Caffe Nero - Bridlesmith Gate in Nottingham

I often go here and it's always good coffee and good service. However the last twice I've been the upstairs seating area has been really really hot so haven't felt as comfortable as usual. I assumed the first time there was a problem with the heating but it was like a Turkish Bath again this morning.

I usually enjoy Caffe Nero but I wish there was more consistency with their brews. A cappuccino should have approx 1cm of milky froth on top, not a thin layer! Wilfred was upset but we still enjoyed the coffee

I have visited on many occasions over the years and always found this Nero store to be very good. Coffee is lovely and the service is always pretty good. The store itself could do with some money spending on it (as it’s been there quite a while) but hopefully that will happen before too long. I mainly take out and therefore for what I want, it works well.

Only had a cuppa and water, sat outside, staff very friendly and very helpful

Stop posting on 2 good to go when you have no surplus. Taking funds from accounts and cancelling multiple orders throughout the day.

Wonderful coffee. Took me a while to discover Nero but no turning back. 1kg of ethically sourced beans for £12.... More than double that up the road.

They close very early; can't compete with Starbucks that closes at 10 pm.

Not a fan of cafe Nero but when you really need it then everything work. Thanks to Cafe Nero for helping me in freezing cold 😝

Great place for coffee and pastries. My last day in Nottingham my girlfriend and I stopped by here and tried a few drinks as well as the caramel shortbread and the Sicilian Lemon Muffin. Everything we had was amazing. I wish we had come here more while I was there. We loved it.

Not a fan of cafe Nero but when you really need it then everything work. Thanks to Cafe Nero for helping me in freezing cold 😝

Great coffee, nice and taste and strong, friendly chap who served me

Poor service, staff care more about engaging with each other, than with the actual customers. Maybe if it was the other way around they'd get the order right. Pathetic when you pay 4 pounds for a coffee and don't get what you ordered.

Didn’t get to try the coffee… walked in, two staff, a girl and a boy, were talking, they didn’t acknowledge us when we walked in, they looked right at us and turned back around to finish their conversation, still not even acknowledging we were waiting. We waiting about 4 minutes, they still carried on their conversation. At this point we walked out and went to 200 Degrees coffee shop up the road which was fantastic. Wouldn’t go to Cafe Nero again if it was free!

Good food, great service from friendly staff

Great option to have breakfast or for teatime. Loved the ristretto and the carrot cake.

Good service, good coffee, good location.

We use this Coffee Shop every week and 100% say that the staff make this place. Fantastic Coffee with explempory service.

Fairly quick service always seems to be room to sit but they do recommend only an hour sit at busy times so I presume it gets busy at lunch time

I got a free large latte as my stamp card was full. Staff were nice, not over friendly. People who go there alot will know the layout but I didn't and so sat in the front. There's more seating at the back and upstairs. Toilet needs attention as things are broken, not sure whose job it is and have bern ignored in past so told nobody.

Friendly service, but the place doesn't seem to get cleaned much during the day. Tables left dirty with rubbish. The plus side is there is free wifi and plenty of seating areas for a relatively small shop.

poor customer service ,staff can’t handle any complaints

Plenty of seating, seasonal special hot choc was great.

Nice and cozy, staffs are friendly.

Normally pop in for a take out coffee on my way to work a few days a week. The coffee is always good. Clean shop. Great friendly staff as well.

Great coffee! Highly recommend the mocha

I've been coming here often over the past couple of years and have since got to know a few members of staff. They are all super nice and I've witnessed them handle really busy circumstances and technical faults in a great manner, in particular Becky who is lovely and chatty. I look forward to grabbing my Mocha Frappe and Chocolate Muffin every Saturday before work/on my lunch break ;) I will miss coming here so often but won't hesitate to grab that muffin whenever I'm in town! Thanks guys

Nothing gluten free except for a small prepackaged brownie

My mum and I went to Caffe Nero hoping to have a nice experience however our experience turned out to be awful! The AC was on even though it was quite cold outside, there was no space to sit downstairs and we had to wait 10 minutes just for the staff to heat some soup and pasta! We were unhappy to say the least... Especially when another customer was served before us despite us making the order first... Wouldn't recommend as the staff didn't seem very helpful, especially to disabled wheelchair users as we had to ask someone to grab the door when my mum and I wanted to head out.

