and the other receiving one triangle of garlic bread. Just inconsistent. Mains were bog standard. Receiving grainy mash as it’s made from powdered smash. Carrots which were clearly from lunch service as they were all shrivelled, Brussels which were also lunch service and grey in colour. Duck and I quote “slow roasted” however over cooked and not blushing pink. Duck should also have crispy rendered skin which was none existent. Pudding was ok but grainy mousse in my chocolate cup. Young male server did his best for us which is very grateful, however I believed he left early before we could say thank you. Wines however were nice which was the only positive apart from my family company. Restaurant then closed at 7pm due to my table being the only one in the restaurant.

So let's start with the first meal the chicken breast with cheese mash well I mean smash potatoe you could see the powder in it..so sent that back then got the rotisserie chicken that tasted like grease and was pink so let them no again for the manager who thinks hes rambo and arrogant made out I was lieing then my partners 14 pound pie meal that was a pound pie from the corner shop with a mouth full of beans asked for more that we got charged for..food was absolutely discusting wouldn't gsve it my dog and the service we received from the manager was vile..arrogant pumped up divvy..would definitely not reccomend or eat there again over priced cheap food

We had dinner with friends. The welcome was warm and friendly and we were quickly shown to our table. Our drinks order was taken by a friendly, chatty waiter. The aroma from the rotisserie quickens smelt delicious so we all chose that for our main course. It tasted just as delicious as the aroma had been. The serving sizes were more than ample (my wife had to have a 'doggie' bag) and good value for money. The only one small hiccup was that we had to wait a while for our meal to be served.

We went for Sunday lunch and the food was good, the rotisserie chicken was very tasty and moist. The whole Sunday roast was really good. The staff were attentive but a little slow in service. Quite a big restaurant and ample parking. We would go back.

Had a meal with friends that was very nice but when going to the bar for a drink I thought the prices were extortionate. The beer prices were bad enough but soft drinks prices in my opinion were way too high. Will not be returning ever.

Right I only Live about a mile away from here and it’s always been good up till today professional repertoire I ordered a lovely roast beef dinner which was given to me with a small by a wonderful waitress and then I asked for the Wi-Fi code a young gentleman told me that he didn’t have time it was extremely busy and I had to ask somebody else I found this very abrupt I told the manager and he said it’s not like him but it was it left me feeling upset that do I want to come here againThe meal was perfect nothing wrong with that it was just the attitude of one waiter if he’s not a customer pleaser why is he in this jobI paid my bill and left I’m not sure if I want to frequent her again as there is other Marstons pubs around

Had a lovely lunch here just wish I could have finished it. The vegan pie and chips was lovely and such a large portion for under £10. Our waitresses were both lovely too. Would definitely go again!

Great car park and a large pleasant pub it is. 5.30 Monday evening, we were shown to a window table immediately. Drinks were: Foster`s lager - pint. £ 3.60. Medium house red - a little under £5. The wife had Fish,chips and peas - very good apart from the peas. I ordered chicken ,leek and cider pie. All very good but the "garden peas" and carrots were totally devoid of taste.Not overcooked, in fact quite firm to the bite, just no taste! Nothing!. Just bought and eaten a Kershaw`s frozen meal with peas and carrots for a mere £1.50 - much more tasty.

Popped in for an evening meal and found the service and quality of food just as good as when we've been before. There is a good selection of dishes and the prices are quite reasonable. Decor here is lovely. Only reason for not giving 5 stars this time is that we were seated well away from were most people were sitting which meant it had little atmosphere. I think because it was so quiet we could hear the strange mix of music that was playing. Music from all eras and all different genres - some not really appropriate for when you are having a relaxing meal. Will surely return, but will probably ask to be seated near other people next time.

We had decided to sit outside. Whilst waiting for my daughter and my husband, my son and I decided to order our starters. When I ordered I told the person at the till that we are going to order our starters whilst waiting for my husband and will order the mains later on. She has asked me to pay for the starters and the drinks without telling me that I couldn’t avail of the lunch deal if I order the starters separately (which we later found out when we have ordered the mains!). I was told that if you are seating outside, you have to pay as you order. To make it worse, the fish in the fish and chips we had ordered was very well done, the batter was quite hard. We didn’t enjoy our lunch at all. I wouldn’t recommend sitting outside as there were quite a few wasps kept on flying near our food. We will not be visiting this pub again for a very long time!!!

