GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
3,50

Based on 215 opinions finded in 1 websites

3.5Ambience4.0Cuisine4.0Price3.5Service
site_photo4

Nº 460 in 581 in Warwick

Nº 73 of 95 Other cuisines in Warwick

CUSTOMERS TALK ABOUT DISHES WITH..coffeecakechocolatemustlady
Score
OpinionsNoteTripAdvisor2153.5

comment_iconOpinions

This used to be hands down the best coffee spot in Warwick, but sadly is more often than not disappointing now. Two main problems and these both relate to the store environment. 1. Poor placement of the seating, plenty of seating available but much of it badly placed a large part of the comfy seating is either all blocked together or right in front of the bar area… the busiest nosiest part of the cafe, not good for either sitting and studying/reading or a quiet chat. A poor use of the space and 2. Often the tables are left dirty and not clear up for a long time, with dirties piling up.

site_logo

Mojomike82 . 2024-03-08

MORE AT TripAdvisor

No night time clean up ever done. Same litter on floor day after day. Filthy toilets not cleaned or disinfected at night or before opening. Sullen staff member who can’t even be bothered to open on time or offer any explanation why she was late again. Manager and best staff member have now left. It can only get worse. Avoid this cafe. Far better service and cleanliness at most other cafes in Warwick. I have complained to no avail. We won’t be revisiting resulting in a £3000 per year loss of turnover to the business.

site_logo

avonspeare . 2024-02-25

MORE AT TripAdvisor

I have popped in here twice now on a Sunday. I would usually go to Jacks Shack as it’s the best coffee and service in town. But they are closed sun/mon. Unfortunately the staff are just so rude and unpleasant, I won’t bother trying it out again in the future. They don’t acknowledge you at all, just stand there chatting. They act like it’s a huge inconvenience that you’re there ordering from them. With so much choice in town I wouldn’t recommend this place at all.

site_logo

LadyofWarwick . 2024-01-21

MORE AT TripAdvisor

Large choice of drinks ( I personally enjoy the ‘Summerset’ smoothie) and a good choice of pastries. The interior is spacious and there’s almost always a free table.

site_logo

Sightseer34952697380 . 2024-01-06

MORE AT TripAdvisor

Good coffee but expensive nice decor but uncleared tables and filthy toilets not cleaned for weeks needs more staff dog friendly

site_logo

Juliebalmer . 2023-11-30

MORE AT TripAdvisor

Perfect - we brought our wedding guests here the morning after our wedding. The team had reserved a space for us and the range of food and coffees was perfect for our large group. Huge thank you to everyone working that day - I’ll be grabbing coffee and cake here regularly!

site_logo

Amelia M . 2023-11-29

MORE AT TripAdvisor

Drinks were fine but on our visit, we had cause to use the bathrooms, which were possibly the most disgusting we've encountered and the thick grime and discoloration around the wash basin was pretty damning evidence that this hadn't been cleaned in a very long time. I won't even go into the state of the toilet and toilet brush. You could tell that this was filth over several days not just several visits. Unfortunately, we left our (rather special) brolly in there when we left so once we realised, we phoned the branch to ask if they could put it to one side for us to collect on the way back. Disinterested is not the word. I was just told they didn't know anything about it. So I politely asked if they would take a look at that exact table (we knew exactly where we'd left it) and put it aside if they saw it. "Yeah, ok" was the reply. So, when we arrived back at the coffee shop an hour or more later, there it was, exactly where we left it, so sadly, despite saying they would, they couldn't spare 30 seconds for a bit of customer service. The shop had a few people in there but they weren't so busy to have made a quick scout impossible. So, Coffee 1 staff, thanks very much for nothing. Fortunately for us, the honest folk of Warwick had left it alone and we got it back. I queued for a good 5 mins at the end of the servery to let the staff know I'd found it but despite eye contact, got ignored, so gave up and left. Probably, never to return as I prefer places where the staff seem to care!