Pretty good and slightly cheaper than Starbucks. Nice decor and staff are friendly.

It never dissapoints! You must try the cinamon roll... I loved it!

Always order flat white coconut milk, it is give sweetened taste 😋

Great coffee but very warm inside

Some staff very good, a number seem somewhat vague. Two such examples just about managed to serve me a moment ago, before retiring to the outside seating to smoke roll-up cigarettes.

Searing available upstairs. Typical cafe.

Nice and clean lovely staff and coffee

Christmas ginger latte with cinnamon was gorgeous 😋

A good coffee experience, but they sometimes overheat the milk alternatives they offer.

Good coffee,place to start chatting to people and staff😎

Good coffee but, even better, a big picture window onto the street.

I have to write this review because you have stopped using cash! I don't want to hear excuses , won't be going to any cafe Nero anymore instead I will go to Weatherspoon where I can use cash and drink as much good coffee as I want ! Scandalous!!.. Very dissapointed, some people prefer cash to plastic card !!.

Love Caffè Nero, although the cake selection was poor this time and the one I wanted had already been sold to an ubereats customer which let it down, or would have given 5 stars.

Nice nero's, seating upstairs and down, friendly staff, nice cake and coffee.

Very nice, hot soup on a cold day....what is not to love?

Friendly staff, seating upstairs and downstairs. Good coffee!

Disapointing to say that during a company visit to Nottingham, I had the pleasure of stumbling across this cafe tucked away on a beautiful street. However the service I received from a somewhat larger brunette lady was appalling and quite honestly ruined what could have been a very pleasant trip. Very disapointing to see this type of attitude on the frontline of your store.

Good choice of drinks and cakes

Nice place good coffee very good staff, but horrible horrible loo

They have a good cappuccino and they are friendly and welcoming

Massive queue. One girl serving the other girl stocking fridge! At really busy time??

Nice little place with additional seating upstairs and a pretty nice view in the evenings when all the stores have their lights on

Luke, Matt, Sam, Becky and Laura - the best baristas in ther East Midlands

This one and Bridlesmith are the two best in town for service and seating.

I came last week and ordered a soya latte to go, I didn’t take a sip until I was down the road and it was BURNING HOT and when I took the lid off it was half empty because most of it was foam! I was running late so I couldn’t go back and say anything. TODAY I went back and ordered a soya flat white which again was BURNING HOT! I’m confused as to why two members of staff don’t know how to make drinkable coffee! I wouldn’t go there for a coffee but the staff were nice... it basically defeats the object of it being a coffee shop. I think the staff ALL need to be trained AGAIN in how to make a coffee. Sorry NERO

Popped in today to hide out of the rain. Sat with my flat white & espresso cake looking out onto the street. Lovely cosy coffee shop with a great atmosphere. I will return and recommend you do too.

Slow service. Had to repeat myself

Decent coffee with great service!

I used to drink my daily espresso at Nero 18 years ago. Glad to be back and happy to see this cafe is as special as before.

I like cafe Nero reasonable prices and nice easy chairs to sit in especially upstairs where one has a good view of the street

I must say this is one of our favourite places to go. Staff is alwyas extremely friendly and kind. And chai latte there taste much better then other branches. Decore and building is very cosy. Visited yesterday and and i was using my 02 free drink offer the first time. So the lovely gentle help me choose a drink and added caramel shot to make it sweeter. And he recomanded to download thier app where you can get free drinks. So yeah. I will always go back there. Love it.

Always the best coffee in town: Go Nero!

Much better coffee and much better value then Costa!

Always a good place to get a coffee or a pot of tea

No zero, no hero, a very average cafe Nero.

I really enjoy the coffee served in Caffe Nero ,I know it's a cafe brand endemic throughout the UK but I love their cappuccino coffee. This particular city centre outlet is superb,nice decor and furnishings, lots of seating options spread throughout this Caffe Nero ,it's just a great cafe. We were here on a Friday evening, greeted warmly by a very pleasant member of staff, we got a cappuccino coffee each ,these were served steaming hot, we just chilled out and took in the great Caffe Nero we were in and planned out the night ahead in this great cafe. My cappuccino coffee was superb,we really enjoyed them before we moved on and for a first time visit to this particular Caffe Nero . This Caffe Nero is easy to locate on Bridlesmith Gate and is most definitely well worth checking out.

