Colston Bakeries & Cafe Deco in Worcester

The staff are miserable. I have been several times to buy cakes.Their cakes are good,trifles synthetic, hot food quite good for meat eaters but why oh why have the staff not been able to smile and converse in a service industry way. Are they on slave labour wages or just not trained or all depressed?

I usually eat my Breakfast there and sometimes my Brunch time in the afternoon … But sadly to say when I get off from work around 3:00 PM they’re already closed … Nevertheless when I can manage to come b4 2:00 PM I would really enjoyed my lunch outside the perimeters … Kudos to all the employees there … They’re all attentive and friendly … Thanks for making me feel one of your valued customers …

Called in for cup of tea and a coffee for my wife absolutely awful. Would definitely not be going back what a waste of £5.15 undrinkable.

I decided to grab a quick drink before catching my bus and, despite warnings that Colston's might make me miss it, I thought I'd give this bakery another chance. Big mistake. The experience was chaotic. The staff were as confused as I was and there was no clear system for serving customers. After letting a few people who arrived after me go ahead of me (not optional apparently) I was finally served, only to be told that I should keep an eye on those in front to avoid frustrating others. I know -- I have been the victim of this at Colston Bakery many times before! I strongly recommend some sort of queuing system. Why is it my job to figure out who you should serve next just just because your head is buried in a pasty cabinet?

Went in here to get a sweet treat/cake, and was served by an extremely rude woman. I asked for something that they didn't have and instead of politely correcting me so had a very rude tone. This is somewhere i won't ever be returning too. Sort out your customer service skills.

Food isn’t bad when you eventually get served. There’s no queuing system so it’s just a free for all. Staff don’t have a clue who’s been waiting longest and just seem to serve the closest person resulting in people pushing in and an overall frustrating experience. Won’t be using again. Good riddance

Absolutely shocking. 28 weeks pregnant been in town allday needed to have 10 mins sit down due to being in pain went in and purchased a cake for me, my nephew, and niece sat outside for a rest to be told I wasn’t allowed to drink my bottle of pop there due to not purchasing it from there… like really!!! I can’t sit outside and drink a drink I already had well eating a cake purchased from there. No wonder they have hardly no customers!! Bad bad service girls in there need to smile too I won’t be returning!

Extremely Rude Staff, My partner who has dietary requirements and has to drink water with thickener was confronted after she took a drink from her water bottle after we spent money on their products and sat outside at the tables provided by them. The staff member said she isn’t interested in her needs and if she wants to drink water she must buy it here. This is discrimination to the disabled and we will not be returning. After the confrontation the staff continued staring at my partner through the window making her feel uncomfortable and in turn making us leave. Do not recommend really let down by the service we received and discrimination towards people with disabilities. Would give 0 Stars if there was an option.

Ordered a 21st birthday cake and would like to congratulate Colstons on their product and service. It was second to none. Cake was delicious and decorated beautifully. Would recommend them again. Thank you Colstons.

Popped in for a quick family lunch and it was amazing. The art deco interior and excellent, friendly service set this place apart. I had a pork roll which was exceptional - possibly the best I’ve ever had. No complaints and great value for money. Happy to recommend.

Really friendly service, coffee was nice and food was really good too. The bread we bought and brought home was also excellent. And such good prices too. Highly recommend

I am very disappointed in Colston Bakery, i have come here many times and loved it but recently i was on a long walk and really needed the toilet so because i didnt want to be rude i bought a drink first, and asked if i could use the toilet, which they refused and said sorry you can only use the toilet if you are dining in, but i had already paid for a drink so i was a paying customer, so i said i can sit in and have my drink if theyd like, and they said that i wasnt allowed to use the toilet because it is different prices which i was never told about prior, i am just disappointed in their customer service towards paying customers and wont be rushing back anytime soon

Great bacon baps but this week the bacon has been really salty

I went in to have a latte and a cornish pastry, the latte was good, but unfortunatly the cornish pasrty was not eatable, no taste to it at all, i am very doubtfull that the mince had any spices, onlons and garlic, maybe not even salt and pepper, i tasted the pastry more then the mince. It was the most blunt pastry i have ever had, but to be honest i did not eat it, i left three quarters of it on the plate. I did not complaine because i did not want to make a scene. The short crust pastry was not worked properly, bottom line it was terrible. I know about pastry the reason is i am a teacher in a culinary collage, and i teach students at the collage. Kind Regards Chef

Fantastic food great place to have a break while shopping or if the wife is shopping just relax have a lovely snack and a nice drink

Love the food good service eat on or takeaway

Had sausage sandwich there fabulous

Doesn't cater for allergies. They are a 'TraDiTiOnAL BaKeRy'

visited 20 mins before closing time and they were not pleased to see us. i did try to place an order but we were clearly not wanted. incredibly combative when we complained and even pursued the argument into the street when we tried to leave.

