Cisswood House in Horsham - Phone Number, Reservations, Reviews

Saw an advert on Facebook for Sunday Dinner with "Kids Eat Free" so decided to take advantage, and take the family. My wife, 3 children and grandparents had a fantastic Sunday Roast and look forward to returning in the future. At £20 for 2 courses and £25 for 3 courses, the meal we enjoyed today offered exceptional value for money. Between us, we enjoyed 2 starters (both had smoked salmon), 7 main courses (4 x Roast Beef, 1 x Roast Chicken and 2 x Fish & Chips) and then x6 desserts (a selection of ice cream sundae's, chocolate brownies and cheese and biscuits). Given the quality of the food, and the service too, I would be very pleased to return on a Sunday when the kids meals are to be paid for...... it was that good. We already can't wait to return.

Was amazing really nice stayed in a suite which was just wonderfull by far best room have ever stayed in staff were very helpful breakfast was great, amazing bath in suite and walk in shower couldn't be happier will definately be back thankyou

Myself, Husband and our Son visited Cisswood House Hotel for lunch today. The food was nice, although the service left lots to desire. Our food arrived in a timely fashion, although then 35 mins after receiving dinner and having finished for 20+ minutes, there was no sign of our plates being collected and the next course being ordered. I went up to the bar to remind them that we were still here. Our plates were soon collected and dessert ordered. Another timely wait for 2 x brownies and a sticky toffee pudding, we were served pudding, exactly 1 hour and 2 minutes after our lunch was served. Trying to keep a 4year old occupied for this amount of time is not pleasurable, the opposite to what a lunch out should be. I also overheard 2 other complaints being made to staff during our visit there. It seems that there were only 2 members of staff to cover the restaurant and the bar area- this isn’t sufficient. I do not recommend here for families with young children, nor if you are looking for a quick lunch (by quick I mean 1.5 hours or less. We were there for 2 hours and I’m glad to be home after our visit)

A Prosecco breakfast to celebrate a special birthday. The waiter was really attentive and continually offered to top up the prosecco glasses and was very pleasant. The breakfast was OK and served hot and plenty of it but it was nothing special.

My wife, older daughter and I wanted to arrange a surprise 40th birthday party for our younger daughter/sister. We visited several places but Cisswood House was by far the friendliest and most helpful on our preliminary visit. Nicky the events manager was first class from beginning to end and helped plan the perfect celebration. On the day everything was ready and waiting as we wanted and the room looked fantastic. To top it all the food was plentiful and of very high quality and we got exceptional value for money. The staff were a true team and every one of them helped to make our daughters surprise occasion very special indeed. All in all highly recommended. We stayed over too and the rooms and breakfast were great. So five stars all round from us. Thank you.

The staff at the Cisswood make this place food is nicely presented and very tasty and a good selection of drinks Afternoon tea in the gardens is a lovely setting

We went to this establishment hopeful of a pleasant Christmas meal, but the reality of the situation soon became apparent. The ineptitude of the staff was matched by the quality of the food which was sad. The only thing that was of a high quality was the cost. I was very disappointed and would never dream of going back

Stayed here on business on the 28th and 29th. The young guy in the bar was great and made us feel welcome giving great service. We had food both nights. The food was lovely and reasonably priced for the area. Lovely relaxing stay.

Restaurant service: while the servers smiled sweetly and tried hard, they were totally untrained for their jobs. They took orders for items the kitchen did not have and didn’t realize it till the food was being served. Every time we asked for some variation to the menu, eg. Chips with a pie instead of boiled potatoes, it was “I’ll have to ask the kitchen” and they never communicated they answer although we did get chips. They also got the bill wrong. The following morning at the breakfast buffet the food was good but the staff who were standing around had to be reminded to refill empty items. Food Quality; My onion soup was tasteless, so thick it was almost a jelly and missing cheese/toast common with traditional onion soup. The meat in my pie was tough and gristly. Obviously from a poor quality cut. Others in the group had fried cod which they told me was “The worst they had ever eaten”.

I stayed at this hotel for a wedding. we had a large group of family and friends at the hotel. We changed room 3 times. The 1st one had a nasty smell, the 2nd one had the central heating radiator on with the temperature 27Deg C outside. our 3rd room was just about ok but I have taken pictures of the stained ceilings and frayed bottoms of the beds. I didnt sleep well as the bed frame creaked very badly. the beds were about the cheapest you could buy. I understood from other guests that several of them had problems with their wc's but nothing was done to fix them. I had a meeting with the Duty Manager who was extremely patronising and pretty offensive. i was informed that obviously my expectations of the Hotel were more than they provided. Amazing as on their website it states that this hotel is "deemed as one of Endland's most prestigious country house hotels and it is stunning!! the hotel is dark, dingy and needs some of the rooms and the communal parts refurbished and redecorated. by reception there are a few chairs to sit ion all of which look like they could do with a good clean or replacing. My son and his wife stayed one night and when they got to their room at midnight the beds were unmade and they had been given a key to their allocated room with other people's stuff in it. they were given another room and the beds weren't made. Other guests kept on using Fawlty Towers.

My wife and I stayed here last weekend. The room somewhat small but very cosy. In the evening we ate from the set menu, the beef fillet main course was outrageously good and perfectly cooked. My wife had the chicken main which she said was a wild yet perfect combination of flavours. For dessert we both had the passion fruit tart which was the icing on the cake. Staff were very friendly and informative, will definitely recommend for future

We attended a family wedding at this hotel and everything was just perfect. Absolutely fabulous cuisine with jovial and helpful staff. Wonderful.

