Cloud 23 Cocktail Bar in Manchester

A wonderful afternoon celebrating Marilyns 70th. We were looked after by Luana, who was professional, friendly, courteous, attentive and knowledgable. We were greeted with a warm welcome, escorted to our window seats with a wonderful view of Manchester City Centre. The cocktails were recommended and exceeded our expectations. Two glasses were brought to our table to toast the birthday girl. A lovely touch which meant so much. The tea was well presentated, colourful, delicious and again far better than expected. The afternoon was comfortable, relaxing with such super atmosphere. A truely memorable and magical experience. We enjoyed every minuite. Marilyn left saying it was one of the "best teas". Thank you once again to Luana for her amazing hospitality. She is an asset to Cloud 23.

Nice experience. We came when they opened and easily got a seat, but I recommend booking. It filled up quickly. Nice selection of cocktails and also the option of beer and non-alcoholic.

Terrible experience – avoid at all costs I was deeply disappointed by the way I was treated here. From the start, I was respectful and cooperative, but what I received in return was suspicion, coldness, and an utter lack of basic decency. I was accused, judged, and made to feel like a criminal over something as simple as ordering a drink. Instead of kindness or understanding, I was met with rudeness and public embarrassment. Even after calmly explaining myself, they showed no willingness to listen or resolve things like decent people. What should have been a warm, human interaction turned into a harsh, humiliating experience. Places like this don’t just fail at hospitality — they fail at humanity. Avoid this place if you value dignity, respect, or being treated like a person and not a problem.

We did not try the food on the day, so i can not really rate it. Cocktails were on point, the service was friendly, and the atmosphere was great. Was not very busy for a Saturday night and the music was not too loud, so we could have a conversation. Great spot for a romantic evening/ night out. The view and atmosphere is top notch.

The cocktails were very tasty and the views were impressive. Id definitely go again

Beautiful cocktails, great view of Manchester. Easy to prebook a seat for drinks online.

My partner and I had a great, romantic time at Cloud23 during a recent visit to Manchester. The views are spectacular- and sunset awesome! One could have a proper conversation without blaring, uncomfortably loud music. A massive +! The attentive service and recommends from Callum great and made selecting from the the large selection of cocktails easy . The options that caters for every taste. We had two different cocktails each and none disappointed. Highly recommend cocktail bar!

Lovely bar that offers incredible views of the city. Amazingly located near Deansgate station. The bar is perfect for date nights or special celebrations.

We went for my friends birthday for afternoon tea and had a great time. It was great food and great service. Our server Luana was really sweet. We will definately be back.

I am so happy with my time at Cloud 23, Callum was an absolute darling and really made my birthday special! Thanks so much, we will definitely be back!

Love this place the view is amazing and top service will go again 🤩

Amazing experience with very friendly staff. We enjoyed the afternoon tea; however, our only suggestion would be to improve the selection and quality of the sandwiches, as they felt quite basic considering the price.

I travelled all the way from Birmingham for my birthday afternoon tea, and it was absolutely worth it! From the food to the staff, everything was outstanding. By far the best service I’ve ever come across—so warm, welcoming, and attentive. Truly made my day special!

Personally, I was disappointed with this institution. We booked a table by the window for £50, having called ahead and asked for a seat with a view of the sunset - that view of the city at sunset was what we were going for. However, when we arrived, the sunset view area was closed due to preparations for an event scheduled for the following day. Instead, we were given a table with a view of the unfinished building. It should be noted that the staff allowed us to go take a photo in the area where the sunset is visible. Unfortunately, however, the windows were dirty, which also upset me. On the positive side, the staff at the institution is very friendly and friendly, the service is at a high level.

Located on the 23rd floor of the Hilton Manchester Deansgate, Cloud 23 offers panoramic views of the city skyline. The bar features a modern, chic interior with floor-to-ceiling windows, providing a stylish setting for cocktails and afternoon tea. Guests can enjoy a range of beverages, including signature cocktails and a selection of teas. While the views and atmosphere are often praised, some visitors have noted that the experience can be pricey and that service may vary during peak times. Reservations are recommended, especially for window-side seating.​

Fantastic place just to relax together with some nice cocktails and excellent views. (Especially at night) Highly recommend if you really like semi romantic places.

Super cute place with an amazing view! The drinks are expensive but you’re also paying for the beautiful atmosphere. Pornstar/ passionfruit martini was perfect.

