Chapter One in Manchester

Best cafe in Manchester - the vibes are relaxed, coffee is good and decor is comfy and cosy! They always playing really groovy music as well, but quietly enough that it still feels calm. The garlic bread is amazing to snack on, so so tasty! I’ve also attended a meditation class here too, highly recommend. I only wish the food menus were a little larger and more varied ! :)

Was expecting a café/bookshop, so was disappointed when there were only a handful of books on a table at the back. This is a café, not a bookshop. The vibe seemed good though, as cafes go.

Always busy, coffee isn’t good and the staff aren’t helpful

Not great ordered mattcha green tea and some eggs with a pitta stone cold 14.00 it cost me avoid I don't know how anyone can say its the best cafe they have been in I thought it was a book store as well bunch of used books on a table foundation coffee on lever street at least you get your drink in a cup food better

They have chapati and karak tea, great brunch menue

Great place to relax, study, work. Only complaint is the closing time which is currently at 9pm; used to be at 11pm.

Very nice place with great atmosphere! The prices are not on the cheap side and considering that it’s sad to see that they charge extra for plant-based milk. Seems slightly backwards.

Best Cappuccino in town! Love the place. Definitely my fav cafe 👌🏻 Normally, the wait for the drink is quite long but that’s because the place is always full, so I guess that’s a good thing :) you just have to be prepared for that.

After the waitress dropped my spoon and failed to replace it, all customers were kicked out of the seating section as it “reserved”!!

It's a great place, with amazing authentic tea and food but waiting over an hour for food on a sunday? Way too long, maybe don't open full capacity or just hire more staff.

Karak is delicious. The place is wonderful and very psychologically relaxing. The service is wonderful. The food is delicious. I loved the place and will return to it 😍😍😍😘

What a lovely atmosphere! Gorgeous coffees. Trouble is, nobody wants to leave...

Friendly place with atypical decor. The pastries are delicious 😋. Café to visit when you are in the neighborhood

I come here often. The ambience is very relaxing, and the library at the back is great for studying. I recommend the lattes and if you want something to eat the garlic cheese pide in the karak section is divine.

Overall is good, but the staff have a weird attitude, very unwelcoming and makes you feel you should leave soon! Very rude

We ordered at 12pm. Waited half an hour for our food, then told it would be ready in another 15 minutes. We had somewhere to be at 1pm. Was about to ask for a refund as we had to head off before the food arrived, one of the staff came out with our food in to go boxes and a cup of chai we ordered. In a hurry, we grabbed our food and left, realised after that my husband hadn't received his £6 arabic coffee and my chai was not chai (more like turmeric tea, I'm Pakistani, I know what chai is) - also £4 for a chai and £6 for coffee is criminal. Food wasn't great, way over priced. The staff and decor were lovely, my husband came from south Wales and I was really excited to show him this place. £28 for sub par food (it really wasn't great) and chai we had to eat speed walking and a coffee that never turned up, I wish I'd had a refund instead.

The staff were lovely when I turned up, they showed me where the quilter areas were and how there are Qr codes I each area. I ordered and paid for my drink which was brought directly to me. I ordered the Manchester fog with soy milk which was so nice I ordered another. It is a little pricey but the whole atmosphere and vibe is 110% justifiable in my opinion. There were plenty of plugs for laptops and chargers, and being here to just read is totally normal which feels novel these days. I really loved the DIY vibe at the front and the old fashioned, chill vibe at the back. Will definitely go back

First time visiting today but definitely won't be the last,Such a chilled out place,it's a must to visit if you're in Manchester.

Great café where you can order at the table via QR code. It has many hidden corners, even small extra rooms where you can work undisturbed if you want. And the cake or ash latte was super delicious! Thumbs up!

