Chop Suey House in West Berkshire

Cold Satay skewers were tough and could not cut them. Everything else was really poor standard and then 5 hours later my wife was sick. Avoid

This must rate as the worst Chinese meal we have ever tasted. Congealed and tasteless mess, never again. Whole lot in the bin

Terrible rude service over the phone, average food and expect a very very very long wait for delivery if it ever turns up?

We ordered our food at 17.30pm despite calling on numerous occasions we were told the delivery was on the way ! Our relatively expensive meal arrived at 19.40 obviously stone cold !! We will not use this service again it’s appalling

We actually ordered over the phone then it kinda went south from there . After checking the price of our order twice we were overcharged by a few pounds he repeated the order over the phone repeated the overprice, then delivery was said to be around 45minutes it turned up 1hour and 20minutes later, 90% of the order was correct missed one item completely and was given something we didn't order. The food was tepid to cold when it arrived some of it tasted quite nice but 2 items were very greasy. Be careful when ordering and I suggest pick up not delivery. Won't really be recommending.

I hadn't read any reviews before I ordered and I have to say that my experience goes against many of them. The food was excellent, extremely tasty and well-cooked. Delivery was fast and well inside the time offered when ordering.

Did not get offered rice or any rice with my curry my curry tasted like a microwave meal and it was cold

over a year since we've been back because of a bad takeaway from here and had hopped things had changed...... and wont be coming back, salt and pepper chips not cooked, chicken was rubbery and dry, half a crispy duck was dry and had the bones thrown in as well and the cucumber was all shrivelled and limp. Nowhere near worth £55, it was 30min earlier than the email had said but would of rather waited 40min and had fresh cooked food

I ordered a takeaway and when it arrived it was missing rice. This has happened before. There won't be another time.....

We use this takeaway on a regular basis and the food is normally first class ! Ordered tonight for new year, it was 45 mins late, cold and very poor quality we threw the majority of food away !!! Come on guys look after your regular clients 🙈🙈🙈🙈🙄🙄🙄🙄

The food was excellent and there was some wonderful choice in there. "I would do it again if it was my first time and definitely would make me want to go back"

Always get Chop Suey, love their food and never disappointed. Plus they are very generous with their prawn crackers 🌟

We ordered a home delivery at 18.20 and finally received our meal at 21.00. Original timing was supposed to be 1 to 1 1/4hours. Actually took 2hrs 40 minutes, which is totally unacceptable . Food once received was okay.

Chicken with rice was amazing. Will def come back. The only one good chinesse place in Newbs, highly recommend

Have ordered many of times and generally pretty good. Tonight was a hour and 20 minutes late arriving and to be honest I reckon it had been sat in the car for over a hour. Food was cold and pretty tasteless. I had given this place a good review in the past so let's hope it's a one off.

Ordered from this place so many times as it’s the only place that delivers to us. Always delivered in a timely manner, food of always of a good quality. Will continue to order as can’t fault it.

So, feeling poorly, family wanted Chinese, but too poorly to go out.Just Eat is the only delivery service who deliver to our location and had this Chinese and another.Had heard (and read) bad reviews about both, but this one was the lesser of two evils.It wasn't very warm when it arrived, but gave it the benefit of the doubt.The duck looked fatty and in chunks, which isn't what you expect (either shredded or left on the bone).My children said it was ok, once I'd removed the fat and shredded some of the larger pieces, but most was wasted.The crispy chili chicken and crispy chili beef, tasted and looked identical absolutely no difference. Both were really chewy, but had some warmth to the flavor, which was the only good thing.The egg fried rice was the only thing that actually got eaten.Won't be returning to then as a customer.

Food was tasteless, dry and unappealing. I was horrified, asked for them to come and give me my money back and collect the food

Really I don't know what you're complaining about, the food tasted good, it was reasonably priced and was very quick.