site_logo

Husky104 . 2023-09-10

MORE AT TripAdvisor

My partner and I visited yesterday following a dog walk round Warwick. The dishwasher was broken and therefore takeaway cups were provided. I ordered a cappuccino which was nice although could have been hotter and was offered to upgrade to a stronger coffee. I’m not sure how much extra this cost. I also witnessed the “to do” with a member of staff and would agree that the staff member was rude and did not appear to not like her job. The looks she gave the lady were appalling. The toilets were unclean with wet floors I have to admit after reading a plethora of bad reviews that there seems to be an emerging trend of surly staff members and poor hygiene standards. Pros: - good coffee - dog friendly - centre of Warwick Cons: - unclean - wet toilet floors - poor customer service - Kevin & Perry-esque attitude

site_logo

Travel17474734043 . 2023-03-20

MORE AT TripAdvisor

Visited today for a Mother's Day treat, just for four hot drinks and some quality family time. We had disgusting, rude service from one (? new) female member of staff. We have been visiting this coffee shop almost every week for some time and have never experienced such rudeness, even at exceptionally busy times. They were unable to provide the fourth drink that we had ordered (frappe) due to the machine being broke so my daughter said she would pop over to the table to ask what alternative drink I wanted. When she returned to the counter 15 seconds later, she was told she had to join the end of the queue to order the alternative drink despite the fact that the rest of our order was almost ready. The girl was adamant that it is company policy and despite the fact that the rest of the drinks would go cold, we had to go to the back of the long queue so that we could order the remaining drink. We pointed out that it was an unfair policy when we just wanted an alternative to what they could not provide. We received filthy looks from the member of staff with major attitude as she muttered under her breath to her colleague telling her not to rush with our drinks. Yes, we complained about her attitude to the manager who dealt with it professionally, we had a refund and went elsewhere. If we wanted Karen's Diner treatment, we would have gone there instead! The review prior to this is so obviously a fake review which in itself puts the ethics of this coffee shop to question. Looking on both sides of the coin, if the previous review is genuine (I very much doubt it), then someone else was complaining too about the awful service

site_logo

shanp424 . 2023-03-19

MORE AT TripAdvisor

My daughter and I enjoyed a coffee here today. It was very busy, understandably so being Mothers’ Day, but we found a seat and were served pretty quickly. The staff were pleasant and polite whilst faced with a long queue. Coffee was good - always like an oatmilk latte from here!

site_logo

O6961AXcarolinee . 2023-03-19

MORE AT TripAdvisor

I also popped in for a Mother’s Day treat with my daughters and witnessed the interaction between the lady who has reviewed below and the member of staff. I found the service to be impeccable the shop was very busy and the staff friendly and helpful. This lady clearly had a bee in her bonnet about something she was incredibly rude to the staff member and seemed to believe she was far more important than every other customer in the shop and queuing was beneath her. The staff member was professional and despite the lady clearly being in the wrong. The staff were professional and helpful on all accounts the experience very pleasant for myself and my daughters and an enjoyable day out.

site_logo

Sharon T . 2023-03-19

MORE AT TripAdvisor

Stopped by for a lovely Mother’s Day treat - service was wonderful as usual despite the café being very busy. There seemed to be a newer member of staff serving today and she was very pleasant to deal with. Only downside was some other customers we encountered who seemed to be giving the staff a hard time over very minor issues - dealt with really professionally! Definitely would recommend.

site_logo

177abbieelyons . 2023-03-19

MORE AT TripAdvisor

nice staff nice coffee shop good location but slow sevice and without going into detail the short guy with strange coloured hair I take is the manager was very ignorant its nero from now on for me

site_logo

hellsditch . 2023-03-11

MORE AT TripAdvisor

I visited today with my young children after visiting Warwick Castle and all I can say is the patience of the young girl Megan that served us was amazing!! Although all the staff were rushed off their feet with endless orders and a queue she still took the time to ask us about our day and interact with my son and daughter. She didn’t just take our order and push us to the side, she seemed genuinely interested in conversation and had a smile the entire time even when customers were being anything but polite. You can really tell it’s an enjoyable place to work as all the other staff seemed happy to be there aswell, so thank you for making our time enjoyable aswell 10/10 will be coming back

site_logo

N7545FPjacks . 2023-02-04

MORE AT TripAdvisor

It’s not difficult to beat a panini. Must be completely different staff who served me as I found them cold and distant. Manager not particularly helpful when I complain my food was cold. Coffee was mediocre at best and all. I’d use one of the many much better options in warwick before returning.

site_logo

Harryreviewsalot . 2023-01-29

MORE AT TripAdvisor

Even the staff must know how awful the Americano is because every time you order it they try to upgrade you to a more expensive one! Very annoying to have to go through this upselling procedure when it must be obvious that nobody would want to pay an extra 30p to try something that they had never had before. If they want to test new flavours they should give free samples. Otherwise just serve the customer what they ordered. Even the staff look embarrassed to ask this stupid question. Area manager take note. Stop asking staff to do this. It’s a waste of time.