We stumbled upon this place by mistake and were so happy we did! They accommodated 10 of us with no problems whatsoever and very fast service from the lovely staff. Beautiful atmosphere! There's a comfy seating area, quiet study area and full library for people to study in. The best bit by FAR though was the food! (The coffee was also strong and delicious). I have never had such such fantastic french toast in my life! Best I've ever had by far and away!! The other people on my table all had different things too which they said were also excellent :) All in all a fantastic experience, thank you!

I ordered an oat flat white and was served one with cows milk. I asked the barista and brought the drink to him, and he told me 'yes it's with oat milk, I made it' in a dismissive and rude tone. I sat back down and took his word for it. I am lactose intolerant and can safely say after drinking half that it was not made with oat milk. Quite disappointing as they weren't apologetic nor offered to remake it - I wouldn't have had a problem if that was so.

The most amazing French toast - the whole friend group were impressed by the quality of the food, drinks and atmosphere. Exceptionally cute and quaint, highly recommend to visit!

Good service, nice staff and great food. Cured my hangover for sure. 💪

i think about the soft cheese and egg chapati most days i wish i was joking

The vibes are immaculate but the service is appalling. I've been here all day since 11 and it's now 5:45. I'm writing this as I'm waiting for my cake slice to come from half an hour ago. Nothing took less than 15 minutes to arrive. Even the cold drinks. I waited 40 minutes for my omelette to come. I wouldn't come here again unless I'd eaten already. Don't mind the price but it's hardly amazing food - but that's just my personal preference. It's not one to go to if you want to do some studying all day. For the amount of staff they have, it's not a business issue. Other cafes have less staff and way better service.

I would recommend this place for the experience. If you need a place to sit and do your work or reading, this is the place for you. Do not expect too much from the menu as it's speciality is the ambience

Absolutely fell in love with this spot in Manchester

You still only provide vegan options as cake no other food. You overcharge for hummus and bread and your meals are not a filling portion. Plus as you have now changed yourugs to a smaller size, I'm paying £4 for 3 mouthfuls of a matcha latte. It is disappointing to see you care little for the customer and more about your own profit. If you are going to decrease the size, then decrease the price too. And if you are going to ban outside food, make your menu more inclusive.

A really lovely and welcoming cafe/bookshop. I came into the cosy atmosphere just before I was to attend a separate and unrelated event somewhere else. I was very anxious and nervous for that event that day but walking into this cosy cafe beforehand really relaxed me and I was able to leave the cafe and attend the event in a much calmer mood. I tried the cheese and honey and the karak tea for the first time which was wonderful and very delicious. The staff had a very relaxed vibe about them too and the decor and ambience was really cute. I will definitely come back one day to just relax again, have some tea and read here soon.

A great place if you're traveling and need a cozy spot to hunker down for a bit, grab a snack, charge your phone, and be around other people. Very bohemian!

I visited this cafe on my way back to the bus stop (to get back to Birmingham as I was on a day trip) and I fell in love with the atmosphere the second I stepped through the door. The cafe has such a homely feel and the lightning is so natural that you feel at peace. I ordered a charcoal latte and the gluten-free avocado and courgette cake (both were delicious and I highly recommend them!). There is plenty of seating and each area of the cafe has its own character (which is fitting given that it also a bookshop!). Definitely worth checking out! <3

This is the bust coffee shop ever been

It’s very weird , I’ve been here many times and I’ve never had to buy drink or food. it's not fair that me and my friend were told to buy something or we would be kicked out! This rule was never a thing they said it was which is nonsense. Very weird they only told us no one else ,when people were bringing there own drinks and not to mention we are two broke students who are just trying to study for a levels this year. The comment the host made was very rude saying they weren’t tryna be mean which is a lie they were both mean and rude tryna to say we should buy something !!!! Unacceptable behaviour, do better… I truly hope no one experiences this truly horrible environment

One of the most quirkiest cafes I’ve ever been to. And the tea is great too 10/10

I ben there bat servers when you order In and Bring cold coffee and many insects have inside 🤮

Such an amazing place to relax , study drink coffee & has amazing food the menu looked amazing next time I will eat ha ha ! Staff are cool ! It has its own library a safe place for intellects . Different rooms & levels hopefully my son will come here a lot more !

