Choice Furniture Superstore in Leicester

Amazing furniture ,nice and helpful staff , best place to choose home decor

Fraudulent- lied about stock, haven't refunded and now having to go through credit card as a dispute. Please avoid.

Cfs provided excellent service throughout. I will certainly use them for any future purchases.

Ordered kitchen stools. Great quality and service spot on. I'd happily recommend this company.

Great place for furniture shopping and great staff. Lots of different ranges of furniture and other items to choose from.

We purchased a set of mirrors from CFS Furniture Store, and we couldn’t be happier with the quality and service! The mirrors are absolutely stunning, with a sleek, modern design that perfectly complements our home decor. They’re well-made, with sturdy frames, and were packaged securely to ensure they arrived in perfect condition. The customer service team was responsive and helpful throughout the process. Overall, an excellent experience from start to finish. Highly recommend CFS Furniture for anyone looking for stylish, high-quality furniture and decor!

Furniture shop is nice worth to visit and good quality furniture 👍🏻👍🏻

A GREAT COMPANY TO BUY FROM. A great company to buy from and deal with. Good communinaction and great prices. They are very polite and very helpful too. A hassle free delivery, the Courier asked me straight away where would I like my heavy package, such great service all round. Thank you. Would highly reccommend.

We found the shop through my mum’s friend. The shop is very good. The staff is kind and helpful. We found it very easy to find and buy our living room table.

We love this shop. We came with my family and everyone was so welcoming. We loved choosing our living room table. We will be coming back again

Huge shop and a huge range of house items. From mirrors and clocks to beds and sofas. Friendly and polite sales team who arent pushy and let you browse without following you around. Brought 2 gorgeous mirrors brand new and both a bargain. Thankyou

Crystal Kaschmir Ash dressing table and midi chest of drawers. There is a good choice of sizes for the furniture. I have had these for two months now. The drawers run nice and smoothly. I am pleased with my purchase and CFS kept me informed of timescale and delivery.

Ordered a corner dining bench - great communication and timely delivery. Brilliant quality dining bench. Very happy with purchase, would recommend.

Avoid!!! Ordered on the 4th September now 14th October and still not recieved. Had countless excuses that my order is delayed or the supply hasn't delivered it, got a phone call today now telling me my order isnt going to he in stock until JANUARY! in the end I have cancelled my order and asked for a refund.

My experience at the shop was fantastic. We were assisted well to make an informed decision regarding the purchase of our bed and mattress. We were taken around the shop seeing different options. The service was just second to none, very humble and we were extremely satisfied with the service that was delivered.

The shop attendance are very nice,they give us information that is correct,they greet your once you enter in their shop,l greatly appreciate the quality services they offer

Thanking Boney for his help in arranging our wonderful furniture to be delivered. Great value products

I had my heart set on a specific model of living room chairs. I shopped around and found it sold by several retailers but SFC offered an unbeatable deal. I'm glad I purchased from them. I've now got a pair of lovely chairs and saved myself some £££.

Quick delivery on the 7th day from date of purchase. We’ve been happy with the dining chairs so far.

Quick delivery, amazing quality and service

Unfortunately a terrible and painfully slow service. Waited weeks for my sofa, chased them up days and days in advance, and the promised dates for delivery never came. The excuse was down to their supplier. The answer to that is don’t work with them. Another customer lost.

I bought a long sideboard made of mango wood, and it's simply gorgeous. The build quality is great, and the service was quick and efficient. Great customer service too, with a phone call to confirm the delivery date was convenient,.

Superb furniture, fast delivery, and wonderful customer service checking in on me - perfect!

Nice shop, Steven was very helpful, good stuff!

I got opposite of all I requested for. You delivered a bed a bed frame that is full of empty spaces on the side like it's meant for drawers. The divan bed is not strong, the headboard is not firm. So annoying frame. Once delivery and payment has been confirmed the dealer zoned me off. I no blame you. Never ever will I patronise or refer anyone to this store.

Very pleased with purchase and arrived on time also good communication.

Having previously had an order accepted for some furniture from another online retailer, only later to be told they "don't have stock," Choices Furniture came as a pleasant surprise: good clear communications, good product delivered on a choice of dates, on time with no hassles. Can recommend.

The most amazing place and nice staff Affordable prices My choice forever

It was an great experience buying personal furniture.