site_logo

avonspeare . 2023-01-29

MORE AT TripAdvisor

I went to this venue, for the first time, this morning at 1000. It was excellent in every respect, the coffee was very good, the porridge even better but best of all was Aaron. He was a perfect role model for delivering fantastic customer service: friendly, smiling, knowledgeable, patient & genuinely delightful. What a great experience & based on all of the above I will definitely be back. Thank you

site_logo

JadeSkilling . 2023-01-29

MORE AT TripAdvisor

Returned to coffee1 on 28th January (in the morning) after a break. Finally we dealt with professional staff members: capable and welcoming. The surly ones mentioned by other reviewers were not there. Thankfully. Maybe that’s a coincidence but the place looked clean and the coffee was good. Some of the furniture is really knackered though.

site_logo

Z8334TAandreas . 2023-01-29

MORE AT TripAdvisor

We had a lovely family catch up at Coffee#1 last Sunday. It’s a great place, friendly staff, the drinks and food were delicious. It had a perfect relaxed Sunday atmosphere. The staff were very helpful, particularly Alex and Ella pointing out some suitable children’s books and colouring pencils to help entertain our little ones.

site_logo

DMH123456 . 2023-01-27

MORE AT TripAdvisor

I visited our local coffee#1 with my husband today, probably the best hot chocolate I have had in a while, and my husband also commented on his caramel latte!! Always enjoy the hot drinks here but particularly good today, thank you Alex who served us. See you soon 😊

site_logo

Lisa R . 2023-01-25

MORE AT TripAdvisor

I often go to Coffee One in Warwick for a drink and it is such a friendly place. The staff are great and you always see the same faces so they must be doing something right to have so many regulars. The only downside is that it often gets busy which does mean you sometimes have to wait for a drink, but it is worth the wait. There is decent WiFi which makes it a good place to work and there are often several people on their laptops. The place is quite spacious so even when it is busy you can usually find somewhere to sit and not feel crowded. Good atmosphere, good tea and really great staff.

site_logo

Z3218MTmikew . 2023-01-24

MORE AT TripAdvisor

Truly one of the worst coffees I've ever tasted. I won't say drunk as I left most of it after a couple of sips. Reputedly a flat white, it was predominantly thin, boiled milk which completely killed the taste of any coffee. The barista who...

site_logo

Steve S . 2022-11-15

MORE AT TripAdvisor

I rarely leave negative reviews and in this case I do so only to alert the owners that things have really gone downhill. The young lady working today was surly, couldn't raise a smile or a thank you, just took my order for coffee and...

site_logo

Sarah P . 2022-10-25

MORE AT TripAdvisor

Called for a coffee and tea Cup returned dirty no teaspoon Teapot chipped scratched didn’t look particularly clean Unisex toilets no problem with that but don’t have the sanitary bin overflowing!

site_logo

TPDerby . 2022-09-25

MORE AT TripAdvisor

Used to be good coffee and good service, but sadly the staff recently are surly and the coffee at this one was not great. A shame, because it used to be great, but like many franchise organisations, it depends on the staff. Your mileage may...

site_logo

craigb955 . 2022-09-17

MORE AT TripAdvisor

We normally like Coffe #1 in Warwick but the last time we were there we were met by rather grumpy and surly staff members. We felt we were almost an inconvenience and, not surprisingly, the coffee I had was rather sub par. It’s a shame...

site_logo

Z8334TAandreas . 2022-06-13

MORE AT TripAdvisor

We stopped here on two consecutive days. On both occasion the flat whites were lovely. The first experience a young lady with braids was on duty - clearly she was having a bad day or didn’t want to be there or was awaiting her break...

site_logo

olibot . 2022-06-02

MORE AT TripAdvisor

Poorly made coffee, overfilled and no texture (was a flat white) and miserable service, smile bab it's a lovely sunny day!

site_logo

Justin C . 2022-04-17

MORE AT TripAdvisor

Giving coffee #1 five stars today due to the lovely guy serving! There were just two members of staff when we visited and and one point one was left alone Both were very efficient and the chap left on his own went above and beyond....

site_logo

little-miss-magic1 . 2022-02-08

MORE AT TripAdvisor

I like Coffee#1. The coffee is really good, the staff are friendly and the seating, although getting a bit old, is very comfortable. However, I do wish they would improve the cleaning. It really seems to have deteriorated recently. Too often the staff are slow...