Had a great time for the cocktail afternoon tea with amazing service especially from Sharon who was very helpful and accommodating

Myself and my aunties wanted to go to the cafe however the staff member seemed to have a negative attitude towards us. At the time we were unaware of the dress code, but this wasn’t explained to us. My mum checked availability at the desk first, but she asked the wrong questions so my auntie checked just to make sure. The staff member used an impatient tone while repeating “as I said before we only have 1 table for 4 people”. This is fine - we understand the limited capacity (there was 6 of us) but there should’ve been a more pleasant way for clarifying the information. It was a reunion of friends who simply wanted to enjoy a nice view and a quality cafe. If there was any concern towards how we were dressed or how loud we were as excited Filipinos I feel like this should’ve been said politely, and the availability being clarified should have also been said politely. I didn’t see a single smile or hear a genuine apology. It was clear we were very much unwanted. It’s a shame but I won’t be returning to attempt another visit anytime soon simply because of attitude.

Amamzing experience having afternoon tea. Just the tables and chairs need updating. Cracks in glass topped tables- bit dangerous.

An extra thank you to Luana for a wonderful service.

My experience at cloud 23 was amazing! I took both myself and my fiancé for his birthday as this is where he proposed to me a couple of years ago! We had the afternoon tea with cocktails and he said to me this is one of the best birthday experiences he’s had and wants to go again! The staff at cloud 23 were so lovely which makes you want to go back again as well! The food is out of this world! We had an amazing time! Thank you cloud 23 Manchester!

Amazing time!! Got a window seat, and they were so welcoming and kind! Waitress even asked to take a phot of us!

Both my son and I agreed that this was quite possible the best afternoon tea we have had, and that’s no mean feat! Luana is a superstar and deserves any and all accolades you can throw at her. She is friendly, proactive, and knowledgeable… we loved her! The food was amazing, we had one Vegan and one traditional afternoon tea. Both were visually stunning but more importantly tasted amazing. Add in the spectacular views on a sunny day, and some great background music and it was a lovely afternoon. Thank you! We will definitely be back.

One of the best cocktails I’ve ever had Staff were very accommodating Lovely view of sunset

Amazing customer service from Che and Arek (hope I spelt it right). Friendly, accommodating and welcoming. Came here on my own for a couple of cocktails. 100% recommend, the views are incredible, especially for sunset. Thank you Che and Arek for being fab ❤️

Great atmosphere with nice music. Classy place, controlled environment so it's not overcrowded. Follow me for more honest reviews, honesty is the best policy

Shahzad was good buggy was good t

I had afternoon tea with my partner for our 8 month anniversary. The service was great. Nice friendly staff and very understanding. My partner has autism and needed a corner table. There wasn’t a table available right away, but as soon as someone was leaving the staff offered us the new table and quickly cleared and cleaned it for us. It would have been quite difficult if we had stayed in the original spot we were given. Staff were so understanding and made us feel welcome. As a bonus, we were given a drink on the house when they discovered we were there for our anniversary. The food itself was nice, but not amazing. I think the desserts were a bit better when I visited a few years ago.

A lovely place for cocktails and drinks! The views are spectacular and the service is second to none! Definitely worth a visit.

Great service, atmosphere and Kirsten was very attentive to us! Thankyou

An excellent bar fabulous& friendly staff,views spectacular overlooking Manchester been before and definitely will return.

Lovely experience for me and my brother birthday, server was lovely with great service. She completed our experience. will definitely be coming again! x

I spent 3 night in the Hilton Deansgate, I found it pretty pricy for the service received. Last night I tried the 23 Cloud bar, and finally I can said it’s really worth to be there. I had an amazing cocktail with a complimentary snack. Amazing view and great service. Callum was professional and friendly, despite his young age was able to assist and make the experience even better. Definitely recommended! Thanks, Francesco

Top service couldn't recommend high enough, great atmosphere, great drinks, great staff and the welcome popcorn was an added bonus

Came with my family and we all had an amazing time, great service, delicious food and drinks!

Beautiful decor and superb afternoon tea... Service was great and the atmosphere was stunning.

Cocktails😃 lovely place, great views and attentive staff, great birthday experience

Very nice bar, very fashionable and pleasant. Was served by Steff who was very attentive and helpful. Highly recommend the Urania and Bramble cocktails

Popped in with my friend for a couple Johnnie Walkers. Got served with class. Klaudia looked after us well throughout the night. Pleasant atmosphere. Definitely popping in again.