Wow. This has to be one of the best cafes I’ve ever been to! It’s located in the Northern Quarter (Manchester) and it’s situated in an urban area. When you walk inside, you are greeted with a calming fountain and a beautiful atmosphere, just as calming as the fountain. You talk to the staff, who are very nice and kind (10/10) and order your drink (if you want). There is also a wide array of affordable food, you can get cakes, chapatis and quesadillas as well. I ordered Karma Cola (sugar-free) which doesn’t taste like any other cola, it tastes better. The cola isn’t too sweet as well, compared to other colas. You explore around the cafe, curiously, and find the Library. Now, this library is the calmest library I’ve ever been to. Shelves are filled with books and the room is painted in an ambient brown, making it feel even more calming. You look around the library, head to toe in a sense of tranquil. No music is played here. It’s very quiet. You leave the cafe satisfied and calm. Overall, you need to try this cafe, it’s great. The staff are nice, it is affordable, drinks are high quality and if you are looking for a cafe where you can study or just relax, this is the right place for you.

1 of my (and my writing friends) fav writing place in manchester, check out the back room to the right, follow it round, there is a piano at the back of this library like room. Lots of clubs on here such as a a writers meet, movie night wednesdays and art clubs etc. There is a plug socket at almost every table and there is also a room you can sit on majilis (floor sofa) lots of vege and vegan food options too.

A few changes to this place since my last visit but still has the quirky atmosphere as before. Not as many books on one part as I recall. Will return.

Staff are so friendly and helpful, service is quick and easy and the food is amazing. I would highly recommend!

Great place to study or work, suitable for group and solo visitors. Coffee and pastries are a bit pricey, but good enough for the price as well. The design of the place is great, as well. Can get crowded at times so it may be hard to find a seat, or can also get a bit loud because of all the groups visiting the place. Overall a good place if you want to kill some time or if you want to get superficial tasks done.

Manager is so rude. Walks around the place with a face on and speaks to people badly. Witnessed him do it. Awful, absolutely awful.

This was my first time visiting and the staff member was rude and has put me off coming back.

Absolutely marvelous experience at Chapter 1 Books today! I eagerly asked for the Wi-Fi password, only to be treated to a delightful twist in my plot—there was "no Wi-Fi," according to a charming staff member. Imagine my surprise when I discovered the password was not only available but displayed proudly on the wall for all to see. What an intriguing way to encourage customers to really explore their surroundings! Highly recommend for those who appreciate a good mystery.

lovely spot to work (if a little crowded at times) but the food, tea and coffee are so ridiculously overpriced and not worth it at all. The cheapest thing on the menu is a cold, dry croissant for £3.50. But the most disappointing thing by far is that there isn’t even the option to buy a normal cup of tea… what kind of cafe doesn’t have normal tea?? There’s only fancy varieties for £4+. So bizarre. How hard would it be to stock a few cheap teabags? No doubt they’d get away with charging a fiver for a pot anyway.

(Visited Apr 24) It’s NEVER easy to get a table in here, but luckily I asked two people if they would split a four-seater they just got. Since it was a Friday, I ordered a special- the Lavender Matcha Latte. A boujie treat! (Visited Jan 23) I’m back for another vegan hot chocolate! The choice of plant-based milk is fab. I also treated myself to a slice of chocolate orange jaffa cake- succulent and delicious. Unfortunately, it’s often difficult to get a table since the place is so popular (and is in a very central location). - I got a comforting vegan hot chocolate (with oat milk) and a cheeky slice of cake. A great selection!

It’s NEVER easy to get a table in here, but luckily I asked two people if they would split a four-seater they just got. Since it was a Friday, I ordered a special- the Lavender Matcha Latte. A boujie treat!