CFS Leicester has been of immense help. Very professional in their dealings and prompt to customers concerns. Happy to have purchased from you lots. Cheers

I recently had the pleasure of shopping at Choice Furniture Superstore, and I can't say enough good things about my experience. From the moment I walked in, I was greeted with a warm welcome from the staff, who were not only friendly but also incredibly knowledgeable about their products. The store offers a fantastic selection of high-quality furniture, catering to a wide range of tastes and budgets. What impressed me most was the variety available. Whether you're looking for something modern and sleek or more traditional and timeless, Choice Furniture Superstore has it all. I found exactly what I was looking for—a beautiful, well-crafted dining set that has become the centerpiece of my home. The prices are also very competitive, especially considering the quality of the furniture. The delivery process was smooth and efficient. The team handled everything with care, ensuring that my new furniture arrived in perfect condition. I was also pleased with their customer service throughout the entire process—they were always quick to answer any questions I had and made sure I was completely satisfied with my purchase. Overall, I highly recommend Choice Furniture Superstore to anyone in search of beautiful, durable, and affordable furniture. I'll definitely be returning for any future home furnishing needs!

Following my order, I received prompt notification of the delivery date, the delivery drivers were great and the item is lovely. I also reveived a follow up call to check I was happy with the item and the service - I was pleased to be able to say I was. I would defnitely use this company again.

Fantastic service from viewing through to delivery. Excellent service, communication and delivery. The showroom is amazing. You must visit, I guarantee you won't be dissapointed. The staff were extremely patient with me as I couldn't make up my mind. They were professional throughout. I received fabulous communication throughout the whole experience. The delivery guys were second to none. They even helped me attatch the legs to a cabinet I had ordered. Nothing was too much trouble. If you purchase from here you most certainly will not be dissapointed. This is my new go to shop they sell everything. All the stock is fabulous quality at a great price.

Brilliant buying experience. Purchased a new bed for my growing daughter, CFS offered the best price of everywhere online and took PayPal payments which is always reassuring. The bed was delivered in good time and perfect condition, it is very sturdy and well made and is exactly what we wanted to last our daughter for years to come! Customer service has been prompt, helpful and supportive and I would happily purchase from this company again!

Just wanted to say a huge thank you to the customer service team, one of my chairs broke so I contacted them to see if they could help. I had really quick responses and they sent me out a replacement part for my chair within days, they followed up to make sure that the problem was solved, really friendly staff and so easy to deal with, would definitely buy from them again.

Happy with my purchases. Thanks

Great customer service and quality products, delivered on time with outstanding communication. Joanne

We found exactly what we were looking for. Very good customer service and a quality product.

Affordable price. Great service from Bourne.

Great price , and amazing service from Boney M. Very patience, understand the customer needs , clear all our doubts gave us confident the product what we are buying. Recommend this place

Brilliant customer service, friendly staff

Very good and lot of collection, good customer service

Beautiful modern stylish decor and furniture for very good price

Very nice people and very helpfull … good price and good quality

Showrooms amazing, Always buy our furniture from here. Boney M always helps us our, delivery is always on time!

Everything here is good quality modern, they help you find what your looking for I surely Recommend it here

I would highly recommend this company. Their prices are very good and their customer service is above and beyond. Nothing is too much trouble. Roman has been polite and helpful all the way through. I'll definitely purchase again from this company.

Purchased Maharani Sheesham Computer Desk. Solid wood, fully assembled and delivered to my room of choice. Excellent quality and great price as I bought when on offer. Good communication about order and delivery time which was perfect. Highly recommend.

Good service received from this store overall. Delivery information was clear and the item arrived first thing in the morning as promised. Pricing was competitive too so a 5 star review is appropriate

Friendly staff, quality furniture. A lot to choose from.

Great customer service and products

Very good table which was excellent value. Good customer service

Fast and efficient not to mention reasonable prices.

I bought a 5 drawer solid oak tall boy which I received yesterday. It is absolutely perfect and matches my other bedroom furniture. It came really well packaged and the quality of it is brilliant with lovely deep drawers . Well worth the money. I shall buy from CFS again when looking for something before looking elsewhere. Thankyou so much.

Good quality furniture, which looks good and was delivered expertly. Very pleased all round.

Con artists! They think they don't have to refund a faulty bed? Roy and his manager are a bunch of clowns! I highly recommend you do not purchase from this knock of circus.

Very impressed with the customer service. I emailed about delivery date and received a prompt phone call and email back. Items were delivered ahead of schedule. We bought two chest of drawers. They are lovely quality but a part was missing/ damaged. I emailed and received a replacement within 3 days. Really rate this company highly.

CFS, had the cabinet Bohol we were interested in for a reasonable price compared to their stores. Phoned them to discuss item on various occasions and found customer service very good and friendly. Also used WhatsApp to communicate with customer service and found relies quick and helpful. Delivery day was under the 3 weeks set. All in all a good experience.