I was let down on a previous occassion here, due to some unawareness of staff regarding my disability as a powered wheelchair user. I did make a complaint and it shows my complaint was taken serious as our recent visit was just a wonderful experience and super lovely helpful staff🎊🎊🎊🎊✨✨✨✨✨✨✨💓

Very good experience as long as the weather is sunny as you can then view the sunset.

Were given a window seat and had great views as well as a good interior I wouldve been happy admiring. Cocktails started at a reasonable price with variety of options. Service was great and good music!

Sharron was an amazing host and we were warmly welcomed by the doorman downstairs too. Thank you for the window seat, taking our photo, and being so attentive.

I am quite disappointed in the customer service. The waiter was unable to tell me anything about the spirits they offer neither was there a menu which I could take a look at. Then they forgot about us so we could place an order for 10 minutes. The drinks were great but ours were sitting at the bar for 5 minutes too. The ambience was quite nice and so was the view, however I am not intending on coming back.

Great view. Bad service. That's about it.

Incredible food, service and atmosphere. It was perfect.

Went there to celebrate a birthday! Stefania was amazing and made our evening even better!

I have to say I was a little disappointed with the cloud 23 afternoon tea priced at £35 per person hence the 4 stars. Don't get me wrong it was an experience I have not had before and it was good, but some things could be better. We visited on a Monday afternoon and reserved a window seat for 2. Unfortunately, and I know the Hilton can't help this, but the majority of the view is glass towers and building works. We were seated with a little confusion. The seats were quite cramped. We paid the extra £20 for a gauranteed window seat, having never been before. Looking around it was not as clean as I would of expected from a Hilton. Dust above us on the sails. Dirty windows. The building works probably don't help. The service was good, person seating us a little confused. The person serving us very polite, but it was difficult to get anyone's attention during our time at the table. So most of the time, we drank cold tea. The food again was okay, nothing really sang, but nothing was horrible. Did I enjoy it? Yes, I was with my friend and it was a pleasant afternoon, eating nice things. Would I go again. No I don't think so. 🤔

We went for a afternoon high tea. They have a great selection of teas and eats. I feel like more effort should be put into the savories. Some of the sandwiches had margarine where I feel at the price point they should have used butter. The staff were very attentive and the atmosphere was lovely. I do feel it is a one a done sort of a place though.

Regret booking cloud 23 this valentines day for our 3rd year anniversary. Being a younger couple please steer away from this 'high end' bar. From upon arrival we weren't taken seriously and the lack of attentive professional service was shown from not recieving nibbles until I asked half way through and waiting ages for table service. I PREPAID for a package including 3 cocktails each and a window seat during busier hours. Which was mentioned when we got seated keep that in mind. After, we used their neighbouring services at the podium until.. We recieved a text saying theres an open check on our table upstairs at cloud23? We rushed back (leaving the drinks i paid for behind) and they confirmed it was a mix up. This made me feel embarassed and cheap something you dont expect to feel after opting for luxury. Resulted in making us late to our next reservation!! The lack of a sincere apology was the icing on the cake. Do not recommend.

Extraordinary views from the top 😍

We arrived for our Valentine’s Day afternoon reservation, but after an hour, we were asked to leave, even though most of the tables were empty. I’m not sure why.

Gorgeous views over Manchester, and great customer service. Eve and the team went above and beyond to make sure we had a good time! Did the afternoon tea, which was surprisingly a lot of food.

Came to visit with my husband in the early afternoon. I was told there was no availability if we hadn’t booked. The party of 4 behind us opened with “we don’t have a reservation” and they were let in within 5 minutes as we waited in the foyer. I frequently stay at the Hilton for business and this was such a disappointing experience.

Stunning views and excellent service from Stef.

beautiful views and lovely staff!

We visited recently for my mothers 85th birthday. We had the afternoon tea, which was fabulous. Everyone at the Hilton made my mum feel special, from the greeting st the door to Luana and Eve in Cloud 29. Food was great, the views spectacular and the service was spot on. Many thanks to all.of the team at Cloud 29 at The Hilton Manchester.

We had afternoon tea at Cloud 23 and it was a lovely experience. The staff were really warm and friendly and always made sure we had enough tea and coffee. The food was great and the portion was perfect. The only thing I’d change is making every party wait until the party in front had gone up in the lift. It felt a little over the top, because the lift is massive.

Our experience was wonderful. I highly recommend Cloud 23 Cocktail Bar.

Beautiful view, great atmosphere and nice cocktails.