We visited cisswood house yesterday for a wedding it’s such a amazing stunning place and amazing and very friendly staff specially Alex and jasmine. Would definitely recommend 😁

We visited Cisswood House on a groupon deal for a spar and treatments; We had a couple of hours first in the hot tub, gym, pool and Sauna which was lovely and very relaxing which is what we needed. The building has a beautiful original part and a new hotel which isn’t that pretty added to the back. The team team had great as we had booked and had to cancel a few times due to hospital this is also part of the reason for such a good score too. The treatments I was a little disappointed as I got a head and shoulder massage and facial but it was more like a gentle stroke it was relaxing but wouldn’t have really called it reflexology, massage etc. My partner described his treatment as much more intensive and deeper. So I have reduced the score by one. The staff where all amazing, lovely and engaging. Tom is the bar is the hidden gem of this place a polite and very helpful man and did his best to ensure all guest where happy and cared for. As the place looked nice we decided to stay for a three course Sunday lunch at £25 per head. Starter Ham hock Terrine, which was lovely but had a very overpowering home made chutney all over it, would have been better on the side or in a small dish but still amazing tastes. We both went for beef and again three huge slices, nice roast potatoes and veg, it came with cauliflower cheese (didn’t say this on the menu but I’m allergic to cheese) however it was in a side dish so the kitchen very kindly and with no fuss swapped for a couple of extra roasties, a good swap in my book. The food was beautiful but slightly over salted and I’ve seen other comments to that too, luckily I hand not seasoned the food before eating it so it was fine but they should reduce the salt in their prep. The pudding, was sticky toffee and butterscotch sauce with clotted cream but sadly was served with ice cream instead but was still lovely. All in all was a beautiful day, in a beautiful setting, with great staff and food above average and if it wasn’t for slightly too salty and bits mentioned as well as both treatments not being the same we would have easily given 5 stars. We will go back and will probably boom one of the entertainment nights which look fun and t only £49 for a meal and act and then a dance at the end for to be worth a visit.

For the £185 price tag for one night I would have expected breakfast to be included but accept I should have checked that at booking. However breakfast at nearly £19 a head Is taking advantage of a captive audience. For £185 a night I do expect to have complimentary water in the room, a working shower and decent toilet paper other than the very cheap hard single ply that we had! The hotel itself looks very dated, tired and the furnishings are rather worn and shoddy. The only good thing I can say is that room was clean and a good size and the bed was comfortable.

My friend and I went here for tea and were served by Alex who was friendly, polite and made us feel welcome and valued customers. We were given a cool timer when the tea arrived to let us know when it would be stewed, which was great. Alex went through the teas giving us knowledgeable advice so we could pick what we'd like. Lovely relaxing atmosphere in the hotel too

The waiter Tom and the manager were nothing but courteous and professional. Unfortunately they were severely let down by whomever was in the kitchen. Something needs to change as the business clearly has so much potential. I will not be returning and would not recommend eating here until serious improvements are made.

We went as family of 14 Sunday lunch over priced poor service food awful bar very restricted never again the beef was almost unedable very limited menu such a shame because the building is full of charm

Very surprised to read previous reviews - we had a delicious afternoon tea - good choice of teas, fresh tasty sandwiches, delicious scones jam and clotted cream and nice cakes -couldn't fault the food or the staff. I will admit that the building is tired but nice and warm, with real fires on a very chilly evening!!

Recently had afternoon tea at the Cisswood house, it was terrible, the sandwiches, the word comes to mind as rustic, the bread was dry, scones were hard, cakes tasted stale, very disappointing. On the upside the staff were pleasant.

this experience was. To be brief, the meal was awful, the vegetarian fish was wrapped in bacon and the beef, if it was beef was some form of meat rolled into a who knows what. Members of the family complained that the beef did not taste right and everything tasted of salt.

Didn’t even stay the night. We left as it was poor. The staff were friendly but the food was bad and the room we had was very tired. Sandwiches were on the evening menu. Sums it up really.

The best day. I have had four spa days here, this last one was because they had had a power cut on a previous visit. They did not have to offer a free day, but they did , all apart from our lunch. The staff very attentive and friendly. Tom our waiter bent over backwards to make sure everything was OK. My only comment. The. Pool could be updated. But old fashioned service totally eclipsed this. Will be back. Thanks to the staff. Xx

Hotel is rather tired looking and doesn't have much atmosphere. However staff are very friendly especially reception staff and Tom in dining room. Quality of food was pretty poor for a hotel of this size and menu a bit like pub grub. Both nights we ate here dining room was virtually empty but only 3 tables on our second night were used and our order was wrong which meant my husbands food was sent back and not ready until I had finished mine! So felt like we both ate alone. We were not impressed. Looks a very grand place from the outside but I definately would not recommend.

Rooms were not much better than a travel lodge. For a four star hotel I expect bottled water in the room. Complimentary hot beverages limited. Bathroom chipped tiles. Windows did not have any form of security latch. On the ground floor so window was shut or anyone could get in.

I liked the laid-back style of this place. Well staffed with smartly-dressed and pleasant people. Good food available. The small swimming pool, jacuzzi and sauna are a bonus

Lovely to be back at the Cisswood House for one of our dinner parties this month. The Garden Room has beautiful views of the garden, and provides the perfect space for a private dinner party. The meal was an absolute delightful, the food was delicious and a great experience. The staff were on the ball and helpful, everything ran to time, and we were well looked after. A pleasure to return to the Cisswood House. I look forward to returning soon.

My partner and I stayed on Friday night.

Lovely friendly hotel. Room good but slightly bland. Could do with picture on wall and full length mirror . Meals wonderful and staff helpful. Need to book a room at back as traffic quite noisy at front.