I went to Colston Bakery and had a cup of tea nearly at the end of their shift. The staff were really accommodating considering the time I entered and the staff were always professional and helpful. Whilst I was there though a gent came in who intentionally insulted the staff and was purposefully awful to cause a scene. The gent was waiting for an order and the lady serving explained to the gent that she was waiting for the till to be free and he then continued to walk off saying that staff was unprofessional and didn't want to serve him however, all of the ladies were always polite and trying to complete his order however he stormed off and tried to pursue and argument within the high street. However I advise going to colstons as the food quality is amazing and the products are worth the price! The staff are always willing to help and overall give you a friendly experience! 100% recommend

Great little bakery. Reasonably priced and fresh produce. Plenty of seating available across three floors.

Been a few times now for cafe use,met with friendly and welcoming staff..have had great food each visit for lunch, jacket potatoes are great like proper old fashioned baked...dogs are also always welcomed at the outdoor seating area. Only missing a star for lack of skinny milk!

i love the bakery food but this blonde young woman who worked there was extremely rude for no reason. i left as she made me feel really uncomfortable. if she still works there sack her

Got a hot pork roll size was fine but taste was bland and the crackling was not generous when asked for more they said no. Poor show to be honest won’t be buying again.

Called here for quick lunch and purchase of cream cakes. I had a coronation chicken salad roll and my wife had Turkey Salad roll and 2 cappuccinos .Food was really tasty-generous portions of coronation chicken and turkey-good quality rolls can be found here!, Cappuccinos really good too!

Had a coronation chicken sandwich, which was nice and fresh, and a coffee. Reasonably priced. Good location. It is let down, though, by poor service. As many other reviews state, the staff seem more interested in carrying on with their own conversations rather than concentrating on the customers. I was also amused that one of the staff proceeded to carry my order around the cafe complaining that she didn't know who it was for, or who took the order..... there were only 2 customers in the place at the time, and 1 was already eating.... hmmmm , who could it have been for. Bad service is always remembered.

Quick, efficient and such good service too

Nice food but it would be even nicer if the lady serving had stopped chatting to another customer (clearly her mate) while ignoring me for the entire transaction. Even seemed to think I'd magically know how much to pay, just held out her hand while jabbering away. Very poor customer service.

Always go here for brunch with the family and food is always spot on and the cakes are lovely. Staff always give a great service

On every occasion I have visited this bakery I'm sorry to say I've come across miserable members of staff. Not even a smile, please or thank you. Don't deserve the custom.

I stopped for a quick bite. The food was ok, nothing particularly bad although nothing special. The deco needs some maintenance, the tables were not in good conditions. Maybe my expectations were too high but i was bit disappointed. Polite employees.

Absolutely disgusting staff, fell over in front of the shop and not one member of staff asked if I was okay. Then when I mentioned to them, no one asked or apologised and the members of staff that were there were rude. Health and safety should be notified of this

One rude staff spoilt it for the other lady working who was trying to serve quickly. Was told your queuing in the wrong place after I’d stood there for 10minutes waiting to be served. Customer service by the young girl rubbish. Won’t waste my time going back to the Worcester branch. St Johns staff friendlier, helpful and polite.

Shocking customer service and extremely rude staff Walked out after being spoken to inappropriately - its basic and budget but doesn't mean you can speak to customers in this manner

Nice breakfast plus some nice cakes too..

We were wandering through this lovely town one afternoon recently and we needed a snack to tide us over before evening dinner. We hit on this place as they had some outside tables in the glorious March sun. I went inside to order some of the few remaining pies and a drink. I went for a mince and onion pie and a bottle of chilled water. Others had cheese and onion pies if my memory serves me correctly. These were warmed up nicely and brought out to us by one of the friendly ladies serving behind the counter. All very nice..

Lovely Pork sandwiches work all the trimmings,a must visit

I usually go upstairs but for some reason it was closed so sat downstairs I only had a cup of tea and a sausage roll, I would much rather be upstairs there are so many people coming into the shop and past the tables so hopefully it will be open next time I visit.