site_logo

pescadoyfritaspapas . 2022-01-22

MORE AT TripAdvisor

I cycled up to the Warwick branch on a cold Sunday morning. I was really looking forward to a flat white and a Welsh cake. I had to ask the Barista to make the flat white again (the first attempt looked like hot milk -...

site_logo

Steve H . 2021-12-16

MORE AT TripAdvisor

The drinks and food were good. However, in the present pandemic we expected tables to be cleared and cleaned. Sadly this did not happen. The staff were clearly very busy and did not have sufficient support. The management need to make this establishment covid safe...

site_logo

Sally C . 2021-11-14

MORE AT TripAdvisor

Having skipped breakfast I called in here for coffee and a cake late on a Saturday morning. It was moderately busy but still plenty of places to sit, and felt relaxed. Thoroughly enjoyable coffee and cake.

site_logo

Clive B . 2021-10-17

MORE AT TripAdvisor

The wife and I stopped in last week following our trip to Warwick Castle and were blown away by the quality of the service provided. The young woman who served us was incredibly helpful and seemed to take a lot of pride in her work....

site_logo

Thomas_Bozanovich88 . 2021-10-02

MORE AT TripAdvisor

I just love coming here the team here always make me feel so welcome: the people here are clearly an asset to the company and should be recognised as such.

site_logo

Harrydoctor88 . 2021-10-02

MORE AT TripAdvisor

We generally seek out this chain as the coffee is good and the service friendly. Not so here! Pathetic few cakes. My husband had a flapjack that was freezing cold and hard. The biggest let down was the coffee - burnt taste was horrible. The...

site_logo

janetsW5434CL . 2021-09-02

MORE AT TripAdvisor

I'm a coffee lover so on a visit to Warwick, thought we'd give this place a go rather than stick to the national High Street regulars. We're always keen to give locals and smaller chains a go and the premises looking inviting. But the coffee...

site_logo

Wilko59 . 2021-07-31

MORE AT TripAdvisor

The staff are fine and have my sympathy but what a way to run a business after Covid relaxations.Coffee 1 don't take cash,Coffee 1 don't take American Express either so I'll take my business elsewhere. Warwick is a major tourist town,how can any business that...

site_logo

Warwick109 . 2021-07-31

MORE AT TripAdvisor

Great location, friendly and efficient service, lovely spacious cafe, and excellent coffee. Well done guys!

site_logo

lisadavies01 . 2021-07-26

MORE AT TripAdvisor

We popped in at the end of a very hot day: the service was great, the drinks were delicious and the atmosphere was very relaxed, even though it was half an hour before closing time. A special shout out to Rob - thanks for your...

site_logo

AnnieJ1357 . 2021-07-22

MORE AT TripAdvisor

The 4 girls on shift today were great, so lovely and helpful. Great coffee, great food, great service. The Croissants are great.

site_logo

lucy17722 . 2021-07-08

MORE AT TripAdvisor

Went in for a takeaway coffee, unfortunately the barista was very rude and the coffee overpriced, will not be going again.

site_logo

restauranting . 2021-07-04

MORE AT TripAdvisor

Early Sunday morning visit. Great atmosphere, lovely pastries and coffee. Lots of books for the kids. Let down massively by the filthly toilets which hadn't been cleaned for days, not hours. Fortunately had much needed hand sanitiser available! Recently visited another #1 in Dorchester with...

site_logo

Zig96 . 2021-06-23

MORE AT TripAdvisor

Popped in for a sweet treat and a coffee. The coffee was nothing special and the brownie was very dense and not the greatest. No prices or descriptions on any of the cakes. Nothing special.

site_logo

Alwaysonit . 2020-10-22

MORE AT TripAdvisor

Good coffee and service. However, just a bit concerning how unclean it looks behind the counter. You can see from the photo that this particular area has not been swept or cleaned in quite some time and you can see lots of grime on the...

site_logo

billyb204 . 2020-10-19

MORE AT TripAdvisor

I went to coffee#1 this morning with my husband and 3 year old. Our cakes and drinks were delicious, and in spite of being extremely busy the staff could not have been more polite, helpful and cheerful. They were happy to give me allergy details,...

site_logo

ENJOY-ESG . 2020-10-03

MORE AT TripAdvisor

Very large coffee shop on the High Street. Coffee was good but nothing different to the regular chain coffee shops.

site_logo

ian_dempster . 2020-09-30

MORE AT TripAdvisor

We came in for coffee today. While the coffee was good the place was filthy. The tables hadn't been cleared or wiped clean and the floor had bits of bacon and other food left lying around. Regarding Covid while there was hand sanitizer on a...