Hotel restaurants often seem to be a disappointment so I was not expecting much. I was very pleasantly surprised by an interesting menu and even more surprised by the quality of the food. I had only planned to eat on the first night of my stay but wanted to sample more so ate on both nights. The portions are generous and the food was prepared with skill. I could only manage 2 courses on the first night from a reasonably priced set 2 or 3 course menu.

We got married here in 2011 and had daughters christening here so thought it’s a simple choice of a place for my 40th

When you're pretty well the only residents on a Sunday night it can be a bit of a worry what the food will be like. We were pleasantly surprised at how good the food was. Some really imaginative dishes beautifully cooked. Local wines on the wine list too. Breakfast was spot on. Thank you.

I decided to take my Fiancee to The Cisswood, for her "birthday dinner".

We booked afternoon tea for a family birthday. Good value for money and they refilled the tea and sandwiches. Lovely staff, very polite and attentive. There were also games in the foyer that the kids could play. All in all a lovely afternoon!

Very filling full english breakfast included with accomodation. Served promptly with choice of drinks

Attended one of their recent Xmas party functions

My wife and I stayed the night after a work Christmas party night, the food at the party night was ok for a mass catered event, all of our group seemed to enjoy the event.

Arrived at the spa with nobody at the desk so had to wait for someone to return! We were pointed...

Food, service and ambience was 'nice' but not outstanding for the price paid. Nearby (if more expensive) South Lodge (and...

Set menu was very good value - choosing 3 courses each we ate too much! Nicely presented, tasty food and great service.

Lovely to return to the Cisswood House Hotel for our annual Garden Party. My suite was, as always, beautiful, clean and well presented. I had a great nights sleep, and the shower is super power which is great for the morning. Nice to see so many of my members enjoyed their night at the hotel too. The Garden Party was a great success, lovely well maintained grounds, delicious canopies, which continued until our private dinner event started, which was also delicious. Even off menu requests were accommodated, which we all really appreciated. At breakfast there were a couple of blips but the hotel were very professional and accommodating and resolved it for us. I look forward to returning again soon! Thank you to all the team for helping make our event and stay a great success. Always a pleasure to stay at the Cisswood. I forgot to take room pictures, which is such a shame, as it's a lovely space - next time!

Compré una oferta de groupon con un amigo para pasar una tarde en el club de ocio. Teníamos dos tratamientos de 20 minutos cada uno (con la opción de 5). Tuve el masaje facial y de cabeza que mini eran divinas. El esteticista fue amable y no apuró a pesar de trabajar en su propio ya que su colega estaba enfermo. Luego hicieron uso de la piscina, sauna y jacuzzi. La señorita de recepción era muy servicial y cortés. Agradable aunque un poco anticuado. Que remató el día con una taza de té (desde una gran variedad de opciones de té) sirve maravillosa en los encantadores jardines, y decidimos tomar una merienda antes de volver a casa.

Habíamos reservado para una cena de celebración del cumpleaños de anoche. Comimos fuera en el césped, ya que el tiempo estaba bien. El entorno era agradable con 3 mesas de madera con parasol y aunque se podía oír el ruido de la calle cerca, no dejes que lo preocupó. Nos sentimos relajados y deseando la comida de haber contado previamente que la recepción había dos vegetarianos en nuestro grupo familiar de 5 personas. La opción en el menú era pobre y confuso, por ejemplo, "Patatas con patatas fritas". Etc. Incluso el camarero era sorprendido! La única opción de comida vegetariana fue gnocci pero había dispuesto a preparar la pasta. Uno de nosotros pedimos un pollo entero pensando que iba a ser un poco, pero fueron presentadas con un enorme pollo entero (blanquecino, uncarved no es realmente fresco y asado). No apetecible. El camarero se disculpó y lo llevó de vuelta a la cocina para cortar. Generalmente la comida que servían era igualmente por debajo de la media. Las patatas cocidas no estaban lo suficientemente cocidos, la hamburguesa grasienta, etc. . . Las servilletas no olía tanto fresco. Nos quejamos con el camarero que nos sentimos avergonzados por todo y mantienen pedir perdón y volver a hablar con "el cocinero llamado".

We've just returned from cisswood House & our visit was great, very friendly reception & quick check in, our room was large & the bed was comfortable, all usual bits in the room tea coffee kettle & iron & board, could have done with more than one pack of biscuits though at least one each, room was quite hot but we kept windows open all night, there was a faint too, bathrooms good size, usual toiletries & lovely towels,shower was strong but I did have a problem regulating the water temperature it seemed to fluctuate but maybe that was me!!! Lovely gym & adequate size pool which was lovely & warm, also hot tub & steam room, breakfast was of a good standard & service good , lovely gardens with tables & chairs which was ideal during early evening, plenty of room for children to let off steam too. Didn't eat here during the evening as we walked to a nearby pub but others said it was good. It would have been nice to have a safe as we had to carry bits around with us, we stayed in number 47, which was lovely & quiet. Would stay again.

A small, quiet hotel that lacks atmosphere. However, be amazed by the food served in the restaurant! Beautifully presented culinary delights make the noiseless but tastefully decorated restaurant a pleasant experience. Some soft classical music in the evening would do wonders. Breakfast was very good although no sign of any fruit juice! Staff are friendly and helpful. There is a small pool and gym but not so large or well equipped that you would wish to linger for long.

Stayed here for 2 nights on business. Overall ok, room was spacious and comfortable. Restaurant and breakfast pretty average. Service patchy.