This bakery/cafe is really popular with local Worcester folk. Always good value and very friendly staff. If you have a pot of tea for 2 in the cafe, it's served in a proper teapot with delightful china cups. Great range of cakes, bread, pasties & sandwiches to take away too.

Sausage rolls are lovely and jam doughnuts are scrummy. Lovely ladies working there too.

Lovely little bakery, delicious food, very friendly staff

Good friendly staff, and nice produce

We've been wanting to go here for such a long time and finely we did. Can't believe it took us so long. From now on this is our coffee and cake stop each time we go to Worcester. Great service, friendly staff and amazing food. High recommended!!!

Very nice staff, lovely cappuccino and so delicious tarts, that just can't imagine! I like the hand made bread, as well! Covid-19 measures - very good. Highly recommended!

High quality in the flavor, style and right prices.

Their bread isn't bad but their cakes and pastries are laughable I'm afraid. It reminds me of food one used to get from 3663 at the school cafeteria.. cheap margarine and powdered eggs... Could be so much better in my opinion but perhaps people like it?

Great place very good breakfast far price

I can see this place has good reviews, but unfortunately I cannot agree. Some of the staff were lovely, but a couple of the younger ladies were not. One in particular was incredibly rude! A member of our party ordered a black tea, which was served white. My friend explained she ordered black tea, then the waitress asked "So don't you want this then?". She changed the drink & said "Next time tell us when you order yeah", while chucking a dirty look. The latte I had was awful & the majority of the cakes left looked very unappetising & rather overcooked. Hopefully we just chose the wrong day to visit, but unfortunately we won't be going back.

Delicious freshly-baked food. Especially enjoy their breakfast rolls!

The best pork rolls in Worcester buy a mile, and the best jam donuts in the world

Good central location and it is just opposite the boston tea party. It was a pity that we did not have time to indulge in the various cake selection in the store. Guess we will have to do that when we visit worcester again.

nice place to grab a coffee and some food last visit was same as any served by i think the young manageress with a smile and prompt service .. the older lady however who was serving outside snapped at a pensioner about social distancing and humiliated her not everyone understands the requirements and i’m sorry i didn’t step in and shut her down . would go back there again

We visit Worcester every week and at lunchtime we always make our way to Colstons. The coffee is the best and always lovely and hot. As we have been visiting now for some time, we have tried a number of items from the menu and if you want a combination of something not listed, they will do it for you and are very accommodating and pleasant. The sandwiches and toasties are excellent, rolls are so fresh and can be filled with more or less whatever you want. The donuts are wonderful, very soft and filled with the most delicious jam. The prices are very good value too. The bakery shop is on the ground floor and there are two further levels with seating. The rooms are bright and very clean and if you are lucky enough to get a window seat - ideal for watching the world go by in the market below. Another plus for me is the cleanliness of the toilet - never have I found it lacking in either liquid soap or toilet paper and always wiped down and spotless. Well done to all the staff and I would certainly recommend a visit to the Colston Bakery when you are next in town.

By comparison with another coffee & snack break we had nearby the offering from Colston Bakeries was disappointing

£5.95 for a good breakfast, first time that we have eaten here, Will certainly be going again, big place, loads of tables,it's on three floors, staff very friendly and helpful highly recommended

Had a delicious ham and cheese toastie with crisp's, coleslaw and a small salad garnish. Very nice also a hot chocolate .

The lady upstairs with dark hair and glasses was so lovely.

Love this bakers shop. Lovely bread and wonderful cakes.

Love their sausage rolls ! Really tasty and very reasonable as well.

Spent a couple of days in Worcester this week and visited this place twice - their sausage rolls were lovely so I had to return the next day for some more before catching the train home !

Nice food. Cute little cafe. Although a member of staff walked out, so queue began to build. Otherwise friendly service. And quick service, after ordering food. Cakes look lovely and also has a good selection of food.

Popped in and had a fantastic chicken and veg pasty at a great price. Staff very friendly and wish we managed to get back for some more food.

Dropped in here lured by the Fish & Chips Special, and very glad I did. Excellent food and service. Best fish & chips I've had in ages. Good value too. Would recommend.

Nice coffee lovely cakes and pastries. Friendly and helpful staff. Outside seating which is perfect to sit and relax.

visited Monday 1st July, ordered a ploughmans, i'm not a food photo person but is an exception to every rule and i have got to say the ploughmans deserved a photo which i will be putting on my face book. The Staff service and food was excellent. Pot of tea ploughmans with a white roll and butter £7.20. thank you Cafe Deco

..and was very good. Nice coffee and a tasty danish pastry. Good service and reasonable prices.A few outside seats (handy if dog is with you) so can sit and people watch. Warned about gulls as sitting outside but they were causing no problems on the day.

