CookieShake in Nottingham

Finally a good vegan shake (also great lactose free options). Friendly staff made for a great experience. Will stop by everytime Im in Nottingham.

Lovely staff, cocktails, prices and playlist!

Great cocktails - quick service - good music

Came here for a couple shots throughout the night since I heard good things about it. Was very pleasantly surprised with how nice the staff were and how open they were to chatting. I will definitely be coming here again 🙌❤️

Came in for a few drinks with my girlfriend in the evening, Steve was very hospitable and showed us the wide menu of shots and deals

Mollie was really helpful with helping me choose shots! Super friendly staff

Steve served me a jack sparrow and skittles shots great service

Fantastic and friendly service and a brilliant crunchie milkshake. Will happily be returning again soon.

Came in here a couple weeks ago and I’ve checked the reviews to write about my experience and to no shock, I’ve had similar treatment from staff, specifically the brunette lady who gave dirty looks and overall seemed condescending when I ordered. However, when a different group ordered from her which were all boys, her behavior was a complete switch up. The attitude from her is completely unprofessional and unacceptable. This isn't the first time people have commented on the attitude of staff. I used to love this place but now I just feel judged going in. Not a good environment at all

Absolutely terrific night out. Fan was brilliant, absolutely amazing atmosphere and service from her was more than adequate. Definitely would come back just for Fan’s service.

Brunette curly haired female staff gave mean attitude? was eyeing my group all night and made us seriously uncomfortable. she refused to serve us… was giving raaaaacist

Stevie was great. All my shots were 10/10

On a whim I came here with my daughter for a milkshake other than your standard McDonald’s We were overwhelmed by the hundreds of options they have, you will be stuck for choice as everything looks so good! The server was so polite and patient with our decisiveness, he recommended the kinda bueno for my daughter to which she absolutely loved. For me I got the lemon meringue, something I wouldn’t normally opt for but have been dreaming of since, so refreshing yet still satisfied that milkshake craving. Big thank you to Kieran for helping us out! The guy needs a raise for putting up with us 🙈 We will be back!

Ka grape, strawberry millions, blue lagoon served by Steve

I had Steve the bartender it was brilliant service I had raspberry, strawberry Bon Bon’s, ka and a corona

Favourite place in Notts to drink and Steve’s service is great!

One of my favourite places to drink in town, good vibes and drinks! DJ is great, would definitely recommend

Great shots, I had Candyfloss, drumstick and Fanta fruit twist. Would recommend.

Really good shots that taste amazing and nowhere else does the same so that’s a bonus

Steve is after making these fab chilli shots unforgettable and i will never reach this high again.

Fan was amazing drinks came quick and she was friendly as ever 10/10

Used to looove this place! I don’t know if they’ve changed the milkshake recipe, it’s not as tasty as it used to be, seems thinner consistency too. Plus the staff are quite rude now, so it’s really put me off giving it another chance.

Great service from Steve, he did amazing for us

Steve and sabina were amazing and very helpful!!! The venue was excellent.

The cookie shots of phenomenal! Had the Kinder white, milky way and Diam bar shots as part of the £9.90 3 shots + dbl spirit mixer deal and they tasted bang on! Hats of to Steve and Sabina!

Steve and sabina were vry at what they do goid music 10/10 come done chank oye

Steven and sabina wer, good service and very kind and welcoming

Steve was sensational, good service

steve sibina is the best bartender in this place, very handsome bloke, ladies give him a visit

Really nice shots, good value. Really good service leish and Steve were really helpful and lovely.

Great bar great drinks Steve is fab

Love it here, Steve gave us the best shots and best service! Would recommend

Worth every penny. Shots are tasty and flavours are bang on. Steve and leish are lovely and very friendly and welcoming. This is a perfect place for students.