Have to say we loved the four poster in out room and the bed was the absolute nuts!!! I haven't slept in a bed that comfy in years All nice and clean and some prosecco awaiting in a bucket...happy days :)The chocolates wasn't all that but hey hoEveryone was very friendly and helpful The birthday girl loved her salmon salad, while i had a burger and fries which was okBut nothing to write home about Breakfast was nice, full English all grilled up and that....solid 7Its a decent little place and I probably would stay here again just for that bed lol Thanks Cisswood House

Stayed at Cisswood House last night on business and find nothing has changed at the place since my first visit many, many years ago, and to be honest I can see no reason to return. While the staff were friendly and the place is clean, there was zero atmosphere - I mean like a vacuum - at dinner or breakfast. The room number signage for my room was all out of whack and took a while to find. The bed, which was meant to be a double (I booked an executive double) was in fact two singles pushed together. Not a problem you would think but with a folded blanket under the sheets down the centre of the bed - I guess to fill the gap, it was just bizarre and so uncomfortable. Breakfast was ok, but came complete with Christmas music, yes in March! So there you have it, my rating of Cisswood House is 'distinctly average', a great shame because it could be so nice given the building and location. Won't be rushing back.

My husband & I stayed here a few weeks ago for a murder mystery weekend. The hotel is perfect for this purpose & our stay was amazing. Staff were great, nothing was too much trouble. We had decided to stay an extra night to enjoy the spa facilities. To start with our room was far better than I expected. Because it was my birthday my husband splashed out on a 4 poster room. We stayed in room 30, which is a massive room with an incredibly comfy bed & a lovely ensuite with bath & shower, which has great water pressure. The first evening we decided to eat in the restaurant. Because I'm fussy I had the old failsafe of fish & chips & hubby had steak. The portion sizes are massive. If anything too much. I couldn't eat even half of what was on my plate but it was truly delicious, as was the steak. The next morning we were treated to a fantastic breakfast which I cannot fault. A few hours later I had a quick swim in the pool & hot tub followed by a very nice massage. During the afternoon & late into the evening we had the murder mystery & were treated again & again to wonderful food. If you are thinking of attending one of these events I highly recommend it. Or if you just want a nice relaxing weekend away & perhaps a few spa treatments then this is definitely the hotel for you.

Ended up there as a last-minute alternative to our usual booking (South Lodge, just up the road). Asked for the toilets, the guy on the front desk says (I quote!!) "Down the corridor... you'll smell them before you see them!" - was funny at the time but seriously?Rooms were in serious need of updating. Breakfast was ok but the smell of the kitchen embedded itself in my suit and I had a sausagey aura for most of the day.Not too pleasant...!

The Room was lovely for the price clean and tidy but very hot and stuffy! I know it's Feb and 9degrees outside but it must have been 26 inside then on to the disaster of a restaurant with the steak being full of muscle and fat and the service shocking

We went along to the Murder Mystery evening on New Year Eve's and think we were lucky - reading other people's reviews on here. We had a nice meal which we pre-ordered about 3 weeks before. Our room was okay - but as others have commented on, the radiator was on full and the room was like an oven. We had to turn it right off and open the two windows in an effort to cool the room down to have any chance of sleeping. The room was fine and seemed clean, but there was only one packet of biscuits and no tissues. It was a long way down a lot of passages - the hotel appeared to have had some random extensions added on at all different times - which makes it a bit of a maze.The advertised spa was closed when we arrived, so no swim for us. We were told we could use it between 9am and 10am in the morning, but that was also the allocated time for breakfast. As the whole hotel was used exclusively for the Murder Mystery package on NYE, the staff were able to keep everything running okay as all guests were in the same place at the same time. We had no complains about the food and the service was efficient and staff polite.The Murder Mystery was staged by The Killing Game rather than the hotel - which was just the host venue. That bit was a lot of fun, followed by a disco. The DJ did the countdown to the New Year 2 minutes early, but I guess that didn't really matter.Overall, you get the feeling that this hotel needs a good refurbishment and perhaps some better management. It has potential but looks very tired at the moment and customer service is clearly very hit and miss.Although our experience wasn't too bad, we don't feel inclined to go back there again. Shame really.....

me and my boyfriend came here for afternoon tea and drinks. i wouldnt bother as the cakes and biscuits are bought from the local tesco!!!!!!! charging that amount for tesco food. My boyfriend went to the toilet and on his way back heard how the manager was speaking to some staff members and said it was out of order. staf serving were very nice and good workers.Cisswood sort it out and dont buy your afternoon tea from tesco.ps how do i know its tesco... staff members discussing it :) also is visible.

We ate at the restaurant on Christmas day, we booked 4 weeks before and having seen the menu we were very much looking forward to our lunch here. When we arrived we received a warm welcome and were invited into the lounge for a glass of Champagne. We were soon advised that our pre reservation food choices were not available due to a computer malfunction. We advised that we had a Gluten Free person in our party, we were then advised that our meal choice was Turkey or Nut roast, this did not reflect the extensive menu as advertised, which was disappointing. We were than escorted into the dining room, we carried our own drinks of course. Our table whilst decorated nicely was a trellis table and our party of four had to then adjust ourselves to sit at the table without hitting our knee's on a leg. The food then started to arrive, we each needed to assist the waitress in situating the food on the table due to the limited space. From the first course to the last, the food was disgusting apart from the soup which at least I enjoyed. The food was not fresh and looked as though it had been prepared well in advance, possibly the day before ??. This was our special day, my partners Sister had come over from New York and my young daughter said at the end of the meal, Daddy I thought this was going to a special meal. When we arrived home I had to feed my daughter with something edible. We were so disappointed not just because we had paid approximately £100 per person but this was our Christmas day celebration. Two days later I wrote an email advising the hotel of our experience on their web site with no response. If I had paid £5 a head I would still be disappointed, I will never eat at this restaurant again until a drastic change is made.