site_logo

Sharon H . 2020-09-19

MORE AT TripAdvisor

Came in with my family. Lovely staff Rob was especially helpful. Food is delicious. Love the atmosphere, music is nice but i noticed its the same songs everyday🙄. But 5* anyway.

site_logo

CLouiseE18 . 2020-09-08

MORE AT TripAdvisor

Despite the friendly and attentive staff, the food and drinks were pretty awful. The ham and cheese panini was overly peppered and lacked a substantial amount of cheese, the breakfast smoothie was a lukewarm watery mess with some lurking oat sediment and the brownie was...

site_logo

Htown321 . 2020-08-15

MORE AT TripAdvisor

What a lovely place! The atmosphere, the service, the smoothies, all excellent! Thank God that great customer service and quality is still prevalent during these times. I had the pip me up smoothie and it was delicious!! The girls who served us were welcoming from...

site_logo

26aishas . 2020-08-08

MORE AT TripAdvisor

So happy to see this place open again! Gone are the days of tasteless coffee at home! Absolutely joyous to be back

site_logo

Harrydoctor88 . 2020-07-15

MORE AT TripAdvisor

Henry, Rob and Erin are always on the ball. They acknowledge you when you walk through the door with a friendly smile and speedy service. Great customer service

site_logo

hannalous . 2020-07-14

MORE AT TripAdvisor

Cafe 1 in Warwick what a delight to have it opened good service good coffee. Missed it when it was closed.

site_logo

Susan H . 2020-07-13

MORE AT TripAdvisor

This is not aimed at the Warwick Coffee#1 team as they are friendly and helpful. But the senior team at Coffee#1 have decided to only do takeaways in Warwick post-Covid. I was told that I could go to the Leamington Coffee#1 to sit down but it’s about 3 miles away. I saw so many other potential customers turned away from what is easily the biggest coffee shop in Warwick. Silly mistake Head Office as Warwick customers are loyal but I’ve now found a great cup of coffee near Warwick Square instead.

site_logo

Mark E . 2020-07-07

MORE AT TripAdvisor

Popped in for a coffee in the afternoon and found the staff to be friendly. A couple of cappuccinos piece of cake plus a teacake later we were refreshed ready to carry on wandering round Warwick . And just to let you know you can take the dog in as well.

site_logo

Peter J . 2020-03-14

MORE AT TripAdvisor

Had a delicious cup of coffee here with our friends. It was nice to sit and watch the world go by. The staff were very nice and the atmosphere was great.

site_logo

R8396BZgaryh . 2020-03-10

MORE AT TripAdvisor

We were shopping and stopped for a drink It was ok ,but the place is run down.Staff not to friendly! Not even a little biscuit with the tea!

site_logo

Hyaciinth . 2020-03-07

MORE AT TripAdvisor

Coffee#1 are everywhere - but not all Coffee#1s are equal... We love the laid back vibe and space that these coffee shops offer, but Coffee#1 Warwick gave by far the warmest of welcomes we've ever received. The café was clean, the staff patient, helpful and friendly, and the coffee was spot on. If we're ever back in Warwick this will be our first port of call!

site_logo

SJCiren . 2020-02-25

MORE AT TripAdvisor

This is a nice place with lots of space. A good place to read. Menu is pretty good and they serve good coffee. Comfortable

site_logo

gouedardam . 2020-02-16

MORE AT TripAdvisor

Visited today and Rob and Henry were on their own.The cafe was busy but every customer was served with a smile and apology for the wait. The lads were having to deal with serving, washing up and clearing tables.They need a Coffee No 1 staff award!Keep up the good work and we hope that the customers gave you a break today.

site_logo

LouL18 . 2020-02-04

MORE AT TripAdvisor

Wow. Wow. Wow. This place is more than just a ‘coffee shop’ it’s everything you could ask for. A great service every time, the staff are always smiling, great to talk to and even offer up some ‘banter’ the coffee is always bang on and the brunch burrito is the best thing for that casual bite to eat. The place is always clean, I pop in for work where sitting in the corner with my headphones in is bliss, but I also take my god son up when on baby sitting duty, the manager Henry is great with him too! More importantly I can also take along the pooch! Overall this has everything anyone could want for in a relaxing chilled atmosphere.

site_logo

mathewf741 . 2019-12-02

MORE AT TripAdvisor

Our first visit from the States to Warwick led us to grab a bite at the friendliest coffee shop ever. The staff were so accommodating, the food scrumptious and coffee amazing. Felt like we lived in Warwick, we were treated so well!

