Cooplands Monks Cross in York

Hardly no staff. Food was cold. Dessert has had gone browny as if it had been there all day Went at 12pm Should of paid extra and gone to costa

Visited today (12/10/24 ~14:45) to grab some lunch for me and my wife, I grabbed a sandwich from the fridge and my wife asked for one to be made as she has a milk allergy and the pre-made sandwiches are all buttered. After ordering a ham salad with no butter, the cashier repeated back “So one ham salad with no salad” to which we repeated that it was no butter due to an allergy. The manager (I assume, grey clothing, stomping around with a thunderous attitude) then appeared from the back and said she’d make it while the cashier was to continue serving, so we waited at the end of the counter as instructed. Took the sandwich back to the car and lo and behold it’s full of butter. It’s a good job we checked as this could have quite possibly put my wife in hospital. I’m not one for a bad review usually but this was a very very simple request with potentially huge consequences. If you have severe allergies dodge this place and walk the 30 steps more for a Greggs

Went in to get quite a large amount of food for me and my friends and was served by a lovely young woman who presented me with my food with haste and kindness. food was great too!

I got served a lovely woman. She handed me my sausage roll with enthusiasm! Will definitely come again

I tried it through Too good to go and whatever I got was pretty good for the discounted price.

Not to be that person but if I could give it 0 stars I would. Tell me why it took the workers 20 mins to serve 5 sausage rolls? They were so slow for no reason and had no urge to make their service even the slightest bit quicker? Like can you not see there’s a huge line of people waiting? No sense of awareness of time or customer’s needs. The sausages were also cold and tasted awful.

All supposedly hot food was stone cold! Not very nice at all other branches do nice hot pies and pizzas etc this wasn't good at all waste of money

After going into cooplands today i’m absolutely disgusted at how the manager was treating her staff! I witnessed an old woman drag her employee out to the back by her wrist and shame her for “taking too long” to do her job. I was so appalled by what I saw that I simply walked straight back out. Never come here unless you want to see a manager verbally abusing her staff!!!!!

When we had lunch yesterday it was good value and nice food the staff were friendly, thanks.

Rude staff! It's like you are having your food for free or they're are making a favore to serve you!! I had a toffee doughnut it wasn't fresh!

Miserable member of staff, unwelcoming and abrupt tone of voice. Needs training course in customer service and public decency. Not likely to visit this store again, any time soon

Terrible service, very rude member of staff accusing my husband of swearing when he didn’t. Should be trained better as she had no idea how to deal with magic bags collection. Won’t be back!!

Food is great, always a massive selection of things to choose. The staff are really friendly and polite too. Minus a star because of the queue situation, if you don’t come here often, nobody knows where to stand and customers stand out of the door and spill onto the pavement outside.. At Christmas time there was a barrier encouraging people to queue correctly and this worked so I’m not too sure why it’s vanished? Some of the staff are really hardworking and do their best to be as fast as possible but sometimes the service is crazy slow, Greggs will have people out the door but manage to serve their food a lot quicker, I do of course understand that a lot of people want sandwiches making etc but surely this can be done a lot quicker.. or maybe pop some more people on the tills?

Really busy and staff are fantastic. Needed a quick lunch while we were out and this was handy. They do a fantastic meal deal with drink sandwich and snack. Ate much more than I intended and spent much less. Even despite the business being really busy, the lady behind the counter still managed to ensure we knew about their loyalty scheme and gave is a stamp card. Sandwich was delicious too on a lovely fresh sub roll and a sausage roll as a snack.

Tried to purchase breakfast items, i.e., bacon, sausage sandwich to be told they didn't have any. They advertise all day every day..... this was before 10am .

Decent cafe, good range of products, good meal deals, good facilities.

I love Cooplands for food and snacks, but please clean the floors, they were filthy here!

Coupland is always busy but this should tell you how good it is too. The staff are so friendly and even at peak times when they are rushed off their feet, they will help you and continue to be friendly. My favourite for coffee and a treat or two😈. If you go in on a busy day please spare a thought for the staff as it is a very stressful job serving all day. Well done Coupland staff 💖💖💖 Went there today Sunday Dec 9th. Staff were busy as always but attentive and happy to help as usual. Coffe good as it always is and a great pre Christmas atmosphere too.