We were gifted a Cloud 23 voucher from my brother for my 60th birthday. We went for afternoon tea on 1/02/25. The venue is very nice and has a great view over Manchester. We were taken to our table and I informed the staff I had a voucher and they explained they already knew from my booking. We were asked what we would like to drink and opted for coffee and a milkshake. No explanation of the menue was given or what we were entitled to. Our food was brought out and the waitress explained what everything was. We had our food and drinks and at the end of the hour I asked the waitress if we had anything extra to pay. To my surprise she said the price of the afternoon tea had increased since the vouchers were purchased and we were told we had to pay the extra. In total we had to pay £41. This spoilt our experience on the day. The vouchers are only valid for 6 months and I feel they should honour the price paid as it feels like they have taken advantage of us. I would not recommend buying a Cloud 23 voucher as a gift as the recipient will end up paying anyway. We will not be revisiting.

Eve was wonderful, super friendly and attentive! Cloud23 was just as amazing as the photos I had seen - booking the window seat was worth it as the view at night was beautiful. Drinks were delicious too!

Stunning view, delish cocktails and a lovely atmosphere. Staff were fab, especially Kerwin. Will visit again!

A truly beautiful venue. Make sure you get a seat by the window and enjoy the view

Had a great evening at Cloud23. Excellent bar with brilliant service from Chandrima. Very friendly and gave good cocktail suggestions. Cocktails themselves were well presented and tasted great. Would return again

The view, the service and the afternoon tea: all spectacular. Magical place.

I have visited Cloud 23 Cocktail Bar Manchester multiple times, and it never disappoints. Every visit feels the same with consistent service and warm hospitality from the staff. The bar offers a high view of Manchester, which is stunning. The seating is comfortable, making it a relaxing experience. I always enjoy their fresh orange juice, which I order every time. This place is a must-visit and one of Manchester's iconic spots.

Cloud 23 offers stunning views over Manchester, making it a great spot for drinks and a catch-up with friends. The cocktails are excellent and definitely the highlight of the experience. However, the afternoon tea is average. While it’s a bit on the pricey side, the breathtaking cityscape and stylish atmosphere make it worth a visit, especially for special occasions or casual drinks with a view.

We had a wonderful afternoon tea in Cloud 23 this afternoon,it was one of my presents for my husband's birthday. Our waitress Luana was just lovely so warm and welcoming too. Nothing too much trouble very attentive. The food was delicious, we were gjven 2 glasses of prosecco to toast Paul's birthday too,how kind . We had a lovely table near the window fantastic view,you can see for miles. Thank you Luana 😊 xx

Great place to spend the time with family or friends. Highly recommended

Went with my Mrs for our anniversary, had a really wonderful Afternoon Tea, would highly recommend, they also have halal options for drinks etc.

We went on Friday night (20 dec) Absolutely no atmosphere whatsoever. Music was a mix match of Christmas songs , r&b and country. Sounded like a 1 year old had put the playlist together by accident. Complained and was told "I know we hate it too). Why on earth there isn't a singer or band on i don't know. Could be so special this place. Awful

I think this place could be so much better with the location/vibe of the restaurant. The atmosphere could be so good, all it requires is some live music/Pianist and the place would be a lot busier than yesterday. We had one drink and left for somewhere with a better vibe but we would have happily stayed should the atmosphere improve.

The service was amazing, Adam was very helpful and friendly !

We booked the sky bar for my wife’s birthday in November, we had a really nice time and even my 8 year old son loved the experience especially the children’s cloud cocktail. Thanks to all staff and management. Highly recommended.

Exactly the view we were looking for! ☁️

This place is run by a fabulous team!! My husband and I came for drinks and we were so warmly welcomed by Koko, she is an absolute superstar! I happened to lose my mobile and when I came back later that day, Matthew and Arek jumped right in to help me find it! I was so grateful as I was 4 days away from leaving Europe to stay for months in the middle of nowhere and I needed access to the world. Thank you so so much. You are such a dedicated bunch a people. We will be back xx

Very friendly and attentive staff! We visited the bar in the afternoon and were offered a window seat even without a reservation. After our stay, the waitress gave us some tips on what to discover in Manchester. The bar is highly recommended, especially for the friendly service!

Would give the service 7 stars if possible. Magic experience to celebrate a birthday

Private event done well. Atmospheric bar.

Amazing cocktails. Eve was the cutest and such a gem! Fantastic service from her!

The best night with amazing drinks. Eve was so accommodating and friendly, made our time here much better! An absolute credit to Cloud 23. Thanks Again xx

You can get here easy without reservation after opening time. Nice view and staff is lovely.

