Choices Chinese Takeaway in The Vale of Glamorgan

Food not always hot , not even warm. Was quite disappointed ☹️

Pleasant efficient staff. Extremely expensive non alcoholic drinks with two bottles of Stella 0.0 amounting to £9.30 for just over a pint. Not inclusive or good for the hospitality sector. This is nearly a 7 times mark up on the £1.50 retail price. Marstons claim this to be competitive, but Cedar Tree Farm has Heineken 0.0 on draught for £4.65

This used to be our go to Chinese... Atleast weekly... for over a year! NEVER EVER AGAIN ordered our usual including a chicken curry. What arrived can only be explained as a broth of curry coloured water, a few mushrooms, few carrots and a cube of chicken. Phoned to say wasn't happy (have never had to complain before) and was told they were happy with what they had sent out. We sent a video of the pot that was sent and even the lady on the phone (Rachael) said "oh christ that's awful" and said she would speak to the manager/chef. She spoke to them and their response was "tough, not sending anymore out and you must have eaten the chicken"!!! Absolutely disgusting customer service, even the lady on the phone was embarrassed at how awful they were, said they have had lots of complaints recently. Only good thing going for them was Rachael who was the poor middleman dealing with this. Never ever thought I'd post this but AVOID LIKE THE PLAGUE!!!! Video posted to FB page of the disgusting slop they sent out.

As a regular customer, never had a problem, and knew with the young lad, serving, there wouldn't be a problem. Sadly on Friday 29.11.24, was completely different with service. Older lady served. We waited approx 45 min for plain chowmein, salt and pepper chips, and curry. We accept it was busy, and pressure for staff to prep and cook food safely. But to see customers arrive after us paying/placing large orders, after us, and leaving with their food before us, was unfair. The end result at almost 7.50pm we finally got our takeaway, after a woman came in with son, asking for chips, poppadom, curry and saveloy, and served immediately with their food. After they left, we were only ones there. Still waiting. I felt light headed and physically sick, due to being so hungry and thirsty. If lady serving again. I will not be getting a takeaway again from golden star.

Can be nice.. can be disappointing. Have decided to stop eating here because it's too hit and miss. Owner seems to rant in the Google comments that it's all "fresh" and "piping hot", but it seems I'm not the only one. So I guess it won't improve if the owner is so in denial and stubborn about that. Quality also seems to be guaranteed to be poor on a Sunday, when the chips on a few Sundays have seemed like they're either over done, or they're just old ones. Price is expensive despite (again) the owner's protests in the comments. Plenty of chip shops in the area selling bags of chips for much less than the £3.50 mark. Never had a problem with the customer service, although weird to hear the owner in the comments saying how everyone was rude, yet they seem to be the only one coming across as being rude and sarcastic to people. Makes this place even less appealing to hear an owner like that. Doesn't make me want to support their establishment. Edit: It's been a few months and thought I'd come back and comment, since it's a Saturday night and the chips are pants. All over done or old, not sure which. Took another star off. Also, nice of the owner to prove me right about their attitude with their reply below (oh they've deleted it now🤦🏻😂🐔) I wasn't even complaining about the quality of the potato... It's the inconsistency with the standard of preparation that's the problem. Shame they don't just take feedback on board. Guess I will have to 'go somewhere else'. Funny thing is, they think they've won by telling me to go elsewhere. Oh and thanks for letting me know about foodhub, I'll be sure to head over there now and give you 1 star, since you "only take those ones seriously"😘