Comptoir Libanais in Cheshire West and Chester

Me and my boyfriend came Saturday evening one hour before closing. I half expected them to turn us away but they were really welcoming and let us choose a table. The food and service were both exceptional. We were served by Layton and Mike who were so friendly, not just to us but to every table they served. So much so they were offered £10 cash tip by someone (which they politely refused). Will definitely be returning.

This is not my first experience with Comptoir, but it is my first visit to this branch. I have tried other branches before, and unfortunately, the experience was similar. Ambiance and Decor: The place is beautiful, with a design that evokes the spirit of Lebanon. The restaurant is clean, and the atmosphere is pleasant. Food Quality: My main issue was with the food and service. The food was not delicious or exceptional; I would describe it as average, and I wouldn’t recommend it. The food took a long time to prepare, yet it was served cold. We ordered shawarma, but it didn’t taste like shawarma at all—it was more like plain chicken with rice, and it was cold. The falafel arrived last, after everyone had finished their plates, and to my surprise, it was also cold. Cold falafel? If this is truly a Lebanese restaurant, they should know falafel is always served hot. The mixed grill was below average, with no real flavor in the meat. The only dish I can praise is the lentil soup, which was tasty and the highlight of the meal. However, the rest of the dishes were disappointing. Service: To be fair, one staff member was friendly, polite, and provided excellent service. However, another employee treated us poorly and clearly needs to improve their customer service skills. When it came time to pay, we paid the exact bill amount in coins, as we were not happy with the food. The employee gave us a mocking look, seemingly irritated that we didn’t leave a tip. I want to tell him: “You didn’t deserve a tip. Offer better service if you want to earn one.”

Very friendly and helpful staff, beautiful premises, amazing food!

When in Cheshire Oaks we always stop for lunch ,food is always nice and is just enough for lunch time .Was very disappointed as a service charge (tip) was added to the bill without being advised, my sister who does not see that great paid the bill left a tip as she didn't see it added to the bill and we were not informed a service charge was added .Wont be going back time to try something new.

The outlook is good however, food is not even average. Especially the quatity is very less. You may find good food in slim chickens close to it. You can see in the picture. Approx 20£ per person you get amazing food somewhere else. I can cook better than them.

Very nice decorated place but the food is flavourless small portions and expansive

Food rated pretty good but my gosh the portion sizes are abysmal... And the price doesn't add up. Chips were cold, you get nothing with the lamb burger but the tinest portion of fries... No sauces... No side salad, nothing... All for the price of £17! I cannot recommend this place when it costs the same as i high end restaurant. Waiter knowledge could use some work also. My burger was missing items, when questioned he started that's just normal. Its only after paying, and leaving a review i found this out to be wrong. I questioned this twice...

We have had Lebanese food all over the country and abroad, but this was not just the worst experience ever for Lebanese cuisine—it was the worst hot food experience we've ever had. We were looking forward to some authentic Lebanese food, especially after admiring the decor inside. However, the food turned out to be the worst we’ve ever had. Mrs., Mix Grill consisted of three pieces of Shish Taouk (chicken cubes), three chicken middle-wing nibbles, a lamb kofta, a red cabbage mix salad, and some sauce dips. The chicken cubes were the size of popcorn chicken and completely flavourless. The wing nibbles tasted boiled rather than grilled properly, and the lamb kofta was dry and seemed like it had been refrigerated for days. She couldn’t eat it after one bite, and when I tried a small chunk, I understood why. I had the roasted salmon, which was a small, frozen steak that looked like it came from Lidl or Aldi. It was served on a bed of tomato and chickpea sauce with a spinach or saag dressing. Even in some of the most expensive restaurants in London, Manchester, and Dubai, I’ve had better portion sizes and presentations. I appreciate that it was a café-style atmosphere, but the house special was served like a £4.99 dish from a cheap food outlet. My son ordered the Lamb Kofta Burger, which turned out to be a sliced-up version of the mix grill kofta. Despite being hungry, he couldn’t eat it. However, the fries were fresh and decent. The only highlight was the hummus and bread. The chef who served it demonstrated better customer service skills than the person who took our order, who greeted us with a bored, "What do you want?" expression. There was no tablet or notepad for taking orders, and as a result, we never received the two soft drinks we ordered, nor the large bottle of water. The total meal cost £80, and I sincerely believe we wasted our money. Slim Chickens would have been a better option.

