Coffee#1 in Monmouthshire

Absolutely shocking, the new management is horrendous, treats the staff and customers like dirt on there shoe and has no clue how to run a coffee shop! I’m a regular and the amount of new staff I’ve seen in the last few months is crazy! No wonder staff are dropping left right and center, I don’t blame them as I wouldn’t be able to work there either!

Great Coffee, polite and helpful staff. The cafe was clean and although busy, we didnt have to wait long for our drinks and sausage baps.

Fab coffee, friendly staff, nice environment. What more could you ask? Oh, a minimum of 100 characters. Fixed.

Not that great unfortunately. I hadn't been for a while and thought it would be good to see how things have developed. Sadly the flat white was average, and the almond croissant anaemic and bap-like, I remember them being so good, and should have gone with my gut when I saw they had been reduced to a ration like almond topping. The mocha was dull, then at the bottom it turned out half the powder hadn't been mixed in. Poor attention to detail, try somewhere else.

Lovely atmosphere, food was lovely and more for your money than going out to dinner. Cake, coffee and toastie for £10. Chirpy staff and efficient. Very busy as expected this time of year but I can see why it was so popular. Will definitely visit again.

Dropped in here for coffee and breakfast. The coffee was nice but a strong flavour. To eat we had yoghurt with fruit and granola. We had one blueberry and one banana and both were good. We finished with an almond croissant. This was huge and was filled with almond flavoured custard. It was not a croissant as we know and was a bit of a let down. The staff were friendly, efficient and clearly on the ball.

Stopped here a few times on a recent trip. Coffee is superb with a good choice for coffee and non-coffee lovers alike. Service was variable. Some staff were amazing, some were really not so. Pleasant place to grab an early morning drink in the sun

Coffee #1 is my #1 choice for coffee and food. The staff are friendly and helpful. They provide a comfortable and relaxing environment. Covid friendly.

Great coffee really friendly staff super COVID protocols the blueberry cheese cake was awesome 😎 very clean and tidy I would recommend this coffee shop a very cool place to enjoy

Visited coffee #1 on a recent visit to Monmouth, a lovely place! The coffee tasted amazing, such a great variety of choices! The cakes on display looked so scrummy! The staff were so nice, nothing was too much trouble at all. Great covid precautions, the place felt clean and tidy! Will be back again :-)

Great coffee, lovely flapjack, cheerful staff and the only place to get a coffee in Monmouth after 4.30. Thank you!

Unlike most other places in Monmouth, this little coffee shop is open and serving delicious coffee all day. I has hiking locally and came back each day for as large iced coffee. Tables outside, in the shade or a public bench close by in the sun. Staff really cherry. Well done.

Staff really fond of themselves, like they were actually doing something important when in fact they're working in a coffee shop, selling basic food and drink. More attention to the service and less attitude would be great here. Bottled drinks are nice as they're not prepared by the shop staff. Monmouth is full of other cafes, thankfully.

We frequent this coffee shop, handy on the high street, great coffee near shops...lovely rustic coffee shop with upstairs seating, lovely cakes and snacks.

With the new manager Amy in place this branch is now back to its best. The customer service is faultless and if you are in town there's nowhere else you need to go. 5 stars every time!!!

The coffee remans good here but today we had two very disappointing cakes - chocolate crunch and a caramel shortbread. Very mass produced and just not very nice - I’m sure they weren’t so poor before. Surely there’s enough margin on the coffee without them having to save money with cheap cake. Shame.

Delicious coffee, different varieties and teas. Very friendly and helpful staff. When we had coffee on a Wednesday morning customers were waiting for tables. It's lovely to see an independent giving the chain coffee shops a run for their money. We returned for a light lunch, very tasty wraps with vegetarian options.

Sadly this coffee#1 store was disappointing and resulted in us not wanting to return again.The coffee shop states 'dog friendly' but no clear signs on any particular areas inside were dogs are welcome. So, in line with most coffee shops we sat near the front. As I was ordering my partner was rudely spoken to by a member of staff telling us we were sat in the wrong place. A lack of manners and rude attitude made us choose to leave. She lacked any form of customer services and was very unwelcoming. But on a positive note we found a wonderful cafe further up the high St. There are lots of independent cafes in Monmouth so I would recommend stopping for a coffee somewhere else where the service is welcoming and pleasant and then you also support the independent coffee shops.

