Clockwork Cafe in High Peak

It seems this is a popular cafe with locals but I probably wouldn't go back. There were a lot of (young?) staff behind the till who seemed knowledgeable, but no-one at all in the customer area. As a result tables went uncleared for a long time, tables weren't wiped down at all and the floor was unchecked. I saw a customers dog come in and eat all the droppings from the previous child before the owner could stop him. Considering the high number of staff, service was also very slow as others have mentioned, even for simple or straightforward items; we saw several customers ask who were still waiting. Our lunch was fine when we got it and the food seemed okay, and to be fair it had no shortage of people coming in. What put me off most was that the whole customer area needed a really proper clean, not just tables but wall decor, seating, floors, front window areas. I realise not everyone sees this but for me this is an important first impression as well as necessary hygiene in a food establishment.

Blonde woman who works here needs to learn how to talk to people nicely. Went for ice creams for the kids at 14:40 and on entering she snaps to not close the door behind us. I was only being polite and didn't know it was warm inside. Went to order some ice creams, cakes and a toastie but she said in an eye rolling manner 'we're not serving hot food' I said 'what foods are you serving?' Thinking it was something to do with the heat; maybe they were only serving cold foods/sandwiches? She said 'only cakes and coffees as we're closing soon'. I just left with out buying anything as I didn't want to be a burden to her 16:00 closing time. If the woman was polite and explained things in a less snappy manner I would have settled for a few cakes and ice creams (without the meal). I would recommend self reflection and possibly communication training skills (unless it is due to a severe learning disability).

Popped in for a coffee and cake with my little one. 3 teenager behind the counter and yet took 15 mins to bring a hot drink and a scone. When I arrived a customer was asking for his coffee, the girl behind the till was very rude to him despite the fact he was polite. Scone was hard and arrived with shed loads of jam and a tiny bit of cream already put on the scone. Coffee was undrinkable. Sad as last time we went it was nice, has gone down hill massively!

Stopped for Sunday lunch today during our walk . We waited nearly an hour for food and when it arrived the whole meal was nearly inedible , waterlogged vegetables, burnt roast potatoes , soggy mash which tasted like instant and Luke warm . We had to ask 3 times for our cups of tea . I paid the £22 and will not return . A shame really as the lady running the place was nice but something needs to be done about the food . I would have been embarrassed to serve that mush !!!!

Usually never had a problem with coming here however today was not a good experience. We ordered 3 big Ben breakfast's and a tea and 2 fresh oranges. We waited over half an hour for the drinks to arrive and nearly an hour for the breakfast to arrive. When the breakfast arrived part of it was hot and part of it was stone cold. Needless to say we sent them back. 5 minutes later we got the breakfast back only to realise they must have been put into the microwave! The toast was soggy and my egg was not the same egg I had originally had and it was colder than the first! We had no apology from the staff whatsoever. There were 5 staff on so not sure what was going on. We won't be coming back!!

Ironic that this is called the clockwork cafe when the service is this slow! Maybe the clock is broken… We went for lunch on Sunday and ordered two lattes and two toasties. The cafe was busy so we expected a bit of a wait but didn’t get our drinks for half an hour and it was over 45 minutes before the toasties arrived! A coffee and a toastie do not take long to make! There were about 5 staff on but I’m not sure what they were all doing. At one point one of the staff started going round the tables asking people what they had ordered so really not sure what was going on! Thankfully our food has arrived by then, I think I would have got up and left at that point if I’d been waiting 45 mins and then was asked what I had ordered!

Can't believe the negative review on here. This cafe is our first choice when in New Mills. Over the years we've tried most things, lunches, snacks, cakes and all are lovely. Seen them unloading the fresh ingredients many times, all the best quality. Will cook anything as you want it. They were absolute stars during Covid restrictions with queues outside. All with a smile. What more can you ask for? Staff are friendly, time to chat even when busy (and it's always busy!). Will be back asap.

Stopped here for coffee and cake. They do not know how to make coffee here. Is was a weak latte at best. I had asked for a flat white- please do some research and train your staff. Tall mugs don’t help. The cake that I had must have been a week old at least. Stale and dry. Very disappointing visit for something so simple.

Just popped in for a quick bite to eat, very inviting, lovely staff the quality of the food and service was excellent. The bacon and egg muffin was well received…would recommend.