Is like my second home. Wether is for breakfast or for lunch. The atmosphere is 10/10. Recently the food choice are been upgraded too and the new cookies are dangerously delicious

I recommend the Soya Hot Chocolate

Popped in to grab a quick coffee to go. Service was great, had a lovely chat and very engaging. Its a small caffe Nero but its a great place!

Amazing coffee and cakes, cosy decor and friendly staff... Not ideal for wheel chair users as a bit pokey inside but still a favourite.

Świetna, mocna kawa, dobre przekąski. Przytulnie i klimatycznie!

Good coffee. I know I can expect a decent and unpretentious espresso.

What lovely time we had at the caffe Nero We enjoyed our cuppocinos and the man that served us was very nice and helpfull. When we asked him to check if i can have the cakes and rolls as i am allergic to rapseed and vegetable fat and mustard And he went to check and sadly i couldnt have them . We also had a chat with the other man about coffee . Yes we will be back . We reccomend this place for a service.

Nice vibe and view sat on front window stools

This is a fabulous place for coffee and chilling

Very nice and good caffe, and friendly staff

Tucked away down near all the lovely shops that some you only dare to look in the window of, this unfortunately still felt like a chain shop, the staff were nice though, although ran off there feet and you could sadly see that in the quality of the standards of cleanliness, the place felt all abit gruby and run down, the coffee was yummy but think café Nero should perhaps come and give this place a lick of paint and a cheer up for where it stands is such a high end area. This was my first visit to a café Nero I'm not sure I would go again.

Para un desayuno no está mal, pero por lo que ofrecen es caro. El hot chocolate milano está riquísimo. El servicio muy bueno.

Great range of Christmas specials, super friendly staff too.

Always a good drink, comfortable and chilled. Plenty of room to relax or do a little work.

Expensive but good quality coffee and cakes

The coffee here is extremely good, better than most other big coffee chains. The only downside is the high price, especially for the specialty coffees such as mocha's.

I'm always happy when oat milk is available to substitute milk products. Flat white was on point and Melanie the barista was super nice.

Great coffee and amazing customer service!!

Good coffee, well made by friendly staff!!

Frequently visit here for coffee, find the staff always friendly etc and it a very relaxed atmosphere, can be slow service at busy times however, but the reality is to many people in British culture rush around lol!

An OK and typical town centre Caffè Nero

I have to give only 3* . All the staff are amazing, just one girl is constantly on slow motions 🙈. She is nice dont get me wrong, but come on girl put on the speed a bit.

I love this place and i have beentaking pics for nero for long time now

As you'd expect from a Nero except the WiFi doesn't work sometimes

Friendly and fast service is just what you need from a coffee shop.

Good and friendly service. A nice hot brew alsi.

The best seats in the house are those in the window. (Although the back room and upstairs are comfortable). I like to sit on the stool in the window, sup my cappuccino, munch my porridge and watch the world go by. Situated on one of Nottngham’s busiest shopping streets this is a great place to take a break. It’s the usual Caffè Nero offering, and in my experience always served with a smile.

My wife and I always call here for a coffee and a piece of cake when in town we both prefer it to the other well known chains. Its fair to say most are over priced but we still call

One of the best coffee shops I frequent. Exceptional staff, good quality food and lovely coffee.

Nice place for a coffee and sit down. Comfy chairs upstairs.

Spotless , amazing customer service, best location in Nottingham. The staff and the manager, absolutely amazing.

Beautiful coffee shop!! Very cozy and very quiet!!

Lovely staff, very helpful and cheerful.

Chilled and friendly place. My go-to

We`d arrived in Nottm too early as shops don`t open till 11am on Sundays and it was chilly, but thank goodness for Cafe Nero, which is situated close to many of the designer and independent shops. We enjoyed a lovely coffee in warm and cosy surroundings with friendly service and magazines to read. We were so busy chatting we stayed longer and started our day with a smile.

Whilst attending Nottingham Trent university business centre, we went here for our breakfast cuppa and danish then returned for lunch. Great menu lots of choice healthy and scrummy along with exceptional customer service! Highly recommended If you liked my review please press helpful 👍 thank you 😊