Coffee#1 Newbury in West Berkshire

Appalling customer service. No staff interaction, lukewarm drinks spilled on tray, no sugar or spoons . Requested sugar and spoons only to be grunted at and plonked on tray. The only saving grace is the atmosphere in this coffee shop which was nice. Staff need to be trained on customer interaction and customer service.

Lovely relaxed Atmosphere, Friendly staff.strong coffee, Great choice of cake although i had salted Caramel cheesecake, but not much taste.

Best of the chain branches in Newbury

Brilliant service when we were here with our 6 month old baby and needed more table space and water. Also the coffee is banging.

I didn't eat any food, but it's a regular visit when we go to Newbury. Service is good, great place. Don't know what's happened to the upstairs part?

Great service and staff are amazing, v welcoming and friendly. Highly recommend. Only problem is the customer WFi, often unreliable and weak : (

Amazing experience today. My baby spilled my coffee all over the floor making a huge mess… it was completely my fault. Yet I was offered a replacement coffee for free. So impressed.

Always does nice coffee, always worth a stop off

Nice place for a break from shopping, coffee is excellent.

Ideal meeting space as it is huge inside. Good coffee, great cakes.

Slow service with loads of staff. Coffee a bit like gravy. I like strong coffee but not this stuff. Cake selection poor and unappetising.

I love it. The staff are friendly, I visit it whenever I am in Newbury.

Says it opens at 7:30 but it isn't!!!!! Or the staff didn't bother

Love this coffee shop. The tastiest frappe yummy 😋

Shared a lovely coffee here with the wife. Good baby changing facilities here.

Misleading advertising, the Frappes are nothing like the picture and are basically just a thin milkshakes with a squirt of artificial flavouring, no straws were available when we went (you are a drinks shop?)

Lovely clean and comfortable coffee shop, very friendly staff too

A choice of vegan cakes, well made drinks and a relaxed atmosphere.

First visit and love the place, especially the comfy sofa! Only had coffee but will certainly visit again. Could clear dirty dishes away but maybe not enough staff

Super cute and dog friendly! Amazing amazing amazing coffee!

Last Sunday 24/3/24 ordered 2 vegan wraps as take away . Waited long . Got my order and payed £10 . While having it , on my first bits, I realised it has meat inside . I am allergic to meat and strictly vegetarian. I was panicked. I found that they packed 2 all day wraps for me and it contained bacon , sausage, egg . Never got this worst feeling ever . How much carelessness can cause this kind of service we must think . Worst cafe in Newbury !

I like the coffee here, and the service is fairly quick. Friendly staff, family friendly with colouring pictures and crayons for the kids. Prams, dogs etc are welcomed too.

Enjoyed the speciality hot chocolate. Great looking cakes and pastries. Very busy on Sunday but quiet on Friday afternoon.

My 1st visit, I will definitely be visiting again. The coffee was good, the food that I had was good and the service was good.

Nice friendly staff good atmosphere

Touch expensive but good coffee

Super friendly staff, very welcoming having never been to Hungerford before there local knowledge is brilliant as well. Would highly recommend a visit to them fresh cake pastries as well.

Lovely place and dog friendly too!

Really nice seasonal blend of coffee. Recommended

Our go-to place for coffee in Newbury. Fine, as usual

Terrible service. Slow. 30 minutes to get the drinks! 1 person serving out of 3. I suggested to the server that they might want to serve customers rather than put out the cakes on display as the queue was to the door. Apparently the cakes are more important than the customer. I was asked if I wanted Caramel sauce on my caramel macchiato! Tables not cleared. Really disappointed.

Other than the usual, which is the bog standard for any business these days, need more staff for the volume of customers. BUT!!! They have some unusual and unique flavoured coffees like peanut butter. Yum! It's definitely worth a try.

Nice cosy place to have coffee. Comfortable seating. I ate a cranberry and cheese Panini which was nice. Fairly expensive but the same as everywhere now. A member of staff locked the toilet before closing and was irritated when I asked to use it. Spoiled the visit for me.

Coffee is always great here, Staff on this visit seemed a bit rushed due to lunchtime on a Saturday, however they are usually very good. I usually go to the Hungerford Shop as this Shop is a bit narrow & cramped, there is not a lot of room for families with buggies as there are too many tables in my opinion.