We went here today after a long walk round Beacon Hill. The quality of the food was fantastic, my son said it was the best burger he had ever had. The standard of service was brilliant. Will definitely visit again in the future.

Very friendly ordered the Sunday roast. Had a slither of wire in the cabbage !! Had eaten half of the meal, showed the waitress she asked if I wanted meal replacing good service on her part, I declined as was halfway through and didn’t want to eat alone when my friends had finished, Another round of drinks and the waiter spilt the drink all over the table and the drink soaked my friend trousers they cleaned the table apologies were offered, another person came and inspected the wiry item found in my cabbage wasn’t sure whether he was suggesting I had put it there myself, as suggested it wasn’t something they used in the kitchen and the food was prepared fresh. Not being the sort of person to make a scene we finished our meal paid the bill and left was my first visit to the Copt oak won’t be going again. Nothing was offered other than an apology that didn’t seem sincere won’t be going back.

Came, asked for a table at the top due to having an elderley parent. The restaurant was NOT busy but apparently they couldn't accommodate 7 at the top (even though they have accommodated us many times before at the top). So we were seated at the bottom. Service was slow, food was fine but after we had eaten we sat there with dirty plates for some time even though it was not busy at all. Staff seemed happy to stand and chat. Very disappointing and sad that what was once a very busy and popular restaurant is clearly lacking standards.

Lovely old pub felt comfortable and homely. Staff were very friendly and there was a large car park. We both had Sunday roast, I had pork, he had beef. It was beautifully presented and there was plenty of it including carrots, cabbage and red cabbage, yorkies and roasties. Unfortunately the positives end there. It was mediocre. The meat was tasteless but plentiful (I brought most of mine home for the cat) the veg was firm and the roasties were soft. My knife had trouble cutting the yorkie. No complaints, no issues, just OK. I would definitely go again, just not for roast dinner, after all, it is the home of rotisserie chicken and I should have realised.

Lovely food. Fresh and very nicely presented. Staff efficient and friendly. Would highly recommend for couples or families

Visited this restaurant with friends Who live nearby. The Restaurant has a nice garden however the dining room rather than overlook the pretty garden, overlooked the car park.I suggest that the management construct a trellis or similar with climbing greenery to improve the review for diners. The food was reasonable, however I chose two courses for £12 which I found to be a poor choice. The others selected from the main menu, which resulted in the main meals looking more substantial and appealing. My two course choice included breaded mushrooms with garlic dip and scampi and chips as my main. The mushrooms were quite pleasant, but no better than I could buy at the supermarket, same goes for the scampi, however the chips were good, golden and crispy. Portion size on the ‘special’ menu, were small. The others ordered pie, salad and I think a burger. Waitress was very friendly and helpful. The service was good. Parking Availability was great. We would visit this restaurant again.

We’ve been here a few times recently and every time have received excellent service and great food, the staff are really friendly and helpful. Although this place is quite some way from where we live it’s worth the journey! Highly recommended.

Just back from a lovely meal at The Copt Oak. It's been a while since we last visited but it seems to have improved a lot. There was plenty of food, it was all hot and there was plenty of it. The roast potatoes with my Sunday lunch were really good! The service was excellent too, attentive and polite staff despite how busy it was. We booked ahead but it did seem like they were able to accommodate walk in customers as well. Definitely recommend for a solid Sunday lunch.

Food was nice and most staff friendly however the menu is very boring and drinks are overpriced for a pub like this. Food also slightly overpriced compared with quality. Probably wouldn’t return back in a rush, is a shame as use to come here fairly often. I’ll give it a couple of months as may be because of lockdown.

The food was great, staff were friendly and helpful.Following covid restrictions etc.However price of drinks are expensive £2.40 for 1/2 pint of Pepsi max,£4.30 for a cheap strongbow dark fruits cider drink.Whilst I can understand reduced or no discounts on food as they have restricted numbers on outside locations, I feel that that being off on drinks will come back to haunt them, probably happening in other pubs as wellPoor review is due to price of drinks not food or staff

I have been to this pub/restaurant on many occasions and on the whole the service and food has been very good.Unfortunately that went very wrong on my visit this evening 17/10, dreadful food- terrible service- including a general apathy amongst the staff.I have also used this venue for business meetings and lunch on a regular basis- unfortuatly no more.There were clearly other customers who felt exactly the same.

