Coco di Mama - Italian To Go - MFG Brighton in Brighton and Hove

I visited the pub recently and had what started as a normal and relaxed experience. While ordering my drink, the beer barrel ran out just as my pint was nearly full. Out of curiosity — not to save money — I asked the barman if there was ever flexibility in cases like this. I was genuinely interested in how different pubs handle these situations, especially since some independent venues might agree to a fair adjustment. The barman explained they have fixed prices, which I fully accepted, and I paid for my drink in full without hesitation. Unfortunately, things escalated when another customer wrongly accused me of demanding a free drink and behaving entitled — which was completely untrue. I calmly tried to explain myself, but another person joined in, calling me insulting names. What shocked me most was that a staff member — who I was told is in charge of the rota and audits — not only failed to calm the situation but actually seemed to encourage the hostility. In an attempt to defuse the tension, I briefly mentioned that I have autism, hoping to provide some context for my communication style. Suddenly, the same staff member's attitude completely changed — but not in a good way. Instead of treating me with the same respect as any other customer, it felt as though she was now tailoring her behaviour around my condition, as if my autism had anything to do with what had happened. That made the situation feel even more patronising and uncomfortable. To make matters worse, it appeared this staff member had been drinking alcohol — I noticed her taking shots from the bartender during the afternoon. This raised serious concerns about professionalism, especially given her role in managing the rota and audits. I felt so unwelcome that I left without even finishing my drink. Frankly, I’m disgusted by how I was treated — not just by customers, but by a staff member who should know better. This wasn’t just poor customer service; it was a complete failure in handling a situation fairly and respectfully. I understand that pubs can get lively, but there’s no excuse for hostility, false accusations, and singling someone out based on a disability. I hope this was an isolated incident, but I felt it was important to share my experience honestly. Update (⭐): Management’s response sadly confirms the issue... The response from management only confirms the lack of professionalism I experienced. I was calm, paid in full, and expressed curiosity — not entitlement. The attempt to twist my words and bring up false history after I raised a concern is deeply disappointing and reveals more about their conduct than mine. This is why I won't be returning.

The food in the restaurant is good. The chef clearly has talent and the service on the night we dined here was very professional - better than some restaurants in Brighton/Hove. We had a Groupon and the value with this offer was very good. You can't get away from the fact that this restaurant is in a hotel though and I feel the management could improve the experience if they want non residence to eat here. Firstly put table cloths on the table. Have some background music. Dim the lighting and cover over the fire door -just a net or curtain. The atmosphere in the restaurant does not make for a special occasion due to lack of the above. The food in taste and presentation is great. There is parking on site if you're lucky enough to get a space - but you can park opposite on the seafront. We drank in the bar first and if I went again I'd drink elsewhere first - purely because it is so obviously a hotel bar. Maybe background music; comfortable chairs; dimmer lighting - it just needs atmosphere as the staff were faultless

Wow very impressive b&b, feels deluxe!!! Gorgeous rooms and view, and free breakfast in your room!!! So nice I've booked it twice. Perfect location too. Definitely coming back. Lovely pub downstairs, will try the food later but menu looks ideal!!!! Wonderful staff.

I want to give a shout out to Jay on the bar! We were a party of 25+ and he was the only one on the bar. He did an excellent job of serving us delicious cocktails (sporty marg please) and was very friendly and added to the lively vibe!

Lush.. love this place & dog friendly