Concept Cafe in Warrington

My partner ordered poached eggs the toast was cooked on one side only and cold. I had bacon sandwich which came looked like it had been bar B Q very burnt, very poor

My daughter and I arrived at 12.20 and our order was taken at 12.30. We ordered from the specials menu. I asked if we could have our hot drinks with our meals. They came at 12.45. After chasing we finally got our meals at 1.05 and had to leave for an appointment at 1.20 so we had to hurry to eat them and my daughter couldn’t finish hers. For the price we would have expected more premium meals but they quite plain and easy but they were well cooked. Service was just so slow but when we did chase the staff were lovely and apologetic but nobody seemed to be overall charge. After our appointment we returned to visit the shop and the quality of breads there were very disappointing and the ingredients lists worrying for a farm shop supposed to be artisan breads. Looks like Hollies are buying a lot more in now and have lowered their standards. The butchery and fresh produce did look very good though still and they had a great range of the Cook frozen meals which are always good. But overall we were very disappointed it’s not what it used to be.

A truly awful experience. We got to the café at 2.50pm, only to be told that they we now only serving drinks and cakes, due to a backlog, although disappointing, as the closure time was 4pm, we decided to take a table and order a Latte, an Americano, and a Cherry Bakewell. Whilst seated, the small room was very cramped with as many tables as they could fit it, making it so loud, it was hard to hold a conversation, as it was that full. We wait around 10 minutes for our drinks to arrive, and thought the Cherry Bakewell would follow. After 5 minutes we asked one of the servers about this and the response was “There is a backlog”.. The Cherry Bakewell eventually arrived 5 minutes after this, by which time we had finished our drinks. Even if we had asked for more drinks, this would have been caught in the “backlog”..! On the food & Drinks - The coffee was awful and Cherry Bakewell, turned out to be a cake on such a small plate, it was impossible not to drop some of it on the table whilst trying to eat into it. The cost of this truly awful experience was £13.90 The problem on service is clear to see, not enough backroom staff to accommodate the number of tables they have crammed into such a small space. If you want to be sitting in a crammed room, waiting for service and paying top money to be treated like cattle, then this is the place for you.

The atmosphere and the service was amazing The food we had from the breakfast menu was beautiful so fresh and lots of it great value The staff were so friendly and charming

OK so it's not the cheapest but you get what you pay for. My husband and I stopped for lunch and both had the sausage and marmalade jam sandwiches (one toasted) - they were superb and came with the most delicious coleslaw and salad on the side. The service was great, friendly and efficient. We had to return to the cafe 2 hours later as my husband realised he had left his mobile on the table, staff were so helpful and showed us ( 2 old codgers !!) how to set up the emergency service should it happen again (hopefully not).

The food is really first class as are the staff. It is always popular but you can walk around the shop while a table becomes vacant. There are lots of food and gifts to explore.

As always the food is of a high quality. My steak pie was lovely as was the quiche and the rarebit. Food is always consistent but the added bonus are the ladies serving. They are delightful and nothing is too much trouble.

Delicious food served quickly with superb customer service. Spotlessly clean with a great atmosphere.

Normalmente siempre vienen aquí cuando me encuentro con mi amigo, ya que está a medio camino para ambos. Normalmente bastante tranquila si llegas antes de las 10 de la mañana, el personal y el servicio normalmente es muy bueno. No era que bueno hoy como se equivocaron de nuestra orden y ni siquiera tienen un tenedor, tuve que pedir uno que es inaceptable. . Mi taza de té era frío en la comida de la época vino- no genial. Normalmente brillante pero debe haber sido tener un mal día hoy. .

Used to visit here regularly and thought it was lovely, the service has been going downhill for a while but on the past two occasions we were pestered by flies!! The first time I put it down to a one off, but after having this problem again on sunday I won't be eating there again! at almost £10 for a jacket potato I expect to be able to eat it in peace and not having to keep wafting flies away!