Vibes are great but coffee quality and cake quality ( apart from the karak tea) is appalling and not value for money. Its a coffee shop with bad coffee :( so wouldn’t come here for the taste. I come here all the time and honestly the vibe is perfect. Especially the new library room they got going on. But …. Since I’m here all the time it’s a shame I can’t eat the food . I’ve tried and every time I feel like I’m wasting my money. I really just want them to get an actual baker in or a basic trained chef that can make basic homemade nibbles so I can enjoy and actually eat something when I’m here . Or why not partner with a Manchester local bakery like ‘ Piccadilly bakes ‘ and get some gorgeous independent community and renowned business in? It doesn’t have to be fancy or a really niche flavour of cake like they usually do. They’d be better doing classic cakes but to a good standard than such a wide variety of very low quality ones. Honestly greggs and Macdonalds coffee tastes better! It is such a shame !!!! I want to write this review as hopefully, not too harsh but constructive criticism for the owner in hope I can actually enjoy their food and coffee one day!! Then it would be the no1 place in Manchester hands down. They are an asset to Manchester culture nevertheless but js js js the food and coffee is , politely , awful and they just need some new suppliers ! Please !! From a regular xx

Best chai latte in Manchester! I love the decor and it has a selection of games to play if that’s your thing. My favourite city centre cafe to read in but it can get very noisy.

I had a very delicious coffee here but the staff spoke to me incredibly rudely and ruined the experience. I'm not sure that I will come back here as there are many cafes in Manchester.

Likeable atmosphere + easy table service with QR code + ok wait, coffee is decent, okay price but i think their shakshuka (egg wrap) gave me food poisoning : ( would like to go again but probably will stay away from their food for now

Where to start.. the coffee shop had such a calming presence and is very different from most coffee shops, however i was appalled by the attitude of the waitress. After arriving with my work colleagues on our lunch break we decided to try a new spot, we sat in the Moroccan themed cushion space and ordered our drinks, around 20 minutes later our coffee arrived when we needed to be heading out. My colleague asked if she could get the drink in a takeaway cup politely, just for the waitress to stare blankly at her, sigh and walk away without saying anything. The one thing she did mention was our shoes being on, which i wouldn't of minded if the other people didn't have shoes on or at bare minimum a sign to say 'no shoes'. Realistically, i couldn't tell if she just wanted to start a little bit of a drama or if they were truly the rules as there was absolutely nothing to indicate a no shoe rule. We all decided to follow the server to grab our drinks as we were done waiting. When she realized we were behind and asked for out stuff, she rolled her eyes and gave us a scowl. Bare in mind not one of us had a rude tone or any slight face on us. As someone who worked as a barista, i understand it can be overwhelming, but never an excuse to be rude to someone just because you're having a bad day or that is 'just you'. I didn't want to leave a review but after seeing everyone else's experience, i think this should be a wake up call for the owner to rehire. Especially if you're paying £5 for a coffee that frankly could be better made, service should be top notch. In summery, if you enjoy long waits, rude staff and mid drinks, chapter one is the spot for you!

Cute idea but wow I have never felt so uncomfortable in what is meant to be a comfortable cafe. I walked in asking where they have a list of books to be greeted with a snicker and the waitress saying ‘the books are around the shop look there’. Bear in mind these books are next to people’s tables so was a bit awkward leaning across. Stuffy atmosphere to be honest and felt like it was trying very hard. Shame. 2/5 (2 starts come from 1 - the location and 2 - the concept). Really had high hopes so quite disappointed, couldn’t bare it for more than 5 mins.

Great place.....but is often full of people on laptops not drinking coffee, which sucks if you want to sit down and drink coffee.

Worst coffee I’ve ever had & where were the pancakes & banoffee pie???