Bar staff are really friendly make the environment really nice

Dylan who was working on Wed was absolutely phenomenal. Put it with my friends nonsense and gave us suchhhh brilliant recommendations. Made the experience. Such a wow

This is my absolute favourite place, the staff are lovely, everything tastes amazing and just being here is so chill

Great atmosphere and great service too and the staff

Been here a few times now and always had a shake - there are a wide, wide variety of selections (albeit I always have the same) and they are well made and satisfying. Unfortunately the attitude of the staff doesn't match - on the most recent occasion all three staff were stood around behind the bar just chatting whilst there were dirty tables. We ended up having to clean our own table as did several other customers as they arrived. Whilst the staff were pleasant enough to speak to they largely seemed disinterested and as if having to work was largely a hassle to them. This puts me off from returning again.

Delicious shooters all cake/Chocolate related and all very reasonable pricing.

Cane in today for the first time had a latte which was Luke warm and the attitude from the staff was really bad

The first thing to say about mala mala is that the staff are amazing. Super friendly and very helpful. The location is perfect for a quick cheeky drink or somewhere to relax and chill out. Good choice of drinks and cocktails. All at a fair price. Highly recommended venue.

Friendly staff, great chilled out atmosphere and poor Motown music. Free retro arcade machines and, most importantly, super tasty shakes 😋

So good the man there was so nice and the shakes was beautiful

excellent customer service! been coming here for 3 years now and has never failed me!! delicious shakes, smoothies, hot chocolates!! the lot!! 😋

Great little spot in town a stones throw away from the Victoria Shopping Centre. Treated the family a round of delicious milkshakes and smoothies. Staff were very friendly and helpful suggesting flavours the little ones would enjoy

Absolutely love this place. Such a good feel to it, staff were really friendly great customer service. Definitely will be coming again! Milkshakes were so good!

Used to come in with my partner a lot but after the attitude from their staff today, never again. Drinks were completely tasteless and nothing like they normally are, partner politely asked for them to be re-made and the staff just looked at her rudely and said 'Wot?'. Gave her a bunch of attitude and refused a refund. We've given this place a fair bit of money and they won't get another penny. Teach your staff some customer service skills!

Horrible staff, really rude and took our money without providing drinks. Only cared about closing, the milkshakes were tasteless and they said they’d remake them but that they’d be the same so we just left, would really like a refund to be honest

Really disappointed total waste of money Ordered 3 milkshakes which had absolutely no taste! Service was really poor and it was obvious that as they were shutting in half an hour they didn't want to serve us. When we complained about our tasteless milkshakes we were given no customer service at all! Service by the manager was unhelpful and dismissive! Ended up walking out. Overpriced and unfriendly!!!

Great selection of milkshakes, really tasty & lovely staff.

Lovely smoothies & shakes with a huge variety available for reasonable prices, if a little on the pricier side. Around £5 for a regular, or £7 for an ultimate, with size comparison shown in photo attached. Certainly worth the extra £2 in my opinion as the size difference is substantial! Will defo be visiting again and trying more of their options. Indoor seating available, but we took ours away.

Lovely place love the shakes and always come here for them when in Nottingham I also like the smoothies they do now, also a great place at night for 18+ nice little friendly bar

Ordered 5 drinks and 3 cookies and only received 2 drinks, impossible to get hold off. Never again.

I went there for an early birthday get-together for a friend. I only bought 1 shot from there.

Upon arriving takeaway and sit-in was clearly marked. The large menu offers a large range of products and was spoilt for choice. However due to always going for their cookie shake, I thought I'd shake things up with The Liberty which is a combination of American chocolate and biscuits mixed into ice cream and cream. These ice cream shakes were smooth and tasty from the get go, offering a balanced flavour throughout the shake from start to finish with no bland moments of drinking. The smooth taste of peanut butter cups mixed in with the ice cream was a winner and a great compliment alongside the texture of the Oreo biscuit. Overall this flavour left me on a journey back to America as a lover of sweet foods. Although The Liberty only includes the British made variants of Reese's peanut butter cups and Oreo pieces, it is still worth the cost for superior quality of other milkshakes around. The Liberty is a 5 star ice-cream milkshake for sure.

Yummy, yummy Vegan Shake... I tried the Skittles and they make it nicely thick using proper ice cream (instead of just ice which I've had at other places). Loads of choices that are vegan friendly too - gonna try bourbon biscuit next time.