Staff are friendly and the tea cakes are amazing ..the coffee is lovely. An added bonus is the free cup after collecting the required visits

Well I was going to keep this a secret, but it’s to good to keep to myself, I think this place serves the best coffee in Monmouth and the large Tea cakes are stunning, fruity and very tasty, what else can I say....apart from don’t try them as I don’t want them running out.

This is much better than the local coffee chains nearby. Coffee is good with a relaxed atmosphere. Worth trying upstairs for a seat as downstairs is a bit cramped.

Great coffee, great teacakes, but as always the staff are more interested in talking to each other than serving customers. This is a real shame as the coffee shop itself is lovely with an upstairs seating area, and a few tables and chairs outside.

I have been in there quite a few times over the last few months and the staff are ALWAYS so friendly and welcoming. I highly recommend stopping in there. Keep up the good work.

Looking for a place for a snack after a long walk around the town, after a review along the high street we found this place and went in to discover something different from the usual bigger coffee chains, great food selection,wider and different drinks and a friendly local atmosphere. Throughly recommend if your in town.

Stopped off Saturday morning after shopping, Hoping for a decent hot coffee and a nice piece of cake. Instead had woeful coffee and cake from last year!!! I really should have gone to Waitrose across the road

Had cold coffee which tasted awful and the carrot cake was stale and dry, I will not be going back there again and recommend going across the road to Waitrose where the coffee was hot and creamy and the pastries really fresh

Best tea cakes in town and very big, the coffee isn’t bad ether..lol good service and a lovely plac3 to chill.

Had nice coffees n cakes Saturday morning, very friendly service and well priced

Called in whilst visiting Monmouth for the first time. Had lovely coffees and liked being able to choose our blend. The house filter coffee was tasty, as were other speciality coffees. All the staff were very friendly and helpful. It's the first time I've ever been asked if I enjoyed my coffee as the table was cleared by a lovely young waiter.

Went in last Thursday (24th) about 2pm. Nobody in front of us but we still couldn't get served. A lady and a young lad were out cleaning tables and a long haired young lady was behind the counter. On her phone! We were ignored completely till the other woman who was cleaning came behind the counter and served us. I wouldn't use this branch again if I saw that barista (not) serving in there again. It's such a shame because the other two staff were fab and the coffee was lovely.

Visiting Monmouth for the day and called in for drinks and cakes. Service was good, friendly and polite. Pleasant downstairs seating and we noticed that further seating was available upstairs.

The staff are literally half-asleep and will leave you waiting at the counter without even acknowledging you have been waiting for ages...not the chatty and on the ball service we got from some of the individually owned places who have more to lose than the chains...disappointed and won't be going back. Cakes are lovely though!

Monmouth coffee 1 is like all the other coffee 1s I've been into. They've just spent a little more time creating their drinks, menu and seating areas than other coffee shop chains. Such a breath of fresh air in a world full of costa coffees .

I think its called number one for a reason. easy to find - hard to leave - charming staff - great choice of cakes and stuff

Stopped at St Braviels Castle for a couple of nights and went into Monmouth for a stroll.

We went there for a visit this year as we’ve done many times over the years. On this occasional service was much speeder, everyone was happy friendlier and the cakes looked so much nicer and I have to say on choosing one and eating it with a latte it was perfect.

We both came in here for a coffee whilst staying in the area. Very comfortable and clean cafe and we tried the welsh cakes as well. Pretty good.

There is an upstairs section with leather sofas and armchairs which was really lovely. It is a busy cafe and we had to join a bit of a queue. Selection of drinks and food was great and we had a comfortable and satisfying visit.

Dropped in on a Monday travelling from Forest of Dean to South Wales for a mid-morning pick-me-up. Friendly staff dealt with our order very quickly and, as usual, the coffee was very good. Limited seating downstairs but upstairs was very spacious and relaxing.

Consistently good coffee that a) tastes of coffee (I'm looking at you, Starbucks) b) is strong enough (you reading this, Costa?) and c) is hot enough. Fun pastries too, although not cheap. My goto place for coffee.

My partner likes very weak cappachino like 1/4 of a shot. Served perfectly and the cake was great. Nice place.

