Coffi Lab Abergavenny in Monmouthshire

A very pleasant and spacious coffee shop enticed us inside. We were sadly left disappointed by our experience and a bit perplexed by the unnecessary rudeness of one of the staff members. The coffee shop was long and stretched far beyond what we could see from the street. There was seating outside but we ventured inside as it was a bit chilly and it is dog friendly inside. I ordered drinks and cakes. I was a little perplexed that the basic dog treats, which are often given out to dog owners for free, cost £1 each but I purchased one of these too. I was then told, despite having a table, to join a queue to wait for my coffee. I joined the queue of almost ten people waiting for my coffee. I decided to sit down and check back. I sat down and watched whilst my partner enjoyed their drink and cake and I sat waiting. I returned and still there was no sign of my coffee. I sat down and after returning a second time and still no coffee I went to the counter with my cake for a refund. There was a single person making coffee for the entire premises on one coffee machine. The serving staff were taking orders and getting paid and the orders were just building up. After a few minutes of not being served for my issue whilst staff continued to take coffee orders I went to the coffee dispensing area and to the person who had served and asked a refund. She was very rude and told me that the coffee which had conveniently been placed in the counter was mine. I declined it and asked for my refund. She asked if I wanted the cake to go, I declined. She told me she would have to throw it out, again unnecessarily rude. I would suggest this company hire another barista and buy another coffee machine and perhaps offer table service to prevent their customers paying premium prices and standing for 10/15 minutes waiting for their coffee. Maybe then they mightn’t have to throw their cake away. They might also consider some staff training for that member of staff who chooses to challenge a customer who merely wishes to eat their cake with their coffee and not have to wait 15 minutes for the privilege.

This is our go to place when visiting Abergavenny. The atmosphere is lovely as are the staff. Great coffee and the sandwiches are really tasty and well priced. We love seeing all the well behaved dogs as well. Such a friendly, relaxing place.

We decide to return to a Coffilab as we had such a good experience a few days earlier in Monmouth It was to the same high standard, staff were polite and helpful. Again a delicious Oatmeal Latte, gorgeous Americano and two amazing toasted sandwiches. If you"ve read my other reviews you will know my main objection is sticky tables. The cleanliness here was outstanding.

Great cafe. Nice food, coffee and feel to the whole place. Like a high street chain but ten times better so choose here instead. Very dog friendly with a fab ‘menu’ of things on offer for furry visitors!

Fantastic coffee and sour dough panini. I like it, will be back, with my dog. It is just a very nice atmosphere.

I love love love this place, spend half my life and half my income there recently and am more than happy to do that as the Team are a real credit to the company, super friendly, very professional and the product is outstanding, best coffee this side of Italy ( and I lived there so know ) BUT I went in today and was sooooooo disappointed with the Christmas Tree decorations ☹️ The place, decor and ambience are so classy and I was expecting the same from the tree but was left feeling how miserable the tree looked ( sorry guys, I luv you and everything else but miserly tree ! )

Busy but lovely hot coffee, good room between tables so dogs were not interested in other dogs, lovely selection of hot drinks no extra charge for alternative milks always a bonus

They serve the best flat white coffee! A nice spacious, dog friendly café. The staff are always friendly. The food is a little pricey though.

This was our first visit for coffee, juice and breakfast. We were so impressed with everything - friendly, prompt service; a well considered interior; excellent food/coffee. We really enjoyed our time here and will be back. Highly recommend.

As I have said many times before …great visit again today…..I don’t think I have said before but I am disabled and use a wheel chair…my husband and I are always greeted with happy smiley faces …always welcomed and the staff are always on hand if needed…. This is a great team always working together and no one standing around doing nothing …the tables are always cleared as soon as possible , always difficult if staff are busy serving . So ….don’t change a thing great to have such a happy friendly team as things are today . Great visiting …M.& S ………..

We usually go to Coffi lab on a Sunday maorning but we had an extra visit today….. Lovely friendly welcome …great coffee as always …..worth the extra visit ….thank you ….Muriel and Steve …….

Ok so I am gonna be honest I am a confirmed Nero’s customer in Abergavenny but was forced to go in to Coffi lab and now I am gonna have to change my habits as the Gingerbread Latte I had yesterday and again today was in the Top 3 latte’s I have ever had ! And they are super generous with the extras that accompany the Gorgeous Toasted Teacakes Well done and special mention to the 2 staff on yesterday who were so welcoming and friendly - huge 👍 from me, a definite new regular.

We visit every Sunday morning if .possible ….it is so friendly ,great coffee and always clean …….we also love seeing all the dogs and like to make a fuss of them …. Can’t fault it thank you …..M. And S …Brecon …….

Had amazing lunch, coffee and experience, wanted to leave a review as people don't seem to leave reviews when its a positive experience, well done team we will be back loved it xx

The food and drinks were nice. We also appreciated being able to bring our dog with us and the tables were well spaced. Unfortunately the staff were disorganised and aloof towards their customers. When we arrived we had to clear our own table (which was one of at least four that needed doing).

Went for a mid-morning break recently. The service was slow, the coffee not very warm, the cakes indifferent and overpriced, and the music too loud. I guess dogs are less critical and dog friendliness seems to be the selling point.

A great place to visit with your dog. Very friendly staff brought water and a biscuit for the dog. We had 2 cappachinos and sourdough toasties. Carrot cake was delicious. The cafe was clean, and tidy, lots of space. Great ethos. So good that after...

I first visited Coffi Lab in Monmouth a few months back and loved it. So when I happened to pass by another in Abergavenny; it was a clear choice where we were having lunch! Hot drinks and cakes were lovely, staff were so friendly and...

Having visited Coffi Lab in Monmouth the day before we decided to try the Abergavenny branch and were not disappointed. Delightful staff and excellent coffee in a friendly and clean environment. Again - thoroughly recommended.

Thank you for the friendly and warm service. Child friendly! Amazing sourdough toasties and the store was clean and tidy!

Turned down a dirty table at the window to retreat to the back of the shop. Sat down to discover the table full of crumbs as well as the table next door. Not acceptable in these times, especially as the shop was extremely quiet with...

Excellent service, lovely clean surroundings, great coffee and lovely cakes….staff were very friendly and our dog was made very welcome too…

Called in here for coffee and a slice of cake on a Saturday morning. What a find. From the warm welcome fom the staff to the coffee and great cakes and to welcome dogs as well was a bonus.

Very blessed to have popped to the pre-opening of Coffi Lab Abergavenny! The coffee/cakes are fantastic - fresh and yummy! Lovely ambiance, very friendly and helpful staff and classy branding and decor. There’s plenty of space and a lovely little court yard out the back...