Absolutely crap, can understand you can’t mix tables but in this place if your even in the secret garden and you speak to anybody else on a different table you will get thrown out even if you bump into somebody on the way to the bathroom so don’t even give them the time of day the manager who’s not even probably 2 years younger than me thinks he’s god gift to women by been a scrawny little sh** hope when he says it to the wrong person he’ll have what’s coming to him staff are nice in there so review doesn’t go against them but a manger like that will get the place shut down or no business absolute fuc**** snowflake

Great service, respectful staff and an incredible amount shakes. I was at first in awe over the amount of shakes this bar serves, slightly over 200 shake flavours which includes flavours like, milky way, malteasers, oreo and more. Whilst ordering the staff were polite and friendly and I waited for my shake for less than a few minutes. The restaurant has plenty of entertainment whilst waiting for shakes such as Jenga and a N64 with a few games including mario and mario kart.

amazing service, I ordered a piña colada sure and doublechecked that it was dairy free, and found out from the waitress that it was not, her name was emily, she sincerely apologised, took my details, refunded me, and brought me over some free drinks, cannot thank her enough, and made sure i was okay. a lovely bar with lovely service, thank you so much.

Great bar staff, Josh excellent customer service, great mix of energy and manners lovely drinks kept us going for night

Awful staff who have no manners at all. Manager was in the garden smoking marijuana. It made sense why the other 2 staff members tried to keep us away from the back door (I could smell the weed) I was also told that if I didn’t scan the QR code and submit for their track and trace that I would be asked to leave. Reported to the police and trading standards.

Recientemente se mudó a Notts, por lo que es la primera vez que pruebo este lugar. Los batidos son increíbles y hay muchos para elegir, tuvimos maltesers y kinder bueno. muy buen servicio de la encantadora chica que nos atendió y una bonita y peculiar decoración también. ¡No puedo esperar para volver pronto y probar algunos sabores más!

Amazing smiley service! ☺️ Had a great time catching up with mates post-quarentine sipping the best milkshake 🥤⭐ they obviously paid attention to making a safe environment during a global pandemic whilst maintaining a fun and relaxing atmosphere. Will defo go again!

Estaba pasando hoy y el peculiar batido de leche me llamó la atención.Me encantan los batidos y estaba realmente abrumado por las opciones.Decidí ir por la tarta de mermelada.Hice mi pedido y me pidieron que tomara asiento mientras se hacía.Un entorno muy cómodo y limpio y un ambiente agradable.El batido se hizo en un par de minutos y estaba delicioso.Definitivamente regresaré para probar otras cosas en el menú.Buen trabajo, chicos.

Amazing shots and cocktails!! Came here for a trip shots of any flavour you can think of! Cheap, quick service but bit longer wait for drinks as was very busy. Would 100% recommend.

Pedimos dos batidos y esperamos 25 minutos para ellos. Todos fueron atendidos antes que nosotros y cuando REALMENTE hicimos nuestros batidos, se equivocaron y tuvieron que volver a hacerse. Lo cual fue otra espera de 10 minutos.Parece absolutamente ridículo un tiempo de espera a las 5 de la tarde un domingo por la noche, qué pérdida de tiempo

I come here very often and it’s my 1 go to when asked where to meet for a drink and nice time, the vibes here are lovely the staff are extremely friendly, going above and beyond being staff, (Thursday afternoon/evening) Abbie, Josh, Alex, I will defiantly be coming back!! Great food, amazing drinks, incredible staff, what more could you ask for.

Excellent end to the day I love the family games, excellent service and food drinks outstanding nice area

I have come here for my birthday a treat for my birthday from my lovely daughter and l think it’s lovely lots of delicious milkshakes and the games are brilliant such fun when you run out of conversation

Great spot, nice vibe, lovley decor - but by the time my cappucine arrived, my cookie was long gone - despite eating piece by piece as slowl as I could manage... My daughter's toastie took 30 mins to arrive, but was very good, as was the coffee - though one teaspoon, and one spot with jars of sugar (none on tables at all) seems weird. Nice place to hang out, but make sure to have plenty of time to spare .