I always like to support smaller coffee shops rather than big chains. Yes, Coffee 1 is a chain but it's UK based, much smaller than competitors, and I think is much more likely to pay its fair share of taxes.

I stopped in here for a quick lunch. Food is standard British sandwiches. Tea was good. Pastries were very good.

Lovely relaxed atmosphere with beautiful aromas! Great selection of cpffees amd teas. Kids loved the cakes and and hot chocoloate Raining outside and wanted to stay for hours ☺

Good coffee, nice range of cakes and snacks, friendly staff and good atmosphere. Would return again if visiting Monmouth.

Held the first meeting of this new group to promote and develop the Bus 65 route which has recently been saved from withdrawal. Relatively quiet, god coffee, ideal for our purpose.

Popped in here for one of their frappe deals. Coffee one chain is always worth a visit friendly staff excellent coffee and cakes.

We visited the branch this morning to buy a couple of take away coffees. 2 staff working that were visible and a load of push bikers in the queue as well as 4/5 others.

Always when I go I ask for a large latte extra hot with no froth! I was informed that this is called a wet latte. Depending on who makes this latte it is different every time. They can get it extra hot but loads of froth or it is done hot with no froth. Why is it so hard to make a large latte extra hot with no froth.

A very nice clean and friendly coffee house at the bottom of Monnow Street not far from the ancient bridge. Service always very good and plenty of choice with the coffee and cakes. Price very reasonably. Seems to be a big hit with the school kids so better get there before 1 pm if you want to avoid the rush.

Visited twice. Friendly staff, nice eats and great coffee. Well worth dropping by! Lovely choice of coffee's, and plenty of tastefully furnished seating areas (don't be shy in going upstairs - its lovely).

Have used coffee one from when it first first opened.

Coffee #1 is a small south west / South Wales based business. My wife and regularly visit the branches in Abergavenny, Chepstow and Gloucester as well as Monmouth.

Great staff, a very relaxed atmosphere, best coffee shop in town. Try to look for a Coffee No 1 where ever we go

Coffee 1 is the best coffee chain by far, delicious coffee not cheap bitter stuff. Lovely cakes, pastries, bacon or sausage baps, sandwiches, toasties etc. Great tea cakes!

Great coffee, great service and nice atmosphere. Staff very friendly. One of the best coffee shops in Monmouth!

If you prefer something a little different from the predictable 'big names' in the world of coffee then this is just the place. It's very cosy downstairs, with lovely armchairs in the bay windows, if you're lucky. A different 'special' coffee each week and lovely cakes and snacks - especially the Portuguese custard tarts which melt in your mouth. The staff are friendly and helpful and it definitely a place not to be missed.

This afternoon 5 of us crawled into Coffee#1 after completing a section of the Offa’s Dyke Pathway. We were scruffy with grubby boots but had a warm friendly reception. Staff were happy for us to combine a couple of tables together and to use the restrooms. Quick service hot drinks and delicious welsh cakes. Thanks very much

Been here several times and always good coffee and friendly staff as you would expect from this coffee house.

I really like the style of this Café, especially the seating upstairs! The coffee tastes great and I highly recommend the vegan chocolate triangle!

Excellent little coffee shop enjoyed the Americano & granola bar good friendly service 😊located centrally on the main drag

I irregularly pass through Monmouth but ever since coming across this Coffee Shop it's my go-to place in the town when looking for a good coffee and light bite. This was the first in the chain I visited. Staff are always friendly and helpful and...

I'd heard that coffee#1 was formerly an independent that had been bought by Brains, but I wanted to give it a chance (and the alternative appeared to be Costa or Cafe Nero, so an easy choice to make). The 'flat white' I had was fine, but the environment is bland and simply functional - and more like Costa than an independent.

Great place to relax and enjoy a decent cup of coffee with a good range of cakes/pastries. Attentive staff - well done.

Although my daughter has visited Coffee #1 on previous occasions and me not being a coffee drinker I have never considered going but she chose it so we went.I was pleasantly surprised.It wasn't as busy as I thought it would be and they have a large open seating area upstairs set with cosy seating areas and tables for 2 by the windows.They have a great menu, we chose ciabattas. These are chosen from the fridge and handed to the desk where they are toasted and plated with a side of salad. I asked for mine not to be toasted as I don't like warm tuna. They were happy to oblige.Also tried my first coffee in 20 years. I don't like and can't stand the smell of instant coffee but wanted to try a 'real' coffee so chose the Americano with a jug of milk.I was pleasantly surprised. The coffee was not at all bitter but I didn't dare drink the whole cup.