site_logo

amymm227 . 2019-11-30

MORE AT TripAdvisor

The staff here are so friendly and make you feel so welcome. Nothing is enough trouble for them. The coffee and food are awesome. And it’s such a relaxing atmosphere. They are great with my elderly parents and my little granddaughter. They will laugh with you and put up with me being so fussy about my coffee. Best coffee shop in Warwick by far!

site_logo

Mark E . 2019-11-16

MORE AT TripAdvisor

My grandchildren can not wait to come here, they feel like royalty whenever they come after we visit the local park, We also seem to come when it is very busy but we do not feel rushed, we will happily spend an afternoon with coffee and delightful hot choccies for the kids. Gluten free selection of cakes is fantastic for us, would like to see more savoury option but this is obviously not the teams fault. Would recommend coming here for anyone! A massive thank you to Henry and Robbie for making us feel welcome every time we visit, not that we aren’t by the others just forgot your names, sorry!

site_logo

freddie327 . 2019-11-15

MORE AT TripAdvisor

I come here frequently with my son.Henry and the team always make me feel so welcome. I love the fact that even when it’s busy they take the time to bring my order over to me to save me struggling with the pushchair, something not afforded in many places.

site_logo

MrsB07-10-16 . 2019-11-14

MORE AT TripAdvisor

This is our local coffee shop which we visit at least five times week. Coffee and food excellent, however the staff are outstanding. Always very friendly and take time to get to know your name and your regular order. Henry is the manager and he has created a great team. Definitely recommend

site_logo

Laverne O . 2019-11-14

MORE AT TripAdvisor

Great cakes and service with a nice atmosphere. Coffee is pretty nice as well. Plenty of room for push chairs.

site_logo

FletchieBrew2 . 2019-11-06

MORE AT TripAdvisor

We were pleasantly surprised and thrilled to see Welsh Cakes mentioned on the wall and they were being served. They even had welsh words as Blasus. Congratulations . A very friendly atmosphere and smiling staff and very obliging. Clean and lots of room

site_logo

Beryl V . 2019-11-06

MORE AT TripAdvisor

Visited on Saturday with my daughter for a well earned coffee and some lunch. Good service, tables nice and clean and not cluttered with dirty cups etc like some coffee shops in Warwick. Nice ambience with friendly staff. Particularly liked the recycling of coffee grains which were free to take away and add to my compost. Will definitely call again.

site_logo

Joanne D . 2019-11-04

MORE AT TripAdvisor

I cannot express enough how much I enjoy coming here with my family, they are always made to feel so welcome.

site_logo

Harrydoctor88 . 2019-11-04

MORE AT TripAdvisor

We popped in for a drink and rest after shopping. We just couldn't believe the guy who served us. He clearly had a cold, was coughing constantly into his sleeve and during preparing our drinks decided to use the back of his hand to wipe his nose. We paid, left our drinks and moved else where. Disgusting - clearly an inexperienced manager on duty

site_logo

davidbX4913RO . 2019-11-03

MORE AT TripAdvisor

If I remember correctly, one staff member, Carys E was brilliant, super nice, and well had a smile on her face the whole time I was there with my mates and she was always seeing if what we had got was ok for us.

site_logo

Eugeneread . 2019-11-03

MORE AT TripAdvisor

Very rude staff, dealt with my query regarding my order very aggressively. Got order wrong, and blamed me for the error.

site_logo

Q5069TTphilipm . 2019-10-27

MORE AT TripAdvisor

I am surprised to learn of the bad reviews concerning the lack of customer service.

site_logo

Sun1l . 2019-10-16

MORE AT TripAdvisor

Lots of seating in here and the food is really nice. The tuna & cheese panni was lovely and the portion size was very good.

site_logo

frecklesBirmingham . 2019-09-09

MORE AT TripAdvisor

Coffee is alway hot and taste delicious staff very friendly food good can get very busy but never have to wait long i go very regular

site_logo

Pam D . 2019-08-31

MORE AT TripAdvisor

Went for a coffee and wanted to use my loyalty points for a free coffee.The member of staff who served me just wasn’t interested, she gave my card back and said I couldn’t use it as the system had changed and I needed to register a new card and get the app. I tried to get the app but apparently it’s not available until September!!! So I now have 14+ loyalty points that I can’t use, and,unusually for coffee 1, my coffee wasn’t as I ordered .i have emailed coffee one but even they can’t be bothered to reply.