To be honest, I'd rate the hotel between "very good" and "excellent", but didn't want to give it a full "excellent" rating as there are a few tiddly issues we brought to the hotel's attention. Generally the stay was lovely.Our first visit to this area. First impressions of the hotel were good - a plentiful free car park which was easy to access and find.Walking into the hotel, it was warm and welcoming, and the receptionists were friendly and efficient. I wish they had mentioned then that the spa was going to close earlier as it was New Year's Eve, like they had a notice on the counter about the revised breakfast times for New Year's Day. Luckily I managed to get there with 30 minutes to go, so got a short swim in. The pool is small but sufficient for a hotel of this size. There was also a large hot tub and sauna but I didn't get time to use them. Because I was rushed (knowing I only had 30 minutes) I didn't get time to dry my hair there and needed to do that in my room, which highlighted the problem of a lack of mirrors! There was one in the bathroom, but not with a normal socket of course. Our friends didn't have this issue in their rooms, with sufficient mirrors. An issue which could easily be resolved in our room, which appeared fairly newly decorated. The decor was lovely, and the bed enormous (and comfy). Crisp, clean sheets and nice furniture. Nice tea selection (no tissues, biscuits or water though - which would be a nice touch to warrant the excellent rating). (Our friends did have tissues and biscuits and when I mentioned this on check-out they said we should have had them.). The TV was good and Hotel book informative. Free Wi-Fi which was easily accessible, was useful, and we experienced good service although the signal wasn't strong.Our 3 course meal was very pleasant and the service excellent by all involved. Thank you. It made for a very pleasant evening, including the DJ that helped welcome in the New Year.The next morning the breakfast on offer was plentiful, varied, nicely set-out and very nice. They kept the same table structure which made for easy dining as guests resumed their same seats from the night before - so no chaos and dramas. Breakfast easily finished before the 11am check-out time.I mentioned the points for improvement to the hotel and they were interested and said they would be able to do something about them, so thanked me for telling them. Unfortunately the signal for their credit card machine let them down and a big queue appeared of patient guests waiting to check out. I hope this is something they can overcome too. If in the area again we would definitely return.

My mum, sister and I visit every year or so for a relaxing day spa and afternoon tea break, as this hotel is central to all of us. We have never had a poor visit. Staff are courteous and knowledgeable, hotel is pretty and cosy. Food is very good. Open fires are lovely. Always ask if there is a wedding on when you book as that can detract from the atmosphere. Otherwise, a consistently good visit and service. We always leave feeling relaxed!

On departure I was given my invoice and I settled the amount agreed.Two weeks later I received an email saying I had £67 to pay, I responded by stating I had settled the agreed amount on departure.They have now taken the money out of my account without my permission. I am disgusted they have done this.

My husband's works Christmas Do was arranged at the Cisswood House Hotel. We booked a room so that we could take advantage of the spa facilities and chill out for the afternoon before the evening dinner dance. Really good facilities and very relaxing. Room was lovely, nice size, clean and bed was comfy. Lovely setting in the old building and grounds are really nice for a stroll around if you fancy.Evening do was very well organised, food was nice considering it was mass catering. Only thing no wine included in the price so we ordered this on the way in. DJ was good but put in a few random songs which cleared the dance floor but he was happy to take requests. Only downside of the stay was that it was very hot, due to the mild winter we are having I don't think the radiators needed to be up so high.All in all would recommend, friendly staff and good facilities.

Pretty and very friendly. The best gluten free high tea ever. Warm fires and cosy nooks. The Garden Suite was lovely with welcoming champagne. The spa was small, but the back massage was excellent. The pool was also small and the least glamorous part of the hotel. The food was good, with a good variety. Breakfast was excellent and freshly cooked to order. We thoroughly enjoyed our stay.

Went here for afternoon tea and although the food was nice enough you only got 1 1/2 cups of tea, we asked for more and they told us it would be extra, the only place I know locally not to offer free refills and at £19.50 per person not good value for money.

we have stayed at the cisswood before and it is a nice quiet hotel set in pleasant surroundings the rooms are spacious and comfortable and the breakfast menu was very nice. we have also been for afternoon tea here on a few occasions and it has always been good

this is the place to be afternoon tea starched linen table clothes may sound old fashioned but with a view of the enchanted garden this matched the equally enchanting high tea, arranged was a range of loose teas loooking so sumptuous in individual clear containers lifting each one and just taking in thge smell of the most exciting teas to choose from along came a fabulous ranbge of finger sandwiches a lovely waitress went through the finger sandwiches, followed by dusted homemade scones could have been a little bit more generous with the hjam no problem though along came along more and clotted cream no problem, tea replenished with a special timer depending on the tea chosen with a glass teapot this required extra hot water lovely idea but tea cooled down very quickly, then more sandwiches arrived just say a few extra sandwiches and generously more arrived, a most enchanting afternoon and no time no problem one could stay - staff were there to freplenish but were not imposing, we would give the whole afternoon a star rating a great place a great afternoon

Digne d'une bonne cantine, et encore.Aucune saveur. Salade correcte, le reste : fade, sans goût. Essayer plus loin le Cabtree, un peu mieux.