Prices are perfect amount for the quality of service and sheer amount of choices for any shake/smoothy or coffee you can possibly imagine, a great day out for all ages if you're just visiting Nottingham or even a local who just needs a pick me up after a long day at work.

Amazing service first time, and not majorly expensive in comparison to some..... will definitely come again

I visited cookieshake with my friends and we all got shakes that were delicious! So thick and tasty! The atmosphere was great, we loved the decor and the music, and the staff were so friendly and quick, we will definitely be coming back!

I waited in line when there was a mix up which one staff member could not seem to sort. (A customer had been over charged) We had a show to get to up the road! Funnily enough... I ordered my regular milkshake with cream and the total was... £3.49 and then suddenly she got confused and it was £4.49 and then at last she came up with £6.49!!!! £6.49 for a milkshake!! That’s more than Five Guys who do the best milkshakes in my opinion. Didn’t trust the staff member at all as the price kept going up... I ended up leaving, politely saying that the price was unacceptable. Avoid this place. Aesthetically very cute but clearly trying to pull the wool over their customers eyes. I’m just glad I’m not a naive child who wouldn’t have had the courage to walk away.

Milkshake was fantastic, service was PHENOMENAL! Will definitely be returning , have a good few rounds of monkey dunk too

What’s not to like here? Great food, great cookies, great staff and did I mention great cookies ?We arrived just after breakfast had officially stopped being served but they were great and were ok for us to order. The mini breakfast isn’t mini at all and had everything you need for a filling and tasty Sunday breakfast, with space for a good coffee and errm post breakfast cookie!Thanks for a great start to Sunday

Been a couple times when it’s been quiet and it’s been fine but now I’m really put off. Went in last Saturday (06/07/19) with my girlfriend in the afternoon, as she’d never been and we were both really disappointed. There were probably about 4 tables of people when we got there, and we ordered quite quickly. I got a vanilla cappuccino and a cookie, and my partner wanted to splash out and get the mega hot chocolate. I’ll add that the drinks are a little pricey for what you get. We were told that they’d bring our drinks over and so we sat down. Then 15/20 minutes passed and nothing. I got up to ask and this really young girl, looked about 16, started coming towards us with a drink. It was mine but it was wrong as it was a latte instead of a cappuccino, but as I’d waited ages, I said it was fine and asked about my girlfriends drink. I had to remind her what it was and she said she was now making it (reminder that’s it’s already been about 20 minutes by now, and other people had come and gone). Had to wait another 5 minutes and she brought it over. It was literally not even lukewarm, and tasted rubbish. My girlfriend ended up just downing it in 30 seconds and said it just tasted like a normal, cold hot chocolate. Which was rubbish, seeing as she’d paid over £5 for the mega one, which came out as the same size as my normal coffee, all it had was some smarties or something on top of the cream. It was really, really disappointing. The whole time, the staff just looked like they were chatting and messing about behind the counter (I think there were 4 of them), and I can’t believe it took 25 minutes to bring out a cold hot chocolate. The sad thing is that while we were waiting, another group of 4 had ordered drinks and must have waited about 20 minutes as well and then a guy came over and asked if they’d even ordered and they had to tell him what they were all waiting for and then had to wait another 5/10 minutes for there drinks. It’s a shame because it looks really nice in there and they offer a lot, but the staff massively let the place down. Doubt I’ll be going back.

Not visited Nottingham for a while and found this place by chance , friendly staff money for value breakfast, clean and great decor .i would definitely come back

We visited the CookieShake during an evening out in Nottingham , to be fair we didn't know what to expect and although part of it was delightful other parts let it down.

Nice vibe. When I entered there was a nice lip vibe staff was friendly however it took a while for the milkshakes to be made

Awesome milkshakes, fast service and all with a smile. Nice choice of biscuits and a lovely little garden at the back.

Cookie shake has to be one of the best hidden gems in all of Nottingham! I cannot attest to the experiences some other reviewers have had but I have been greet d with nothing but excellent customer service every time I visit. The restraint prices itself on taking care with allergies and work with the customer to ensure that all the right steps are taken to avoid any allergy based issues. The business owners is one of the most friendly and loveliest people you will ever meet and is completely receptive to any feedback you give so that customers receive the best possible experience every time. 5/5 all round - my new favourite café in Nottingham.