site_logo

Christine D . 2019-08-28

MORE AT TripAdvisor

We we're doing a tour of Warwick Castle and was recommended this spot for a drink and some light lunch. As I entered and walked to the till I was greeted by a tattooed and very friendly member of staff named Rob. He was efficient and we weren't waiting long at all for our order. He went out of his way to make sure everything was as we wanted and I couldn't have asked for any better service.

site_logo

530doms . 2019-08-08

MORE AT TripAdvisor

Sweet-natured staff, the best porridge ever, in the World, and a good coffee. Often busy, with good reason; a friendly and efficient little team.

site_logo

DrRobWarwick . 2019-08-05

MORE AT TripAdvisor

Had a work meeting in Warwick and despite the overall busy feel of the place we were able to go about our meeting with out feeling intruded on.

site_logo

Harrydoctor88 . 2019-08-02

MORE AT TripAdvisor

I had recently visited on the weekend of the folk festival. The coffee was excellent and I was impressed at the hard work shown by the staff members who seemed to never stop smiling under all the pressure.

site_logo

mrEdwardss . 2019-08-02

MORE AT TripAdvisor

Before I moved house, I was a regular customer in this particular establishment. Having moved just over a year ago, I was looking forward to returning. Even after my move, this cafe remained my favourite. When I returned not so long ago - with my elderly mother - I was disheartened. While I popped to the WCs leaving my mother to order our coffees (and teacake), I discovered a lack of cleanliness, which I can only imagine hadn't seen a cleaning implement at all that day - at least - it was already past 2pm! The lack of hygiene continued throughout the visit much to my dismay, from flies and wasps hovering over our teacake, also the dirty plates on surrounding tables. Since, my mother has returned and I was extremely disappointed to hear the condescending attitude the staff had towards my mother, who was left feeling inferior. I was hesitant to write a review as this is not my scene, but after my mothers return being a negative visit, after our previous visit also, I am determined to shed light on this issue. The staff need some guidance in customer service, and after reading previous reviews I am shocked to discover the lack of respect shown in the sarcastic replies, which sound convincingly similar to how we were treated by the brown haired gentleman who served us.

site_logo

EHUGHES68 . 2019-08-01

MORE AT TripAdvisor

Really like this place. Nice atmosphere. Popped in on Sunday, had a lovely white chocolate mocha and sarnie, and the blond lady who served me was very friendly. Best place in Warwick for a coffee.

site_logo

Lorakkkk . 2019-07-30

MORE AT TripAdvisor

I visited the coffee shop on Sunday with some friends and found it to be very friendly and the member of staff that served us (Jade) was excellent, nothing to much trouble and it was busy. The coffee was lovely. So well done

site_logo

Dublinholmes . 2019-07-30

MORE AT TripAdvisor

Excellent service, friendly staff, lovely atmosphere, clean and great coffee. What more can I say? And all after a very busy weekend with hundreds of Folk Festival visitors. Well done to the manager for running such a ‘tight ship’.

site_logo

BernieGardner . 2019-07-29

MORE AT TripAdvisor

Tea was fine, but does it really hurt to offer service with a smile? Friendliness on the part of the staff seems pretty much non existent. The man who served me wouldn't have been out of place serving behind the bar at Daphne du Maurier's Jamaica Inn.

site_logo

Greg J . 2019-07-20

MORE AT TripAdvisor

Went here specifically as it said dogs were allowed!! They are in certain parts and only on the floor as I was gruffly told!! Tea and tea cake were very nice. Just wish the welcome had been a little warmer.

site_logo

MandiA42 . 2019-07-17

MORE AT TripAdvisor

Went in to grab a coffee with a friend, ordered mine and as I waited for my drink my friend sent her order to me. Went back to the till where there was no queue. Queue then formed and the lad serving served the guy behind me instead of me so I said I’d like to order another drink please and the lad told me to go to the back of the queue - of 6 people!! Service is slow at best of times so there was no way I was going to the back after quite rightly being at the front. I was a regular and loved the atmosphere but haven’t been coming recently as often find there to be a lack of food at peak times (breakfast and lunch)and there’s never enough staff so tables aren’t cleared. Recently bought a cake and the girls finger was bleeding onto the cake box which is disgusting. The customer service has gone downhill so not somewhere I enjoy going anymore.

site_logo

RCR257 . 2019-07-16

MORE AT TripAdvisor

I stopped by today 16/07 and was really impressed , fantastic service, great cake and amazing coffee!