Your visit to the Copt Oak could potentially be ruined for you this winter, and they don't care. Of course I understand Covid measures must be in place but when I complained about our experience as the exit door was open, I'm told 'tough' ,that's the way it must be. You can image how cold it can be at Copt Oak.Head office refuse to compensate, 'cause that's Covid for you!

4 of us had lunch here recently and the food was really nice, the staff are friendly and efficient. The only reason I haven’t given it 5 stars is because we felt the tables were much too close together given the present circumstances.

Called in tonight with my wife who had the steak which was under cooked and tasted of liver.but more worrying is the closeness of the tables and the fact that non of the staff had masks or visors even the ones bringing your food to the table who when putting it on the table were only a foot away from you.there were young children walking about and parents walking round to catch them amongst other diners.

Birthday meal and wished had gone elsewhere. Prawn cocktail, lettuce was obviously few days old, we did comment on this. Prawns very watery and pale. Chicken was dry. (We heard another couple saying same thing to waitress.) Veg was poor, broccoli was a sort of soggy lime green without any proper florets. Two little pieces. Peas and carrots. Have tasted better tinned carrots. Pud was ok. Overall an expensive not very good meal. Went lots before lockdown dont think will be bothering again.

Booked a meal on Monday the 31st august as part of the eat out to help out deal. Unfortunately it was disappointing to say the least. When we ordered the chicken and steak special we were told that it was not available as they had no chickens cooked(supposed to be a rotisserie restaurant).We were then informed that it wasn't the fact they had no chickens cooked it was actually that they had no rump steak.When asking if i could substitute for a sirloin instead and pay the extra i was told no.So we ordered sirloin instead with a side of pepper sauce(which they didn't have either).Pretty sure most chefs would be able to Rustle up one. We finished our meal and decided to order 2 melt in the middle desserts. "sorry we only have 1 of those"we were "we can make you a brownie Sunday instead if you would like".So i had one of those. It arrived in a bowl 2 scoops of chocolate ice cream with a bit of squirty cream and 3 pieces of brownie.The ice cream had melted by the time it got to the table as the bowl was hot.Got a refund for that but a disgusted look from the waitress as i said that i wasn't paying for it.Not really sure they understand the whole meaning of the eat out to help out scheme.Surely this is an opportunity for restaurants to show people the experience of dinning out and to encourage them to come back in the future.Overall i would say our experience was very disappointing and will not be returning again.

We visited during the eat out to help out scheme, we arrived and was welcomed, informed about the in and out, throw away menus, hand sanitisers, and shown to our table. Lovely atmosphere, staff attentive. Our food was all spot on, and the biscoff cheesecake. Yes the staff didn't have visor, or masks but to be honest, my personal opinion, If you are concerned about visiting somewhere to eat, where potentially staff do not wear Masks, maybe its not worth the upset to yourself and not eat out!!! Or better still, enquire before booking!We shall certainly be back!

Visited here a few times recently and the food has always been lovely!!The staff are always friendly and checking you are ok which is nice.Had a lovely girl called chloe tonight who went out of her way to be friendly and chat to us.Tables are spaced apart due to covid but staff do not have to wear masks so dont understand some negative reviews saying this??Eaten here alot over the years and yet to have a bad experience.Will be visiting again,thanks chloe and copt oak staff!!

what a shame that you are unable to answer the phone. On hold 22 mins, 11 mins 11mins between 4pm and 7pm. Had a query on a booking due to a change of circumstance.

I work in a hospital with COVID pts but this place made me more nervous! Staff had no masks or visors, got close to customers when taking orders or payment and tables were close together and not distanced. Stupid one way system made us walk out between several of tables of other diners instead of going back out the way we came in that was clear and avoided people.

Really lovely meal. The vegan root vegetable pie was delicious and my husband enjoyed the fish and chips. Good portion sizes, good value for money and kind and welcoming staff. Thank you

Went for lunch after shopping and wanted chicken but sold out a little strange for lunchtime. Burger was ok but dry and overcooked. Staffing levels were low. No facemasks which was a bit worrying and using normal condiment bottles which isn't good for hygiene at the moment. Biscoff cheesecake was delicious.