Like all coffee #1 normal fare offered great coffee, pleasant staff, set out well, small shop but you can go upstairs for more seating

Had an excellent flat white - hot and strong. Also recommend the lovely moist orange polenta cake. Friendly and efficient staff. A few tables outside - pleasant and good for watching the world go by. Quite dark inside the coffee shop.

Stopped for coffee and smoothies here and watched the word go by! Gorgeous coffee frappe and decent size! Daughter loved the green smoothie of mango, spinach and kale! They do a buy one get one free after 2pm of the same flavour which sounds like a good deal!

Best coffee in Monmouth. Always my first choice coffee shop. Friendly efficient Staff. Also like the Chepstow and Brecon branches of this chain.

We stopped here for stock of food and lovely coffee !! Guatemala blend today !! Wonderful art work in the top of the coffee !!! A fantastic start to the second day of our Offa's Dyke adventure.Don't forget the gem of a Welsh Cake

There's a quirky and modern yet homely-comfort feel coffee shop on the Main Street in Monmouth, in South west Wales (on beautiful River Wye) called Coffee#1 - where the coffees are sublime! I am from South Africa and heard of the beautiful cream in Wales so asked for a Cuppacino made with real cream - it was the first time they made one - but WOW what a knockout! Thank you - you are truly Coffee#1!

My friend presented this stay in Monmouth as a present for my big birthday and what a present it was! The clue she gave me was a leaflet with the picture of Coffee#1 so when we got to Monmouth we went to try it and it was a very good choice indeed. We each went for a piccolo and a Welsh cake and while the coffee was very creamy, the cake was tasty and it went down very well with the piccolo coffee. We also tried to go to another of their coffee in Chepstow this time but it was too busy and we had our train to catch. Definitely there will be a next time there ...

I'm not usually in to the large coffee shop chains and wouldn't ordinarily post for this kind of establishment..... However, had a brief business meeting and the staff were most accommodating! Great choice of snacks, sandwiches, cakes and more than just coffee on offer. I have used other chains but felt this was a very good experience and would consider it again if I am in the area..... might even try one of there other branches.

Had toasted bacon sandwiches there for breakfast, which were excellent. The coffee is fantastic, and they also serve green tea, which you don't find served everywhere.

You know when a coffee shop appears on your high street and you think - 'oh there's another expensive place to use the toilet on a Saturday' ? Coffee number one gives added value. Not only does it have quality washroom facilities it has great tasting coffee served in an aesthetically pleasing atmosphere. There is also a great selection of smoothies and cakes. This also includes a good range of gluten free delights.Even the picture of Noel Edmonds on the wall isn't off putting because the takeaway cup in his hand is biodegradable !

Called in for a quick lunch and coffee - instantly recognised that the coffee here is far superior to Starbucks or Costa and the ham hock and cheese roll was delightful. Add to that a great building and friendly staff. It was a pleasure to eat there

I'm a coffee shop fan, I love chilling out with a coffee, cake or sandwich either relaxing or people watching.Another regular chain has been my preferred choice for a while but this place is fast approaching being my first choice when I'm in the town.The range of coffees is great and the fact they serve Portuguese cakes is amazing as I love them and didn't know you could them away from Nando's and being in Portugal itself.It's well worth a visit

Service always good and can always guarantee a nice cup of coffee. Background music not always to my taste but can live with that .. Noisy when kids are there but as an old fart try and use when its quieter so shows how popular it is lol

Good friendly service and nice coffee in a conveniently located spot in the centre of Monmouth. Clean and tidy inside with comfy seats.

As usual Coffee One excelled with delicious coffee and yummy snacks food. We have never been disappointed by the standard of food and drink. The atmosphere was busy and friendly.

We visited with our two young children during half term. There are several tables downstairs but upstairs there are many more which are much more spread out and are quieter away from the coffee machines. The coffee is very good and their cakes are delicious. We ordered a chocolate brownie for our children to share and we shared a yummy carrot abd walnut cake. I really liked the fact there was colouring stuff and books for children to read upstairs. Our young son also spread himself out and played on the floor because there was enough room (and it was cleaner enough) for him to do so. The staff were friendly and the service was fast. I highly recommend this café.