Having travelled across Cheshire to visit some local gardens , came across this and it is not your average farm shop cafe . We were in need of some decent coffee and food we weren't disappointed. Very friendly and attentive just a bit slow in food coming out I appreciate it is freshly made. Although when it came there was bits missing but it was still very delicious. Although one of our party felt the Hollins Rarebit was a bit on the sweet side but saying that there was plenty of it. We then had to go to the shop to buy the biscuits which came with the coffee

Quality cafe wth good adjoining farm shop, near motorway junction. Service good and friendly, menu very limited and acceptable. Our choice was average, not good pastry on meat pie, little taste on fish cakes saved with non description sauce. Slightly expensive but pleasant surroundings.

The best ingredients are clearly being used here and the prices certainly reflect this. £7 for a sausage sandwich is probably the most expensive I have seen in a cafe. It was very tasty and I wouldn't have such an issue if the service wasn't so disorganised.We arrived and sat ourselves (it's not a restaurant after all) and had to call over a waitress after being ignored. We ordered with no issue and the food is freshly cooked, so it came after a short wait. However it arrived without our drinks which we had to ask for. They then had to be chased. My drink then arrived and was not what I ordered but was then changed without fuss. We then couldn't get a bill, so went to pay for a different member of staff to have no clue what we had eaten....It's great food at TOP prices as long as you don't mind a little chaotic service.

The cafe is a gem of a place, the staff are friendly, welcoming and attentive. The food is excellent and the adjoining farm shop is not to be missed.

Excellent coffee shop with excellent food. Helpful and friendly staff - may have to wait for a table at peak times as its so popular!!BJ

We were hailed with 'it's only coffee and cake now' as soon as we opened the door (this was 4.30pm). Not particularly welcoming but that's all we wanted anyway. Two smallish slices of (excellent) cake and two lattés, just shy of £13. Got the feeling we weren't particularly welcome and they wanted to close early, perhaps it had just been a busy day...

Service is always slow no matter what time of day I go, however, the food and drinks are always fantastic. Please just have more staff on and tables will clear much quicker and pay for the additional staff.

We waited ages for the tea to arrive and then half an hour for the Full English breakfast. When it did come everything was just about warm which begs the question of why it took so long. All tasted pretty good apart from the stone cold toast. The service was very poor - no apology for the delay, no asking if everything was ok and not a lot of charm. All round average experience for £25.

After feeling the service was a bit slow on our last visit we did,however, return and normal service was resumed. At 8.30am it was not very busy and the staff were friendly (as always) and attentive. We had a breakfast wrap, bacon sandwich (treacle bacon always delicious), poached eggs on toast, and a toasted teacake plus hot drinks and an orange juice (juicer for fresh broken but not a problem). The wrap and bacon sandwich were enhanced by mushrooms and half a tomato and the toasted teacake got the full berries and fruit coulis zigzag which was novel.All delicious, comfortable and friendly.

Am a regular and went in for breakfast earlyish. It was not that busy with a number of singles and a few couples. After order was taken (two poached eggs on toast) there seemed a long wait for it to come and for about 10 minutes no food came out of the kitchen at all. There seemed to be enough staff including chefs and what was coming out seemed to be bacon sandwiches etc.Had seen the notice on the door re "it is not fast food -but freshly cooked food served asap (not sure of all exact wording). Just seemed a bit sluggish and not as organised as usual.

Clean and friendly farm shop cafe. Above average food choices and above average prices. The Hollies is definitely worth a visit but is not cheap.

The Concept Cafe is within the Hollies Farm shop. We called for lunch and found it surprisingly busy for a Tuesday with a nice atmosphere. Tables are not too close together and service was exceptionally friendly yet still efficient. We chose two of the pies form the main menu, cheese and onion and steak and onion. Both were served with home-made chips (which did actually look and taste home-made) and also sausage and mash dish with a rich gravy. The food took a little while to come out (which the menu points out may be the case as its cooked to order) but we enjoyed good coffee while we waited. Portions are not huge but are perfect for lunch. The meals were tasty and good quality, no complaints.