I had a lunch this week. Some social distancing measures were in place such as sanitiser, a one way system and disposable menus, however staff had no PPE whatsoever and stood very close when serving and the tables were very close together where we sat so this made me very nervous as it was our first meal out since lockdown.The staff were very nice though, but airborne transmission seems highly likely to occur sadly.The food is very basic and I recall it being more interesting when I visited before.

We visited yesterday and it was our first visit since before lockdown. As usual fabulous friendly staff and particularly Jane who is wonderful. Attentive and very Good with everybody. Food lovely and never disappoints. We will be back.

I would like to see the staff to please use them ,I would feel safer eating there .Please .Then I will come there again until then it will be a no no .

Nice to see the pub open again, but surprised that serving staff were not wearing masks when delivering food to diners.

i hade a half rotiserey chicken/ chips .the chicken was slightley dry the chips were again overcooked /the vegitabuls were undercooked. the place was not very bissey keep serving food like that and you will have no custermers at all.sad but true

Sorry I know this reviews I late but listen to what got to say the place is bad I waited an hour for my food then when it came out it was bland and cold so don’t and I repeat don’t eat. Other than that I like it the chairs where old and fragile and children were running around and disturbing me and my girlfriend friend so So eat here it is very good

Приятное впечатление об этом милом месте, вкусная кухня, хорошее и быстрое обслуживание, однозначно вернусь сюда ещё, рекомендую!👍

Went with family for lunch and was generally good however the gammon was a little over done and I'm sure the veg portions have gone down and the prices up ! Service was good as usual from the 2 regular waitresses. The payment system has been updated to portable card readers it took 3 different machines until successful, maybe go back to the old system.

Was charged for two Bill's, these things happen but after 45 mins constantly asking got sorted, no apology, just blamed new member of staff, contacted pub direct no reply then head office, not heard from head office, pub replied two days later to say do not understand as whoever's had sorted bill straight away, despite x2 asking what food we had, who being truthful.Always been ok before, but this is not acceptable, no real apology, wasnt offered complimentary drink etc, just blamed to new staff, still no reply from head office.not impressed.

Service was very poor from start to finish ordered chicken tacos and they came out freezing cold sent order back manager came over asked what the issue was stated food was cold, he told be he cant see how it was cold but will bring me a new meal out. Food turns up fee chips and 1 taco instead of 3 that come out before looked like was just put in microwave. Misses had sunday dinner which she left half of it veg was had and not nice at all. Paid the bill at the end £45 when leaving said bye to the manager who was stood next to us when leaving to be rudely ignored, this is the last time ill be visiting this place £45 wasted on a cold meal and very poor customer service i would not recommend going here gone down hill.

I don’t know what was worst? Watching young lad in waiting accidentally spilling gravy over the next tables birthday girls back! True!! Don’t know what was more difficult to watch the lady with hot gravy on her back or the young serving lad going to pieces?Long wait followed by, Luke warm food, some that was either over cooked or under cooked. Punters hemmed in to maximise profits at the expense of quality. Staff pleasant but under trained, need more support. Menus’ dirty, tables sticky, Bill well over priced for quality. Didn’t mind the price tag if the food was up to it, which it wasn’t. Meant to be a nice meal for my eldest sons birthday, He had McDonalds the day before with his mates the which he stated was much much better and apologised for the meal being so bad as he had picked the venue. I said it was my fault and not to worry. First son scored it 7/10, second son (birthday boy) 3/10, my wife 5/10, me 3/10 and I was being generous! I’d like for this to have been a good experience as its very local and we were looking for a good Sunday bolt hole for good no nonsense grub. I dove past this pub for the last 6 years wondering what it would be like to eat there? Now I know and will keep on driving for many more years without a second thought.The above was just the tip of the iceburg and factually correct. Copy Oak please raise your game, I’ve had better else where but, I know you could improve Your game easily if you tried. It’s all about the customer.Mr Sharpe

We go to the Copt oak most weeks very friendly staff and food is great the only problem is Please ask your barman to use some deodorant hes seems a really nice guy but it is so off putting

This pub was the perfect half way point to meet up with my dad, having never heard of it I was a little dubious. However I had no need to be. Upon arrival the waitress found our booking and automatically gave me a gluten free menu which saved all the questions. Our meals were lovely and the staff were very attentive, particularly when we asked for time between lunch and dessert. We weren’t rushed once. I had a gluten free sticky toffee pudding, whilst very sweet it was delicious and a rare option on a gluten free menu. Overall we would defiently return to this lovely establishment. It has good food and lovely staff.