Chapter One is our go-to place for coffee and cake when in Manchester. The staff are always lovely and the cakes are wonderful! On this visit, I had one of the large croissants with a coke and my friend had the biscoff cake and a hot chocolate. On previous visits I've had coffee, chai and hot chocolates, all of which were lovely. There are several milk options available and lots of vegan / dairy free options. The toilets are always wonderfully clean, and the atmosphere is lovely. If like me you like to photograph your day for the gram, you'll love this place it's gorgeous. The only reason it isn't a 5-star from me is that some of the chairs are a little rickety and I spent most of this visit worried my plus-size frame would reduce it to kindling.

The coffee was cold, the atmosphere noisy, and the prices high. Additionally, there wasn't much books available.

The perfect place for introverts, solo laptop workers and those after a relaxing, peaceful atmosphere! So many hidden nooks for seating options and bookcases around. Relaxing music and the sound of the water fountain makes this the perfect tranquil spot to grab a coffee ( or amazing karak masala chai). Laptop friendly and good wifi. Thought it would be good from other reviews and exceeded expectations! 😊

Amo este lugar , magnífico, el ambiente que se respira y siente es genial , es el lugar perfecto para dialogar, leer un libro , jugar , hacer planes de grupo, me encantó y siempre me place visitar esta hermosa cafetería 🤩🤩🤩💫 Por más lugares así !

very nice place to drink coffee, very convenient place to study and meet friends friendly staff

Excellent place to eat, chill, read or work. Great atmosphere and ambient music. Stable WiFi for uninterrupted workflow.

Very cozy, hidden gem in the city

Good vibes but the service was deadly slow, and the iced latte was just milk and ice without any coffee for some unknown reasons.

It’s a lovely cafe and the place is has a very characteristic interior. There is just one major problem; the barcode ordering system is painfully slow. You will be waiting over 20 minutes before getting a coffee, and this is on a quiet day. This needs to be sorted out.

Very chilled to be here, everyones warm and welcoming, wifi is excellent, drinks are reasonably priced, nice and they do matcha latte! The cakes are also delicious and different! Used to be 5* from 5 years ago but recently the service has been terrible. Usually have to wait 1hour for coffee which I have experienced everytime I've come in

super cute and cozy, has free wifi and seems like a good place to get work done. there are QR codes on the table to order things off the menu from but it takes quite a while to arrive (only ordered a hot chocolate but took nearly 15 mins).

Lovely coffee shop. A little pricey but isn't everything nowadays 🙄

Beautiful location, amazing book selection and great staff. My favourite place in Manchester <3

Popular study and work spot! Cosy space to spend hours of your day in. Different seating styles to choose from. A relaxing and de-stressed environment with dim lighting. Nicely decorated with books and cute flowers. Enjoy some coffee, tea, and cake to boost your productivity. Not the best place for a full meal, only snack portions. Can be busy during exam season. Central location. Great place to read and catch up with projects. Perfect for solo and couple dates. Dog-friendly. Excellent service. Friendly and welcoming staff, always smiling. Never makes you feel like you are overstaying. Vegan, vegetarian, gluten-free & dairy-free options are available. Instagram Links: Cafe @ChapterOneBooks Reviewed by @cesamargaux

Possibly my favourite place in the whole of Manchester. The chapati snacks are lovely, the teas (especially the floral Chinese one) and hot chocs are divine, the atmosphere is great. It can be tricky to find a seat and tbh the toilets could be better but I love it here

I have been coming here for years, recently I popped in and discovered it is now £4 for most teas and coffees. It's too much, we decided to leave before ordering.