Average food and expensive, staff are excellent though.

Tasty of food is very bad, don’t recommend it anymore.

Food was flavourful. Service was good. Quite enjoyable dinner.

Food was full of flavour, absolutely delicious but not hot enough. Seemed warm. That's the only reason I gave 4 stars. Otherwise, I would've given 5. Great service. Lovely decor and nice atmosphere.

Seriously tasty food, had lovely light lunch beer and cocktail. Perfect

The food is so bad Have you heard of a burger with cinnamon!!!! Everything tasted too bad The service is 0 soooo slow Nice algerian atmosphere

Cheap and cheerful Friendly staff and cheap prices but you get what you pay for. Food not great and small portions

Been there a few times since it opened at cheshire oaks. A good option when wanting something a little different to the bigger chains. All dishes tried there were nice.

Well the customer service in this place deserves an extra star 🌟 We had inadvertently booked for another night, the management and server (Leyton) were more than accommodating and made us feel extremely welcome. Food was so very tasty, we shared a Mezze then had a tagine and the lamb Kofte rice bowl, filling and just the right amount of spice. We will definitely return!

Something different, 3 out of the 4 dishes were great. Salmon and beans are a little too spicy for our youngest. Definitely return without the boys. Service was exceptional. Again, it's pricey for what you get, but it's definitely something different for the pallet.

Went at lunch time waited for a table for 30 minutes, only to be told there at no gluten free option when the menu states there is.

We were at COMPTOIR LIBANAIS restaurant today. First, the food was served very quickly, indicating that it had been prepared and just heated up. And the food wasn't hot at all. Second, we were charged a service charge in addition to the tax. AWFUL

We pre booked a table and when we arrived we were greeted warmly and quickly shown to a nice table that was already set up for us but the experience went downhill from here. We ordered a few of the meze dishes as starters and then a meal each from the main menu as mains. Our waitress explained that the meze came out as it was ready but that the mains would follow. This was fine with us. Half an hour later a waiter came over with our main meals and we explained that we were waiting for meze as our staters. He continued to try and serve the mains saying that everything was ready. I pointed out that there would be room on the table for everything at once so he walked away with the dishes but just sort of hovered a few feet from the table. The original waitress then approached with the meze and following a conversation with the waiter insisted that she explained everything would come out as it was ready. Despite knowing this is not what she say we accepted all the food so as not to cause a fuss. We were discussing this situation privately at the table and as the waitress walked by she rolled her eyes at us! The food was ok. The mains were cold. Then they striped to add a £20 service change o to the bill without drawing our attention to it.

Portions are comparable to a happy meal although staff saw them as massive good as a snack do not expect to walk out full.

Didn't like the food but staff friendly and misunderstood...free of charge

This food is so little for that much money, there was no taste in the meat, I paid 60 pounds for a few pieces of food, the boss really needs to see this

Recommend large mixed grill and some flatbread for lunch. Great service. Very reasonable priced. We will be back.

We stopped off for a meal during a shopping trip at Cheshire Oaks. Just like everywhere else prices have gone up considerably but food was absolutely delicious. The highlight of the place though was the down-to-earth and very friendly and attentive staff. They are an asset to the restaurant, especially when it’s so hard to get decent service in most places these days. Keep it up guys! I’m sure we will be back on a fortune trip.

Very good food, always friendly staff and halal and tabbouleh salads the best 👌

Overpriced, food was burnt. Been to better places

I had a lovely experience at this Lebanese restaurant. The staff was incredibly welcoming, and their service added a warm touch to my visit. The food was fresh and flavorful, capturing the authentic tastes of Lebanon. Highly recommend if you're looking for good food and great hospitality!

Great food and service. Love it!

Great place to visit, and food wasn't very fresh. Staff was friendly and helpful

Comptoir Libanais in Cheshire Oaks is a fantastic spot for a flavorful Middle Eastern meal. The decor is vibrant and welcoming, creating a lively atmosphere. The food is delicious, with great options like lamb tagine and mezze platters perfect for sharing. The staff are friendly and helpful, making it a great place to enjoy a unique dining experience. Highly recommended!