We chose to go for the lunch menu and had the rotisserie chicken which delicious with the peri peri sauce! Nice and moist! Then went for pudding for jam roly poly which was so lush! Definitely an improvement in when we came a few months ago when we had a long wait! Well done!

We called in for lunch, as my partner had been a few weeks before and had enjoyed the experience. I was very impressed. We had a really efficient waitress who had a great work ethic, she never stopped. When tables were vacated she immediately went to clear and clean the tables so they were fit for new arrivals. She was attentive without being pushy, cleared away quickly but not too quickly, so we didn't fee rushed. The food was plentiful, good quality and hot. I would certainly recommend the Oak to anyone wanting a reasonably priced meal in a nice environment.

8 adults had lunch at Copt Oak.

We had booked for lunch for a family birthday We had a large table, service was amazing and the food was quick to come out, hot and really nice Menu was extensive and could highly recommend

Wow. What a shame! We’ve always visited The Copt Oak pub, and would always recommend to friends and family due to the high-quality food and amazing service. NOT ANY MORE!!!!

We use this place alot but this time we had a meal from the menu & I must say the amber wood mash meal was outstanding + the waiter ( lindsay ) was outstanding with she service she gave us..

As a large party we always find places to eat difficult but what can i say Emma and her team are so welcoming and even when rushing around busy still gave us fantastic customer service,

We go to this restaurant a few times per month. It is an effort to drive the 20 miles or so but the food is consistently good quality and the chef can cook a steak which is sadly lacking in many establishments!

Great food and service even though very busy always good food especially rotisserie chicken and steaks fish and chips awesome too staff like. Adam. Asset to firm always stop here on any trip south Leicester also bring my 97 year old Dad here great place. Mike

Attended for a a family Xmas meal.... It was OK... Service slow and patchy, food varied between poor and OK.

Really poor lunch and service. Drinks we ordered were flat (Pepsi max) and then one of our meals came out wrong. Had to send it back and tell the waitress that there were two chicken burger options. Took a while to come out and the other people in our group had nearly finished by the time it came out. Also make sure you bring a coat as the heating ain’t on!

service from the waitresses is good although the service in general can be slow.

We’ve been coming to the Copt Oak for years as this is our local. Since the new manager has taken over, this place hasn’t been nice to come to. The food and table staff are amazing and are the only thing keeping this place going. The manager has been nothing but rude since she’s taken over. She’s been turning people away even when the place is completely empty and she had the biggest argument with a staff member (who had done nothing wrong) all in front of customers, then complaining that she’s going to leave and jack the job in, slamming things on the bar and acting like a stroppy teenager. The staff members are being run ragged because they’re only putting 2/3 on at a time and she’s stood behind the bar telling people to sit and wait to be served a drink but making the staff go serve even though she isn’t busy, they are and she could easily serve them. I feel really sorry for the staff here at the minute, they’re all lovely, hardworking people and very friendly and do not deserve to be treated badly! I’d be surprised if this place stays running with the rate the manager is going...such a shame as it’s always a lovely meal but it just gets ruined by her being rude mannered, unapproachable and shouting at staff and customers for no reason. Such a shame

we were out shopping and had not booked for lunch but tried the copt oak to give it another try as we could not get in without a booking last time we visited. what a difference a smiling lady asked if we had booked (no) but found us a nice table. My wife and I both chose fish and chips from the main menu, which we both enjoyed. what a good change from a frowning man not bothering to find us a table to a smiling lady giving us a positive outlook.

Wow! Fantastic meal and the lady that served us was lovely. Couldn’t do enough. Will certainly be back

My partner and I went here on saturday it was an impromptu visit, we were planning on going elsewhere. Well what can I say the food was absolutely beautiful my partner had chicken it was delicious fell off the bone I had fish again cooked to perfection, we have never been before but we will certainly go again. Food was lovely, cooked well and we weren't waiting long, it was also fairly priced I was very pleasantly surprised, Staff were very attentive. Nice clean surroundings they were going to be very busy as first weekend after xmas but they accommodated us and it was a very last minute decision by us, but a very good one, thank you for a lovely meal we will be back.