Ordered two Americano coffees and two toasted teacakes. The coffee had a peculiar taste and the teacakes were soaked in a spread which was definitely not butter. Decided to drink the milk to take the nasty taste away, only to find the milk was on the turn. Will not be visiting this establishment again.

After a fabulous day at the Xmas Market, called in for a hot drink and cake before heading home. Friendly, clean cafe where we both enjoyed a nice cup of tea/coffee and for me, the best mince pie ever - pastry was so light it fell apart and the mince meat was absolutely beautiful.Prices about average.Would highly recommend.

I had lunch with a friend the staff are very friendly I had Cheese and Tomato Toastie which was served with a side salad,coleslaw and crisps it was nicely presented and very good value

Stopped in for lunch. Not local to the area the guys where I was collecting from recommended this place. Had a sandwhich and pizza slice and a soup it was all delicious. Slightly disappointed the soup wasn’t home made but it was still good.

No better place in Worcester for a Sandwich

Popped in for a bite to eat. We both had the chicken burger.

The cafe and the staff never fail to disappoint. Food is always tasty and fresh ... the staff are kind and friendly. Bread is fresh and tasty, there’s always a choice too.

Popped into Colstons recently for a quick bite. Broccoli and Stockton soup and brown roll and butter very tasty. Just enough to fill a gap as we had missed lunch. Staff were very friendly and obliging. Nothing is too much trouble. Worth another visit.

Excellent cakes and good coffee better value for money than the big name chains and you can't get freshly baked bread from them to take home either. And able to sit outside just be careful of the seagulls they will swoop down to get the cake!!

Popped in here for a snack yesterday. The special sausage, beans and cheese toastie was delicious. Served with coleslaw, salad and crisps, there was a variety of tastes and textures and at £3.75 it was a bargain. Served with a smile, it was a pleasure to stumble across this place. Will be back k

Downstairs there are only a couple of tables, but upstairs there is a much larger seating area, which provided sufficient seating for the customers. We ate our lunch serenaded by excellent buskers in the street below. The staff were very friendly and helpful. The food hot and tasty. The toilets were on the floor above where we were eating, I do not know if there as a disabled toilet on the ground floor. This was not a problem for us, but anyone with limited mobility may want to check prior to visiting.

We ate in the cafe above the bakery.

a good old fashioned bakery with a few tables downstairs and a café upstairs. Lovely cakes especially the Chelsea buns

Had 2 coffees and 2 lovely large cream cakes. Delicious! Would definitely come again and much better value for money than the larger coffee shops 😉

Well this was an odd one, I ordered a breakfast, it came and the bacon was uncooked, I don’t mean it wasn’t well done, I mean it looked raw uncooked, 10 seconds in the frying pan uncooked, the sort of thing you occasionally get in a cafe, but no person on Earth would cook it like that to eat themselves, you get the idea, the people on the next table even commented!

A bakery on the ground floor with a cafe on the 1st and 2nd floor and ideally located in the city centre.Had lunch of egg mayonnaise sandwiches on granary bread served with salad and crisps with a large frothy cappuccino. The sandwiches were thick and well filled and the cappuccino very tasty.Mom ordered the soup which was more of a puree when it arrived.No problem..the manageress offered a replacement of anything off the menu at no extra cost...so along came a tuna jacket potato which was just the ticket.Although very busy the staff were pleasant and courteous and the wait for the food was minimal. Lovely views from the window and lots of delicious cakes to choose from with coffee/cake deals for those with a sweet tooth.Would recommend and definitely come back.

The prices here are reasonable, the service was fine and the waiting time was perfectly acceptable given that it was a busy lunch time. My companions were all delighted with their meals (lasagne, jacket potatoes and sandwiches) which looked lovely, had generous portions and were apparently delicious. I only wanted coffee and cake which was a shame in the end. Considering this cafe is at a bakery shop, the selection of cakes on display at the counter where you order was very uninspiring. I settled on coffee cake. Sadly it was not as fresh as it could have been, with a dense, firm texture although it tasted ok. My cappuccino was not very hot and had an odd taste. I'll have to follow my friends' example if I go again! The place was clean, simply furnished and is great for people watching through the windows.