Very poor service. Staff are not willing to help or make you more convenient . I had my 2 year old child with me. He was sleeping. We asked to sit in the sofa like chairs to give my child space to lay down. We asked about 4 times, they give very poor excuses although there were plenty sofa like chairs free. We had to put 2 chairs opposite to each other and put my child. The space wasn't enough for him and his back wasn't supported. I went to speak to staff again and explained the situation, they still argued, saying those for 6 . Then after a lot of convecing them , one table just finished and they said they will clean it for us ( although there were plenty free). We waited and they put another people in the table they should gave to us. My child then was turning while sleep and was about to fall and wake up crying. We could finish our meal!!. Staff are worst I met ever!! Never to recommend this restaurant.

We came to Cheshire Oaks on a Friday in half term (poorly timed!) with our miniature sausage dog and 6 month old baby. After a 20 min queue to find parking, 30min walk through many families with kids to 4 different restaurants (not dog friendly) we headed to Comptoir Libanais with our enthusiasm for a day of shopping wilted. When we arrived the reception from the hostess was frosty and it felt like we were inconveniencing her with our presence. At this point we were pretty much ready to gather up and head home to Manchester. Enter Mike. Mike was incredible. He was friendly, kind and could not do enough for us. He gave us some amazing tips on what to order, brought a water bowl for the dog and interacted enthusiastically with our wee baby. It wasn’t fake either, his attitude was so genuine and we felt special! The food was also good, maybe not the best food in the world but the service made the experience so enjoyable we could forgive any shortcomings with the food. We paid and left. Several hours later, after much shopping, our little girl was hungry and we had run out of hot water. We were round the corner from Comptoir so went back in hoping Mike might help us out. And help us out he did! He and his wonderful colleague Cam couldn’t do enough for us. They made space for us despite it being close to closing, they didn’t rush us, chatted with us and of course helped us with hot water for our baby’s milk. Being 6 months post partum I could’ve cried at such kindness. Not everyone is so kind and generous when you have a baby. This level of service is sadly so rare to find that I couldn’t not do a review. Don’t go anywhere else when you go to Cheshire Oaks. Also MacArthur Glen should pay these two bonuses. If it wasn’t for them, we’d have left and not spent as much money as we did (too much!)

First off I’d like to say that service was good. Our waiter was pleasant and really cared about our experience. I ordered the shish taouk. The portion size was so small, I couldn’t believe that this is a standard portion size. The food itself was of a poor standard. Everything tasted as though it had been made previously and reheated. My husband ordered the mixed grill. Again, he said that there was something off with the food and as though it was old. We ordered one of their in house lemonades and that was lovely. It was such a disappointing visit. I have been to this restaurant several times and couldn’t believe how sick I felt after.

Excellent food at reasonable prices. I really enjoyed both dishes we ordered. Both the chicken and lamb were perfectly cooked, full of flavour and tasted fresh. The lamb kofta was delicious as well as the accompanying battata harra and the grilled chicken was also very tasty. Highly recommend you try Comptoir Libanais if you enjoy Mediterranean or Middle Eastern cuisine.

This is a favourite chain and the Cheshire Oaks branch in particular has always made us feel special, regardless of how busy it can be at times. The decor is beautiful and the food is evocative of the Levantine cuisine I grew up eating. Our server was kind, knowledgeable and attentive. We were celebrating our wedding anniversary and they helped to make the evening extra memorable. We left with big smiles and full tummies!

Great place, really helpful and friendly staff (Leighton). Beautiful decor and tasty, fresh food. Highly recommended

Amazing food and ambience. Much recommended

Authentic Labanese food with culturally themed atmosphere 👌

This restaurant is beautiful!!! The quality of the food was 10/10 and the presentation was spot on. Really enjoyed it. The staff were super welcoming. Please visit if you are in Cheshire oaks outlet

Good food with plenty of choices

Been here a few times now. Food is always great, staff were very friendly and helpful and atmosphere was good. The chocolate mousse was amazing!

The customer service was outstanding and the food was delicious! Reasonably priced menu too.

Excellent throughout, thoroughly enjoyed. Will visit again.

Little expensive but really nice food 😋

Our visit to Comptoir Libanais and we loved it. Very relaxed atmosphere, lovely food and friendly staff. Doesn't feel like a chain at all, but more like an independent.