After a great boxing day meal and service last year we decided to go back to the copt oak again. What a mistake. We waited 30 mins for our first course and the same again for the main course. The service was really poor. They were short staffed and the staff who were there looked bored an disinterested. Finished plates were left for ages on the table. The dessert took another 45 mins to arrive we were all bored and fed uo by the end. Untill they get more staff and a new mananger we wont be goin back. Such a shame because we used to go about twice a month.

Took my wife and mother out for a lunchtime birthday meal food and service excellent no complaints friendly staff and good food

We booked months ago, paid in full & chose our meals for Christmas Day, 2.30 sitting.

Went for Christmas lunch it was very tasty the starters and main course were served prompt, a little wait for pudding but the staff were run off of their feet clearly so not a problem, There were a lot of people moaning around us about the service etc, maybe if they want 5* service they spend a lot more money for silver service and not the £40/ £50 they paid on Christmas day, working in the industry it infuriates me that people have no idea how hard it is to please everybody, can people put on social media how they perform in their job??? Next year I suggest you spent £100 a head plus and get the service you expect, well done to all the Staff at the Copt Oak you were clearly doing your best and running around trying to please no doubt on not a particularly good wage, we enjoyed our meal, thank you

Well what can I say other than a terrible experience at Copt oak which we have been to many times before so thought booking a Christmas Day meal here would be a great idea, how wrong was I! We arrived in good time with our booking being at 12.30 to be ignored for 10minutes until the manager took our names and seated us. We then waited 25 minutes for our starters to arrive our main course we waited 30minutes and by the time our dessert came out we had waited 50minutes I understand how busy it can become but to be told we had a time slot until 2.45 and then wait all that time to be served was diabolical we actually left there at 2.45 after arriving at 12.15! Our 10 year old daughter didn't mind as much but have a 5yr old with us aswell he was obviously becoming very fed up. The food its self wasn't great the starters were cold the veg was practically raw on the mains and the yule log was that hard you couldn't even cut into it! Obviously it wasn't cheap and with it being Christmas Day we expected it to be of a high standard we WILL NOT return here again. Aswell as all of the above 2 members of the staff were exceptionally rude and also tried to charge us £33 for 4 drinks. Myself and my family have really been let down today and to say its put a dampner on our day is an understatement. Poor service average food and 4 very unhappy customers. There was also 2 tables next to us that were so unhappy it's such a shame the day was ruined for many what will be done about this ? And how are those affected supposed to just pay up and be treated in such a way. What a complete let down.

Lovely Christmas Meal. Turkey lovely and tender and veg cooked perfectly. Great service and staff and very polite. Thank you all very much.

We have just had the worst experience at the Copt Oak ever. We have using this pub for many years & never has such a bad experience as we had today. To top it all off, this was Christmas Day & a family day which has been ruined. We booked, chose our meals & paid in full several months ago & were looking forward to a relaxed Christmas after 30 years of doing Christmas dinner at home. My parents 80 & 79, my stepdaughter who we don’t get every year & my sister, her partner and mine, all together. We were due to sit down at 2:30pm but an hour later we finally got our table but had to ask for the 7th setting as the table was set for 6. We eventually got some drinks & sat waiting. We had to ask several times for the food & after another hour, the starters finally arrived. Only after complaining were we offered a complements bottle of wine. We again had to ask for our main course & myself & my partner were left waiting whilst the other had theirs. Eventually I went down to the kitchen to find out where my food was. It was just coming out but the vegetables on the table were now cold. We had to ask for our deserts to be packaged up so we could take them home as we were so upset & not wanting to stay any longer. We had to ask for our money back rather than it being offered. My mother was in tears by this point as she felt she has let us all down. My father has shared in Marstons as well. The manager kept saying I’ve only been here a few weeks, the staff seems to avoid our table. Others were kept waiting but still got served before us. I’d never go back again

Awful two courses not available which had been booked months ago, waitress service awful food cold terrible would not come again