Filthy. Why have a seating area if you have no staff to clean it. Cheese straws were burnt. Quality in every cooplands is horrible now. Better to pay more and go to thomas the bakers

Nice pasties, good coffee, reasonable prices.

This place is filthy, not just dirty. Not seen anyone clean a table. Every table covered in crumbs, floor is disgusting. They change extra to eat in which would be fine if the place wasn't so filthy. Hate to see what the kitchen is like, if its like front of house then the council needs to be involved. Really can not believe an eatery so unclean. Shame on them

Love this venue, great staff, outdoor area and danish pastry are yummy

Good selection, nice staff, seating in and out.

Could be so much better… We were the only people in store, browsing the counter at all of the delicious looking cakes and pastries. The staff member Amy dealt with us the entire time and we were welcomed by her miserable face and an abrupt “what can I get you?” Whilst we were still browsing. We then placed our order and the manner in which she spoke to us, mainly my elderly grandparents was absolutely disgusting, she made my gran feel stupid for asking the ingredients in a steak bake, to the point she felt like she had to apologise to Amy and then she was very patronising to us when we were asking about how the cooked breakfast works. We placed our order and to be fair, the price was good for everything we ordered. The food came pretty quickly, only one of the three cooked breakfasts had the correct items, one had an egg omelette that we didn’t ask for, the other only had 4 items out of 6, including a sausage that didn’t come that we asked for. The food itself was hot and was ok to taste, for the price you can’t complain about that. The place also hadn’t been cleaned from the day before, there was food all over the floor. Overall, Amy needs a hell of a training course in customer service and the cleaner needs to be doing a better job but the food does the job and the cakes are lovely, we had a toffee danish that was really good. This was my first visit to a CoopIands and I for sure won’t be returning - The lady behind the counter (Amy) ruined the entire experience and we left the establishment feeling rattled and disappointed.

Customer service could have been better. Didn't want to make sandwiches to order. No diet drinks

Spot on friendly staff good food

Called in here on Sunday morning with family for breakfast got to be the only bakery around that couldn't make toast as had no BREAD also no teacakes or no pastries just sausages and bacon so my son got a sausage sandwich that we had to return as was uncooked We left and went to Greg's 30 yards away was 10 times better than couplands

Lisa was so helpful and freindly.. she went above and beyond.. everytime I go in shes always freindly and helpful.. Thank you for making my son the best sandwich ever Lisa he realy enjoyrd it 🙂

Love cooplands as have one local and always call in at monks cross. Can be busy but worth waiting for!

Best yum YUMS PERIOD! everything else is OK...

Ugh, all very rough and ready. Stale bakewell slice. The salad was a big box of lettuce and other bits. The eating tables were not cleared and the floor looked like a chimps tea party. Hard to find anything positive to say. I was going to give it one star, but other people seemed to be enjoying the food, so maybe I'm just being grumpy?

The drinks are shocking. Taken back. Never again for a drink.

Great food. Not nice to witness one of your higher up member of staff tell the new male member of staff off infront of all the customers, he made an honest mistake and should have been notified privately not publicly. This happened Sunday 4th December at 15:00.

Great coffee great sausage roll Lovely clean shop

5 staff. One serving. 4 doing nothing. 8 dirty tables. Filthy floor. Not a good experience!

Definitely the best Cooplands I have been to and I've been to many. All Cooplands are great value and have lovely staff The bonus at Monks Cross is they have an indoors and outdoors sit down service and a great location. Been to Monks Cross Cooplands 4 times. First time was great and they had my favorite sausage and bacon roll. It was about 2.30pm However on the last 3 trips no sausage and bacon rolls available. The assistants said they normally have these until about 2pm. 3 times i was there before this time and nothing. Completely changed my previous high regard and wont be returning.

The cheese straws for my toddler were hard, burnt tasting and cold at 10am, staff rude and missed something off my order. Was happy to see I wasn't the only one that had issues there when I looked up reviews, so added my own

Prices reasonable but service was distracted and food only luke warm

Excellent value would definitely go there when shopping.