What on Earth has happened to this place?! To say that it has definitely gone far down hill is a more generous way to put it. My experience was one I will never forget for entirely all the wrong reasons.I ordered mine and my husband's food and it took over 50 minutes to arrive. After such a long wait, the food better have been worth it. But it definitely was not. My husband's prawns were covered in a particularly disgusting substance that words cannot describe how absolutely rank it was. I deemed it uneatable and he didn't touch it. My pork in black bean soup was tasteless, cold and watery which almost seemed as if they didn't cook it at all or they just heated it up in the microwave for about 30 seconds and left somewhere until they finally remembered it. To make it even worse, the staff were very impertinent and arrogant when I attempted to complain and when I tried to pay by card they said they didn't have machine because of 'new management.' It was disgraceful.I definitely have absolutely no recommended dishes I dare to speak of if any of the other dishes were to be as horrendous as mine. Overall, it was a complete and utter shambles and this place is terrible to say the least. Used to be so good but now it has gone to the dogs. I will certainly not be returning any time soon. If you look at other reviews, they also seem to agree with all the things I have said. Such a shame.

The boy on the phone was very nice and got my order down just mighty fine. The smoked chicken was absolutely exceptional and was delivered quicker than expected as I live outside of Newbury in BallHill. The deliverer couldn’t find our house but called us to check (this happened once out of 7 times we ordered) overall very yim yum

No idea what’s happened to this place used to be so good!Tonight I clearly asked for smoked crispy chicken, the lad even read it back, and when it turned up it was not what I asked for. When I rang he said oh I thought u wanted the chilli chicken. By time the correct chicken turned up the rest of the food was cold and they really didn’t care Won’t be rushing back since the change of hands this place has become the worst Chinese in Newbury

Absolutely rank! This place has gone so far down hill it makes KFC look like a gourmet restaurant. Recommended dishes: NONE! My advice: Go to Ho Wan up near the Tesco roundabout opposite the veterinary surgery which thank heavens is back to its best.

Good excellent, good is. Must come for you! Will come back again for me! Hot hot nice food for me and you!

The food is very good, hot and served fast. Came here multiple time and every time it’s spot on. I feel that since the change of management the food has been going uphill. Would recommend, would come back!

New owners, same name, different chef. My wife's prawns were covered in a sort of sticky transparent stuff and she deemed it uneatable. My pork in black bean sauce was very bland.No indications of a change of owner until they couldn't take a card 'because the machines have not been connected yet'. Ah well, never mind, another decent one bites the dust. Off to find somewhere else.Despite the category it is a take away, no seating as in restaurant.

Been using this place for 25+ years.I had seen on here that it was under new management but thought we would give it a chance.Now used in twice since the new folk took over but we will now be going elsewhere.When you call for a order to be delivered, you expect to be able to pay by card.No card facility as they are “under new management”.Not sure how long they can keep that excuse up!The food was not horrendous but not a patch on what it used to be.The prawns were 100% from frozen as they had a weird texture when cooked.With the amount of choice of other places in Newbury, I can’t see it lasted long.Great shame.

I had been going here since about 2014. The food was great and service even better.......so was concerned when I found out this place was under new management but thought I'd give it a go as hadn't found out until I went to collect.

Having used the restaurant for many years it became our 'go to' chinese. The food used to be excellent. However, new owners have taken over. They certainly haven't added anything! We had to argue that a dish we'd been ordering for years hadn't been cooked to match the menu, other items that had previously been delicious were now mediocre at best. This is not how you take a business with a good reputation over! I gather all the old staff left. It's trading on it's past reputation and won't last long unless it gets a serious injection of quality. Other recent reviews are correct... save your money and try somewhere else. I'm open to recommendations in the Newbury area now as my chinese has vanished!

I would have rated this takeaway 5 stars based on what must be 20 years of visits (could be wrong), but it has just changed hands and the food for terrible. We did not even finished it. It might be teething problems, whilst the new team get their feet under the table, so I will keep an eye on here to see if things improve. Sadly, we will not be going back for a while.

Completely agree with the last 2 reviews, I have been getting food from here for 3 years and now I wish I’d checked the reviews before this encounter. All dishes looked the same and tasted of nothing. Very poor indeed.