This was part of a 50th birthday surprise. On booking website looked very appealing . The room booked an executive double room . Layout of hotel hotchpotch . Room nice and bed comfortable, clean . View none existant ,at back of hotel view onto hotel pool roof lagging and pipes not appealing. Wedding occuring when there felt stuck at back of hotel so as to accomodate wedding guests more so . I realise weddings generate income but felt focus was more on that party . Leisure facilties pool and sauna , jacuzzi . Very tired needs major overall unkempt look about it not happy with hygiene did not stay in there long . Breakfast next morning adequate but nothing special. Over all very disappointed as was expecting a lovely country hotel this was mediocre would not recomnend if visting Horsham which is a lovely town try accomodation more central

Staying two nights on business. The welcome was friendly and my bags were carried up to my room - a welcome service as I did not see a lift anywhere in this older part of the hotel. The room was very large with a very comfortable bed. The bathroom was also big and well equipped. The occasional loud gurgling noise from the water system were startling.No air-conditioning, which for most of this summer wouldn't have been a problem but it was 27 degrees and air-less in the room. I finally found a little fan tucked into the bottom of a wardrobe - much better!The main complaint about the room was that it needed a lot of TLC expended to bring it up to modern standards. The paintwork was chipped and in need of re-doing; the furniture was from the 1960 / 70's ( and not in a good way); the bathroom floor had not been cleaned before my arrival as it still had footprints on the tiles that had not been washed off; the lighting was very shabby with the pull switches ragged. Sounds like small things but no excuse for a dirty bathroom floor and marks on furniture and inside of wardrobes. It all adds up to a sad room! This hotel was a good price for the area, had friendly staff but it conveyed a feeling of an uncaring ownership. These days - just not good enough. I won't be staying again.

Delicious tapas menu - quite unique this sort of oldie worldie hotel. Wine was good selection.Staff knowledgeable and attentive.

In need of a little me time before the impending arrival of my baby I booked into Cisswood House for an overnight break.When I called to enquire the person I spoke to was friendly and ensured I got the best price available for my requirements. This was without me asking and very refreshing. Hotel itself is charming and my room was spacious and had everything in it that I needed. I slept beautifully for the first time in a long time (with a 15 month old at home you can see why!). It was so peaceful.The tea/coffee/biscuits provided were lovely and I was really impressed that decaf tea was available.The shower was powerful as well which was a huge bonus as so often the pressure is low in hotels.When I arrived the TV was on in my room and the remote wouldn't work to turn it off so a quick call to reception and I was provided with a working remote within minutes.The customer service was excellent throughout including reception, the restaurant and bar, the gym facilities and the spa (Stacey). I ate dinner and breakfast at the hotel and both were delicious.I used the pool and jacuzzi and found it very clean and the changing room was to a high standard. I also had a pregnancy massage and manicure at the spa and feel totally relaxed as a result.All round brilliant stay and would love to return at some point. Thanks Cisswood House.

We enjoyed the brilliant English tapas during our two night stay. Excellent food, superbly cooked and presented. We met the chef and he has a Michelin background, which shows through in his food and style. Prices are very reasonable for food of this quality. The traditional menu looked ok but was a bit like pub grub, whereas the fine dining menu was heavenly.

We had an overnight stay on Friday after a family wedding. The hotel and its grounds are beautiful. The staff were amazing, catering for all of our needs during our stay. I'd definitely recommend for a wedding and an overnight stay.Thank you so much for making such a special day so perfect.

It was like being inside a drum at a rock concert. Many rooms are around the gym, so you have the music blasting out and thud thud of the running machine! Bar has loud tv with background noise from the stereo playing old style lounge music. Cheap but scruffy

Went there for Boxing Day lunch, EXCELENT value, great food. Must book at least three months ahead. Looks to see, have lovely gym. i believe the rooms are also very nice

We stayed a Cisswood house as part of a wedding and we weren't disappointed. The ceremony was held in the stunning grounds and it was absolutely beautiful. The staff couldn't do enough for us and No matter what time of day they were asked something they were extremely professional and polite. The evening meals were superb, beautifully present and tasted superb.We stayed over after the wedding and the rooms were spacious enough and clean, my only criticism is that the room was a little tired looking and the curtains weren't hung neatly (that sounds really picky I know but they didn't sit right on the rail and sagged slightly which made the room look tired). The bathrooms were extremely clean and the shower was a power shower.The breakfast the following day was buffet style for the wedding party and it was superb, we couldn't have asked for anything more than they provided and I would highly recommend this venue for either a wedding or a weekend stay as it was delightful.

We were part of a wedding party, and the hotel restaurant did a superb job. Absolutely top notch ! We stayed over so enjoyed breakfast the following morning too, with our family and friends. Its a lovel yplace, very gentle and traditional with superb grounds.......my only gripe would be that it was very hot inside.....but for some that might be ok :)

Disappointing to see this place for the worse.It used to be you could get a reasonably priced lunch or afternoon tea where the food and price were inline with a reasonable expectation. Prices were good, good was reasonable, happy customers.Recently a massive price hike and WORSE not better service and food leaves a bitter taste, this can not be considered a step in the right direction by any measure.Gone is all the quant china and teacups, mismatching cups, generous scones and cream and a fair complement of sandwiches.Now about £20 per head buys you tea in vanilla cups, a stainless teapot, a tired cake stand with a terribly small compliment of sandwiches (just 3 small fingers per person!), lame (and small scones), weird runny jam and a bizarre and not that great selection of cakes.If you want to charge more, sure - but ensure the service doesn't also go backwards too, this is a no no.Maybe a small increase in price while maintaining the same level of quality as before would have been acceptable.Instead, standards dropped, prices hiked up through the roof.2 people, a tiny afternoon tea of about 5 modest bites of sandwich will cost you £40, for that you can get a decent meal say at an Indian restaurant or spend a little more but get a massively better lunch nearby.Misses the mark by overcharging and under-delivering. Hope this gets resolved or I imagine this venue will never recover from the amount of people this poor combination will drive away.

Great location, lovely clean rooms. Stacey in the spa was amazing. The breakfast is fantastic. Staff friendly the only thing that needs updating is the pool area. But other that that will defiantly be going back again

My sister & I took our mum and 3 other family members for Afternoon tea at The Cisswood House Hotel. We were taken to a private room, which was a wonderful surprise. The service was very friendly and so efficient. The afternoon tea was delicious, with as many refills of tea / coffee as we wanted. We would definitely go back again.