Without being spectacular. The food was nice and reasonably priced (£37 for lunch for 2 including a soft drink each). The guy serving (I guess was the manager/shift leader?) was very pleasant too. But at the end of the day it’s a ‘chain’ and I find you rarely get the genuine care and warmth of a locally owned place with a stake in the place. Would I go back? Yes, it’s a chain but it’s still well ahead of most chains but I’d choose a local place first (not possible in Cheshire Oaks of course 😊).

Very nice meal, good service, would recommend

Faultless 👑. The food was outstanding, really delicious and filling. The hosts/staff appeared happy and smiley, they really made me feel so chilled. The aroma of the kitchens, decor and background chitter chatter transported me immediately away from elbowing stressed out shoppers. Honestly it was bliss. Thank you Comptoir Libanais 🫶.

very enjoyable lunch here , sat outside in the sun , whilst having break doing the tour of Cheshire Oaks. really tasty food and friendly helpful service.

Food and service nice however extremely expensive as very small portions offered. Ordered a mixed grill for 20£. What came was 2 finger sized kofta and 3 pieces of chicken + teacup of rice + salad. Imo this is very expensive. Nice atmosphere if you dont mind plastic plants, service very good.

Excellent customer service. The restaurant had an explosion earlier today and forgot to cancel the TooGoodToGo orders due to being focused on the repairs. The manager was effusively apologetic and offered me a meal to make amends. Fantastic attitude to customers.

Lovely decor and the food is delicious. I used to go to the one in Leeds when it was there. Such a shame its gone now. So was pleasantly surprised to see one on our trip to Cheshire Oaks

Our go to place when we visit Cheshire oaks. The food is always spot on and the service is fantastic. We always order the mixed kabab and it's always prefect!

Food was great, staff is very attentive and friendly! 10/10

Such a fabulous find, other restaurants have huge queues yet this one is by far the best. Excellent selection of stunning foods all presented beautifully. We were served by Elliot who had excellent knowledge, gave great advice, was helpful and friendly. Will definitely be going back

Super menu and service as usual. Shout out fo Reece our server who provided exceptional service and courtesy

Came in on Saturday. Wasn't particularly busy. We only ordered a few starters yet this took 45mins to arrive. This is after 30mins being told we apologise for delay and will be around 2mins! Food arrived.. hummus..portion was very small. Like half of what an average is. Chicken wings.. very bland and tasteless Potatoes...bland. although we'll seasoned.. Just bland. All in all..unlike Arny...I won't be back

The food was amazing, lots of different flavours, really good quality. The restaurant was decorated really well and felt lovely. Staff were attentive and speedy

Absolutely delicious and the service was great too.

Really nice food and great staff

I’ve just finished eating at this restaurant and the food and service from the welcome to goodbye was flawless. I recommend the lamb bread and the rose tea! However, it was a shame that a gentleman came in and ruined it by berating the staff due to the restaurant being closed. The guests and staff were so shocked but treated this man with calmness and respect, despite his unnecessary yelling. I would like to extend my thanks to our waiter (long brown hair) unable catch his name and hope he knows that he dealt with that professionally and we were impressed- although we did tell him. We will definitely be back, and hope there are no shouting and rude guests on the next visit.

Absolutely love this restaurant, staff are very friendly and helpful, couldn't do more for you! I've been a few times and the menu seems slightly different each time which is great for variety and trying new things. Dog friendly too which is nice as everywhere else at Cheshire Oaks you have to sit outside with dogs. I'd 100% recommend and I'll be back for sure. 😊👍🏼

We had a lovely time, great food and our server Elliot was very kind which makes all the difference! P.s. it is 2024 and you cannot add a card tip this needs to be amended!

Great food, not super busy either, beat place to eat at Cheshire Oaks by a mile

Everyone we spoke with was fantastic, service was fantastic. Our server Elliott did an awesome job of making the service quick and making us feel like nothing was too much hastle. Food was spectacular. 100% somewhere we'll be coming back

Absolutely beautiful food as always. Elliot was very helpful and always greeted us with a smile. Will definitely be back ❤️

Served by Elliott, very attentive and friendly.

Food was delicious, the interior of the restaurant is really pretty, and the service was very attentive. Elliot in particular was wonderful, thank you for making our experience even better!

Superb food and outstanding service from Elliot

Great food and service. Elliot who served us was lovely, checked in with us few times to ensure we were happy as well

It's nice, but the service is poor, and everyone stays for more than an hour, even though they're a bit crowded

This review is purely and solely for MIKE. Absolutely diamond guy. From sitting us at the table to the waving us goodbye, MIKEs service and recommendations were spot on. He really went above and beyond to make my sister in laws 40th bday dinner special. Food was nice tasting as were the drinks. Thank you very much. Be sure to ask for Mike.