Got to say this is an awful cooplands. No organisation what so ever & shocking service. Forgot 2/5 of our items (we thought they were there as they'd split other items into 2 bags) Overall too crowded as they had the que straight out the door not being followed round like the other cooplands do. Won't be going again

If zero stars was an opportunity to give believe me has a family we would give without fail. having just purchased drinks , food .. we need the rest rooms .. Absolutely disgusting place no facilities to wash hands or use the bathroom after you have consumed your lunch that you have purchased. No facilities to change the baby or young children either. You need to sort this out ..

Everything was burned and cold!

Cooplands does nice good. However, if you're in this area it would be far quicker and stress free to drive into the city centre and pick up what you want. Awful customer service, 5 mins time taken per customer. I was stood for about 15 minutes before deciding to just go elsewhere (only 3 people ahead of me). There was also previous customers coming in to complin they had been charged twice to which the manager just said she's not tech savy so couldn't issue refunds. Good store ruined by poor staffing and managment.

Rubbish. Wish I'd read the reviews before attempting to go here. Toilets closed, staff very slow. Queue outside the door with 3 members of staff and one serving, other two pretending to do other jobs rather than serve people in the queue. Avoid unless time isn't of issue. I don't like leaving negative reviews as times are hard but this service deserves one, very rude! Hope it helps anything as we walked out

Very slow and lethargic staff but the main problem is the two prices eat in or takeaway its so wrong but it seems to be the in thing at the moment

Staff rude sandwiches dry not fresh told to get out of fridge didn't want to or couldn't be bothered to make fresh can't even get hot drinks with meal deals don't go stick with greggs

Well served not much waiting time. Overall not bad at all.

Myself and wife called in today for sandwiches and drinks found no orderly Queue having waited to be served for a few minutes we ordered two different sandwiches only to be told quite abruptly we should go look in the fridge we did our choice of sandwiches were not available and we lost our place in the queue so we left.we visit other Coopland shops in the area and have always had our order freshly made we won’t be back to this store at Monks cross and feel some checks should be made by the owners as to why this store fares so badly on customer service 😡

Chaos is putting it lightly. No queue system, no one knows where to go. Very slow service on the tills. Ordered and paid for 2 sandwiches, waited 20 minutes to find the lad on the till hadn’t even given the order to the ladies at the back doing the sandwiches. So I had to reorder with her. The lady at the back apologised but the young lad didn’t say a word or even acknowledge his mistake. Wouldn’t recommend.

Lovely store, nice and clean and good selection of food on display. But the service is sooooo slow. We were the only people waiting and it took 15 mins to get 2 bacon sarnies. I had to repeat the order several times to the young lad who clearly didn't want to be there. It's put us off going back, dread to think what it would be like if there was a queue. Also, it costs nothing to show a smile and say thank you!

Service was friendly enough but whole place is freezing both doors wide open, that's fine if you're behind the counter with ovens on but as a customer I couldn't wait to drink up and get outta there 😡😡 wouldn't go again!!

Just no organisation , you walk in one door to complete chaos of not knowing where to queue . You get to the front of one side and have no idea of the menu as it’s on the other side . It’s a shame as it’s busy and offers so much more just needs a few more signs and some organisation of ordering and queues and you have a really good product .

So disappointed with this. No queuing system leaving customers really confused and not getting served. After the chaos of actually getting served, I asked for 3 cakes in advance and then listed them, expecting a box; but no, my cream cakes were put in individual bags with no cellophane covering. It’s safe to say my cakes were ruined when I got home! As I was leaving out of the door, the door wouldn’t open and a member of staff proceeded to yell at me in front of everyone (I was with my disabled sister at the time), saying you couldn’t get out that way. However; there were no signs on the door, so how was I to know? Just extremely rude staff, complete chaos and clearly no training. Won’t be going here again - the cooplands on Brockfield park drive is a million times better!!!!!

No cold drinks, no hot chocolate. No queuing system. Customers being allowed to jump from back of queue to go to the front. 3 tills only 2 in use. Slow service with not drinks. Queue noe going through the middle of shop, where customers are sat at tables eating

The shop is chaotic and poorly organised with little to no designation of where to queue, and very slow to be served