site_logo

Jess_f03 . 2019-07-16

MORE AT TripAdvisor

The food was good but the customer service was the worst I have experienced. Served by someone called Jade. She brought our food to our table and just dumped the tray and spilt my girlfriend’s orange juice. Didn’t even apologise. Just rudely stated she called my number and just walked off. No smile and no please or thank you. Will not be coming here again.

site_logo

Falke221 . 2019-07-12

MORE AT TripAdvisor

Nice looking place but visit spoiled by unpleasant staff member (you know who you are me. Bleech). Coffee quite decent and cakes etc. fine. Advertised lunch but small preface sandwich counter empty at arrival at 1.40.

site_logo

styo1 . 2019-07-07

MORE AT TripAdvisor

Подошло время для утреннего кофе и тут оно- "Coffee#1 Warwick"

site_logo

Michael L . 2019-07-06

MORE AT TripAdvisor

This place is so much bigger than you think. Goes way back. Really nice decor and place to go for a coffee.

site_logo

Colin D . 2019-07-04

MORE AT TripAdvisor

This was my first visit to have coffee here and it was not a good experience. The coffee was good but I had a piece of carrot cake that was dry and very stale. To make matters worse there were 2 long hairs on the plate which I found while I was eating it. When I complained the behind the counter staff did not seem concerned. There were 3 people they were chatting and looked bored and switched off. Do these people not have staff training especially in hygiene standards. I certainly will not be going here again there are plenty of other places in Warwick to have coffee.

site_logo

Zelda48 . 2019-07-03

MORE AT TripAdvisor

Visited here today. Woman who served was loud with a bad attitude. Also the glass given with my drink stunk of a dirty dish cloth. It was either the glass or the ice that smelt! Either way I didn't drink it.

site_logo

LJG7777 . 2019-06-29

MORE AT TripAdvisor

Visited the cafe with my family on a muggy day. Was going to have an oat milk cappuccino but saw a wide range of smoothies on offer. I was tempted by the pina colada smoothie and I was very happy with it. Non alcoholic smoothie, made with banan, pineapple and coconut. Delicious! Sister had the same and mum had mango and strawberry smoothie. Both very happy.

site_logo

_kgoodacre5 . 2019-06-26

MORE AT TripAdvisor

We were visiting Warwick and came across this coffee shop. It appealed to us because the whole front of the shop was opened up with the sun shining in it seemed very welcoming. There was one young man serving and his customer service was exceptional, calling my husband 'sir' constantly. It may seem a small gesture but I really detest how so many young people these days call everyone 'mate'. My husband ordered a coffee and cake and said the coffee was very good. The chocolate shortbread was very nice too and reasonably priced.

site_logo

Tig45_12 . 2019-06-06

MORE AT TripAdvisor

Came in to do some work, staff chatty but not intrusive. Had both coffee and cake, flat white and carrot for those interested and it was rather tasty! 5*!

site_logo

amaturecritique . 2019-06-01

MORE AT TripAdvisor

Lovely decor, comfy chairs, choice of coffee blends, great cakes. Absolutely no negatives. Busy and quite full but never felt crowded, plenty of space to relax

site_logo

themajoroak . 2019-05-31

MORE AT TripAdvisor

Similary restaurants in West Midlands

restaurant_img
3,5

97 Opinions

location-icon16 High Street
Other cuisines

This cafe is dirty. Bizarrely, it seems all items are hand washed behind the counter - stacks of dirty washing do pile up. The young staff are not trained, and do not wipe tables or sweep up. The men

coffeecakechocolatemustlady
restaurant_img
3,5

90 Opinions

location-iconRoyal Priors Shopping Centre, Parade
Other cuisines

Not happy with the server (blonde girl) She was very flippant chucking things down on the tray. Coffee machine broken so told me an americano is the same as a flat white.....hmmmm ok so I ordered a f

coffeecakechocolatemustlady
restaurant_img
3,5

17 Opinions

location-iconShires retail park
Other cuisines

Why do I spend £2.40 on a cup of tea it's supposed to taste like tea , it's more like hot water so weak ! Come on use some good tea bags ,what are these terrible things you call tea ? Yuk 🤪🤔

coffeecakechocolatemustlady
restaurant_img
3,4

61 Opinions

location-icon43A Clemens Street
Other cuisines

This was the most awful food I’ve ever ordered off just eat. It tastes awful supposed to be a meal and it was delivered in a burger box!!! If I could add a picture I would. I will never order from the

coffeecakechocolatemustlady