Just went for a drink and tea cake . We sat upstairs and read our papers on a Saturday morning the venue is very good and the drinks also

Well situated in Monmouth High Street. A large relaxing seating area upstairs with couches and tables makes this a good place to chill out.The selection of coffees, both hot and cold, are supplemented by good food and cake snacks.The staff are helpful and attentive.

There are a lot of coffee houses in Monmouth, Coffee#1 has been top of my list and I love it.Very relaxed atmosphere, it looks quite small as you go in BUT go upstairs lots more room.Good selection of bevvies, cakes are really good, highly recommend the cheese cake!

Thoroughly enjoyed my coffee and especially the salted caramel pecan slice. Reasonably priced. Enjoyable stop off to walk round town.

Went here one Sunday morning. Normally we love Coffee#1 shops but that day the service was very slow. The staff worked hard but there were just not enough of them to meet demand. Otherwise, fine. Come on, we are paying for our drinks and we expect you to provide the service we deserve!

Having just moved to the area and not having internet at home yet, we came here for drinks and wifi quite often. Nice setting, good hot and cold drinks and fairly good value.

Coffee#1 does good coffee in a lovely setting and has friendly, welcoming staff. I would recommend it highly, jespecially as it is a local business and not a big chain.

Nice friendly great service would recommend to anyone and I will return you eat inside or outside and offers a wide range of drinks and food

I don't normally like chains but have visited a few of Coffee #1 and the coffee is always good and like the others this branch has lovely comfy seats and friendly staff

Stopped here for a quick coffee while visiting Monmouth. We had been to Coffee#1 in Brecon earlier in the year, so were pleased to find this one here. We normally prefer independent coffee shops rather than chains, but Coffee#1 met our expectations again. Friendly staff, good quality coffee. Nice one #1.

Returned here as we love the atmosphere and food. Again it was delicious and the staff were friendly and helpful. They paid attention to our daughter and providing her with what she needed. Will go back again next time we are in the area.

Me and my children have used this coffee shop since it came to Monmouth. In all seasons; we've sat in the lovely, comfy chairs in the front window looking outside on school snow days, we've sat out the front, people watching passers by in the summer. We've spent time cosy and warm upstairs sitting on the lovely button back vintage sofas, wiling away the odd hour, myself with my fav coffee, the kids with a hot choc, a yummy cake chosen from a fab selection and a colouring sheet, (provided). We've always been made to feel welcom and have been never rushed away. The staff always endeavour to clear the queue quickly, and on times it is queuing to the door but I take that as an indication that it's a fab place to hang out. Monmouth is spoiled for choice for coffee shops but we always go back to coffee 1 and will continue to do so.

Coffee#1 serves good coffee, cakes and sandwiches and is conveniently placed in Monmouth's Main Street. The town is not short of coffee shops but this one is always busy and popular with locals and visitors. Celebrities have been seen here as evidenced by the photos on the wall!

I have met several friends here and I have to say that not once have I been served with a smile! The coffee is bitter and the cakes were overpriced and not particularly tasty in my opinion.. sorry but Costa is much better at service...

too slow. lazy and bordering at times on useless,damn slow! then when i get to a table there are cups and dishes left on every table.! crap, useless and while trying to make spce i drop everything. disgusted i walked out

I love the milkshakes and smoothies that they do in the summer. The cafe has a great calm vibe and the staff are friendly and smiley.

I love it here I go every weekend the staff there are so so so kind and there's always a drink for how you're feeling. I definitely recommend the soy hot chocolate and the orange polenta cake. the seats are really comfy because they have five sofas and the rest have got soft leather on it. I would definitely recommend going here and just chilling with your friends.

Fast attentive service, gluten free cakes (important for me), gr8t tasting coffee, huge range of different drinks available, good value, lovely large seating are upstairs for meeting friends, lots of space, not cramped. Friendly service

Lovely tasty selection of food available for lunch. Treated ourselves to a White Hot Chocolate. Lovely seating. Wooden floorboards. Some seating downstairs and huge area upstairs with great sofas and comfortable chairs or tables.