I far prefer the coffee at Coffee Costa but I enjoy the pastries here, in particular their pastel del nata and almond croissant. Also their layout is cool, the staff welcoming and good loo facilities. Their outdoor seating is also heaven for people watching on warmer, dry days!

Cosy and comfortable coffee shop. One if my favourite places to sit and chat.

Staff are nice but tech is awful. What coffee shop these days doesn’t have a healthy supply of plugs? But that’s not my main complaint. Since 2022, this location has not had any wifi. Apparently the staff have complained to management but they ‘just don’t give a damn’. Wake up! It’s 2024!!!

We always go here for our coffee treat - the atmosphere is comfortable and welcoming and all the staff are friendly. The coffee’s good too!

I've been coming here now for a couple of years and is my fave coffee place to come to in Newbury. Staff are always friendly, great comfy and welcoming atmosphere and always a good selection of vegan options!!

Only stopped for coffee. Dog friendly.

We love #1 It is our favourite coffee sop We have one in Swansea carmarthen brecon Newbury and Hungerford and we visit them all Could really do with one in neath sa10

I called in on a busy Saturday and the line was to the door. I decided to stick it out and found the staff to be very efficient in taking and delivering orders. My coffee and pastry were above average. Overall: a good branch of this generally good chain.

Cozy and clean. Great staff, very friendly and excellent service. The Turmeric latte is amazing.

Lovely coffee and now ce atmosphere. Very friendly staff. Thank you

Great coffee. I’ve started coming here for my coffee now rather than Costa! Nice cakes and friendly staff too!

Great coffee and staff that look like models.. What's not to like!

Nothing special The food was very average and probably a bit over priced for what you got. Other coffee shops in the area offer better service and options

Was a nice little coffee shop, friendly staff and drinks and food was excellent.

Really nice coffee and cakes. Polite service. Cosy atmosphere. New favourite coffee shop.

My partner and I went in for a coffee today. We ordered a gingerbread latte and an oat milk vanilla latte with a cake each. The guy serving us was very helpful however after clearly stating what we wanted and repeating ourselves we received the wrong coffees. When my partner went to collect our order one of the waitresses told us that “oat milk cost 40p more but it’s ok because there’s a chunk missing out of your cake” Despite us clearly going over the order twice. Terrible customer service.

We had the mushroom and emmental toasties, victoria sponge slice and the carrot cake - would recommend all of these - delicious! Decor was lovely too (love the fireplace at the back!) Would lunch here again

The coffee#1 is very nice inside or outside have your drink & you can takeaway. Nice to have one Newbury & Wokingham. But not Reading. The staff are nice & friendly & happy to help you. It's also wheelchair friendly.

Excellent place. Amazing coffee and snacks. Highly recommended.

Wonderful coffee shop with delicious cakes too at competitive prices. We also enjoyed the old world atmosphere too with some antique style chairs! Recommended for quiet relaxation & people watching!

Probably the best coffee in Newbury, a little dearer than others but definitely tastier, and a nice space as well

Fantastic coffee and sandwiches 🥪 😋

Had a iced coffee very good staff very polite and friendly will definitely be coming back just came back had something to eat this time excellent

Very busy cafe and in a good location. We had to clean our table ourselves, the staff does not have time to clean everything. Coffee is not bad, desserts are delicious. The staff were nice and friendly, they were happy to talk about drinks and help me make a choice.

First time we tried this coffee shop most impressed great atmosphere and friendly staff

Great friendly staff, not a big choice of flavours but what there was were great...

Lovely local Welsh cafe offering Welsh cakes.

Gets busy on the weekends, but does a good coffee and sandwiches and cakes are decent.

Great alternative to the usuals with good quality drinks and snacks.

Coasy setup in a modern shopping centre.

The revamp is really nice, However they should have continued it to the toilets. Dirty, no soap, broken tiles and toilets that do not flush properly.

It was my first time I found it kinda confusing but I could see the appeal and it was a nice coffee. I'm willing to give it another go see if I feel better about it.

Welcoming and attentive staff (especially if you have difficulty in English) very good food, nice and atypical place (practically no chair is the same!)

really good coffee and they recycle coffee grounds

If I have time to sit and have me time it's coffee1 all the way.

Dog friendly, warm welcoming staff, good coffee.

Wrong drink initially, good when i received it. Bit scruffy as a lot of old cups around, very busy time though. Will go again.

Long queue, poor staff, could only have a take out cup to drink in - if you get kids who are unsupervised to run your coffee shop you’ll let the standards plummet. Kids can’t be bothered to wash up - I would give the place a wide berth.