Went here as a second option as originally was planning bubble tea. Took a time to choose as there was 6 in group. Took the staff a while to serve as he was cooking as well. Wanted some biscuits and brought cookie bites for £5.99. Most of these were burnt and not fit for consumption. Drinks ok but overpriced.

Staff were friendly, lots of food and drink options to choose from. Cookies were very sweet and it took 50 minutes for them to serve us a breakfast bap... They said service would be slow around 20 minutes but we were waiting far too long

So much choice and really accommodating for vegans and lactose free. Highly recommend!! After a long day shopping it was great to sit, play a board game and relax

Lovely ambiance and the best milkshakes! Reccomend for anyone with any intolerances. Great stop after a long day of shopping.

Been here a few times and the milkshakes and atmosphere is so nice!! Staff are also always really friendly

I love cookie shake and try to visit every time I’m in Nottingham. The milkshakes are great and I love the atmosphere!

Cute little place with amazing shakes and cookies! Recommend the choc orange shakes or nutella cookies

I've always been a fan of Cookie shake, the milkshakes are amazing and have always enjoyed them. However I do agree with some of the reviews. The staff lack any customer service in this place. They just always seem to be unhappy, everytime I go there. The tall guy always screams rudely when the shakes are done, which makes you feel like you're not really welcomed there. Also the prices are not good, which is another reason why I don't go there very often, although the shakes are very good. Also, why charge someone more if they want to stay in and drink there. That's a bit of a rip off to be honest.

Had to drop my 11yo daughter off here so she could wait to meet her sister. I only had a £20 note and asked if they could change it so I could leave her a fiver to get a shake while she waited. I was told that they don't give change. When I told them it was so I could leave my daughter some money to get a shake I was told they didn't have any change. I then watched them serve maybe 10-12 customers, taking in notes and handing out change without any issue. If I had ordered a shake and paid with a £20 note they would have had to give me the same amount of change anyway

Ducked in here to get out of the rain. So much choice. Liberty PB shake is the obvious choice tho. “Creamy peanut buttery chocolate goodness” Speedy friendly service. Thanks guys

Been here a few times with friends, the grilled cheeses are average (in my opinion) but good for the price, the Milkshakes are to die for and is less costly than most other milkshake places in Nottingham for in my opinion 10x the quality. I can personally recommend the Mars Bar milkshake, just for the chunks for Mars bar at the bottom of the glass! I have not had many of the cookies, but the cookies I have had have been exquisite!

Great value grilled cheese sarnies, tasty. Comfy seats, games to play, good tunes and welcoming staff. Cheap brekkie and brunch offering too. A whole wall of shakes to mix and match from plus excellent cookies.

Loads of flavours, friendly staff, can’t go wrong coming here, would highly recommend to anyone looking for a quality shake or smoothie

Never been disappointed in any shake I’ve ever had here! Would highly recommend the m&m; crispy, after eight or toffee crisp!

I went to cookie shake for the first time yesterday and I was so impressed! The shake was delicious (definitely worth the calories!) the service was fab and reasonably priced. Will definitely be visiting again next time I have a sweet tooth!

The drink I ordered tasted absolutely awful and not like the drink I ordered. I went back to complain and asked if I could have a new one made. The guy told me wait in line and order a new one. I was then made to pay for a new drink and extra for add on’s that I did not want. The staff are very rude and not friendly. I loved this place but I will not be going back again.

We came into to be greeted by a creppy man who was abnormally tall i then ordered a kinder bueno shake i asked for flake and creame which was £1 more!!!!! And then it took them ages to be served then i get my shake which was very sickly and there wasn’t a Damn flake it was some bloody chocolate sprinkles over all i thing this place is an absolute rip off and won’t be coming back they even got rid of the Xbox it was the only good thing

Love it! Lots of choice! Nice atmosphere and vibe! I had a Cheeky Cake, love the name! Such a good taste. Mix well. 😊