I have visited it's branch in Bath and Birmingham as well. The best part about this restaurant is the aesthetic ambience they create. It's a collection of all things pretty, from their lamps, wall hangings, planters and antiques. The service was great, staff was courteous. Though on a weekend it was crowded and food took much longer than anticipated. The food tastes good but the portions are really small and you prices are on the higher side. We ordered the Chicken kofta plate, Grilled wings that had this tangy lemon flavour, Shish Touk and fries. A can of coke alone is about 3.5£. I love their story telling, the menu design and overall vibe, though it is definitely an occasional visit as you end up shedding lots to satisfy the hunger.

I feel as though I got robbed, these portion sizes are so small. Wouldn’t recommend if you are hungry

Excellent service. Inredibly helpful young gentleman waited our table. Thank you.

Friendly server, could not leave a tip as they only get it if it was cash and we only had card. Made us feel very welcome. Kids meals vary in size, their chicken bites were bits of chicken kofta and they loved it. Our tagines were lovely. The teas were nice too. Kids ate free as it was midweek? Will come again and try the huge kebabs and rice others were having as they looked good.

Mike was such a lovely waiter, food was delish and would definitely come back again!

We had an amazing time, lovely food and great service. Thank you especially to kosay who was incredible!

Very slow service. Passive aggressive staff, no apology for bad service when I was pleasant when asking for an update on the food.

The Batata Harra were fantastic and we had great service from Elliott

Layton was very attentive and polite. Service was quick, excellent food as always

First time dining here and it was fabulous. Leyton was our waiter, great guy and great customer service. Very helpful with regards to menu choices. Food was delicious, very authentic and the restaurant was clean, bright, welcoming and decor felt very traditional. Will definitely recommend here and will return.

Great service from Kal and Elliot and great food. We will definitely be coming back again. SC

Lovely place in Cheshire oaks to eat Staff are Lovely and helpful

Food was decent the portion size for the price was a little small.

Our second visit had the same young man serve us he was amazing as was the food definitely be back

Good food. Great service and staff

Excellent Lebanese food with professional & friendly service. I thank Mikey for his service.

Fantastic food and good value, full of flavour, all freshly made, very tasty!

Awful! The food is average at best but the service and cleanliness of this place is way below bad. There is mess all over the floor, tissues, paper and even menus just laying under tables with no one wanting to clean it up. We waited 20 minutes to get served and after taking our order we waited a further 30 minutes for food, all while tables that we occupied after us got food. When asked why, I was told they do not bring out starters then mains but everything all together, what utter nonsense!!!

Our first visit to this restaurant and our first eating Lebanese food and was very impressed with it. For starters we had the Lebanese pickles which were nice then for our mains I had the lamb kofta open wrap and the fries and garlic dip extra my wife had the lamb kofta grill with rice and salad. Both our mains were very nice and enjoyed and even though it was a generous portion for both we didn't feel over faced after eating this. We did get a dessert which was the baklava sandwich it was nice but I found at £7.95 just a bit overpriced for the size of it as we got it to share. All in all though we had a nice meal staff where very friendly and price overall wasn't too bad £77.00 for both of us. Will definitely be back

David was really helpful and the food/drinks were fantastic. We'll definitely come back again.

I love this restaurant, as the food is always delicious and arrives quickly and is filling though I understand it’s not everyone’s taste. I always enjoy visiting as the staff are so friendly and attentive and the atmosphere is amazing. The food is reasonably priced for the portion size and quality of food.

Great food and great service. Would definitely recommend 👌🏼

Very tasty food at a reasonable price.

Hugely expensive and small portions salad was drowned In balsamic vinegar

My wife and I were in Cheshire Oaks yesterday and decided to have lunch at this place as it was nice weather and they have an outside dining area. Really disappointing dining experience if I’m perfectly honest. Super expensive considering the tiny portions they serve, and the chicken & feta in my salad was virtually nonexistent, staff were pleasant enough. We wont be eating here again.

Honestly poor experience, cancelling orders due to lack of food but advertising the same orders to collect 5 minutes later is just not good enough and frustrating for any individual just wanting to eat there.