I've been here three times now and each visit has got worse. The ladies behind the till always look annoyed and snappy when you order from them. They are always busy so maybe it's an understaffed or stress issue but whatever it is it always gives me massive anxiety to the point that I'd rather not go in when there's so many other cafes to frequent. It's always quite loud in there too. Last time I went I ordered a large smoothie, went and sat down with it, then my friend came out with her large smoothie...which was in a larger glass than mine, the queue was so long and the ladies seemed annoyed already I didn't dare go back and question it. Overall not a comfortable experience for me and won't be returning.

The place looks pleasant and the food etc well displayed. And that draws you in. Don’t bother. The service is at best indifferent, the staff devoid of manners and the ability to ignore you offensive. The hot drinks served in disposable cups and the food I will never return to try.

Always a seat there, and a very nice atmosphere 👌

Delicious coffee and good cake selection. I like the window seats and it's dog friendly. Always friendly staff

Love going in here for the friendly staff and good coffee. However...I was shocked today to find out Rebecca did not make her probation. She was simply one of the best staff members there, and was one of the main reasons for my visits. She was always very polite,courteous,professional and an asset to the cafe. Why oh why have management got rid of an excellent member of staff?? It simply does not make sense.

Lovely warm place good food and drink and staff very friendly 😀

Great customer service, really cosy feel inside and great choice of food and drinks

Not as good as Hungerford branch

Great staff...friendly atmosphere and good products

Lovely relaxing atmosphere, super panini's and delicious hot chocolate. Well worth a visit . The food selection was plentiful.

Nice atmosphere & seating. Very nice coffee & friendly staff.

Very cozy environment with really nice decoration and super friendly staff. Dogs allowed. Definitely recommend.

(+) Good coffee & friendly staff. (-) Uncomfortable chairs, cold & almond croissants were most odd!

A nice coffee shop with a lovely feel it's often very busy which is great for the atmosphere but you can struggle with getting a table

Nice ambiance- pity about the state of the toilets. Truly disgusting and obviously not checked regularly.

Very pleasant place for coffee and catchup with friends! Highly recommend the cheese & tomato toasties - I think they are sundried tomatoes which makes a tasty difference. Worth asking for coffee to be "hot" as there is an adjustment they can make to the machine.

Good place to have a coffee while chatting with friends.

Good coffee, but every time we sit in we have to try clear and clean the tables.

Lovely coffee and friendly staff. Dogs allowed and you can sit outside. Much better than other high street coffee chains.

Nice ambience. Ample seatings indoor and outdoor. Good selections of hot and cold drinks, ample variety of food and desserts.

Had a coffee and a pasty which did the trick

I'm unable to give full stars as i don't know the place well. I did talk to one staff member and she was very helpful.

Lovely coffee shop, my first time going here, where the food , coffee , staff and decor were amazing. Cozy atmosphere, loved it.

walked in nobody acknowledged me and after waiting for a while walked out

Weekday visit. A Thursday. Late morning. Two ladies serving. Short-staffed as tables full of unwashed cups and plates where people had been sitting ..but when trying to clear up...oh ..it was literally as if they were throwing ceramic mugs into a ceramic sink. Smash, crash, bang. All customers stopped drinking coffee, neither of the two ladies seemed to have any clue about the noise they were making. The couple nearest us were aghast with the noise and shook their heads bowing not to come again. No care or apparent knowledge re: noise or how heavy-handed they were. Awful experience and female manager there can be quite blunt. Not a nice experience. Won't be going back..shame as coffee was good.

NICE STAFF NICE and POLITE and HELPFULL HOPE the young girl who served me Had a VERY NICE ROAST DINNER her Mum makes 😁👍

My car in for service today, so had 2 trips to Coffee #1. First visit was for breakfast. Banana and cinnamon porridge, with little pot of honey on the side. Delicious. Washed down with pot of English breakfast tea. Tea is always good here with proper leaves in a pot. After passing time wandering around town, returned for a lovely vanilla latte and salted caramel slice. Coffee was lovely. Slice, thought it may be over sweet, but no, it was lovely balanced flavour. Staff are always very friendly. Atmosphere always feels relaxed. Definitely my favourite place to relax and spend time in Newbury.

Very chilled,cool atmosphere. Good ,friendly efficient service and delicious coffee.