We were here for Mother's Day lunch which was a table dote menu as obviously a busy day for lunches. Starters were fine my smoked salmon was nice enough although there is not much you can do wrong with this and my wife's soup of sweet corn and bacon fine also. The mains were a little disappointing my fish of brill and smoked chicken was really quite small and the other dish of roast beef my wife felt the slices were very thin.Puddings were ok there was also cheese option, which was nice, plus coffee and chocolates.Quality of food was fine but a bit sparse and also feel the price tag was because it was Mother's day and was a bit steep! Service was good although most of the waiting staff are young and one didn't know the difference between beers/ales and lagers which was a little disappointing especially in an establishment of this standing.

See my review of the hotel for more info on the dinner but suffice it to say the breakfast was an excellent selection of all the usual suspects but lots of it and well cooked. Worth going for the breakfast alone

Had one of the best cream teas we have eaten. value for money and as im a little fussy and wanted to pick my filling they were fine with that too. thank you cheffy.....

I stayed at the Cisswood House hotel for one night at the weekend as we were attending a function. The hotel itself is fine. The room was quite basic, nothing special. We were given a discount rate apparently, but had i paid full price i would certainly have complained. The door to my room was rather strange. It needed an actual key to lock and unlock it. I noted on other rooms elsewhere in the hotel that they had keycards. In the event of an emergency getting in and out out a locked door might prove hazardous. At the event the food was quite good i have to say. The bar staff though were rather slow and needed prodding. Not all of them i hasten to add, but most. One particular girl was rather poor. I bought a bottle of Prosecco and gave a £5 tip (as i hadn't tipped on previous visits to the bar). She didn't even thank me or crack a smile. Then she gave me a bottle that hasn't been chilled. I had to ask for an ice bucket that she simply put water in. I had to prompt her to put ice in it. Then she didn't even bother to ask me if i neeed glasses. All this AFTER i had already given her a tip. I wish i hadn't bothered giving a tip. They just seemed out of their depth.Breakfast in the morning was ok. I didn't see any croissants etc but it was ok. So it wasn't bad as such, just a few gripes, but i wouldn't recommend it.

An ideal venue for a quiet, high quality Sunday lunch at a very reasonable price. A very comfortable dining room with excellent service and no pressure on how long we stayed. The food was freshly cooked, beautifully served with the five different vegetables in separate dishes enabling you to help yourself. The Sunday roast is £10.95 per person and the menu has a range of other dishes.Ideal for couples or family groups. There is a separate lounge area with comfortable seating for coffee etc

Stayed here for a charity ball. The food is good and the rooms are comfy, we stayed in a four poster bedroom which was lovely. the only disappointing thing was that there wasnt any water in the rooms so ended up paying £3.40 for a bottle from the bar. Otherwise a lovely hotel in a lovely setting

Mediocre afternoon tea, sandwiches and cakes(tray baked) uninspiring, scones were light. Crockery standard hotel ware. Waitress didn't know what fillings were in the sandwiches, overall not a place I would recommend to friends to visit when there's other places locally that are so much better.

Recently visited Cisswood House for Afternoon Tea with some friends.What a bargain for £12.50pp. Lots of sandwiches, lovely warm scones with clotted cream and jam and big slices of carrot cake, chocolate brownie and a sponge cake. Copious amounts of tea were drunk!Great little find. Will definitely go back!

I have been visiting this hotel for a bar lunch with friends on a regular basis over the past 18 months. On the first couple of occasions the food was good and exactly as expected from a bar lunch - a selection of sandwiches, omelettes and burgers with various side dishes. Then for some reason the food went downhill with soggy undercooked chips, what looked like very cheap tuna in the sandwiches and ingredients missing from those advertised in the veggie burger on the menu. Today we gave it one last chance and I have to say that the standards seem to have returned to those I experienced on my first few visits. I had a huge omelette which was served with lovely crispy chips and a salad. The portion was so big I couldn't eat it all. One of my friends had a salmon baguette which again was stuffed full with salmon and another asked for a sandwich with a filling not on the menu which was readily provided. The service today by Brandon? was very welcoming and friendly as it has been on all our visits although sometimes in the bar you have to wait quite a while for the appearance of any member of staff. The atmosphere is comfortable and relaxed with a cosy fire in the winter and lovely gardens to sit in during the summer as we did today.The bar lunch is not expensive, a couple of soft drinks, a meal and coffee for less than £15 a head. I consider that to be good value and thanks to today's experience we will return.

The service and food was great, not much I can add!Nothing was too much trouble for all the staff and it appeared that a lot of thought had gone into my order.

We enjoyed a lovely afternoon tea whilst celebrating mum's 80th birthdaý. She so enjoyed it, it made her day. Thank you.

very relaxing evening, great food and great service & staff, If you stay at the hotel, you must use the restaurant as it's the best part of the stay

Went for birthday cream tea would never go back again, it's local but still would pass. Asked for scones and tea, we were told only place to sit was on settee by front door, tea came with A scone.

We had a nice meal here the other night. The food was good, wasn't amazing, but it was good.Nice drinks too. Good service.Was disapointed the cottage white wasn't available, as had previously looked at the menu and was looking forward to it.

very relaxing evening, great food and kind staff, If you stay at the hotel, you must use the restaurant as it's the best part of the stay

First night's dinner included in the price of the deal. The food was good and excellent value for money. The service was good too and the table looked lovely. The staff were very helpful as two of the party were disabled. They couldn't have done enough.