In all seriousness , I've never waited over an hour .. for 2 coffees. Busy or not its literally ridiculous 😅 Fair enough , the decor and the space to work is quaint and the atmosphere of the people who come here is nice. But the staff are in my eyes just incompetent. There is no urgency to getting people what they have ordered at all. You can watch them just idle around in the kitchen whilst multiple people walk up and ask how long there order is going to be. I wouldn't come again , unless your happy to sit and read/work for an hour or two whilst they prepare your order. Then I wouldn't come here either. Oh , the pistachio latte tastes like a ... latte , which was just lovely. I expected pistachio but , I should be so lucky. Oh and it was luke warm. Good job guys 👏

£4 for a latte. Prices are higher than other cafes. Worth it if you are spending long hours here. Cozy atmosphere with little corners to hide away and do your work in peace.

The place, beverage and friendly service. It was lovely! Highly recommend.

Friendly bookshop / coffee shop with a range of interesting foods too. Slightly pricey for drinks but tasty. App order via QR code on table makes it easy. Advised food would take 30 min but actually waited 40 min+ and no apologies. Maybe look at the service times and what can be done about this at busy times? Lots of people chatting, chilling, playing games. Pet friendly. Clean gender neutral toilets. Would probably come back with friends so we could chat while waiting. Sat alone today and got a bit bored.

The cafe has a really nice vibe and the decoration is lovely and sets a nice atmosphere. It’s nice that they sell books as I’ve never seen a cafe that does. BEWARE I got locked in the middle toilet for 15 minutes before my friends came to save me. The staff find this a reoccurring event as they just said we’re very busy. So it seems that whenever someone gets locked in, the staff just wait to be informed before unlocking them. The lock is a little stub and never mind hard to grab, but it doesn’t turn once you’ve locked it. The door is ceiling to floor so there’s no escaping. The food is fine but was cold once I got to it because I was stuck in the toilet.

I recently had the pleasure of visiting Chapter One Books in Manchester, and I must say, it left quite an impression. The atmosphere in this cozy coffee place was simply wonderful, making it a perfect retreat, especially on those rainy days. One of the highlights for me was the food. I thoroughly enjoyed my breakfast; it was delicious and well-prepared. The coffee also met my expectations, which is a must for any coffee lover. What sets Chapter One Books apart is the exceptional service. The staff was friendly and attentive, going the extra mile by serving everything at your table, a rare and appreciated touch that not many coffee places offer. However, I’m giving it 4 out of 5 stars for a couple of reasons. The food did take a bit longer to arrive than expected, even though the place wasn’t very busy. Additionally, I found the prices a tad on the expensive side, especially the £5 latte. Nonetheless, these minor drawbacks aside, Chapter One Books is undeniably a great place. If you’re looking for a spot to relax, read, or work while sipping on a cup of tea or coffee, this place should be on your list. It provides a welcoming ambiance, tasty food, and a friendly staff that make it a worthwhile visit. I’d recommend it, particularly for a cozy escape on a gloomy day in Manchester.

One of my favourite coffee shops in Manchester cozy atmosphere, staff are lovely great range of regular + speciality drinks and cakes. Ordered the chapati this time and highly recommend.

Wonderful cute and cosy cafe. Good place to relax and study. The staff were attentive and friendly. Options for GF and alternative milks. Wonderful atmosphere, bright rooms and surrounded by books

Havent been here in a while, but the staff have become a lot more rude and a slic e of small cake for £4.50 is way too much.

I often come to this place due to location and space itself. It’s a lovely cafe. However the service is just rude and slow. And it has been getting worse

Not a bookshop but lovely cafe and good wifi

Sometimes crowded, but hands down the best cafe in Manchester

Quirky intimate and friendly. Well stocked bar. The food was fresh hot and tasty. Wine very very good. Lots of choice to match the dishes. We had prawns, chorizo gorgeous. The plates are a good size! Value for money! £60 for 2 with drinks amazing!!! Loved this place. We will be back. Note for manager needs candles on tables!! More ambience and some music 🎶 Great place !!!!

Amazing quiet space with a great atmosphere and range available. Great for WFH. Slightly pricey and could do with opening earlier before those 9am calls, but still a great venue (and it does open late to be fair!)