After shopping this morning I stopped here for a coffee sitting outside in the warm sunshine. A very good coffee and very reasonably priced the cakes all looked very good too, maybe next time....

Recientemente fui con mi esposa y eran simplemente buscando un café y tarta. oferta El personal es muy amable y acogedor. Los precios son razonables en general, y las ofertas están bien.

Celebramos mis hijas baby shower hoy aquí y quería dar las gracias a todos en el Bakery colston! El personal era muy amable y servicial de principio a fin. La comida era genial y a un precio razonable. Tuvimos la habitación para nosotros solos, lo...

Pasó a ser en la mañana. a mediados de worcester Quería aperitivos y bebidas, pero no quería usar 'cafetería cadena. Vimos este lugar que era diferente. El personal nos dio la bienvenida y nos decidimos por una mesa en el primer piso. Aquí fue donde un contador independiente hicimos nuestra ordenar la selección y elegido con vistas a la mesa sobre un bullicioso croossroad. La decoración era verdaderamente 'art deco' incluso a la ballustrade y en buenas condiciones. Rollos de tocino cuando vinieron por su aspecto y sabor como si hubieran salido directamente de ser cocinado en la cocina. El café era como me gusta la vía láctea, no caliente y no más fuerte. En todos muy agradable y no muy caro.

The place looked quite inviting, especially considering it was warm enough to sit outside. Inside it is nice and the pastries and bread looked inviting. We were served by a friendly lady who said she would bring our coffees out to us.Unfortunately, the table was dirty and the coffee pretty average. We thought she had noted that the table was dirty but she never returned to clean it.Disappointing.

this bakery on the corner of Angel Place and Broad St Worcester City is a small family run business from malvern the food is good you can sit in or out side or take away hot/cold sandwiches hot/cold pies hot/cold drinks they also have one at Malvern Rd St Johns part of Worcester if you are in the area of both then pop in and check them out you will not be disappointed as I always call in

Came here with a friend. Was great value for money and was lovely food and great portion sizes. The waitress however didn't seem very happy when taking my order or serving our food.

Lovely food, very good service and good choice. Cakes are the best you will find in Worcester. Clean and bright. I always like to pop in when I am in Worcester, even if it is just for food to take out.

We visited as a family of 4 several times. Always good value. Great to sit up stairs and watch the world go by. Food is served quickly with no fuss or frills.

Really good pasties! We stopped here for lunch and couldn't get up to the cafe with the pushchair but had their Malvern pasties downstairs which were great. We also bought a large bloomer loaf which was delicious and only £1.66! It is massive for that price. Will definitely be back again.

Lovely clean friendly staff ...nice choice menu great prices ....my new Friday treat Soup homemade. ..lovely sandwiches free WiFi. ...looking forward to returning again

some staff are friendly some are just grumpy! Cakes look greasy and lacking finesse. Limited choice of bread and rolls for a bakery and pastry items expensive compared to others.

When walking past today i couldnt help but notice how lovely all the food looked on display so i called in for a coffee,this being the first time.I wasnt that hungry so just went for a sausage roll.Well when it arrived at my table i was really impressed by the piping hot delicious milky coffee and as for the roll,well all i can say it was one of the best ive ever ever tasted,and cheaper than the rest by quite a bit.I really rate the place now very highly and i will be back before the weeks out for one of them pasties i saw on offer.

We (my girls, 4 and 7, and I) have visited on a number of occasions, the sandwiches are always tasty and can be made to order if your particular flavour isn't already there. There is a wide range of fillings to choose from. There are a wide range of cakes to choose from, my favourite is the Florentine, delicious. The staff are always friendly and on one occasion, when my daughter was younger, she needed the toilet so one member of staff looked after the pushchair laden with shopping whilst we went upstairs to use the facilities. Plenty of seating, both inside and out.

I come here a lot for a pastry and coffee in mid-mornings and so decided to try it out for lunch yesterday. Enjoyed the food and pot of tea at a reasonable price and quick, friendly service. It was busy at lunchtime although there is plenty of seating on different floors so I got a table OK.

A cold late autumn day a great spot for a steaming hot Malvern pasty .They have a large range of pastys , sausage rolls .Sweet pastries ,enormous scones galore .Warning The cappuccino was dreadful ,but the hot tea and hot food was a warm welcome on a cold day .

I love the pasties and cakes in colston bakery, great malvern. Absolutely yummy. Especially potato curry pastie is my favourite. It is a nice takeaway bakery.