Oh dear; haven’t been here for over ten years and it hasn’t improved. In fact I believe it has deteriorated. The table reserved was set for the wrong number which didn’t inspire confidence. The previous narrow apero area along has been knocked into the main dining room to enlarge it, in fact the restaurant is now huge. It used to be intimate; no more, the atmosphere is sterile. Ordering the main courses as sat outside having our apero and only on a Thursday evening, some of the dishes were off for the rest of the week. What’s going on here? – they take infrequent deliveries and live out of the freezer – it makes you wonder. The wine waiter needs some basic training. You don’t, with 6 people at table, start filling the red wine glasses to the brim; the bottle will not stretch and, in any case, you put no more than a third of a glass out to let the wine air. The wine list is short and unimpressive. The menu is good enough (that which is still available) but disappoints on delivery. The smoked salmon was the exception; excellent though the salad bed was uninspiring. Main course duck was awful, soggy skin not crisped placed downwards on the plate in ‘gravy’ made the skin inedible. My thai vegetarian curry seems to consist solely of potato and rice. We made our excuses and went after the main course; we’d endured quite enough. This was a special occasion for us - sorry, it was ruined

hotel a bit dated and in need of some refurb, but was very good for price, staff very helpful, and breakfast was quite good, on he first day we were to early and they provided a take away breakfast.good place if you need to stay out side of Brighton, only a 15 min drive.

We held a get together here for one of our friends whom is due to have another child. They used the spa facilities, had a room to change in, and met us all in the restaurant for lunch. We had pre ordered, and for the ones joining us, the maitre'd sought us out and collected our order so we could be served together. The food was beautiful, we had an afternoon tea, lovely fresh sandwiches, little brownies, cake, and a scone that tasted freshly baked and warm with some delicious strawberry jam and clotted cream. This was a very reasonable £12.50 and included a selection of hot drinks. Do not assume this will be an overpriced, pompous place, its very cosy, homely and welcoming and just the ticket for a girly get together or a lovely romantic meal. The finishing touches to the tables were gorgeous, the service attentive without being intrusive and I'd definitely recommend coming here.

My husband, myself, and our young toddler stayed at the hotel for a few days, (hotel review is separately dealt with) and used the restaurant twice during our stay as paying guests as we had no meal plan included in our stay. Both times we ordered from the lounge menu. The food was actually very good bordering on excellent, though it was only "sandwiches" we had, everything was fresh, delicious and well presented. The hand cut chips are particularly tasty and great value for money. The atmosphere is quiet and elegant; the gorgeous gardens provided a serene and beautiful backdrop to our meal. The staff were excellent, which surprised me as there were many 'young lads' on the serving staff who I expected would be lackadaisical, or rough around the edges, but in fact they were very professional and polite, and took the trouble to go the extra mile for me when I needed it. I was impressed by all the staff. The value for money side of things was where I had mixed feelings. You can order a sandwich of ciabatta or baguette for £7.50 (if I remember rightly) with a choice of fillings, and you get a huge sandwich which one person may well struggle to eat. By contrast the vegetarian burger is a seeded burger bun with a slice of grilled goat's cheese and roasted pepper, at £10.95 (again, I think) even taking into account the chips on the side, this is far worse value than the cheaper, larger, and better sandwich. I also think the seeded burger bun is a little McDonald's-esque and doesn't really fit in with my ideas of fine dining. One other negative was that I had a hot chocolate which had no discernible taste of chocolate whatsoever and was really not nice. In all fairness I was offered a replacement, which I declined, and then I was offered a complimentary drink of my choice. So although the hot chocolate was undrinkable the service was faultless. In general, though some of the food was slightly overpriced, I will certainly revisit the restaurant if I stay here again.

If you want a trouble free, romantic wedding then Cisswood House Hotel is the place to book. All the staff were friendly and very helpful, nothing was too much to ask. My son and now daughter-in-law enjoyed their very special day to remember last week.Beautiful surroundings, lovely food, excellent rooms with extremely comfortable beds. Would highly recommend and can't wait to visit again.Thank you to ALL of youJeanette x

First class attention to details and food was excellentWould recommend this hotelNo negativity Every need taken care off

It is disappointing to arrive at a restaurant for your booked table to have it pointed out to you from across the room. Is it really too much to ask to be shown to your table? When we asked what the soup of the day was, the waitress replied "I have no idea" - she did make a joke of it but really how can she not know that? After placing our orders we realised that everyone else had bread except us so we asked the waitress for some - the response was " Didn't you get any?" ....When the bread did arrive there were 3 rolls in a basket reminiscent of the 1970s and 3 small triangles of butter. The starters arrived - presentation uninspiring to say the least - duck liver pate - not a bit of greenery in sight. The Caesar salad was similarly underwhelming. The soup - cream of broccoli - was fine. It would have been nice to have a bit more bread with the soup but the basket had been whisked away with no offer of any more for the soup. The lamb main course was on the small side while the beef and horseradish burger tasted just like a regular beef burger. At no point in the evening did anyone ask " how was the starter?" or " how was the food?". The whole air was one of apathy from the staff. They were going through the motions but showed little or no interest in us as customers. We did attempt to give a tip while paying the bill at the end ( why I don't know) but the server said she didn't know how to do it on the machine so we left it at that. Tables which had had guests sat uncleared for the whole of the meal - not something you want to look at while eating. Save your money and go into Horsham to one of the chains - at least they have decent service - or go to one of the "foodie pubs" like The Lamb at Rusper. As we left there was someone who looked like a Manager rearranging tables but he didn't look up as we left so no surprise there then.This was an evening for an anniversary meal - food would have been acceptable if backed up by some interest from the staff. All it left was a bad taste in our mouths!

Buffet and waiter service breakfasts depending on how busy the hotel is. Veggie breakfast available on request :) Great value evening meals and fast service. Perfect break.