NOT VERY IMPRESSED SO FAR. Having just spoken to CFS, and then read a load of the fairly obviously bogus-seeming reviews on here.... here's a real review - our experience ordering one smallish item. Like some other people - we ordered having been told goods were "in stock" -- £160+ of OUR MONEY TAKEN -- now told - delivery is around SIX WEEKS FROM NOW (ordered last week). This obvs keeps their bank balances fattened - but pisses customers off MASSIVELY. Seems to be an operation with real shop, but all the stock is in fact in Asia. All telephone calls are flipped out to a call centre in India. Not those guys fault of course, but without driving to Leicester, not so simple to take it up with Mr Alimohamed who is the sole director. Company formed in 2018, not enormous figures in their accounts, but fits with a single store backed by online supply & ordering. Mr Alimohamed -- try being more open with your customers and put some telephone handling in the UK, if you'd like to establish better customer relations. I will report back here later. MHsubs

order arrived promptly with plenty of keeping us up to date with what to expect when. The carpet is fantastic and just in time for the sun coming out. Wouldn't hesitate to recommend this company

Really pleased with this table. Easy to assemble and looks just like picture. Had to contact CFS re assembly instruction and they replied and sent same right away. Great Customer Service!!!!!

Just to say what outstanding customer service I have received from this company, I ordered 2 small bedside cabinets from them, but was kept informed of my order status and delivery at every stage. The cabinets are of a lovely quality, well packed and delivered on time, would highly recommend, I am delighted, thanks so much!

Great quality chairs great delivery and excellent customer service 👍

MAGNIFICENT PURCHASE - Choice Furniture Superstore are an outstanding company.... I've named him Maurice Hippolyte and he is now in Pride of Place!

Found this gem of a place while looking when we move to Leicester very recently. The showroom is absolutely huge and beautifully laid out. There is something for everyone. They cater for all style of decor. The gentleman who works there was incredible helpful in assisting me with various options of what I was looking to purchase. Our Champagne Velvet knocker back chairs are in place and the really elevate the space. I saw so many amazing pieces of furniture that I loved so will definitely be back. The website is also stocked with so much cool stuff. Thank you Steven for your help. Very are very please with our purchase. Special shout out to the guys at the warehouse who were also super friendly and helping in loading all the boxes in my car as we were too excited to wait for deliver.

Really glad to find ready assembled items. Bought the contrast small vanity unit and matching stool and really pleased with them. The only assembly required was to unscrew handles from inside drawers and screw them back on the outside which was really easy. Only tricky thing was removing multiple staples from the temporary cardboard runners and plastic corner / casters underneath, which required tipping unit over and needs pliers / staple remover. Otherwise delighted with items.

These chairs are solid wood and very sturdy. I bought them in the sale so have got a really good deal. I have had excellent service from anyone I dealt with.

Great service from the team at the showroom, delivery went perfect and the drivers even built the table for us. Could not ask for anything more. Thanks again.

Worst customer service experience ever encountered. The owner's son is a despicable human being that speaks to you like you're dirt. BE VERY CAREFUL the invoice refers you to the online terms and conditions for refunds and returns but if you make the mistake of buying in store they APPARENTLY have different terms and conditions and they will not give you a refund because they feel like it, and you'll get A LOT of rude and quite frankly, disgusting behaviour from the owner's son. They also won't make you aware of the different refund/return policies when you buy in store. Deceitful behaviour. I wouldn't wasn't my time and money, all you will get is stress (we had to get legal advice and the bank involved), and bad furniture. I'd give it zero stars if I could.

Choice Furniture Superstore had the item I wanted at the best price available, it was delivered very quickly, and the quality of the item is great. The customer service was really excellent and I would happily purchase from them again.

3 weeks pending a refund for a bed I never received.

Very good customer service, fast delivery , products that I bought are very nice. The wheels from the mango cabinet are broken, I had to replace them, apart from that all good

Horrific experience. Avoid this company at all cost. We ordered a cabinet from them and upon arriving, found an issue with the base. The installation folks were also confused on how to install and are extremely unprofessional (we have the comparison of many installation folks from other furniture companies). Worst, a few weeks later, we're still in the same predicament because every day, we'd get a last-minute call on how 'the technician is not coming to work today', so weeks after weeks, we've had to cancel plans to accommodate their last-minute cancellations. The latest is that they won't be able to have a team in until in a few weeks. It's a dysfunctional company with very little accountability.

Impressed with the quality and workmanship. Furniture was very easy to assemble. Worth the wait.