It's a nice coffee shop but the name and advertising is really misleading. This is not a bookshop. We came specifically because it comes up when you search online as a book shop in Manchester, the website and the window advertisement even says "independent bookshop". We sat for a coffee before then looking to browse books only to find there wasn't a bookshop here. Feel like I've been a bit conned and I wouldn't have paid for a coffee if I knew there weren't any books.

Weird fountain in the middle of the cafe kills the vibe

Great book shop / cafe. I liked that you can order via QR code from your table; you can also order books to your table. Can recommend the vegan biscoff cheesecake.

We found a table in this quirky place and had a selection of cakes, cold drinks and one savoury item off the menu. The cakes and cold drinks arrived (the drinks without glasses or ice despite being asked whether we wanted ice!) quickly but we had to ask about the savoury snack as it had been a while. It eventually arrived and tasted very good as did the cakes. Service could have been better

A wonderful cafe for remote workers and students looking for a place to work from that's not home. Tasty coffee, wonderful selection of cakes and a nice atmosphere to meet friends for a chat or work from without feeling like you are overstaying your welcome.

Worst coffee ever! After 20 minutes waiting, the waiter brought the worst coffee I've ever tried! Also, I paid £4 for a cortado!

A wonderful cafe for remote workers and students looking for a place to work from that's not home. Tasty coffee, wonderful selection of cakes and a nice atmosphere to meet friends for a chat or work from without feeling like you are overstaying your welcome.

Love the topsy-turvy seating options. Iced coffee served in a glass bottle was very wholesome and the vegan cherry brownie was fudgy and delicious. Will return.

I heard that this is the best place to read But it was annoying place The prices are expensive

Terrible, extremely salty food in tiny portions for far too much money. Atmosphere is basically like any coffee shop, including much cheaper ones. My "iced" chai wasn't just not cold, it was actually warm. Avoid this student trap at all costs.

Worst service in the world, took over an hour for our food to come through, and the staffs attitude towards us was so negative. They didn’t offer any compensation for the long wait and acted as if it was not their problem. Food was very average, but for an hour wait is just appalling. All we wanted was a takeaway breakfast not a stressed rush to the train station with cold food and some of us not even receiving any food. Would not recommend at all especially if you want a regular poached eggs on toast breakfast.

Didn't try any food. Came in for a coffee, it wasn't very busy but did look a little understaffed. We waited about 30 minutes for my coffee and ONE HOUR for my friend's ice coffee. An hour. You wouldn't wait more than half hour in a restaurant, let alone a coffee shop. Luckily we had nothing better to do than chat but the timing was terrible. Not even an apology in site, just an excuse. One which accused us of not putting a table number in. Not going back, especially as an Americano was £4.

Where do i start! It was a major mistake setting foot in this place, first off i was sitting down for a coffee(which was bitter) when I overheard a conversation between a kind looking woman and a server(whose name I later found to be Beth) who was VERY rude to the customer. The lady had an issue with her drink so had gone to rectify it (looking back I wish I had done the same… or maybe not considering Beth’s reaction!) Beth spoke abruptly and just seemed to be making excuses rather than apologising for making such an awful drink in the first place! The kind stranger wasn’t even being rude or angry about the state of her drink so the reaction from Beth was frankly shocking and uncalled for! Beth finally asked if the lady would like a change of drink to which she replied yes. To then be told by Beth that she could have asked for a new drink in a better way! I was gobsmacked! This is highly unprofessional and extremely rude. What happened to the customer is always right in matters of taste? Will not be returning

Beth was very rude to my friend that I went with today. Was absolutely appalled by their attitude over a simple question. If you want to ask questions don’t go here because you’ll be told you ‘could have asked in a better way’ poor behaviour ruined my experience and I won’t be coming back!

The milkshake was awful but their staff behaviour was even worse! (Beth) I hope they hire less rude people cuz I used to like this place! Also cappuccino was bitter !!!