I have to echo what Neil P says. This used to be a four star take away with lovely food, but since the new owners the food is barely edible.

Been going to Chop Suey house for years. We loved it. Went tonight to pick up a takeaway and was shocked when I got home.

After moving from Thatcham to Newbury it took a little trial and error before finding Chop Suey House. Been going here since 2013 and it's always freshly cooked and gets tastier every time.

We went in and ordered as we were driving back to Newbury. It was really quick! The dishes were not that hot when we got it home and all the tubs had little triangles cut out of them and I figured this is because the food is not cooked from fresh and the holes are to put a probe in to check the temperature of the food. The chicken dishes were tough and over cooked.

It is a take away not a restaurant.

Real gran, pero caro. Muy bueno los rollos de primavera. Fideos de arroz singapur, mejor y fantástico de sal y pimienta, alitas de pollo.

Buena para la hora de la cena para llevar en prisa antes de empezar trabajo apresurarnos, la comida era increíble, el personal encantador sabor fresco, volveremos

Segunda parada en la China quest newbury chop suey" al platillo. De hecho fuimos allí dos veces después de un largo día en la oficina y la comida no estaba tan mal. El precio era razonable, buena parte y yo vamos mi pedido muy rápidamente. Tuve el pato con arroz que tenía demasiado salsa así que en mi próxima visita me preguntó por menos en mi cerdo y arroz. Todavía venía con mucho, pero aún así me comí.

Always a hit and miss finding a decent chinese delivery. we have tried most in Newbury but I must say these are very good indeed. Foods is always first class and you never wait long for the delivery. Not the cheapest, mid range price, but you wont complain about the food. I know Chicken balls aren't really a chinese dish but these are simply the best filled with fillet breast of chicken. cant help treating myself as an extra lol

Summary: Good all-rounder, will order from again if no better option available.Let's start with Average of 3 Stars, then add and/or subtract for special points as we go!Quality of ingredients were good including crunchy water chestnuts and bean sprouts, meat pieces were tender and had taken up flavours fine.-The Crispy Shredded Beef with Chilli had a hole cut out in the lid, I'm guessing this was intentional (+1 Star) as it was still crispy when I started eating. Even though the dish was satisfactorily seasoned, it wasn't spicy at all (-1 Star).-Please note that my order did not contain fish/seafood dishes, which are often difficult to make well but are good indicators of food quality. I'll update this review (if I can) once I have tried a few dishes containing seafood.Quantity was satisfactory with each dish filling a normal sized plastic container. Could have done with a few more pieces of meat in the meat dishes.Prices are average, my order came to just over £25 with 4 dishes and Special Fried Rice.-Although it is now often a 'given' from good Chinese Takeaways (at least a bag of Prawn Crackers, please!), it's worth a mention that they would add freebies when orders are over certain values. The fact that they have to list this on the menu may be a sign of the fierce competition in the area, which also warrants trying out others in the area.There is a Minimum Delivery Charge of £1 and will vary depending on distance delivered.Customer service was good, communication was clear.Overall, it is a good Takeaway that I'd order from again if there aren't better options.

I stopped off here with my partner before playing a show locally, as it was the best-looking Chinese takeaway in the visible vicinity. We stepped in and ordered; throughout the entire time we were there many people walked in, sat for a bit, and then simply left with a takeaway delivery bag without a word. They clearly employ a great deal of takeaway drivers, more so than a normal Chinese takeaway, yet we were the only customers who came to eat in - which is curious as it's on one of the busiest roads in Newbury. The girl behind the counter was friendly enough, but not overtly. We waited for a short amount of time, and service was relatively fast. I asked for a pair of forks so that we could eat our food: I was given a fork and a spoon. My partner then asked for a single fork so that she could eat hers, and was given yet another spoon. The rice was average: I've had worse, but I've had a great deal better as well. The chicken chow mein had incredibly tasty noodles, but everything else was below average; far too much onion and beansprout in it, and the chicken was just huge chunks of something not very tasty. It was also one of the more expensive Chinese takeaways: not just in Berkshire, but also as a whole in my entire experience.