Excellent customer service. I was kept up to date on the delivery date for my furniture weekly. I ordered a side table and it is perfect. Very happy customer :-)

Very pleased with our purchase on time and right day good value

I ordered lovely dining chairs from this company and I’m an extremely happy customer for it! They look very luxurious and true to the picture. The colour matches what I expected from the picture too, so even more pleased about that. Fast delivery, will definitely be ordering from them again soon.

Great customer service! My delivery was scheduled monday but after i requested it to be delivered on the previous they made changes so i could get it on time! Table is amazing too.

Extremely good service and very pleased with the chairs I purchased would recommend highly

Twice advertised furniture as in stock that isn’t at all kept getting the dates moved both times they expected me to wait over a month for the item after waiting weeks again I asked for refund offered me 5% discount I had to ask for my refund again still waiting for it won’t bother again be aware false advertising time wasting and out of pocket still

There was a slight issue with my order but the company's reps especially Hameed, handled my case as anyone would expect it in a professional retail world. Their services highly recommended. You will be in good care.

Love the product and excellent service!

Very happy with the product. It just took a bit longer than expected to arrive. They continued to keep me up to date throughout the process though which was good. Also called to ensure I was happy with the product.

Tin Man - great product - really good customer experience

Fantastic service from begging to end. Very competitive and fair price. I didn’t see my table before I bought it but when it arrived it was exactly what I required. I was kept informed with emails after purchase right up until delivery. The delivery man was very pleasant and helpful. I definitely recommend CFS and I will use them again. Thank you CFS!!

Chairs ordered because they were a competitive price, arrived exactly as expected. Excellent customer service. Will use again.

I recently had the pleasure of dealing with Choice Furniture Superstore, and I couldn't be happier with the service I received. From the moment I placed my order, they kept me in the loop every step of the way, providing regular updates on the status of my furniture delivery. When it was time for delivery, I received a prompt call to arrange a convenient time, which made the process smooth and stress-free. Overall, my experience with Choice Furniture Superstore has been nothing short of excellent. It's rare to find such top-notch service these days, and I'll definitely be returning for future furniture needs. Highly recommended!

Great price, Quick delivery, Efficient and Positive experience

Excellent service. We are delighted with our new mirror. We will use again.We just need to put it up now. It will certainly compliment our new room.

I've just taken delivery of a nice little beech-colour desk and am delighted with it. The instructions said it would take about 45 minutes to put together, which might apply if you are a black belt flat pack constructor, but for people like me, arthritic and not great at scrabbling around on the floor, add on a few more hours! However, it looks good and is just what I needed. The customer service and communication was outstanding too, and the online order easy to place, so I'm well pleased.

All furniture are in good quality. They are saying that all furniture are in offer half price. But I feels it's still expensive.

Second Time I have used Choice Furniture Superstore for some chairs for our office and they did not disappoint. Best price we could find and customer service is always great to deal with.

I ordered a dining table and it was delivered as scheduled. The next day I assembled it and found that there was something missing in one hole of 1 table leg. Hence, it could not be fixed. At that time, I received a phone call from CFS customer services equired about the status of the delivery and the product. The time was right. I told her the problem I just encountered. He asked me to send email with relevant photos for their further action. After sending my email to request for the replacement of the table leg, they arranged with the supplier to send the replacement via DHL to me and it arrived a few days later. I appreciated CFS customer services so much and the problem was resolved.

Placed an order with CFS, a company I’d had no experience dealing with before. They were professional, kept me up to date with delivery & phoned to make sure the parcel had been delivered & I was happy with it. I’d definitely buy from there again & recommend them, excellent service all round.

Ordered a sofa for next week delivery. Hadn’t received any notice of delivery details so called up only to be told it won’t be delivered for another 3 weeks. Awful customer service experience and still waiting for my money to be returned. Buy elsewhere, they really don’t give a monkeys.

Sideboard and tv unit were the cheapest price online with this company. Despite not being familiar with the company I decided to order as good reviews on trustpilot. I was kept informed of my order updates with regular emails and phonecalls and delivery was very smooth. Also called after delivery to check all was okay with furniture. Great customer service. Cheapest price. And happy with furniture. Would highly recommend 5 stars

I made an online order for a set of drawers, the customer care that was taken from receiving the order right up until having them built was exceptional. They were easily assembled and could immediately tell they were of good quality. I would not hesitate to buy from CFS again. Many thanks 😊

Great price. Good communication & delivered on time

The paces are mostly for big houses and expensive but nice though

Items arrived earlier than dates estimated. Description of goods was spot on