Gorgeous place with some lovely views of the city. Need a happy hour or 2for 1 on drinks as can get quite expensive. Nibbles could be complimentary when just having a drink small bowl of crisps or some kind of nibbles. I went as it was my birthday so could do at least some nibbles

We went there for my bestie’s birthday 🎂 She never been there and we saw that there are Christmas decorations already. So we went for the festive afternoon set menu. Their royal mill tea are just magnificent, would love to get some tea there again. We have been organised to get the window set which is absolutely fantastic. We had a great time there.

A very nice place. I booked through the website, but when I went, there were empty places. I took a table at the window. Their prices are good. The desserts are bad. Their coffee is bitter.

Lovely spot relaxed luxurious great views friendly staff anything was not too much trouble hilton bar Christmas scenes

We had afternoon tea here, and it was a wonderful experience. While the tea selection was not extensive, it was more than made up for by the stunning view and delicious sandwiches.

Great views and a lovely selection of cocktails, plus some lovely and knowledgeable staff. The only negative is that it took about 25 minutes for our first round of drinks to arrive

Short break in Manchester arranged by our sons for my 80th. Fabulous afternoon tea with champagne.Do visit and sit in window seats as the view is great, right across the south of Manchester from Media City in the west to the university area in the east. Sixty years since we met at Manchester University and a wonderful way to celebrate.

We visited Cloud 23 for the afternoon tea for our friends 60th birthday. The view as always didn’t disappoint. We received a fabulous service from Steff, who was very friendly, attentive and we had a really good chat with her. The food was nice and very well presented. We ordered cocktails and they were beautifully presented and served. Our friend also got a little birthday treat brought to our table, courtesy of Cloud 23, which was a lovely gesture. Overall we had a lovely stay and our birthday girl loved every moment. Reason for 4 stars is that the decor and some furniture look a little outdated and in need of a refresh or replacement.

Heard a lot about Cloud 23, doesn’t live up to the hype. We were in the “private room” section. The pink window adornment looked like it hasn't been cleaned since it was installed.It was full of fluff and dust. That section felt like it was forgotten about, it was an afterthought it has dark furniture and feels heavy. It’s now a case of being there done that, I won’t be rushing back.

Exceptional views with excellent cocktails 🍸 and great service. Chilled and exclusive without being pretentious. Love it.

Very Slow table service, Visited 5th Nov 2024. 10 minutes until served at the table, a further 25 minutes for 6 Cocktails to Arrive.....My Borother in law had the Waitress accidentally dropped a Glass of Prosecco over him........Then the table was charged for the Drinks we already had paid for...........Worse Night out we have all had in 2024. Food in Podium Restaurant on the Ground Floor was Excellent - The Waiter "Sam" - best Waiter I have experience "EVER". Thank you Sam.

Cloud 23, a cocktail bar in Manchester, boasts a stunning view, but my recent experience there left much to be desired. Upon arrival, I had high hopes for a memorable evening, especially since I had reserved a window table for a special date. Unfortunately, the experience was marred by several issues. Firstly, the service was incredibly slow. Despite there being about eight waiters behind the counter, they seemed more interested in chatting amongst themselves than attending to customers. We attempted to catch their attention, but our efforts to make eye contact were futile. This led to a frustratingly long wait to be served. The cleanliness of the bar was another disappointment. The tables were noticeably dirty, which detracted from the otherwise sophisticated ambiance of the venue. Adding to the discomfort, we were seated next to a loud hen party group. It was particularly frustrating given that I had specifically reserved a spot by the window for a more intimate setting, and an entire section of the bar remained unoccupied. It is clear that with better management and a more attentive staff, Cloud 23 could significantly improve its customer experience and potentially double its turnover. However, as it stands, my visit was far from the high expectations I had set for the occasion. Very disappointed.

Me and my family came here and the atmosphere was amazing with glass everywhere.The staff were very polite and thank you to Sharon for serving us.

Very relaxing. Attentive staff. Great view . Good choice of cocktails.

Afternoon tea on 23rd floor! A bit pricey but totally worth it. I’ve tried jasmine and green tea which are both lovely. Savory menu is on point. Cake can be hit or miss as I don’t like it to be too sweet. Overall, I love scones the most! Service and atmosphere complement overall experience, especially on a sunny day I was lucky to be seated right next to the window for the beautiful view of Manchester Definitely recommend this place

We visited with a group of 12 for afternoon tea on a Sunday afternoon. We were seated in the perfect location and got to watch and night fell on the city! The staff we friendly and catered for every need we had. The glass floor was an added bonus for the kids and adults alike