Lovely friendly cafe with great service. I had salmon and broccoli quiche which was delicious and have to say the best ever, pastry divine. My hubby had broccoli and Stilton soup with fresh bread and real butter. Very reasonably priced and I highly recommend.

Lovely friendly staff went out off there way to make our visit memorable. My friend ordered a coffee and wanted decaf which they didn’t have, so they went out and bought some for him, I thought that was very thoughtful. We got talking to the owner and we had a great banter with her. Keep up the great work and we will definitely be in again. Oh and the breakfast was lovely especially the black pudding cooked to perfection.

First tried this place a few weeks ago and have been back 3 times since. First, the food is fresh - like baked today, cooked today fresh. Fresh scones, sausage rolls, cake, everything. It's all so delicious. Staff are lovely people as well. Note it's not the place to come to if you want bearded baristas and overpriced avocade wraps, but there are plenty of other places like that lol.

Came into this great cafe after walking from Hayfield along Sett Valley Trail. The custard tart was delicious compliments to the chef. The owner was a lovely lady. New Mills is a great village as I lived here long time ago lovely coming back will visit this great cafe again stop for lunch next time keep up the excellent work.

One member of staff was really rude, didn’t smile once, practically shouted at me when I asked for a menu. Everything felt like it was too much trouble. Food was average, mine was cold in the middle. Wouldn’t return.

I eat here often, in normal times, because it serves tasty well priced home cooked food that comes steaming hot. Will wait to eat there if out for the day as I really enjoy the food and considerate friendly staff. Try the chicken and leek pie or the cauliflower and cheese soup, delicious! They are serving take away during lockdown.

Great food and friendly service. Social distancing observed locals friendly. Would visit again if in New Mills.

Unfortunately what could have been a lovely family lunch out (only two adults and one child), turned into an hour wait for a very simple order (two sandwiches, a bowl of soup and a kids meal). The cafe is not very big and there were almost as many staff as customers. No apology was made at any point during the delay, nor when we paid to leave. The contents of the sandwiches were not what we ordered and it is no wonder as we were asked to recall everything again we had when paying. Too many incompetent staff, lacking any degree of customer service skill. The food was average and whilst the cakes looked fab, it is safe to say we didn't hang around as were pretty disgruntled by the lack of apology or awareness from the staff regarding the monumental and unnecessary delay.

Nice and friendly cafe. Great breakfasts and food. Ate there a few times while we were on hol. Good value for Money.

Great coffee shop in the Town of New Mills. Lovely little place..Fab coffee and very friendly staff..They even threw in a free dessert as it was my birthday.. Would highly recommend if your in the area!!

Seemed like a rather friendly place. Ordered quiches, soups etc and had no complaints. Lots of specials on the boards.

Very good cafe, homemade soup which was very good and lots of choice of soup as well. The omelette I ordered was excellent. I came in twice in two weeks on my back from the dentist and the staff were very friendly as well, I...

Popped in twice now for a soup and sarnie with a brew. Warm welcome and homemade soups are a lovely taste with a pleasing sarnie salad to go with. Nice vibe and good pricing in a central location opposite the sainsburies and bus routes.

I have been to this cafe a couple of times now and I'm always impressed with the specials. There's usually a homemade pie, soups and desserts on offer. Their gravy is the best. The kitchen is in the cafe, you can see the food being...

I had the pleasure of dining at Clockwork Cafe the other day, the staff where a pleasure and the food was fantastic. Thank you for a lovely experience, I look forward to revisiting soon.

Tables dirty(sticky), crumbs all over floor, ordered a 'flat white and a latte' and recieved 2 cups of 'dishwater'.. Lady tried again saying, "you give the kids a chance"!!!!! (So your kids can experiment on me??). Then proceeded to spoon coffee out of the funnel...

Called in lunchtime and ordered breakfast. Tables were dirty and sticky. Was brought small breakfast but had paid for a large one. Woman serving said she would cook more food but it came when we had finished eating. No refund offered. Was not impressed. Owners...

Popped in for a coffee and a snack and saw that they were doing crumble and custard .. yum. Ordered and sat down. The crumble came a few minutes later and looked more like a squashed piece of flapjack that a bowl of crumble .....

This little cafe is fab!! My family were ona mini break in the area and just came across this cafe when out and about. We took our 1yo daughter in and they offered her a high chair, books and toys to play with, they really...